Neat NEO IP/GSM Release Note

NEO IP/GSM
Technical Handbook
NE41 09002-02 v2.0

Document number: NE41 09002-02 v2.0
NEO IP/GSM Technical Handbook
© Copyright 2011 Neat Electronics AB
Document number: NE41 09002-02 v2.0
Revision date: 2011-12-19
NEAT Electronics AB
Varuvägen 2
SE-246 42 Löddeköpinge
Sweden
Phone: [phone]
Fax: [phone]
www.neatelectronics.com
[e-mail]
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Document number: NE41 09002-02 v2.0
NEO IP/GSM Technical Handbook
Contents
1 Introducon 7
1.1 Intended use 7
1.2 About this manual 7
1.3 The main unit – NEO IP/GSM 7
1.3.1 Overview 7
1.3.2 Connectors 8
1.3.3 Power switch 8
1.3.4 Cable channels 8
1.3.5 Key holes 8
1.3.6 Baerylid/SIMcardslot 9
1.3.7 AC adaptor 9
1.3.8 Ethernet cable 9
1.4 Portable trigger – ATOM 10
1.4.1 Overview 10
1.4.2 Use ATOM with the necklace 10
2 Operangtheunit 11
2.1 Thebuonsandindicators 11
2.1.1 Alarmbuon 11
2.1.2 Resetbuon 11
2.1.3 Extrabuon 11
2.1.4 The front LEDs 11
2.2 Handlingthebuons 12
2.2.1 Sending an alarm 12
2.2.2 Resenganalarm 12
2.2.3 Volume control 13
2.2.4 Connecngradioequipment 13
2.2.5 PresenceandReadyindicaon 14
2.2.6 Sending a manual test alarm 14
2.2.7 Radio coverage test 15
2.2.8 TesngthequalityoftheGSMnetwork 15
2.3 Understanding the indicators 16
2.3.1 Alarmbuon 16
2.3.2 LEDs on the front 16
2.4 Acouscindicaons 17
2.4.1 Aeracvanganalarm 17
2.4.2 Warningfunconsinnormalmode 17
3 The alarm call 18
3.1 Call structure 18
3.2 Alarm events 18
3.3 Alarm types 18
3.3.1 Radioequipmentalarms 18
3.3.2 Internallyacvatedalarms 18
3.3.3 Undenedalarmtypes 19
3.4 Alarm type groups 19
3.5 Sequences 20
3.5.1 General 20
3.5.2 Acknowledgement of the alarm call 20
3.5.3 Betweencallaempts 20
3.5.4 Maxnumberofcallaempts 21
3.6 Before calling 22
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3.6.1 Pre-call signal 22
3.7 Calling 22
3.8 Protocols 22
3.9 Conversaon 23
3.10 Queueing procedure 23
3.11 Log call 23
4 Incomingcalls 24
4.1 Ringing signal 24
4.2 Answer by portable trigger 24
4.3 Auto answer 24
5 Funcons 24
5.1 Test alarm 24
5.2 Reminder alarm 25
5.3 Passive alarm 26
5.4 Assistance alarm 26
5.5 Block for new alarms 27
5.6 PresenceandReadyindicaon 27
5.7 Aconregistraon 27
5.8 Replace last digit in code 28
5.9 UserdenedalarmtypeID 28
5.10 Testalarmfromradiotransmier 28
6 Technical alarms 29
6.1 Accumulator alarm 29
6.2 Baeryalarm 29
6.3 Radio interference 29
6.4 Mains failure 30
6.5 Mains return 30
7 Programming/Setup 31
7.1 Installaonoftheprogram 31
7.2 Using the NPU 31
8 NEOIPProgrammersoware 32
8.1 Basic programming 32
8.2 Detailed programming 32
8.3 File menu 33
8.4 Communicaonmenu 33
8.4.1 Read from NEO IP/GSM 33
8.4.2 Write to NEO IP/GSM 33
8.4.3 Network read from NEO IP/GSM 34
8.5 Tools menu 35
8.5.1 Basic programming 35
8.5.2 Createtexile 35
8.5.3 Congurealarmtypes 36
8.5.4 Change passwords 36
8.6 Help menu 36
8.7 Alarm sources tab 37
