Navien Comfort-Mate EQM301-QSUS User manual

EQM301-SSUS/QSUS/KSUS
MODEL
Please read the user manual carefully in order to use the product as intended.
Store this manual in a place where it can easily be found.
There may be a change in appearance or dimensions of the product without
prior notice for improvement of product quality.
Purchased product may not be e[actly as shown in ȴgures in the manual.
User Manual
Comfort-Mate
™

Contents
Product Introduction
Safety Precautions
Product Features
Product Components
Names of Each Part
Product Installation Guide
Product Operation - Powering On and Off
Product Operation – Setting Temperature
Product Operation – Setting Operation Time
Product Operation – Setting Child-Lock
Product Operation – Setting Sterilization Mode
Product Operation – Notiȴcation Sound On and Off
Product Storage
Product Maintenance
Error Codes and Troubleshooting
Instructions for Self-Diagnosis and Taking Action
Detailed Speciȴcations and Standards
3
4
10
11
12
14
15
16
17
18
19
19
20
22
23
24
25

Product Introduction
3
΍Cutting Edge Technology of KD Navien/ Advanced Temperature Control Technology/
Apply proven temperature control technology (Navien’s Temperature Technology)
- Customized optimal temperature for individual through an intelligent dual temperatureb
function that precisely controls temperatures of left/right at intervals of 1˫.
- Realize the most precise temperature by controlling the temperature of water
returning to the heating unit to pad the e[act temperature set by the user.b
- Consistent and even temperature throughout the pad.
ΎSafety 1st, Safety Design System
- +igh temperature mode notiȴcation for re-checking temperature for safety
- Sterilization mode which sterilizes by heating water inside heating unit and pad
- Child-lock mode for the safety prevention of infants and children
- Multiple Safety System
ΏTotal Solution, from the beginning to the end.
- Customer Support : 1-877-689-1541
1Hydronic bed warming pad by KD Navien,
the leader in condensing boiler in Korea
- A thin and light slim-type pad that you can conveniently use anywhere.
2Better and upgraded warming pad solution
with uncompromising premium
- Left/right exclusive control buttons (Dual temperature)
- Timer temperature
- Real-time water level notiȴcation
3Must have functions and clear instruction
- Comfortable and modern designed heating unit
- Slim type pad, a square pattern with a balance of sporty sensibility and succinctness
- 100% pure cotton, color-pattern that can softly blend into any type of interior design
4Concise and simple design

Safety Precautions
4
Please read the safety precautions and follow the instructions carefully as
they are for prevention of potential accidents and hazardous conditions.
ACTIONS
PROHIBITED
Prohibited actions are shown with emphasis.
DISASSEMBLY
PROHIBITED
This sign indicates DO NOT DISASSEMBLE.
ENSURE PROPER
GROUNDING
Grounding for prevention of electric shock.
WARNING
Failure to follow all safety guidelines can result
in severe injury or death.
CAUTION
Failure to follow all safety guidelines can result
in minor or moderate injury.

5
WARNING/CAUTION/
ACTIONS PROHIBITED
Please follow the instructions when using the product.
WARNING/CAUTION/
ACTIONS PROHIBITED
This product is exclusively for120V/
60Hz. You must use an appropriate
power plug for each country with an
earth terminal.
Different voltages can be the cause of electric
shock or ȴre, and using without an earth terminal
may cause failure or electric shock.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not bend, pull, or tie the power
cord by force.
There is a danger of electric shock or ȴre.
WARNING/CAUTION/
ACTIONS PROHIBITED
If the power cord or power plug
is damaged, please exchange it
through the manufacturer, service
dealer, or a certiȴed technician.
Do not insert or touch the power
plug with wet hands.
There is a danger of electric shock or injury.
WARNING/CAUTION/
ACTIONS PROHIBITED
When using a multi-outlet, do not
use multiple devices simultaneously.
There is a danger of ȴre or electric shock.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not use the product in a moist
area or outside where direct sunlight,
snow, and rain can directly affect the
product.
There is a danger of electric shock or ȴre caused by
heating or short circuit.
120V

6
Please follow the instructions when using the product.
WARNING/CAUTION/
ACTIONS PROHIBITED
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not use near electric heating
appliances, such as gas stoves or
heaters.
It may cause deformation of the product or ȴre.
If there is a leakage from a heating
unit or pad, please pull out the power
plug and contact a service center.
WARNING/CAUTION/
ACTIONS PROHIBITED
Keep children, disabled, and people
who can be prone to accidental injury
away from operating the product.
WARNING/CAUTION/
ACTIONS PROHIBITED
If the product is submerged in water,
immediately turn off the power and
contact a service center.
If the product is operated after experiencing water
damage, there is a danger of electric shock or ȴre.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not operate the product with
wet hands.
There is a danger of electric shock.
WARNING/CAUTION/
ACTIONS PROHIBITED
Keep children away from operating
and set the child-lock mode when
not using the product.
There is a danger of electric shock, burns, or
product failure.
There is a danger of burns.

