NEC POWERMATE 5100 - SERVICE User manual

First Printing — August 1998
Copyright 1998
NEC Computer Systems Division
Packard Bell NEC, Inc.
1414 Massachusetts Avenue
Boxborough, MA 01719-2298
All Rights Reserved
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is the
valuable property of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter “NEC
CSD”) and/or its licensors. NEC CSD and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design, manufacturing,
reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to
others.
The NEC CSD product(s) discussed in this document are warranted in accordance with the terms of
the Warranty Statement accompanying each product. However, actual performance of each such
product is dependent upon factors such as system configuration, customer data, and operator
control. Since implementation by customers of each product may vary, the suitability of specific
product configurations and applications must be determined by the customer and is not warranted
by NEC CSD.
To allow for design and specification improvements, the information in this document is subject to
change at any time, without notice. Reproduction of this document or portions thereof without prior
written approval of NEC CSD is prohibited.
As an ENERGY star partner, NEC Computer Systems Division (NEC CSD) has determined that this product meets the
ENERGY star guidelines for energy efficiency.
FaxFlash is a service mark of NEC CSD, Packard Bell NEC, Inc.
NEC and PowerMate are registered trademarks of NEC Corporation, used under license.
ENERGY STAR is a U.S. registered trademark.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their
respective trademark owners.

Preface xiii
Preface
This manual contains technical information for servicing and repairing the NEC
PowerMate®5100 Series computers manufactured by NEC Computer Systems
Division, Packard Bell NEC, Inc. The manual contains hardware and interface
information for users who need an overview of system design. The manual
includes system setup information, disassembly procedures, and illustrated parts
lists. The manual is prepared for NEC CSD trained customer engineers, system
analysts, service center personnel, and dealers.
The manual is organized as follows.
Section 1 — System Overview, provides an overview of system features and
includes brief descriptions of system components.
Section 2 — System Configuration,includes information on system IRQs,
jumpers, and BIOS. The section also contains information on video modes and
power management features. Also included is information on system utilities,
including the BIOS update utility, LANDesk®Client Manager, and NEC Select
Install CD.
Section 3 — Disasssembly and Reassembly,provides computer disassembly
and reassembly procedures. Each procedure is supported by detailed
disassembly illustrations.
Section 4 — System Board,includes information on cable and board
connectors, jumper settings, and upgrade sockets. Also provided is information
on board components, pin assignments, and memory map.
Section 5 — Riser Board,provides cable connector information and pin
assignments for the riser board installed in the system.
Section 6 — Illustrated Parts Breakdown,includes an exploded view diagram
(illustrated parts breakdown) and parts lists for field-replaceable parts.
Section 7 — Preventive Maintenance,provides recommended maintenance
information for maintaining the system in top condition.
Section 8 — Troubleshooting,includes information for solving possible
computer problems and their solutions.
Section 9 — NEC CSD Information Services,lists telephone numbers for
obtaining service. The section also includes information on NEC CSD technical
support, website, bulletin board service, and FaxFlashSM service.
Section 10 — Specifications,provides specifications on the major components
in the system, including the system board, power supply, diskette drive, and
hard drives.
Appendix A — NEC PowerMate 5100 Series Release Notes,describes
recommended operating procedures not documented in other PowerMate 5100
Series documentation.

