Neat NEO IP/GSM Release Note

NEO IP/GSM
Technical Handbook
NE41 09002-02 v2.0

Document number: NE41 09002-02 v2.0
NEO IP/GSM Technical Handbook
© Copyright 2011 Neat Electronics AB
Document number: NE41 09002-02 v2.0
Revision date: 2011-12-19
NEAT Electronics AB
Varuvägen 2
SE-246 42 Löddeköpinge
Sweden
Phone: [phone]
Fax: [phone]
www.neatelectronics.com
[e-mail]
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Document number: NE41 09002-02 v2.0
NEO IP/GSM Technical Handbook
Contents
1 Introducon 7
1.1 Intended use 7
1.2 About this manual 7
1.3 The main unit – NEO IP/GSM 7
1.3.1 Overview 7
1.3.2 Connectors 8
1.3.3 Power switch 8
1.3.4 Cable channels 8
1.3.5 Key holes 8
1.3.6 Baerylid/SIMcardslot 9
1.3.7 AC adaptor 9
1.3.8 Ethernet cable 9
1.4 Portable trigger – ATOM 10
1.4.1 Overview 10
1.4.2 Use ATOM with the necklace 10
2 Operangtheunit 11
2.1 Thebuonsandindicators 11
2.1.1 Alarmbuon 11
2.1.2 Resetbuon 11
2.1.3 Extrabuon 11
2.1.4 The front LEDs 11
2.2 Handlingthebuons 12
2.2.1 Sending an alarm 12
2.2.2 Resenganalarm 12
2.2.3 Volume control 13
2.2.4 Connecngradioequipment 13
2.2.5 PresenceandReadyindicaon 14
2.2.6 Sending a manual test alarm 14
2.2.7 Radio coverage test 15
2.2.8 TesngthequalityoftheGSMnetwork 15
2.3 Understanding the indicators 16
2.3.1 Alarmbuon 16
2.3.2 LEDs on the front 16
2.4 Acouscindicaons 17
2.4.1 Aeracvanganalarm 17
2.4.2 Warningfunconsinnormalmode 17
3 The alarm call 18
3.1 Call structure 18
3.2 Alarm events 18
3.3 Alarm types 18
3.3.1 Radioequipmentalarms 18
3.3.2 Internallyacvatedalarms 18
3.3.3 Undenedalarmtypes 19
3.4 Alarm type groups 19
3.5 Sequences 20
3.5.1 General 20
3.5.2 Acknowledgement of the alarm call 20
3.5.3 Betweencallaempts 20
3.5.4 Maxnumberofcallaempts 21
3.6 Before calling 22
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3.6.1 Pre-call signal 22
3.7 Calling 22
3.8 Protocols 22
3.9 Conversaon 23
3.10 Queueing procedure 23
3.11 Log call 23
4 Incomingcalls 24
4.1 Ringing signal 24
4.2 Answer by portable trigger 24
4.3 Auto answer 24
5 Funcons 24
5.1 Test alarm 24
5.2 Reminder alarm 25
5.3 Passive alarm 26
5.4 Assistance alarm 26
5.5 Block for new alarms 27
5.6 PresenceandReadyindicaon 27
5.7 Aconregistraon 27
5.8 Replace last digit in code 28
5.9 UserdenedalarmtypeID 28
5.10 Testalarmfromradiotransmier 28
6 Technical alarms 29
6.1 Accumulator alarm 29
6.2 Baeryalarm 29
6.3 Radio interference 29
6.4 Mains failure 30
6.5 Mains return 30
7 Programming/Setup 31
7.1 Installaonoftheprogram 31
7.2 Using the NPU 31
8 NEOIPProgrammersoware 32
8.1 Basic programming 32
8.2 Detailed programming 32
8.3 File menu 33
8.4 Communicaonmenu 33
8.4.1 Read from NEO IP/GSM 33
8.4.2 Write to NEO IP/GSM 33
8.4.3 Network read from NEO IP/GSM 34
8.5 Tools menu 35
8.5.1 Basic programming 35
8.5.2 Createtexile 35
8.5.3 Congurealarmtypes 36
8.5.4 Change passwords 36
8.6 Help menu 36
8.7 Alarm sources tab 37
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8.7.1 Radio alarms 37
8.7.2 Internal 38
8.7.3 Buons 39
8.7.4 Addional 39
8.8 Sequencestab 39
8.8.1 Sequencesforalarmtypes 41
8.8.2 Sequencedenions 41
8.8.3 Cycles 41
8.9 Call numbers tab 41
8.9.1 Callinformaon 42
8.9.2 Telephone number 42
8.9.3 Call type 42
8.9.4 Alarm code 42
8.9.5 Protocol 42