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8.7.1 Radio alarms 37
8.7.2 Internal 38
8.7.3 Buons 39
8.7.4 Addional 39
8.8 Sequencestab 39
8.8.1 Sequencesforalarmtypes 41
8.8.2 Sequencedenions 41
8.8.3 Cycles 41
8.9 Call numbers tab 41
8.9.1 Callinformaon 42
8.9.2 Telephone number 42
8.9.3 Call type 42
8.9.4 Alarm code 42
8.9.5 Protocol 42
8.9.6 Callaempts 42
8.10 Timersandindicaonstab 42
8.10.1 Alarmacvaonandmers 43
8.10.2 Indicaons 44
8.10.3 Dateandme 45
8.11 Call parameters tab 45
8.11.1 Outgoing call 45
8.11.2 Incoming call 46
8.11.3 GSM 46
8.12 Info/funconstab 47
8.12.1 Otherfuncons 47
8.12.2 Productinformaon 48
8.13 Advanced tab 48
8.13.1 The parameters list 48
8.13.2 Misc 49
8.14 Conguraontab 49
8.14.1 Conguraon 49
8.14.2 Security 49
8.14.3 Radio setup 50
8.15 IP tab 50
8.15.1 Ethernet 50
8.15.2 SIP 51
8.15.3 NEAT Web Service 51
9 Care and maintenance 52
9.1 Care 52
9.2 Maintenance 52
9.3 Safety 52
9.4 Recycling 53
Appendix A Technical data 54
Appendix B Advanced tab table 55
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NEO IP/GSM Technical Handbook
Document number: NE41 09002-02 v2.0
1 Introducon
1.1 Intended use
The Home Care Phone NEO IP/GSM is a unit designed for the purpose of provid-
ing security and a sense of comfort and safety for the user. The unit is primarily
designed for people living in their own apartments or homes.
NEO IP
The main unit communicates over Internet (IP) and the trigger communicates
over radio,869MHz(Oponally868MHz).
OponallythemainunitcanbeequippedwithaGSMmoduletoactasacom-
municaonsbackupandthencommunicatesovertheGSM(cellular)network.
NEO GSM
The main unit communicates over the GSM (cellular) network and the trigger
communicates over radio,869MHz(Oponally868MHz).
1.2 About this manual
This document is a combined advanced user and technical manual. In all sec-
onswherecongurablefunconsaredescribed,thereisaninstruconofhow
to make the programming. The programming is done either locally with a Neat
Programming Unit (NPU) connected to a computer or over the network/Internet.
Values in lists, tables and pictures are default values, unless stated otherwise.
1.3 The main unit – NEO IP/GSM
1.3.1 Overview
Home care phone NEO IP/GSM has the appearance as in the picture below. The
unit has been designed to make it as simple as possible to handle with maximum
safety.Thesizeoftheplasccoveris190mmx180mmx32mm.
Picture 1. Home care phone NEO IP top view Picture 2. HomecarephoneNEOIPboomview
Loudspeaker
Microphone
Power switch
Cable channels
Connectors
Buons
LEDs
Key holes
Emblem
Baerylid SIM card slot
(oponal)
Introducon
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NEO IP/GSM Technical Handbook
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Theemblemdiersonthethetwomodels
• Blue emblem - NEO IP or NEO IP with GSM backup.
• Black emblem - NEO GSM.
1.3.2 Connectors
Thereare4connectorslocatedintwowellsattheboomside.Allconnectors
are of modular (western) type.
