Neat NOVO Release Note

Handbook for Technical Adminstrators NE41 15013-02 v1.0
NOVO - Technical Handbook
neat

NE41 15013-02 v1.0
NOVO Technical Handbook
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© Copyright 2017 NEAT Electronics
All rights reserved.
Document number: NE41 15013-02 v1.0
Dra date: 2017-09-07
Contact:
NEAT Electronics AB
Varuvägen 2
SE-246 42 Löddeköpinge
Sweden
Phone: [phone]
Fax: [phone]
www.neat-group.com/se/en
[e-mail]

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Content
1 Introduction 7
1.1 Intended use 7
1.2 About this handbook 7
2 The main unit 8
2.1 Overview 8
2.2 Buttons 9
2.2.1 Alarm button (B1) 9
2.2.2 Reset button (B2) 9
2.2.3 Extra button (B3) 9
2.3 LEDs 10
2.4 ConneNOVO PSTN/GSMtors on NOVO IP/GSM and 11 11
2.4.1 IP connector (C1) 11
2.4.2 AC connector (C2) 11
2.5 External GSM antenna (EA) 11
2.6 Connectors on NOVO PSTN/GSM and PSTN 12
2.6.1 TELE connector (C1) 12
2.6.2 LINE connectorLINE (C2) 12
2.6.3 AC connector (C3) 12
2.6.4 External GSM antenna (EA) 12
2.6.5 External antenna 13
2.7 On/O button (PS1) 14
2.8 Accumulator lid 15
2.8.1 Replacing the accumulator 16
2.9 Mounting the SIM card 16
2.10 Mounting the NOVO 17
2.10.1 Key holes 17
3 Indications 18
3.1 Visual indications 18
3.1.1 Front LEDs 18
3.1.2 Alarm button (L4) LED indications 19
3.1.3 Reset button LED (L5) indications 19
3.1.4 Extra button LED (L6) indications 19
3.1.5 Control mode LED indications 20
3.1.6 Service mode LED indications 20
3.1.7 Unit boot/startup 20
3.2 Acoustic indications 20
3.2.1 Aer activating an alarm 20
3.2.2 Disconnection signal 20
3.2.3 Warning functions in Idle mode 20

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4 Alarm functions 21
4.1 User initiated alarms 21
4.1.1 Passive alarm 21
4.1.2 Home/Away 21
4.1.3 Presence/Ready 22
4.2 Technical Alarms 22
4.2.1 Radio transmitter surveillance 22
4.3 Accumulator alarm 22
4.4 Automatic test alarm 23
4.5 Battery alarm 23
4.6 Radio interference 23
4.7 Mains failure 23
4.8 Mains return 23
4.9 External alarms 23
5 The alarm call 24
5.1 Call routing 24
5.2 Alarm events 25
5.3 Alarm types 25
5.3.1 Radio equipment alarms 25
5.3.2 Alarms from Alarm button (B1) or Extra button (B3) 25
5.3.3 Internally activated alarms 25
5.3.4 Undened alarm types 25
5.4 Alarm type groups 25
5.5 Alarm sequences 26
5.5.1 Call type 26
5.5.2 Carrier type 26
5.5.3 Call attempts 26
5.5.4 Acknowledgement of the alarm call 27
5.5.5 Repetitions of the sequence 27
5.6 Alarm code 27
5.7 Indications during an alarm call 27
5.8 Protocols 28
5.9 Conversation 29
5.10 Examples 30
5.10.1 Example 1 - a simple alarm sequence 30
5.10.2 Example 2 - SCAIP over IP/GSM 31
5.10.3 Example 3 - NEAT Talk/CPC to an analogue alarm receiver 31
5.10.4 Example 4 - Using Home Phone protocol 32

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6 Programming/conguration modes 33
6.1 General 33
6.2 Control mode (CM) 34
6.2.1 Toggle Alarm button (B1) illumination 34
6.2.2 Change volume 34
6.2.3 Enter Service Mode 34
6.3 Service Mode (SM) 34
6.3.1 Add a transmitter 35
6.3.2 Radio/GSM coverage mode 36
6.3.3 Remove transmitter 36
6.3.4 Set external GSM antenna to On/O 37
6.3.5 Change Home/Away/Passive On/o 37
6.4 Programing NOVO PSTN units with LPP commands 38
7 NOVO Programmer 39
7.1 Installation 39
7.2 Menues 39
7.2.1 File menu 39
7.2.2 Communication menu 39
7.2.3 Option menu 39
7.2.4 Help menu 40
7.3 NOVO Programmer Tabs 40
7.3.1 Basic 40
8 Misc 41
8.1 Real Time Clock (RTC) 41
8.2 Alarm log 41
9 Important 42
9.1 Use and maintenance 42
9.2 Cleaning 42
9.3 Safety Notes 42
9.4 Disposal 43
Appendix A NOVO IP/GSM Mounting holes 44
Appendix B Alarm types and Alarm type groups 45
Appendix C Recommended AC adaptors and accumulators 48