Abbreviations xv
Aampere
AC alternating current
ACK acknowledge
AGP accelerated graphics port
ASIC application-specific
integrated circuit
AT advanced technology
(IBM PC)
ATA AT attachment
ATAPI AT attachment packet
interface
ATM asynchronous transfer mode
BBS Bulletin Board Service
BCD binary-coded decimal
BCU BIOS Customized Utility
BIOS basic input/output system
bit binary digit
BUU BIOS Upgrade Utility
bpi bits per inch
bps bits per second
C capacitance
C centigrade
Cache high-speed buffer storage
CAM constantly addressable
memory
CAS column address strobe
CD-ROM compact disk-ROM
CH channel
clk clock
cm centimeter
CMOS complementary metal oxide
semiconductor
COM communication
CONT contrast
CPGA ceramic pin grid array
CPU central processing unit
DAC digital-to-analog converter
DACK DMA acknowledge
dB decibels
DC direct current
DCC direct cable connection
DCE data communications
equipment
DDC Display Data Channel
DIMM Dual In-Line Memory Module
DIP dual in-line package
DMA direct memory access
DMAC DMA controller
DMI Desktop Management
Interface
DOS disk operating system
DRAM dynamic RAM
DVD digital versatile disc
ECC error checking and correction
ECP extended capabilities port
EDO extended data output
EGA Enhanced Graphics Adapter
EISA enhanced ISA
email electronic mail
EMI electromagnetic interference
EPP enhanced parallel port
EPROM erasable and programmable
ROM
ESD electrostatic discharge
EVGA Enhanced Video Graphics
Array
F Fahrenheit
FAX facsimile transmission
FCC Federal Communications
Commission
FG frame ground
FM frequency modulation
FP fast page
FRU field-replaceable unit
ftp file transfer protocol
GB gigabyte
Abbreviations

xvi Abbreviations
GND ground
HEX hexadecimal
HGA Hercules Graphics Adapter
Hz hertz
IC integrated circuit
ID identification
IDE intelligent device electronics
IDTR interrupt descriptor table
register
in. inch
INTA interrupt acknowledge
I/O input/output
IPB illustrated parts breakdown
IPC integrated peripheral
controller
ips inches per second
IR infrared
IrDA Infrared Data Association
IRR Interrupt Request register
ISA Industry Standard
Architecture
ISP internet service provider
IRQ interrupt request
K kilo (1024)
k kilo (1000)
KB kilobyte
kg kilogram
kHz kilohertz
lb pound
LAN local area network
LED light-emitting diode
LDCM LANDesk Client Manager
LSB least-significant bit
LSI large-scale integration
M mega (million)
mA milliamps
max maximum
MB megabyte
MFM modified frequency
modulation
MHz megahertz
MIDI musical instrument digital
interface
mm millimeter
MMX multimedia extensions
modem modulator/demodulator
MOS metal-oxide semiconductor
MPEG Motion Picture Experts Group
ms millisecond
MSB most-significant bit
NC not connected
NIC networked information center
NMI Non-maskable Interrupt
ns nanosecond
NSRC National Service Response
Center
OCR optical character recognition
OS operating system
PAL programmable array logic
PC personal computer
PCB printed circuit board
PCI Peripheral Component
Interconnect
PDA personal digital assistant
PFP plastic flat package
PIO parallel input/output
pixel picture element
PLCC plastic leaded chip carrier
PLL phase lock loop
POST Power-On Self-Test
p-p peak-to-peak
PPI programmable peripheral
interface
PROM programmable ROM
PS/2 personal system/2
QFP quad flat pack
R read
RAM random-access memory
RAMDAC RAM digital-to-analog
converter
RAS row address strobe
RGB red green blue

Abbreviations xvii
RGBI red green blue intensity
rms root mean square
ROM read-only memory
rpm revolutions per minute
RTC real-time clock
R/W read/write
Sslave
SCSI Small Computer System
Interface
SDRAM synchronous dynamic random
access memory
S.E.C. single edge contact cartridge
SG signal ground
SGRAM synchronous graphics random
access memory
SIMM single inline memory module
S/N signal to noise ratio
SNMP simple network management
protocol
SPM standard page mode
SRAM static random access memory
SRS Sound Retrieval System
SSI small scale integration
SVGA Super Video Graphics Array
SW switch
T&D test and diagnostics
TSC Technical Support Center
TTL transistor/transistor logic
tpi tracks per inch
UART universal asynchronous
receiver/transmitter
UHF ultra high frequency
UL Underwriter’s Laboratories
UMA unified memory architecture
UPS uninterruptible power supply
URL uniform resource locator
USB universal serial bus
Vvolt
Vac volts, alternating current
VCR video cassette recorder
Vdc volts, direct current
VDT video display terminal
VESA video electronics standards
association
VFC VESA-compliant feature
connector
VGA Video Graphics Array
VHF very high frequency
VLSI very large scale integration
VRAM video RAM
Wwatt
WAN wide area network
WRAM Windows RAM
Wwrite
www world wide web