8.9.6 Callaempts 42
8.10 Timersandindicaonstab 42
8.10.1 Alarmacvaonandmers 43
8.10.2 Indicaons 44
8.10.3 Dateandme 45
8.11 Call parameters tab 45
8.11.1 Outgoing call 45
8.11.2 Incoming call 46
8.11.3 GSM 46
8.12 Info/funconstab 47
8.12.1 Otherfuncons 47
8.12.2 Productinformaon 48
8.13 Advanced tab 48
8.13.1 The parameters list 48
8.13.2 Misc 49
8.14 Conguraontab 49
8.14.1 Conguraon 49
8.14.2 Security 49
8.14.3 Radio setup 50
8.15 IP tab 50
8.15.1 Ethernet 50
8.15.2 SIP 51
8.15.3 NEAT Web Service 51
9 Care and maintenance 52
9.1 Care 52
9.2 Maintenance 52
9.3 Safety 52
9.4 Recycling 53
Appendix A Technical data 54
Appendix B Advanced tab table 55
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NEO IP/GSM Technical Handbook
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1 Introducon
1.1 Intended use
The Home Care Phone NEO IP/GSM is a unit designed for the purpose of provid-
ing security and a sense of comfort and safety for the user. The unit is primarily
designed for people living in their own apartments or homes.
NEO IP
The main unit communicates over Internet (IP) and the trigger communicates
over radio,869MHz(Oponally868MHz).
OponallythemainunitcanbeequippedwithaGSMmoduletoactasacom-
municaonsbackupandthencommunicatesovertheGSM(cellular)network.
NEO GSM
The main unit communicates over the GSM (cellular) network and the trigger
communicates over radio,869MHz(Oponally868MHz).
1.2 About this manual
This document is a combined advanced user and technical manual. In all sec-
onswherecongurablefunconsaredescribed,thereisaninstruconofhow
to make the programming. The programming is done either locally with a Neat
Programming Unit (NPU) connected to a computer or over the network/Internet.
Values in lists, tables and pictures are default values, unless stated otherwise.
1.3 The main unit – NEO IP/GSM
1.3.1 Overview
Home care phone NEO IP/GSM has the appearance as in the picture below. The
unit has been designed to make it as simple as possible to handle with maximum
safety.Thesizeoftheplasccoveris190mmx180mmx32mm.
Picture 1. Home care phone NEO IP top view Picture 2. HomecarephoneNEOIPboomview
Loudspeaker
Microphone
Power switch
Cable channels
Connectors
Buons
LEDs
Key holes
Emblem
Baerylid SIM card slot
(oponal)
Introducon
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Theemblemdiersonthethetwomodels
• Blue emblem - NEO IP or NEO IP with GSM backup.
• Black emblem - NEO GSM.
1.3.2 Connectors
Thereare4connectorslocatedintwowellsattheboomside.Allconnectors
are of modular (western) type.
Connector Type Marking Funcon
Power RJ22 AC AC adaptor or NPU
Line RJ11 LINE Firmware upgrade
Internet RJ45 IP Ethernet
External input RJ45 AUX External inputs
Table 1. Connectors on the NEO IP/GSM
1.3.3 Powerswitch
BypungtheswitchintheboomoftheunitinposionI, the unit is turned
ON.Whenturnedon,theunitstartsup,iniatesandgoesintonormalmode,i.e.
it is ready to receive and transmit alarms. The startup lasts about 10 seconds and
isnishedwhentheredAlarmbuonislitsteadily.
Pleasenotethatitisn’tenoughtotaketheACplugout,toshutotheunit.The
unitwillthenusethebackupbaeryaspowersource.Toturnosettheswitch
to 0.
1.3.4 Cable channels
Attheboomsidetherearevesmallcablechannelstoxthecables.Usethese
foraniceanddyinstallaon.
