Navien Comfort-Mate EQM301-QSUS User manual

EQM301-SSUS/QSUS/KSUS
MODEL
Please read the user manual carefully in order to use the product as intended.
Store this manual in a place where it can easily be found.
There may be a change in appearance or dimensions of the product without
prior notice for improvement of product quality.
Purchased product may not be e[actly as shown in ȴgures in the manual.
User Manual
Comfort-Mate
™

Contents
Product Introduction
Safety Precautions
Product Features
Product Components
Names of Each Part
Product Installation Guide
Product Operation - Powering On and Off
Product Operation – Setting Temperature
Product Operation – Setting Operation Time
Product Operation – Setting Child-Lock
Product Operation – Setting Sterilization Mode
Product Operation – Notiȴcation Sound On and Off
Product Storage
Product Maintenance
Error Codes and Troubleshooting
Instructions for Self-Diagnosis and Taking Action
Detailed Speciȴcations and Standards
3
4
10
11
12
14
15
16
17
18
19
19
20
22
23
24
25

Product Introduction
3
΍Cutting Edge Technology of KD Navien/ Advanced Temperature Control Technology/
Apply proven temperature control technology (Navien’s Temperature Technology)
- Customized optimal temperature for individual through an intelligent dual temperatureb
function that precisely controls temperatures of left/right at intervals of 1˫.
- Realize the most precise temperature by controlling the temperature of water
returning to the heating unit to pad the e[act temperature set by the user.b
- Consistent and even temperature throughout the pad.
ΎSafety 1st, Safety Design System
- +igh temperature mode notiȴcation for re-checking temperature for safety
- Sterilization mode which sterilizes by heating water inside heating unit and pad
- Child-lock mode for the safety prevention of infants and children
- Multiple Safety System
ΏTotal Solution, from the beginning to the end.
- Customer Support : 1-877-689-1541
1Hydronic bed warming pad by KD Navien,
the leader in condensing boiler in Korea
- A thin and light slim-type pad that you can conveniently use anywhere.
2Better and upgraded warming pad solution
with uncompromising premium
- Left/right exclusive control buttons (Dual temperature)
- Timer temperature
- Real-time water level notiȴcation
3Must have functions and clear instruction
- Comfortable and modern designed heating unit
- Slim type pad, a square pattern with a balance of sporty sensibility and succinctness
- 100% pure cotton, color-pattern that can softly blend into any type of interior design
4Concise and simple design

Safety Precautions
4
Please read the safety precautions and follow the instructions carefully as
they are for prevention of potential accidents and hazardous conditions.
ACTIONS
PROHIBITED
Prohibited actions are shown with emphasis.
DISASSEMBLY
PROHIBITED
This sign indicates DO NOT DISASSEMBLE.
ENSURE PROPER
GROUNDING
Grounding for prevention of electric shock.
WARNING
Failure to follow all safety guidelines can result
in severe injury or death.
CAUTION
Failure to follow all safety guidelines can result
in minor or moderate injury.

5
WARNING/CAUTION/
ACTIONS PROHIBITED
Please follow the instructions when using the product.
WARNING/CAUTION/
ACTIONS PROHIBITED
This product is exclusively for120V/
60Hz. You must use an appropriate
power plug for each country with an
earth terminal.
Different voltages can be the cause of electric
shock or ȴre, and using without an earth terminal
may cause failure or electric shock.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not bend, pull, or tie the power
cord by force.
There is a danger of electric shock or ȴre.
WARNING/CAUTION/
ACTIONS PROHIBITED
If the power cord or power plug
is damaged, please exchange it
through the manufacturer, service
dealer, or a certiȴed technician.
Do not insert or touch the power
plug with wet hands.
There is a danger of electric shock or injury.
WARNING/CAUTION/
ACTIONS PROHIBITED
When using a multi-outlet, do not
use multiple devices simultaneously.
There is a danger of ȴre or electric shock.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not use the product in a moist
area or outside where direct sunlight,
snow, and rain can directly affect the
product.
There is a danger of electric shock or ȴre caused by
heating or short circuit.
120V

6
Please follow the instructions when using the product.
WARNING/CAUTION/
ACTIONS PROHIBITED
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not use near electric heating
appliances, such as gas stoves or
heaters.
It may cause deformation of the product or ȴre.
If there is a leakage from a heating
unit or pad, please pull out the power
plug and contact a service center.
WARNING/CAUTION/
ACTIONS PROHIBITED
Keep children, disabled, and people
who can be prone to accidental injury
away from operating the product.
WARNING/CAUTION/
ACTIONS PROHIBITED
If the product is submerged in water,
immediately turn off the power and
contact a service center.
If the product is operated after experiencing water
damage, there is a danger of electric shock or ȴre.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not operate the product with
wet hands.
There is a danger of electric shock.
WARNING/CAUTION/
ACTIONS PROHIBITED
Keep children away from operating
and set the child-lock mode when
not using the product.
There is a danger of electric shock, burns, or
product failure.
There is a danger of burns.