7
Please follow the instructions when using the product.
WARNING/CAUTION/
ACTIONS PROHIBITED
WARNING/CAUTION/
ACTIONS PROHIBITED
Make sure to use the pad with a provid-
ed pad cover or pad/blanket.
There is a risk of mild burns.
There is a danger of failure, electric shock, or ȴre.
Contact a service center if repair is needed.
WARNING/CAUTION/
ACTIONS PROHIBITED
If there is an error code or opera-
tional issue occurs while using the
product, immediately disconnect the
power cord from the outlet and con-
tact a service center.
There is a danger of electric shock or ȴre.
WARNING/CAUTION/
ACTIONS PROHIBITED/
DISASSEMBLY PROHIBITED
Do not dismantle, repair, or alter the
product on your own.
Do not kick or exert force on the heat-
ing unit and do not put foreign sub-
stances inside.
There is a danger of product failure or accidents.
WARNING/CAUTION/
ACTIONS PROHIBITED
Be aware that a small amount of
steam may be emitted from the
small air hole around the water inlet
cap when operating the product.
Be aware that a small amount of steam may be
emitted from the small air hole around the water
inlet cap when operating the product.
CAUTION/
ACTIONS PROHIBITED
Do not operate the product without
water.
It may cause the product to fail.
Error!

8
Please follow the instructions when using the product.
ACTIONS PROHIBITED
WARNING/CAUTION/
ACTIONS PROHIBITED
Firmly fasten the joint of the heating
unit and the pad, and be careful not
to bend or step on the connecting
hose.
There is a danger of product failure, and hot-water
circulation can be blocked.
The product may not operate as the balance sensor,
located at the bottom of the heating unit, operates.
Avoid placing on ȵuffy or soft carpet.
It can be a cause of the product malfunction.
Place the heating unit on a ȵat surface.
Do not install a boiler on the slanted place.
CAUTION/
ACTIONS PROHIBITED
Do not crumple or fold the pad when
operating the heating unit.
WARNING/CAUTION/
ACTIONS PROHIBITED
Use of clean water puriȴed water,
mineral water) is recommended.
Tap water can be used but it may
cause partial discoloration.
Do not use underground water,
distilled water, detergent, chemicals,
oil, or air freshener.
It may cause the product to fail.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not place heavy or sharp objects
(drawing pins, nails, knives, needles)
on top of the pad, and do not stab
the pad.
It may cause deformation of the product or water
leaks.
WARNING/CAUTION/
ACTIONS PROHIBITED
Do not use latex products and the
pad together, as there is a danger of
product deformation.
There is a danger of product failure.
It may cause the product to fail.
on
DetergentDetergent
Air freshnerAir freshner
Purified
water
Purified
water
ChemicalsChemicals
Mineral
water
Mineral
water Oil
Underground
water
Underground
water
Latex

9
Please follow the instructions when using the product.
CAUTION/
ACTIONS PROHIBITED
CAUTION/
ACTIONS PROHIBITED
Do not clean the heating unit with
chemicals such as benzene, thinner,
or alcohol, or with general detergent.
There is a risk of mild burns.
CAUTION
If not using the product for a prolonged
period, store the product after getting
the water out by ȵipping the heating
unit and using the water removal kit.
The pad should be hand washed only
and a mild detergent should be used.
Remove the pad cover and clean
lightly.
There is a danger of product failure or accidents.
Benzene
Thinner
Alcohol

Product Features
10
1. Left/right separated heating (Dual Temperature)
- Support dual temperature mode which enables a customized optimal sleepbtemperature
for individuals on the right and left side of the pad at an interval ofb1˫(1.8˭).
˟Dual temperature function is available only for Queen and King size.
˟Over 95°F(35˫) is recommended when using the dual temperature mode.
2. Timer Mode
- It automatically turns off after a certain time (3 to 12 hours) selected by the user.
3. Child-lock (Lock Mode)
- This lock mode prevents children from operating the product for safety.
4. Sterilization Mode
- This mode sterilizes existing bacterium and microorganisms in water, by rapid heating
of the water inside the heating unit and pad.
5. Safety Systems
- Balancing Sensor: Detects the balance of the heating unit and automatically shuts down
when it is unbalanced.b
- Overheat Protection Sensor: Detects the overheating of the water tank and heater and
preventsbthe danger of ȴre.
- Freeze protection: Activated when room temperature drops below 41°F(5˫).
- Timer: Automatically shuts down the system after 15 consecutive hours, securing safety
as well as preventing waste of energy.
- Water level sensor: An alarm operates when there is a shortage of water.
- Water leak notiȴcation: An alarm operates if water leak caused by a damage of the pad
- Safety fuse: Automatically shuts down if an overcurrent or overheating is detected.
- Motion sensor: Automatically stops the heating unit operation if the pump is not active,
which can cause overheating.
- +igh temperature notiȴcation: Prevents low-temperature burns that can occur when
using for a prolonged period at temperatures over 100°F(38˫).