1.3.5 Key holes
Therearethreekeyholesforwallmounngoftheunit.Therearethreepossibili-
estomounttheunit.
• Usethetwoholesatthesidesandhangtheunitwiththebuonsdown
• Usethetwoholesatthesidesandhangtheunitwiththebuonsup
• Let the unit hang in the middle hole and use the others for steering. The but-
tons have to be upwards.
The holes are designed to be used together with screws heads with a diameter of
7-8mm.Thescrewheadshallbeapproximately4mmoutofthewallforbestt.
Introducon
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NEO IP/GSM Technical Handbook
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1.3.6 Baerylid/SIMcardslot
Thebaerylidisopenedbyremovingthescrew.Underthelidthereisabaery
compartmentforthebackupbaery.Ifthebaeryhastobereplaced,please
notethatthebaeryhavetobeofcorrecttypeandmustbedeliveredfromNEAT
Electronics. The replacement should only be done by trained personnel.
OntheNEOGSMortheNEOIPwithGSM,thebaerycompartementalso
houses the SIM card slot. To insert the SIM card:
1. OpenthebaerylidwithasmallPhilipsHeadscrewdriver.
2. Removethebaery.
3. Insert the SIM card according to the picture on the label.
4. Replacethebaery.
5. Replacethebaerylid.
Carefully ghten the screw, do not use force or the threads will break!
1.3.7 AC adaptor
The AC adaptor shall be installed in an ordinary AC mains outlet, European type.
The voltage in the outlet shall between 100 VAC and 240 VAC. Use only the adap-
torspeciedbyNEATElectronics.
Connecttheadaptortotheoutletmarked“AC”intheboomwelloftheNEOIP/
GSM,seesecon1.3.1above.
1.3.8 Ethernet cable
The accompanying Ethernet cable has a length of 3 m. but any CAT 5 Ethernet
cable is usable. Connect the Ethernet cable to the outlet marked “IP” in the right
boomwelloftheNEOIP/GSM.Theotherendofthecableisnormallycon-
nected to an network via a hub/switch or directly to the Ethernet connector in
the wall.
Introducon
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NEO IP/GSM Technical Handbook
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1.4 Portabletrigger–ATOM
1.4.1 Overview
The portable trigger ATOM has the appearance as in the picture below. The unit
hasbeenshapedforbesttandmaximumsafety.
UseATOMwiththebracelet
TheATOMisdeliveredwithanelascbracelet.Tousethebracelet,simplyinsert
itintotheholdersontheboomoftheATOM.Pleasenotetoplacethelockin
the correct way. If holding the ATOM upside down, the lock seam close to the
lockshallbepoinnginyourdirecon/bevisible.
1.4.2 UseATOMwiththenecklace
TheATOMisdeliveredwithanecklaceandaplascnecklacelock.Tousethe
necklace, please insert a loop of the necklace into one of the holders on the
boomoftheATOM.Tolockthenecklaceintoplace,justinsertthesmallplasc
necklace lock into the holder.
Picture 3. Portable trigger ATOM top view Picture 4. PortabletriggerATOMboomview
Buon
LED
Bracelet holder
Picture 5. ATOM accessories
Introducon
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NEO IP/GSM Technical Handbook
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2 Operangtheunit
This chapter is intended for using the NEO IP/GSM without the NPU, i.e. the
funconsdescribedarehowtousetheNEOIP/GSMwiththebuonsetc.All
funconsarealsoprogrammablewiththeNPUandProgrammersowareandis
indicatedwithacomputericontotheleoftheparagraph.
2.1 Thebuonsandindicators
2.1.1 Alarmbuon
The red Alarm button is illuminated (the alarm LED) and is used for
• Send a user alarm
2.1.2 Resetbuon
The green Reset buttoncanperformdierentfuncons:
• Resetaniniatedalarmcall,see2.2.2Resenganalarm.
• IniateapolltotheNEATWebService,see8.4.3NetworkreadfromNEOIP/
GSM.
• PerformaGSMNetworkqualitytest,see2.2.8TesngthequalityoftheGSM
network.
• IniateaRadioCoverageTest,see2.2.7Radiocoveragetest.
2.1.3 Extrabuon
The white Extra buttoncanperformmanydierentfuncons:
• Adjustthevolumeofloudspeaker,see2.2.3Volumecontrol.