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Document revision history
Revision Date Version Revision details
2017-09-07 1.0 v1.0 dra

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1 Introduction
1.1 Intended use
The Care Phone NOVO is a unit designed for the purpose of providing
security and a sense of comfort and safety for the user. The unit is primarily
designed for people living in their own apartment or in nursing homes.
1.2 About this handbook
This documentation is mainly a technical handbook but can be used as a user
manual for advanced users.
The technical handbook is valid for all versions of NOVO (i.e NOVO IP/GSM,
NOVO PSTN/GSM and NOVO PSTN). To determine your version, please refer to
the bottom label on your product.
Throughout this technical handbook common functions etc. will be described
for all NOVO versions and where applicable the special characteristics for a
certain version will be specied.
Information notes and warnings intended for maintenance personnell and/or
users are emphasized in these instructions by the pictogram’s dened here.
Pictograms
The Information sign and corresponding text is intended for information which
might be useful but not critical for the reader and/or user.
The Warning triangle sign and corresponding text is intended for critical
information to which the user and/or reader should pay special attention.
Highlighted text
In the running text certain text is highlighted to emphasize terms etc..

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2 The main unit
NOVO comes in three versions: NOVO IP/GSM, NOVO PSTN/GSM and NOVO
PSTN.
2.1 Overview
Care phone NOVO appears as in the picture below. The unit has been de-
signed to make it as simple as possible to handle with maximum safety. The
size of the plastic cover is: 117 x 161 x 65 mm.
1
2
3
C4C3EA
C
B
A
1 1
2
3
4
6
7
5
Care phone NOVO top view Care Phone NOVO bottom view
# Denomination
1 Speaker
2 Buttons
3 Front LEDs
Table 1. NOVO top view parts
# Denomination
1Keyholes (for hanging up the unit) x 2
2Connector well (under the connector lid)
3Bottom cover screw
4Power button
5SIM card hatch*
6Product label area
7Microphone
Table 2. NOVO bottom view parts

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2.2 Buttons
The NOVO unit has three distinct buttons located on the upper case.
B3B2 B1
Picture 1. Buttons on care phone NOVO
# Denomination Colour
B1 Alarm button Red
B2 Reset button Green
B3 Extra button Yellow
Table 3. NOVO unit buttons
2.2.1 Alarm button (B1)
A user alarm can be activated by pressing the red Alarm button (B1) on the
main unit. This button is also used in Control Mode and Service Mode.
2.2.2 Reset button (B2)
Before making the alarm call NOVO is waiting a number of seconds enabling
the user to reset the alarm. If the Reset button (B2) is pressed during this pe-
riod, the alarm is interrupted. A number of tones (di-du-da) indicates this and
the NOVO returns to idle mode.
This button is also used in Control Mode and Service Mode.
2.2.3 Extra button (B3)
The Extra button (B3) by default is to indicate Home/Away. For more
information about Home/Away please refer to 4.1.2 Home/Away.
This button is also used in Control Mode, Service Mode and Daily Report.

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2.3 LEDs
The main unit has six (6) LEDs.
L3L2L1
L4
L5 L6
Picture 2. NOVO unit LEDs
# Colour Position (seen as above)
L1 Green Lemost LED in front
L2 Red Middle LED in front
L3 Yellow Rightmost LED in front
L4 Red Behind the Alarm button (B1)
L5 Green Behind the Reset button (B2)
L6 Yellow Behind the Extra button (B3)
Table 4. NOVO unit LEDs
The LED indications are described in chapter 3 Indications