Product Components
11
Heating Unit Pad
Pad Cover Remote Control
Instruction Manual Water Removal Kit
Storage Bag for Heating Unit/Pad
˟The shape and color of the remnant water removal
kit can differ based on speciȴcations.
1EA
1EA
1EA
1EA
1EA
1EA
1SET

Names of Each Part
12
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Heating Unit
Pad

13
Child-lock Button
+/- Control Button
Power Button
Timer Button
Left/Right Selection
Button
Mute Button
OK Setting button
4-level Water Level
Indicator Lamp
High Temperature
Caution Lamp
Sterilization Button
- / + Control Button
Inspection Lamp
Child-lock Button
Timer Button
Power Button
Display Window / Heating Unit Controller
Remote Control
˟The single-type does not support dual temperature function.
˟The battery used is CR2032.

Product Installation Guide
14
1. Put the cover on the pad.
If there is no cover, put a pad or blanket over the pad.
˟Using without a cover or pad for a long period of time can cause a mild burn.
2. Select the location of usage.
Place the host of the pad toward the feet, and leave the space
between the heating unit and the pad over 1 ft. (30cm)
˟Electromagnetic waves may occur from the heating unit.
˟Placing the heating unit at the same height as or slightly
higher than the pad is preferred.
3. Connect the heating unit and the hose of the pad.
Lay down the hose of the pad ȵat facing the ȊNavien Logoȋ
upward without tangling, and push the pad hose connector to
the back of the heating unitbwater outlet/inlet connector ȴrmly
all the way until you hear a Ȋclickȋsound.
4. Connect the power cord of the heating unit to the power
outlet and touch the power button to turn on.
Er 02 (water shortage error code) will be displayed and the water level lamp and inspection
lamp will be turned on when you use it for the ȴrst time.
5. Fill the heating unit with water.
΍Prepare the water.
(The amount of water to be ȴlled is 1,500for king size,
1,300for queen size, and 1,100for single size.)
ΎPull the water inlet cover and turn the water cap
counterclockwise to open.
ΏCheck the water level lamp and slowly pour down the water.
ΐIf the 4th-level water lamp is on, stop ȴlling the water and wait
for a little bit. (Wait until the water moves toward the pad.)
ΑWhen the 1st water level lamp blinks again, ȴll the water until
the 4th water level lamp is turned on.
ΒAfter water ȴlling is complete, close the water cap by turning
it clockwise until there is a "click" sound, and close the cover.
˟If the water touches the safety net inside the water inlet, it can overȵow.
Be careful to keep the water level low enough to prevent it from touching the safety net.
˟If excessive water is ȴlled after completing water replenishment, be aware of the possibility
of water leaking from the small air holes on the water inlet cap.
˟Filling water over the 3rd-level is recommended for a continuous and stable heating.
(If there is a lack of water, noise may occur.)
˟A water shortage error (Er 02) may occur when ȴlling the water for the ȴrst time.
(Fill the water slowly)
6. Set a desired temperature and start using.
Refer to the "Product Operation" page for instructions on setting the temperature.
The slim pad is an extremely thin product under 0.2ȋ(5mm), so please install a thick pad
or bedding under the pad when using on the ȵoor in order to prevent loss of cushioning
and heating.
1ft
click!
1 2
click!

Product Operation – Powering On and Off
15
˟ Current temperature on the display window may
different with actual pad temperature subject to
surrounding environment.
Power can be turned on and off using the
[ ] button of the remote contro l.
When powering on for the ȴrst time, the default
temperature for dual mode is at 95F, and the
current temperature is displayed on the display
window.
When powering on again after powering off,
the temperature is automatically set to the
previous temperature.
Controlling at Heating Unit
Controlling with Remote Controller
Power can be turned on and off by touching the
[ ] button of the heating unit.
When powering on for the ȴrst time, the default
temperature for dual mode is at 95˭(35˫),
and the current temperature is displayed on the
display window.
When powering on again after powering off,
the temperature is automatically set to the
previous temperature.