• Programradiotransmiers,see2.2.4Connecngradioequipment.
• PresenceandReadyindicaon,see5.6PresenceandReadyindicaon.
• Sendingaspecialalarmwithoponalalarmtype,e.g.aservicecallortoa
relave.
2.1.4 The front LEDs
The LEDs in the front of the unit indicates visually if there is a problem in the
operaonoftheunit.
• Network/GSM (green)
• AC (yellow)
• Baery(red)
Forfurtherexplanaon,see2.3.2LEDsonthefrontonpage16.
Operangtheunit
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2.2 Handlingthebuons
2.2.1 Sendinganalarm
AuseralarmcanbeacvatedbypressingtheredAlarm button on the main unit
orbypressingtheredbuonontheportabletriggerATOM.Forfurtherinforma-
onaboutthebehaviouraeracvanganalarm,see8.10Timersandindica-
onstabonpage42.
Acvang and deacvang the red Alarm buon, see Front buon on page 39.
2.2.2 Resenganalarm
BeforemakingacallNEOIP/GSMiswainganumberofsecondstoenablethe
user to cancel or reset the alarm. If the green Reset button is pressed during this
period, the alarm will be interrupted. A number of tones will indicate that this
happens,theNEOIP/GSMreturnstonormaloperaon,meaningitwillbeready
to send a new alarm.
Picture 6. BuonsandindicatorsonhomecarephoneNEOIP
Extrabuon
Alarmbuon
BaeryLEDNetwork/GSM LED AC LED
Alarm LED Resetbuon
Operangtheunit
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2.2.3 Volume control
Boththevolumeleveloftheconversaon(speakerlevel)andofthebeepscan
beadjusted.
Conversaonleveladjustment
Toadjustthevolumeleveloftheconversaon,pressandholdthewhiteExtra
button.Immediatyelywhenpressingthegreybuon,itwillbeepshortly.Keep
pressingandtheunitwillbeepaccordingtothetablebelowaerfourseconds.
Beepleveladjustment
Toadjustthelevelofthebeepsinthespeaker,rstpressandholdthewhiteEx-
tra button,thenaertherstinialbeep,alsosimoultaneouslypressthegreen
Reset button.
Thevolumeisadjustedinthefollowingway:
• Theunitwillbeepone,twoorthreemes,atdierentvolume.
• Between every step there is a pause of 2 seconds.
• Whentheuserreleasesthebuon,theunitwillkeepthecurrentlevel,storeit
intothememory,conrmwithasignalandreturntonormaloperaon.
Step1 1 beep Level 1 (lowest)
Step 2 2 beeps Level 2
Step 3 3 beeps Level 3 (highest)
Table 2. Volume control stepping
Adjusng volume control in speaker, see Signal volume on page 44.
2.2.4 Connecngradioequipment
Addingaaddionalradiotransmiertothehomecarephone
TherecanbeeightradiotransmiersconnectedtotheNEOIP/GSMatthesame
me.EverytransmierisprogrammedintoNEOIP/GSMataposion1-8.The
home care phone NEO IP/GSM is delivered together with a portable trigger
ATOM.ThisradiotransmierisnormallyalreadyconnectedtoNEOIP/GSMat
posion1.IfanewATOMoranotherradioequipmentistobeconnectedtoNEO
IP/GSM,pleasefollowtheinstruconsbelow.
Press and hold the white Extra buttonatthesamemeastheunitisswitched
on:
• Whentheunitisswitchedonandthestart-upashinghasstopped(which
may take 10 seconds or more) there is a beep in the speaker. This indicates
thattherstradioposionisacve.
• If keeping the white Extra buttonpresseddown,aerafewsecondsthere
willsoundtwobeeps,whichmeansthatthesecondposionisacve.Aer
anothertwoseconds,threebeepswillsound,meaningthethirdposionis
acveandsoforth.
• Releasethebuonwhenthereisthesamenumberofbeepsastheposion
you want to program.
• Aerthebuonisreleased,acvatethetransmier.Therewillnowsoundan
acknowledgement as below and the unit will be ready for radio coverage test,
see 2.2.7 Radio coverage test on page 15.