7
Please follow the instructions when using the product.
WARNING/CAUTION/
ACTIONS PROHIBITED
WARNING/CAUTION/
ACTIONS PROHIBITED
Make sure to use the pad with a provid-
ed pad cover or pad/blanket.
There is a risk of mild burns.
There is a danger of failure, electric shock, or ȴre.
Contact a service center if repair is needed.
WARNING/CAUTION/
ACTIONS PROHIBITED
If there is an error code or opera-
tional issue occurs while using the
product, immediately disconnect the
power cord from the outlet and con-
tact a service center.
There is a danger of electric shock or ȴre.
WARNING/CAUTION/
ACTIONS PROHIBITED/
DISASSEMBLY PROHIBITED
Do not dismantle, repair, or alter the
product on your own.
Do not kick or exert force on the heat-
ing unit and do not put foreign sub-
stances inside.
There is a danger of product failure or accidents.
WARNING/CAUTION/
ACTIONS PROHIBITED
Be aware that a small amount of
steam may be emitted from the
small air hole around the water inlet
cap when operating the product.
Be aware that a small amount of steam may be
emitted from the small air hole around the water
inlet cap when operating the product.
CAUTION/
ACTIONS PROHIBITED
Do not operate the product without
water.
It may cause the product to fail.
Error!

8
Please follow the instructions when using the product.
ACTIONS PROHIBITED
WARNING/CAUTION/
ACTIONS PROHIBITED
Firmly fasten the joint of the heating
unit and the pad, and be careful not
to bend or step on the connecting
hose.
There is a danger of product failure, and hot-water
circulation can be blocked.
The product may not operate as the balance sensor,
located at the bottom of the heating unit, operates.
Avoid placing on ȵuffy or soft carpet.
It can be a cause of the product malfunction.
Place the heating unit on a ȵat surface.
Do not install a boiler on the slanted place.
CAUTION/
ACTIONS PROHIBITED
Do not crumple or fold the pad when
operating the heating unit.
WARNING/CAUTION/
ACTIONS PROHIBITED
Use of clean water puriȴed water,
mineral water) is recommended.
Tap water can be used but it may
cause partial discoloration.
Do not use underground water,
distilled water, detergent, chemicals,
oil, or air freshener.
It may cause the product to fail.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not place heavy or sharp objects
(drawing pins, nails, knives, needles)
on top of the pad, and do not stab
the pad.
It may cause deformation of the product or water
leaks.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not use latex products and the
pad together, as there is a danger of
product deformation.
There is a danger of product failure.
It may cause the product to fail.
on
DetergentDetergent
Air freshnerAir freshner
Purified
water
Purified
water
ChemicalsChemicals
Mineral
water
Mineral
water Oil
Underground
water
Underground
water
Latex

9
Please follow the instructions when using the product.
CAUTION/
ACTIONS PROHIBITED
CAUTION/
ACTIONS PROHIBITED
Do not clean the heating unit with
chemicals such as benzene, thinner,
or alcohol, or with general detergent.
There is a risk of mild burns.
CAUTION
If not using the product for a prolonged
period, store the product after getting
the water out by ȵipping the heating
unit and using the water removal kit.
The pad should be hand washed only
and a mild detergent should be used.
Remove the pad cover and clean
lightly.
There is a danger of product failure or accidents.
Benzene
Thinner
Alcohol

Product Features
10
1. Left/right separated heating (Dual Temperature)
- Support dual temperature mode which enables a customized optimal sleepbtemperature
for individuals on the right and left side of the pad at an interval ofb1˫(1.8˭).
˟Dual temperature function is available only for Queen and King size.
˟Over 95°F(35˫) is recommended when using the dual temperature mode.
2. Timer Mode
- It automatically turns off after a certain time (3 to 12 hours) selected by the user.
3. Child-lock (Lock Mode)
- This lock mode prevents children from operating the product for safety.
4. Sterilization Mode
- This mode sterilizes existing bacterium and microorganisms in water, by rapid heating
of the water inside the heating unit and pad.
5. Safety Systems
- Balancing Sensor: Detects the balance of the heating unit and automatically shuts down
when it is unbalanced.b
- Overheat Protection Sensor: Detects the overheating of the water tank and heater and
preventsbthe danger of ȴre.
- Freeze protection: Activated when room temperature drops below 41°F(5˫).
- Timer: Automatically shuts down the system after 15 consecutive hours, securing safety
as well as preventing waste of energy.
- Water level sensor: An alarm operates when there is a shortage of water.
- Water leak notiȴcation: An alarm operates if water leak caused by a damage of the pad
- Safety fuse: Automatically shuts down if an overcurrent or overheating is detected.
- Motion sensor: Automatically stops the heating unit operation if the pump is not active,
which can cause overheating.
- +igh temperature notiȴcation: Prevents low-temperature burns that can occur when
using for a prolonged period at temperatures over 100°F(38˫).