Connector Type Marking Funcon
Power RJ22 AC AC adaptor or NPU
Line RJ11 LINE Firmware upgrade
Internet RJ45 IP Ethernet
External input RJ45 AUX External inputs
Table 1. Connectors on the NEO IP/GSM
1.3.3 Powerswitch
BypungtheswitchintheboomoftheunitinposionI, the unit is turned
ON.Whenturnedon,theunitstartsup,iniatesandgoesintonormalmode,i.e.
it is ready to receive and transmit alarms. The startup lasts about 10 seconds and
isnishedwhentheredAlarmbuonislitsteadily.
Pleasenotethatitisn’tenoughtotaketheACplugout,toshutotheunit.The
unitwillthenusethebackupbaeryaspowersource.Toturnosettheswitch
to 0.
1.3.4 Cable channels
Attheboomsidetherearevesmallcablechannelstoxthecables.Usethese
foraniceanddyinstallaon.
1.3.5 Key holes
Therearethreekeyholesforwallmounngoftheunit.Therearethreepossibili-
estomounttheunit.
• Usethetwoholesatthesidesandhangtheunitwiththebuonsdown
• Usethetwoholesatthesidesandhangtheunitwiththebuonsup
• Let the unit hang in the middle hole and use the others for steering. The but-
tons have to be upwards.
The holes are designed to be used together with screws heads with a diameter of
7-8mm.Thescrewheadshallbeapproximately4mmoutofthewallforbestt.
Introducon
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NEO IP/GSM Technical Handbook
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1.3.6 Baerylid/SIMcardslot
Thebaerylidisopenedbyremovingthescrew.Underthelidthereisabaery
compartmentforthebackupbaery.Ifthebaeryhastobereplaced,please
notethatthebaeryhavetobeofcorrecttypeandmustbedeliveredfromNEAT
Electronics. The replacement should only be done by trained personnel.
OntheNEOGSMortheNEOIPwithGSM,thebaerycompartementalso
houses the SIM card slot. To insert the SIM card:
1. OpenthebaerylidwithasmallPhilipsHeadscrewdriver.
2. Removethebaery.
3. Insert the SIM card according to the picture on the label.
4. Replacethebaery.
5. Replacethebaerylid.
Carefully ghten the screw, do not use force or the threads will break!
1.3.7 AC adaptor
The AC adaptor shall be installed in an ordinary AC mains outlet, European type.
The voltage in the outlet shall between 100 VAC and 240 VAC. Use only the adap-
torspeciedbyNEATElectronics.
Connecttheadaptortotheoutletmarked“AC”intheboomwelloftheNEOIP/
GSM,seesecon1.3.1above.
1.3.8 Ethernet cable
The accompanying Ethernet cable has a length of 3 m. but any CAT 5 Ethernet
cable is usable. Connect the Ethernet cable to the outlet marked “IP” in the right
boomwelloftheNEOIP/GSM.Theotherendofthecableisnormallycon-
nected to an network via a hub/switch or directly to the Ethernet connector in
the wall.
Introducon
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NEO IP/GSM Technical Handbook
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1.4 Portabletrigger–ATOM
1.4.1 Overview
The portable trigger ATOM has the appearance as in the picture below. The unit
hasbeenshapedforbesttandmaximumsafety.
UseATOMwiththebracelet
TheATOMisdeliveredwithanelascbracelet.Tousethebracelet,simplyinsert
itintotheholdersontheboomoftheATOM.Pleasenotetoplacethelockin
the correct way. If holding the ATOM upside down, the lock seam close to the
lockshallbepoinnginyourdirecon/bevisible.
1.4.2 UseATOMwiththenecklace
TheATOMisdeliveredwithanecklaceandaplascnecklacelock.Tousethe
necklace, please insert a loop of the necklace into one of the holders on the
boomoftheATOM.Tolockthenecklaceintoplace,justinsertthesmallplasc
necklace lock into the holder.
Picture 3. Portable trigger ATOM top view Picture 4. PortabletriggerATOMboomview
Buon
LED
Bracelet holder
Picture 5. ATOM accessories
Introducon
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