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Acknowledgement Meaning
Short tone BaeryintransmierOK
Long tone Baeryintransmierweak
Error beep Thetransmierwasalreadyprogrammedinto
anotherposion
If the green Reset buttonispressedaerreleasingthewhiteExtra button,
insteadofacvangthetransmier,theprogrammingends.Theunitwillmakea
soundandreturntonormaloperaon.
Ifnotransmierorbuonispressedwithin20secondsfromthereleaseofthe
white Extra button,theunitwillmakeasoundandautomacallyreturntonor-
maloperaon.
ErasearadiotransmierfromNEOIP/GSM
If the white Extra buttonispressedagain,aerreleasingtheExtra button as
describedabove,insteadofacvangthetransmier,thecurrentlystoredradio
transmierwillbeerased.Theunitmakesasoundandreturnstonormalopera-
on.
Adding/deleng radio transmiers, see 8.7 Alarm sources tab on page 37.
2.2.5 PresenceandReadyindicaon
Itispossibletorecordwhenandforhowlongmethepersonnelarevisingthe
user. The personnel then have to make a Presenceindicaonwhentheyarrive
and a Readyindicaonwhentheyleavetheuser.NEOIP/GSMwillthencallthe
alarmreceiverandtransfertheinformaon.WhenNEOIP/GSMisinPresence
mode,allthreeLEDsonthefrontwillash.
A PresenceindicaoncanbedonebyusingtheExtra button, see 2.1.3 Extra
buonorbyusingthebuonpaerndescribedbelow.Byusingthepaernbe-
low,involuntaryindicaonswillbeeliminated.
BuonpaernforPresence and Readyindicaon:
• Press and hold the green Reset button
• Press the red Alarm button twice
• Release the green Reset button
To enable Presence and Ready indicaon, see Extra buon, alarm type on page 39.
2.2.6 Sendingamanualtestalarm
IfrstthegreenReset button and then the red Alarm button are pressed and
heldforfourseconds,theunitwillbeepshortlyandiniatetestalarmtransmis-
sion. The red Alarm button starts to blink and blinks as long as the test alarm is
notsent.Atestalarmissilentandautomacandwillnotinteractwiththeuser.
For details, see 5.1 Test alarm on page 24.
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2.2.7 Radiocoveragetest
If the green Reset button is pressed and held while the unit is switched on and
keptpressedunlthestart-upashinghasnished,theunitwillgodirectlyinto
Radio coverage test mode.
Aerconnecnganewradiotransmier,seeAddingaaddionalradiotrans-
miertothehomecarephoneonpage13theunitwillautomacallyenterRadio
coverage test mode.
The purpose of the radio coverage test is to check the range for the radio trans-
mier.Aertheradiocoveragetesthasbeenacvated,theusermaywalk
aroundandcheckiftheconneconisOK.Theacknowledgementsareanacous-
calindicaonfromtheloudspeakerandthattheLEDontheATOMturnsgreen.
Whentheuseracvatesthetransmier,thefollowingresponsesfromthehome
care phone are possible:
Response Meaning
One short beep Correctcode,baeryOK
One long beep Correctcode,baeryweak
Table 3. Radio coverage test responses
2.2.8 TesngthequalityoftheGSMnetwork
Since there is no screen to display the GSM network strength (as would be the
case on a normal GSM mobile phone), the NEO IP/GSM can perform a test to do
this.
1. Press the green Reset and the grey Extra button simoultaneously and keep
pressedunlfourbeepsareheard,thenrelease.
2. NEOGSMwillnowmeasuretheGSMsignalstrengthandaerapprox10-15
secondsitwillbeepanumberofbeepstostatethesignalquality,seethetable
below. NEO GSM will then beep approx every 5 seconds to state the signal
strengthunlthetestisterminated.
3. Walkaroundinthehometoensurebestreceponpossible.KeeptheNEO
GSMsllforapprox10secondsineachnewlocaontoensurethatthemeter-
ing is as accurate as possible.
4. Terminatethemeteringbypressingthegreenresetbuon.
Beep Signalstrength
1 beep Very weak
2 beeps Weak
3 beeps Fair
4 beeps Strong
5 beeps Very strong
Table 4. GSMnetworkqualitytestindicaons
Weak or very weak is not recommended.
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2.3 Understandingtheindicators
2.3.1 Alarmbuon
Thefollowingindicaonswillnormallybeineectonthebuons.Notethat
therearedierentindicaonsdependingoniftheunitispoweredfromtheAC
adaptororfromtheinternalbaery.