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2.4 Connectors on NOVO IP/GSM and NOVO PSTN/GSM
Picture 3. NOVO IP/GSM with connector lid removed Picture 4. NOVO IP/GSM with accumulator lid removed
The connectors are located in a well under the connector lid in the bottom of
the speaker. Access the well by removing the connector lid.
Connector# Denomination Type
C1 IP RJ 45 (Ethernet)
C2 AC Micro-USB
EA External antenna SMA Connector (female)
Table 5. NOVO IP/GSM connectors denominations and physical characteristics
2.4.1 IP connector (C1)
The IP connector (C1) is a RJ45 (Ethernet) female connector and used for IP
trac over cable.
2.4.2 AC connector (C2)
The AC adaptor conforms to the European directive EuP II. Connect the
adaptor to the outlet marked AC in the bottom well of the NOVO,
see 2.4 Connectors on NOVO IP/GSM and NOVO PSTN/GSM.
Only use the AC adaptor for your market. Please refer to Appendix C Recom-
mended AC adaptors and accumulators .
2.5 External GSM antenna (EA)
See 2.6.5 External antenna.
C4C3EA
C
B
AC2
C1 C4C3EA

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2.6 Connectors on NOVO PSTN/GSM and PSTN
Picture 5. NOVO PSTN/GSM with connector lid
removed
Picture 6. NOVO PSTN/GSM with accumulator lid
removed
The connectors are located in a well under the connector lid in the bottom of
the speaker. Access the well by removing the connector lid.
Connector# Denomination Type
C1 TELE RJ11 (4/6)
C2 LINE RJ11 (4/6)
C3 AC Micro-USB
EA External antenna SMA Connector (female)
Table 6. NOVO PSTN/GSM connectors denominations and physical characteristics
2.6.1 TELE connector (C1)
The TELE connector (C1) is a RJ11 female connector and used for PSTN trac.
2.6.2 LINE connectorLINE (C2)
The TELE connector (C1) is a RJ11 female connector and used for PSTN trac.
2.6.3 AC connector (C3)
The AC adaptor conforms to the European directive EuP II. Connect the
adaptor to the outlet marked AC in the bottom well of the NOVO,
see 2.4 Connectors on NOVO IP/GSM and NOVO PSTN/GSM.
Only use the AC adaptor for your market. Please refer to Appendix C Recom-
mended AC adaptors and accumulators .
2.6.4 External GSM antenna (EA)
See next section, 2.6.4.
C4C3EA
C
B
AC3C2C1 C4EA

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2.6.5 External antenna
Applies only to NOVO IP/GSM and NOVO PSTN/GSM.
NOVO supports the use of an external antenna and the use of the internal or
external antenna is determined by a conguration parameter in the unit’s
soware. The external antenna is intended to be used in case of poor GSM
network signal quality.
The antenna can be placed in indoor or outdoor environment. Mount the
antenna with the tape and/or the screws in the package. Place the antenna
where the optimal signal strength can be achieved given the location for the
installation.
Connecting the external antenna
1. If an external antenna is to be used the plastic flange (marked in red in the
illustration below) must be removed from the bottom cover.
Picture 7. Remove the plastic flange if an external antenna is to be used
2. Locate the SMA contact (EA).
C4C3EA
Picture 8. SMA connector (EA).
3. Remove the power and network cable.
4. Turn o the unit with the On/O button if it is turned onRemove the accu-
mulator lid by unscrewing the screw just below the connector lid.
5. Gently screw the antenna connector clock wise onto the SMA contact(EA).
6. Place the cable between the small plastic “heels” to lead the antenna out
of the cover.

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7. Ret the bottom cover.
8. Ret the AC and eventually IP cable and start up the unit.
9. Activate the external antenna in the Service Menu, see 6.3.4 Set external
GSM antenna to On/O.
10. Test the GSM network signal, see 6.3.2 Radio/GSM coverage mode.
2.7 On/O button (PS1)
C4C3EA
C
B
A
PS1
Picture 9. On/O button location
The On/Off button (PS1) is not connected in series with the power source. This
means that the processor (CPU) can control when the unit shall be powered on
and o. The CPU can for instance shut o the unit to save the backup accumu-
lator and can also override the switch so that the end user cannot turn o the
unit.
Please note that it isn’t enough to disconnect the AC plug to shut o the unit,
since the unit then uses the backup accumulator as power source.