Contents iii
Contents
Preface.............................................................................................................................ix
Abbreviations...................................................................................................................xi
1 System Overview
Configurations............................................................................................................... 1-2
Features......................................................................................................................... 1-3
Front Features .......................................................................................................... 1-4
Back Features........................................................................................................... 1-5
Inside Features ......................................................................................................... 1-7
Security Features...................................................................................................... 1-8
Components .................................................................................................................. 1-9
System Board........................................................................................................... 1-9
Riser Board.............................................................................................................1-10
Diskette Drive.........................................................................................................1-10
Hard Drive ..............................................................................................................1-11
Power Supply..........................................................................................................1-11
Keyboard.................................................................................................................1-11
Mouse.....................................................................................................................1-11
PCI Graphics Board.................................................................................................1-12
CD-ROM Drive.......................................................................................................1-12
Speakers..................................................................................................................1-12
Fax/Modem Board...................................................................................................1-13
Local Area Network................................................................................................1-13
2 System Configuration
Interrupt Requests ......................................................................................................... 2-2
System Interrupts ..................................................................................................... 2-2
Parallel Port Interrupts.............................................................................................. 2-3
Serial Port Interrupts ................................................................................................ 2-4
Jumper Settings............................................................................................................. 2-4
System Board Jumper Settings.................................................................................. 2-5
Riser Board LAN Jumper Settings............................................................................ 2-5
Riser Board Fan Jumper Settings.............................................................................. 2-5
Hard Drive Jumper Settings...................................................................................... 2-6
Seagate Maui 2.1-GB IDE Hard Drive Jumper Settings................................... 2-6
Fujitsu Pico Bird 4.3-GB IDE Hard Drive Jumper Settings.............................. 2-7
Quantum Fireball 6.4-GB Hard Drive Jumper Settings.................................... 2-7
Quantum Fireball 8.4-GB IDE Hard Drive Jumper Settings............................. 2-8
NEC 32X CD-ROM Drive Jumper Settings.............................................................. 2-8
Lucky Goldstar 32X CD-ROM Drive Jumper Settings.............................................. 2-9
Lite-On 32X CD-ROM Drive Jumper Settings.......................................................... 2-9
56-Kbps Fax/Modem Board Jumper Settings...........................................................2-10
BIOS Setup..................................................................................................................2-10
When to Use BIOS Setup........................................................................................2-10
How to Start BIOS Setup.........................................................................................2-11
How to Use Setup....................................................................................................2-12
Main Menu..............................................................................................................2-13
Displayed Information .................................................................................... 2-13