Normaloperaon AC mode Baerymode
Alarmbuon ON*OFF
Call in progress AC mode Baerymode
Alarmbuon 0.5 s ON 0.5 s OFF 0.5 s ON 0.5 s OFF*
Conversaon AC mode Baerymode
Alarmbuon 0.5 s ON 0.5 s OFF 0.5 s ON 0.5 s OFF*
Wait between calls AC mode Baerymode
Alarmbuon 1.0 s ON 1.0 s OFF 1.0 s ON 1.0 s OFF
Nomorecallaempts** AC mode Baerymode
Alarmbuon 2.0 s ON 2.0 s OFF OFF
*) May be changed to permanently OFF by programming.
**)NomorecallaemptsmeansthattheNEOIP/GSMhastriedtocallthealarm
receiver,butallcallaemptshasfailed.Ithasnotbeenpossibletotransferthe
alarm.
Change the indicaon in baery mode, see Indicaon during call in baery mode
on page 44.
Change the illuminaon of the alarm buon , see Alarm buon illuminaon on
page 44.
2.3.2 LEDs on the front
Standby mode is the “normal” mode of the NEO IP/GSM and is the state that
theunitisinwhennothinghappens,e.g.waingforinputfromuser.InStandby
modethefollowingvisualindicaonwillbeineectonthebuons.
The LEDs will act as below.
Normaloperaon AC mode Baerymode
Network (LAN/WAN OK alt.
GSM coverage is good)
OFF OFF
AC OFF N/A
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Baery OFF OFF
Failure AC mode Baerymode
Network (LAN/WAN alt. GSM
network failure)
ON 0.5 s ON 4.5 s OFF
Network (LAN OK, WAN failure/
GSM bad coverage)
1 s ON 1 s OFF 0.5 s ON 4.5 s OFF
AC N/A 0.5 s ON 4.5 s OFF
Baery ON 0.5 s ON 4.5 s OFF
Table 5. LEDindicaonpaerns
InaddiontotheabovethereisanindicaoninStandbymodeforpresenceof
personnel.AllthreeLEDswillthenash0.5severy4second.
If the unit is a NEO IP with GSM funconality, then the LEDs will indicate the sta-
tus for the IP network.
2.4 Acouscindicaons
2.4.1 Aeracvanganalarm
WhentheNEOIP/GSMiscalling,itispossibletousechoosedierentkindsof
acouscalindicaons:
Select pre-call signal melody, see Pre-call signal on page 44.
Set the pre-call signal duraon, see Pre-call signal duraon on page 44.
Select the sound level of indicaon tones, see Signal volume on page 44.
2.4.2 Warningfunconsinnormalmode
IfanAC,baeryornetwork/GSMfailureoccurs,anacouscalindicaonwilltake
place.Theindicaonconsistsofashortbeepevery2seconds.Aer1minutethe
beepswilloccurevery30seconds.Theacouscalindicaoncanbestoppedby
pressing the green Reset button.
Ifanewfailureoccurs,theacouscalindicaonwillstartagainregardlessifthe
rstfailureisaendedornot.
To set behaviour aer failure detecon, see Warning funcons on page 44.
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3 The alarm call
3.1 Call structure
The reason for the alarm i.e. the alarm source decides what alarm type that will
be used in the alarm call. The alarm type forms a part of a group which points
toacallsequence.Thesequenceconsistsofupto4calltypeswithtelephone
number,alarmcode,protocolandnumberofcallaempts.
3.2 Alarm events
Analarmcanbeiniatedbyoneofthefollowingreasons:
• Aradiosignalfromaradiotransmier,e.g.ATOM
• Apushonthealarmbuonorextrabuon
• Aninternallyacvatedalarm
Dependingonthealarmevent,thealarmcanberoutedtodierentalarmreceiv-
ersinsequence.Thetypeofalarmeventiscalledalarmtype,seenextsecon.
3.3 Alarm types
3.3.1 Radioequipmentalarms
Whenanalarmarrivesfromaradiotransmier,thealarmtypeisnormallydecid-
edfromwhatalarmtypethatisconnectedtotheradioposion.Ife.g.anATOM
isprogrammedintoradioposion1,thealarmtypeisdecidedfromthelistbox.