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2.8 Accumulator lid
C4C3EA
C
B
A
1 1
2
3
4
6
7
5
Picture 10. Accumulator lid screw (#3)
EA
C
B
A
Picture 11. Accumulator compartment
The pictures above displays the internal accumulator compartments for the
standard and large accumulator as well as the accumulator connector.
# Denomination
A Standard capacity accumulator compartment
B Large capacity accumulator compartment
C Accumulator connector
Table 7. Accumulator compartment denominations
The accumulator lid is opened by removing the cover screw (number 3 in the
le picture above). Under the lid is the accumulator compartment for the
backup accumulators. If an accumulator must be replaced, please note that
the accumulator must to be of correct type and delivered from NEAT.
Always disconnect the AC adaptor and if connected the Ethernet cable before
opening the accumulator lid.
Accumulator replacement should only be performed by trained personnel.
NOVO can be equipped with either of two accumulator types:
• the standard accumulator with 400 mAh capacity.
• a large capacity accumulator with 2000 mAh capacity.

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Below are schematic illustrations of the accumulators.
Picture 12. Standard NOVO accumulator Picture 13. NOVO large capacity accumulator
2.8.1 Replacing the accumulator
1. Power o the unit and remove the power and network cable.
2. Remove the bottom plate by unscrewing the screw below the connector lid.
3. Detach the connector from the socket and remove the old accumulator.
4. Ret a new accumulator and attach the connector to the socket .
5. Ret the accumulator lid and connectors.
2.9 Mounting the SIM card
Applies only to NOVO IP/GSM and NOVO PSTN/GSM.
C4C3EA
C
B
A
H1
Picture 14. SIM Hatch (H1) location
Depending on model the SIM-hatch is made of either rubber (so) or plastic
(hard). SIM cards should only be changed by the customer on NOVO products
with the rubber hatch. To change SIM card on a NOVO product with the plastic
hatch send the unit to service.

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Picture 15. Insert SIM card into SIM card slot
1. Power o the unit.
2. Open the SIM card hatch cover (H1). Note that the hatch should not be
entirely removed.
3. Insert the SIM card according to the sketch in the bottom label.
4. Ret the SIM card hatch cover (H1).
5. Power on the unit. A reboot is required for the GSM-module to initialize
properly aer inserting the SIM-card.
2.10 Mounting the NOVO
2.10.1 Key holes
There are two key holes for wall mounting the unit. The holes are designed
to be used together with screws with a head diameter of 7-8 mm. The screw
head should be approximately 4 mm out of the wall for best t.
A drawing and measures is found in Appendix A NOVO IP/GSM Mounting
holes.

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3 Indications
3.1 Visual indications
3.1.1 Front LEDs
Normally the LEDs (L1-L3) at the front are o. When an error occurs, the corre-
sponding LED will be lit up. The signication of the LEDs are described on the
bottom label on the unit.
When the unit is in accumulator operation, the LEDs flashes instead of being
continuously lit. See the tables below for all indications.
3.1.1.1 LED indications for NOVO IP/GSM and NOVO PSTN/GSM
L1 (Network) L2 (AC) L3 (Accumulator)
Normal mode, no failures O O O
Network failure (IP/GSM/LINE) On O O
AC failure O 0.5s On/4.5s O O
Accumulator failure O O On
Network and AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Network and accumulator
failure On O On
AC and accumulator failure O 0.5s On/4.5s O 0.5s On/4.5s O
Network, AC and accumulator
failure 0.5s On/4.5s O 0.5s On/4.5s O 0.5s On/4.5s O
Radio interference 0.5s On/0.5s O 0.5s On/0.5s O 0.5s On/0.5s O
SIM card failure 0.5s On/0.5s O O O
AC and SIM card failure 0.5s On/4.5s O 0.5s On/4.5s O O
Table 8. Front LED (L1 - L3 ) indications
Downloading soware from the internet is indicated by blinking (1s) the Reset
button LED (L5) every 20 seconds.
Firmware uppgrade indication
Aer the rmware is downloaded the unit automatically re-boots. During rm-
ware upgrade, L1, L2 and L3 all flashes with the cadence 100ms on/100ms o.

