Neat NOVO Release Note

Handbook for Technical Adminstrators NE41 15013-02 v1.0
NOVO - Technical Handbook
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NE41 15013-02 v1.0
NOVO Technical Handbook
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© Copyright 2017 NEAT Electronics
All rights reserved.
Document number: NE41 15013-02 v1.0
Dra date: 2017-09-07
Contact:
NEAT Electronics AB
Varuvägen 2
SE-246 42 Löddeköpinge
Sweden
Phone: [phone]
Fax: [phone]
www.neat-group.com/se/en
[e-mail]

NE41 15013-02 v1.0 NOVO Technical Handbook
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Content
1 Introduction 7
1.1 Intended use 7
1.2 About this handbook 7
2 The main unit 8
2.1 Overview 8
2.2 Buttons 9
2.2.1 Alarm button (B1) 9
2.2.2 Reset button (B2) 9
2.2.3 Extra button (B3) 9
2.3 LEDs 10
2.4 ConneNOVO PSTN/GSMtors on NOVO IP/GSM and 11 11
2.4.1 IP connector (C1) 11
2.4.2 AC connector (C2) 11
2.5 External GSM antenna (EA) 11
2.6 Connectors on NOVO PSTN/GSM and PSTN 12
2.6.1 TELE connector (C1) 12
2.6.2 LINE connectorLINE (C2) 12
2.6.3 AC connector (C3) 12
2.6.4 External GSM antenna (EA) 12
2.6.5 External antenna 13
2.7 On/O button (PS1) 14
2.8 Accumulator lid 15
2.8.1 Replacing the accumulator 16
2.9 Mounting the SIM card 16
2.10 Mounting the NOVO 17
2.10.1 Key holes 17
3 Indications 18
3.1 Visual indications 18
3.1.1 Front LEDs 18
3.1.2 Alarm button (L4) LED indications 19
3.1.3 Reset button LED (L5) indications 19
3.1.4 Extra button LED (L6) indications 19
3.1.5 Control mode LED indications 20
3.1.6 Service mode LED indications 20
3.1.7 Unit boot/startup 20
3.2 Acoustic indications 20
3.2.1 Aer activating an alarm 20
3.2.2 Disconnection signal 20
3.2.3 Warning functions in Idle mode 20

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NOVO Technical Handbook
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4 Alarm functions 21
4.1 User initiated alarms 21
4.1.1 Passive alarm 21
4.1.2 Home/Away 21
4.1.3 Presence/Ready 22
4.2 Technical Alarms 22
4.2.1 Radio transmitter surveillance 22
4.3 Accumulator alarm 22
4.4 Automatic test alarm 23
4.5 Battery alarm 23
4.6 Radio interference 23
4.7 Mains failure 23
4.8 Mains return 23
4.9 External alarms 23
5 The alarm call 24
5.1 Call routing 24
5.2 Alarm events 25
5.3 Alarm types 25
5.3.1 Radio equipment alarms 25
5.3.2 Alarms from Alarm button (B1) or Extra button (B3) 25
5.3.3 Internally activated alarms 25
5.3.4 Undened alarm types 25
5.4 Alarm type groups 25
5.5 Alarm sequences 26
5.5.1 Call type 26
5.5.2 Carrier type 26
5.5.3 Call attempts 26
5.5.4 Acknowledgement of the alarm call 27
5.5.5 Repetitions of the sequence 27
5.6 Alarm code 27
5.7 Indications during an alarm call 27
5.8 Protocols 28
5.9 Conversation 29
5.10 Examples 30
5.10.1 Example 1 - a simple alarm sequence 30
5.10.2 Example 2 - SCAIP over IP/GSM 31
5.10.3 Example 3 - NEAT Talk/CPC to an analogue alarm receiver 31
5.10.4 Example 4 - Using Home Phone protocol 32