iv Contents
Language........................................................................................................ 2-13
System Time/Date........................................................................................... 2-13
Advanced Menu ......................................................................................................2-13
Plug & Play O/S ............................................................................................. 2-13
Reset Configuration Data................................................................................ 2-14
Numlock......................................................................................................... 2-14
Peripheral Configuration................................................................................. 2-14
IDE Configuration .......................................................................................... 2-16
Floppy Options............................................................................................... 2-17
DMI Event Logging........................................................................................ 2-18
Video Configuration ....................................................................................... 2-19
Resource Configuration................................................................................... 2-19
Keyboard Configuration.................................................................................. 2-20
Security Menu.........................................................................................................2-20
Power Menu............................................................................................................2-21
Boot Menu ..............................................................................................................2-22
Exit Menu ...............................................................................................................2-24
Maintenance Menu..................................................................................................2-24
Video Modes................................................................................................................2-25
Utilities ........................................................................................................................2-25
BIOS Update Utility................................................................................................2-26
LANDesk Client Manager.......................................................................................2-27
PC Health Indicator......................................................................................... 2-27
Inventory........................................................................................................ 2-28
DMI................................................................................................................ 2-29
Monitoring Capabilities................................................................................... 2-29
Using the Chassis Intrusion Notification Feature............................................. 2-30
NEC Auto Backup...................................................................................................2-30
NEC Select Install CD.............................................................................................2-31
Choosing a Restore Program........................................................................... 2-32
Rebuilding the Hard Drive and Restoring the Operating System...................... 2-33
Auto Rebuild and Restore............................................................................... 2-33
Custom Rebuild and Restore........................................................................... 2-36
Restoring the Operating System...................................................................... 2-39
Installing Applications.................................................................................... 2-42
Using the Selective Application Restore Program on a Remote CD................. 2-43
NEC Help Center Online Documentation.................................................................2-45
Installing the NEC Help Center Online Documentation................................... 2-46
Uninstalling the NEC Help Center .................................................................. 2-46
NEC Driver CD.......................................................................................................2-46
Installing Drivers With the NEC Driver CD.................................................... 2-47
Installing Drivers From a Remote CD ............................................................. 2-47
Cheyenne Backup....................................................................................................2-49
NEC Security..........................................................................................................2-49
NEC SNMP Agent ..................................................................................................2-49
Installing the NEC SNMP Agent..................................................................... 2-50
Configuring the NEC SNMP Agent for Windows 95....................................... 2-50
Configuring the NEC SNMP Agent for Windows 98....................................... 2-52
Configuring the NEC SNMP Agent for Windows NT ..................................... 2-53
NEC WebTelligent..................................................................................................2-54
NEC WebTelligent Features............................................................................ 2-54
NEC WebTelligent Requirements ................................................................... 2-55
NEC WebTelligent Installation....................................................................... 2-56

Contents v
NEC Configuration Change Notification..................................................................2-59
3 Disassembly and Reassembly
System Unit Cover Removal.......................................................................................... 3-3
Removing the System Unit Cover............................................................................. 3-3
Replacing the System Unit Cover ............................................................................. 3-5
Expansion Board Removal ............................................................................................ 3-6
Front Panel Removal..................................................................................................... 3-6
Blank Panel and Metal Slot Cover Removal................................................................... 3-8
DIMM Module Removal............................................................................................... 3-9
Processor Subsystem Removal....................................................................................... 3-9
5 1/4-Inch Device Removal..........................................................................................3-10
3 1/2-Inch Hard Drive Removal....................................................................................3-11
3 1/2-Inch Diskette Drive Removal...............................................................................3-12
Power Supply Removal ................................................................................................3-13
System Board Removal and Replacement.....................................................................3-14
System Board Removal ...........................................................................................3-14
System Board Replacement.....................................................................................3-15
Riser Board Removal....................................................................................................3-18
CMOS Battery Removal...............................................................................................3-19
4 System Board
Connectors, Jumpers, and Sockets ................................................................................. 4-2
External Cable Connectors ....................................................................................... 4-2
Internal Connectors .................................................................................................. 4-3
System Board Jumpers ............................................................................................. 4-4
Changing Processor Speed.............................................................................. 4-5
Clearing a Password........................................................................................ 4-7
BIOS Recovery............................................................................................... 4-8
Upgrade Sockets....................................................................................................... 4-9
Processor Socket............................................................................................. 4-9
DIMM Sockets ............................................................................................... 4-9
Checking System Memory.............................................................................. 4-10
Components .................................................................................................................4-11
Processor and Secondary Cache...............................................................................4-13
System BIOS...........................................................................................................4-13
System Memory......................................................................................................4-14
Hardware Monitor...................................................................................................4-14
Plug and Play ..........................................................................................................4-15
NLX Design............................................................................................................4-15
ISA Bus...................................................................................................................4-15
PCI Local Bus.........................................................................................................4-15
PCI/IDE Ports .........................................................................................................4-16
Parallel Interface .....................................................................................................4-16
Serial Interface........................................................................................................4-17
USB Interface..........................................................................................................4-17
Graphics Capabilities...............................................................................................4-18
Graphics Controller.................................................................................................4-18
Motion Video Controller .........................................................................................4-18
Graphics Support.....................................................................................................4-18
Integrated Audio......................................................................................................4-19
Pin Assignments...........................................................................................................4-19