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3 Indications
3.1 Visual indications
3.1.1 Front LEDs
Normally the LEDs (L1-L3) at the front are o. When an error occurs, the corre-
sponding LED will be lit up. The signication of the LEDs are described on the
bottom label on the unit.
When the unit is in accumulator operation, the LEDs flashes instead of being
continuously lit. See the tables below for all indications.
3.1.1.1 LED indications for NOVO IP/GSM and NOVO PSTN/GSM
L1 (Network) L2 (AC) L3 (Accumulator)
Normal mode, no failures O O O
Network failure (IP/GSM/LINE) On O O
AC failure O 0.5s On/4.5s O O
Accumulator failure O O On
Network and AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Network and accumulator
failure On O On
AC and accumulator failure O 0.5s On/4.5s O 0.5s On/4.5s O
Network, AC and accumulator
failure 0.5s On/4.5s O 0.5s On/4.5s O 0.5s On/4.5s O
Radio interference 0.5s On/0.5s O 0.5s On/0.5s O 0.5s On/0.5s O
SIM card failure 0.5s On/0.5s O O O
AC and SIM card failure 0.5s On/4.5s O 0.5s On/4.5s O O
Table 8. Front LED (L1 - L3 ) indications
Downloading soware from the internet is indicated by blinking (1s) the Reset
button LED (L5) every 20 seconds.
Firmware uppgrade indication
Aer the rmware is downloaded the unit automatically re-boots. During rm-
ware upgrade, L1, L2 and L3 all flashes with the cadence 100ms on/100ms o.
3.1.1.2 LED indications for NOVO PSTN
The table below applies to NOVO PSTN
L1 (LINE ) L2 (AC) L3 (Accumulator)
Normal mode, no failures O O O
Line failure On O O
AC failure O 0.5s On/4.5s O O
Accumulator failure O O On
Line and AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Line and accumulator failure On O On
AC and accumulator failure O 0.5s On/4.5s O 0.5s On/4.5s O
Line, AC and accumulator
failure 0.5s On/4.5s O 0.5s On/4.5s O 0.5s On/4.5s O
Radio interference 0.5s On/0.5s O 0.5s On/0.5s O 0.5s On/0.5s O
AC failure 0.5s On/4.5s O 0.5s On/4.5s O O
Table 9. Front LED (L1 - L3 ) indications
3.1.2 Alarm button (L4) LED indications
The following indications will normally be in eect on the Alarm button led (L4).
AC Mode Accumulator Mode
Normal operation On* O
Call in progress/Conversation 0.5s On/0.5s O 0.5s On/0.5s O
Wait between calls 1.0s On/1.0s O 1.0s On/1.0s O
No more call attempts** 2.5s On/2.5s O O
Table 10. Alarm button (L4) indications
* May be changed to Off by conguration, see below.
** “No more call attempts” means that the NOVO has tried to call the alarm receiver, but all call attempts
has failed. It has not been possible to transfer the alarm”.
3.1.3 Reset button LED (L5) indications
L5 is specically used for:
AC Mode Accumulator Mode
Firmware download 0.5s On/0.5s O 0.5s On/0.5s O
Passive notifcation 0.5s On/0.5s O 0.5s On/0.5s O
Table 11. Reset button LED (L5) indications
3.1.4 Extra button LED (L6) indications
L6 is specically used for:
AC Mode Accumulator Mode
Away mode On 0.5s On/4.5s O
Home mode O O
Table 12. Extra button LED (L6) indications

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3.1.5 Control mode LED indications
When the unit enters Control Mode LEDs 1-3 are o and LEDs L4-L6 are lit.
3.1.6 Service mode LED indications
When the unit enters Service Mode L4 is on and L6 flashes (0.5s On/0.5s O).
3.1.7 Unit boot/startup
During boot/startup the visual indications are in two (2) steps:
6. The boot is indicated by LEDs L1-L3 as “running lights”, i.e. the LEDs are lit
and closed in sequence starting with L1, then L2 and L3 and then restarts
at L1. Normally this is a very quick sequence and should nish within 3
seconds.
7. The next step is startup and now all LEDs are lit and stay lit during the step.
This normally takes 1-3 seconds where aer the LEDs are all o except L4
which is lit (default).
If everything is ne and no errors occurs the all LEDs should stay o. If there
are any errors or alarm events the LEDs indicates this according to “3.1.1 Front
LEDs”.
3.2 Acoustic indications
NOVO has the ability to play pre-recorded sounds, i.e. voice
messages for improved interaction with the user.
3.2.1 Aer activating an alarm
When the NOVO is calling, by default it plays a melody as a pre-call melody.
This is congurable.
3.2.2 Disconnection signal
Call disconnection is indicated by a tri-sound (di-du-da) in the loudspeaker.
This signal is congurable.
3.2.3 Warning functions in Idle mode
If an AC, accumulator or line failure occurs an acoustical warning sound fol-
lowed by a speech message is played in the speaker.
The indication is a short beep every 2 seconds for the rst 60 seconds and
then a short beep every 30 seconds. The acoustical indication can be muted
by pressing the Reset button (B2), but the visual indication continues.
If a new failure occurs, the acoustical indication is reset to start with a short
beep every 2 seconds etc. regardless if the rst failure is attended or not.