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6 Programming/conguration modes 33
6.1 General 33
6.2 Control mode (CM) 34
6.2.1 Toggle Alarm button (B1) illumination 34
6.2.2 Change volume 34
6.2.3 Enter Service Mode 34
6.3 Service Mode (SM) 34
6.3.1 Add a transmitter 35
6.3.2 Radio/GSM coverage mode 36
6.3.3 Remove transmitter 36
6.3.4 Set external GSM antenna to On/O 37
6.3.5 Change Home/Away/Passive On/o 37
6.4 Programing NOVO PSTN units with LPP commands 38
7 NOVO Programmer 39
7.1 Installation 39
7.2 Menues 39
7.2.1 File menu 39
7.2.2 Communication menu 39
7.2.3 Option menu 39
7.2.4 Help menu 40
7.3 NOVO Programmer Tabs 40
7.3.1 Basic 40
8 Misc 41
8.1 Real Time Clock (RTC) 41
8.2 Alarm log 41
9 Important 42
9.1 Use and maintenance 42
9.2 Cleaning 42
9.3 Safety Notes 42
9.4 Disposal 43
Appendix A NOVO IP/GSM Mounting holes 44
Appendix B Alarm types and Alarm type groups 45
Appendix C Recommended AC adaptors and accumulators 48

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NOVO Technical Handbook
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Document revision history
Revision Date Version Revision details
2017-09-07 1.0 v1.0 dra

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1 Introduction
1.1 Intended use
The Care Phone NOVO is a unit designed for the purpose of providing
security and a sense of comfort and safety for the user. The unit is primarily
designed for people living in their own apartment or in nursing homes.
1.2 About this handbook
This documentation is mainly a technical handbook but can be used as a user
manual for advanced users.
The technical handbook is valid for all versions of NOVO (i.e NOVO IP/GSM,
NOVO PSTN/GSM and NOVO PSTN). To determine your version, please refer to
the bottom label on your product.
Throughout this technical handbook common functions etc. will be described
for all NOVO versions and where applicable the special characteristics for a
certain version will be specied.
Information notes and warnings intended for maintenance personnell and/or
users are emphasized in these instructions by the pictogram’s dened here.
Pictograms
The Information sign and corresponding text is intended for information which
might be useful but not critical for the reader and/or user.
The Warning triangle sign and corresponding text is intended for critical
information to which the user and/or reader should pay special attention.
Highlighted text
In the running text certain text is highlighted to emphasize terms etc..

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2 The main unit
NOVO comes in three versions: NOVO IP/GSM, NOVO PSTN/GSM and NOVO
PSTN.
2.1 Overview
Care phone NOVO appears as in the picture below. The unit has been de-
signed to make it as simple as possible to handle with maximum safety. The
size of the plastic cover is: 117 x 161 x 65 mm.
1
2
3
C4C3EA
C
B
A
1 1
2
3
4
6
7
5
Care phone NOVO top view Care Phone NOVO bottom view
# Denomination
1 Speaker
2 Buttons
3 Front LEDs
Table 1. NOVO top view parts
# Denomination
1Keyholes (for hanging up the unit) x 2
2Connector well (under the connector lid)
3Bottom cover screw
4Power button
5SIM card hatch*
6Product label area
7Microphone
Table 2. NOVO bottom view parts

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2.2 Buttons
The NOVO unit has three distinct buttons located on the upper case.
B3B2 B1
Picture 1. Buttons on care phone NOVO
# Denomination Colour
B1 Alarm button Red
B2 Reset button Green
B3 Extra button Yellow
Table 3. NOVO unit buttons
2.2.1 Alarm button (B1)
A user alarm can be activated by pressing the red Alarm button (B1) on the
main unit. This button is also used in Control Mode and Service Mode.
2.2.2 Reset button (B2)
Before making the alarm call NOVO is waiting a number of seconds enabling
the user to reset the alarm. If the Reset button (B2) is pressed during this pe-
riod, the alarm is interrupted. A number of tones (di-du-da) indicates this and
the NOVO returns to idle mode.
This button is also used in Control Mode and Service Mode.
2.2.3 Extra button (B3)
The Extra button (B3) by default is to indicate Home/Away. For more
information about Home/Away please refer to 4.1.2 Home/Away.
This button is also used in Control Mode, Service Mode and Daily Report.

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NOVO Technical Handbook
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2.3 LEDs
The main unit has six (6) LEDs.
L3L2L1
L4
L5 L6
Picture 2. NOVO unit LEDs
# Colour Position (seen as above)
L1 Green Lemost LED in front
L2 Red Middle LED in front
L3 Yellow Rightmost LED in front
L4 Red Behind the Alarm button (B1)
L5 Green Behind the Reset button (B2)
L6 Yellow Behind the Extra button (B3)
Table 4. NOVO unit LEDs
The LED indications are described in chapter 3 Indications