Product Operation – Setting Temperature
16
ࡒHeating temperature can be set differently on the right and left for 82~113˭(28 ~ 45˫).
ࡒIf used for sleep or for a prolonged period, the recommended temperature is 91°F for slim
type pads and 95°F (35˫) for cushion type pads.
ࡒFor safety reasons, the high temperature entry mode is applied if the setting temperature
is over 100°F, and the high temperature warning lamp is turned on.
The left/right temperatures of the pad can be set at
intervals of 1˭by touching the ȋ- / +ȋbuttons on the
L/R display windows.
Heating temperature can be set from 82˭to 113˭.
When the desired temperature is displayed on the
window, the setting will be completed after 3 seconds.
΍ When touching the + button once more after setting
to 99˭, ȊUPȋwill appear on the display window.
Ύ After releasing from the button and when the alarm
sound is on with ȊUPȋon the screen, touch the Ȋ+ȋbutton
again to set the temperature over 100˭.
To turn off the heating on one side, touch the Ȋ–ȋbutton
once more at 77˭. When ȊOFFȋis displayed on the screen,
heating is ended.
Setting the left/right temperatures.
Setting temperatures over 100˭
Flashing
The left temperature can be controlled by pressing the ȊL Ȋbutton,
and the right temperature can be controlled by pressing the ȊR Ȋbutton.
The temperature can be set at intervals of 1˭by pressing the Ȋ+/-Ȋbuttons.
΍
When ȊUPȋis displayed on the screen and a notiȴcation sound is on
after setting the temperature at 98.6˭(37˫), wait for about 2 seconds.
Ύ Press the Ȋ+ȋbutton again after 2 seconds and temperature will be set
over 100˭(38˫).
Setting the left/right temperatures
Setting temperatures over 100˭
Controlling at Heating Unit
Controlling with Remote Controller

Product Operation – Setting Timer
17
The timer can be set for 3 to 12 hours, and it is automatically powered off
after the set time is passed.
ةثت
΍Touch the [ ] button and time starts blinking on the ȊRȋdisplay window.
ΎSet the desired time by touching the Ȋ-/+ȋbuttons on the ȊRȋdisplay window.
Ώ The time is set after 3 seconds when the desired time is displayed, and the display
window transitions to a temperature display.
ΐ
The timer is deactivated if the timer button is touched again while the timer mode is
activated.
΍
Touch the [ ] button and time starts blinking
on the ȊRȋdisplay window.
Ύ Set the desired time by touching the Ȋ-/+ȋbuttons
on the remote control.
Ώ When the desired time is displayed, complete the
timer mode by pressing the ȊOKȋbutton.
(Even if the ȊOKȋbutton is not pressed, the timer
is automatically set after 3 seconds.)
ΐ The timer mode is deactivated if the timer button
is pressed again while the timer mode is activated.
Controlling at Heating Unit
Controlling with Remote Controller

Product Operation – Setting Child-lock (Lock Mode)
18
Controlling at Heating Unit
Controlling with Remote Controller
Touch the [ ] button for 2 seconds to activate the
child-lock mode.
When child-lock is activated, none of the buttons on
the heating unit controller work.
Touch the [ ] button for 2 seconds to deactivate
the child-lock mode.
The child-lock (lock mode) can be set in order to prevent accidents caused
by malfunction by infants or children.
Touch the [ ] button for 2 seconds to activate
child-lock mode.
When child-lock is activated, all the buttons on the
remote controller and heating unit are disabled.
Touch the [ ] button again to deactivate the
child-lock mode.

Product Operation– Setting Sterilization Mode
19
Product Operation– Turning Notification Sound On and Off
Sterilization mode can be set in order to sterilize existing bacterium and
microorganisms in water.
˟Sterilization Mode can ONLY be controlled at heating unit.
Notiȴcation sounds can be turned on and off.
˟Notiȴcation Sounds On and Off can ONLY be controlled at remote controller.
Touch the [ ] button to turn off the
notiȴcation sounds.
Touch the [ ] button again to deactivate
mute mode.
Touch the [ ] button for 2 seconds to initiate
sterilization mode.
When sterilization mode is activated, the remaining
time is shown on display window showing minutes
and seconds.
Sterilization mode lasts for 30 minutes.
Once the mode is complete, the heating unit
automatically turns off.
˟Please DO NOT consecutively activate sterilization
mode.
(Consecutive activation can lead to overheating
errors.)

Product Storage
20
If you want to store the product, separate the heating unit and the pad
and follow below steps
1. Turn off the heating unit and unplug from the power outlet,
then separate the heating unit and the pad.
- Press the easy connector which is connected to the exit/return water connector
joint on the back of the heating unit to separate.
˟ There is a risk of scalding water inside the heating unit, so remove water when it is cool
enough.
3. Suɚciently dry the heating unit under a shade and store it
where there is good ventilation and no direct sunlight.
2. Remove the water from inside the heating unit.
΍Prepare a waterspout to receive the water.
ΎOpen the water inlet cover of the heating unit and open the water inlet cap by
turning it counterclockwise.
ΏHold the cover and lean the heating unit forward to remove the water inside.
ΐIn order to remove the residual water in the exit/return water connector joint of
the heating unit, press the protruding part on the middle of the connector to
discharge the remaining water.
1
2
How to Maintain and Store the Heating Unit