To determine the alarm type for a given radio transmier, see 8.7.1 Radio alarms
on page 37.
Alarmsfromalarmbuonorextrabuon
Whentheuserpressesthealarmbuon,thealarmtypewillalwaysbeUser
alarm from button.
Theextrabuoncanbeprogrammedtosenddesiredalarmtype.Pleasenote
that Presence alarm and Passive alarmwillacvatespecialfuncons,seesec-
on6.3and6.6.
To determine the alarm type when pressing the grey Extra button, see 8.7.3 But-
tons on page 39.
3.3.2 Internallyacvatedalarms
Thefollowingalarmsareacvatedinternally.
• Reminder alarm
• Passive alarm
• Automacreadyindicaon
• Test alarm
• Mains failure alarm
• MainsOKindicaon
• Accumulator alarm
• Radio interference alarm
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3.3.3 Undenedalarmtypes
Allalarmtypesarenotdenedineveryprotocol.Ifanalarmtypeisn’tdened
theunitwilltrywiththenextposioninthesequencetoseeifthisposion
holds another protocol. This will be done immediately. The same thing will
happen if a telephone number or alarm code is missing. In the Home phone
protocol,however,thereisnorequirementforanyalarmcode.
3.4 Alarmtypegroups
Whenanalarmtypeisdecided,NEOIP/GSMhavetodecidewhatsequenceto
use.Thiscanbeconguredfor10groups,seetablebelow.
Group Alarm types Sequence
1. User alarms User alarm from trigger
Useralarmfrombuon
Userwithbaeryfailure
Reminder alarm
1,2,3 or 4
2. External alarms Passive alarm
Door alarm
Bed alarm
Carpet alarm
1,2,3 or 4
3. Technical alarms Accumulator alarm
Mains failure alarm
MainsOKindicaon
Baeryalarm
Radio interference
Radio out of range
Radio within range
Inacvity
1,2,3 or 4
4. Smoke detector alarm Smoke detector alarm 1,2,3 or 4
5. Assault alarms Assault alarm 1,2,3 or 4
6. Presence alarms Presenceindicaon
Readyindicaon
Automacreadyindicaon
Aconindicaon
Log call
1,2,3 or 4
7. Test alarm Test alarm 1,2,3 or 4
8. Emergency alarm Emergency alarm 1,2,3 or 4
9. Assistance alarm Assistance alarm 1,2,3 or 4
10.Userdenedalarm Userdenedalarm 1,2,3 or 4
To set the sequence for an alarm type group, see 8.8.1 Sequences for alarm types
on page 41.
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3.5 Sequences
3.5.1 General
Everycallsequenceconsistsofuptofourdierenttelephonenumbersthatcan
becalledinasequence.Everytelephonenumberhasitsownalarmcode,
protocolandnumberofcallaempts.Allparameterstogetherarecalledacall
type.
To program the sequences, see 8.8 Sequences tab on page 39.
Todenethedierentcalltypes,youhavetoenterthefollowinginformaon:
• Telephone number or Internet address
• Alarm code
• Protocol
• Noofcallaempts
• Carrier
3.5.2 Acknowledgementofthealarmcall
Thehomecarephonerequiresthatthereceivingpersonnelinsomeway
acknowledge that they have received the alarm call. The acknowledgment is
usually a DTMF tone sent from the telephone.
TheNEOIP/GSMcanalsobeconguredtorequirethatthealarmcallisdiscon-
nected by the receiving personnel.
To change acknowledge requirements, see 8.11.1 Outgoing call on page 45.
3.5.3 Betweencallaempts
If no-one answers the call, NEO IP/GSM will try calling again. Between the call
aempts,thereisawaingperiodwhichcanbeset.
To set the me between call aempts, see “Time between calls” on page 45.
Duringthewaingperioditisforsometypesofalarmspossibletointerruptthe
call by pressing the grey Reset button. If a new alarm with higher priority arrives
thiswillalsointerruptthesequenceandstartanewalarmsession.
System alarm type Reset Priority
User alarm from trigger Yes High
Useralarmfrombuon Yes High
Reminder alarm Yes Low
Passive alarm Yes High
Door alarm Yes High
Bed alarm Yes High
The alarm call
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