vi Contents
Parallel Interface Connector.....................................................................................4-20
Serial Interface Connectors......................................................................................4-20
Keyboard and Mouse Connectors............................................................................4-21
Universal Serial Bus Connectors..............................................................................4-21
VGA Interface Connector........................................................................................4-22
Microphone In Connector........................................................................................4-22
Line Out Connector.................................................................................................4-23
DIMM Sockets........................................................................................................4-23
Resources.....................................................................................................................4-25
Memory Map ..........................................................................................................4-25
I/O Addresses..........................................................................................................4-25
DMA Settings .........................................................................................................4-28
5 Riser Board
Subsystem Connectors................................................................................................... 5-3
CD Audio In Connector............................................................................................ 5-3
Modem In Connector................................................................................................ 5-3
Wake-On LAN Connector........................................................................................ 5-4
Chassis Intrusion Detection Connector ..................................................................... 5-4
Front Panel Connector.............................................................................................. 5-4
Fan Connector.......................................................................................................... 5-5
LAN Connector........................................................................................................ 5-6
NLX Connector P1 (PCI Segment)........................................................................... 5-6
NLX Connector P1 (ISA Segment)..........................................................................5-10
NLX Connector P1 (IDE, Diskette Drive, and Front Panel Segment) .......................5-13
NLX Connector JP3 (Supplemental Connector Segment).........................................5-18
IDE and Diskette Drive Cable Connectors....................................................................5-19
IDE Connectors.......................................................................................................5-19
Diskette Drive Connector ........................................................................................5-20
PCI and ISA Cable Connectors.....................................................................................5-21
Card Placement .......................................................................................................5-21
PCI Connectors .......................................................................................................5-21
ISA Bus Connector..................................................................................................5-23
Power Supply Cable Connectors...................................................................................5-24
Jumper Settings............................................................................................................5-25
LAN Jumper Settings ..............................................................................................5-25
Fan Jumper Settings ................................................................................................5-25
Changing Jumpers...................................................................................................5-26
6 Illustrated Parts Breakdown
Parts and Options .......................................................................................................... 6-2
Field Replaceable Unit (FRU) List................................................................................. 6-2
Illustrated Parts Breakdown (IPB).................................................................................. 6-4
7 Preventive Maintenance
System Cleaning............................................................................................................ 7-2
Keyboard Cleaning........................................................................................................ 7-2
Mouse Cleaning ............................................................................................................ 7-3

Contents vii
8 Troubleshooting
Checklist.......................................................................................................................8-2
System Problems...................................................................................................... 8-2
Diskette Drive Problems........................................................................................... 8-3
Monitor Problems..................................................................................................... 8-4
Keyboard/Mouse Problems....................................................................................... 8-4
CD-ROM Drive Problems ........................................................................................ 8-5
Speaker Problems..................................................................................................... 8-5
Diagnostics.................................................................................................................... 8-6
9 NEC CSD Information Services
Service Telephone Numbers.......................................................................................... 9-2
Technical Support ......................................................................................................... 9-3
NEC CSD Website................................................................................................... 9-3
Email/Fax Technical Support Service....................................................................... 9-3
Technical Support Services....................................................................................... 9-4
Product Information....................................................................................................... 9-4
NEC CSD FTP Site.................................................................................................. 9-4
NEC CSD Bulletin Board Service............................................................................. 9-5
FaxFlash Service........................................................................................................... 9-6
10 Specifications
System Board Specifications ........................................................................................10-3
Riser Board Specifications............................................................................................10-4
Keyboard Specifications...............................................................................................10-4
Mouse Specifications....................................................................................................10-5
Speaker Specifications..................................................................................................10-5
System Unit Specifications...........................................................................................10-6
Diskette Drive Specifications........................................................................................10-7
2.1-GB Seagate Hard Drive Specifications....................................................................10-8
4.3-GB Fujitsu Hard Drive Specifications.....................................................................10-9
6.4-GB Quantum Hard Drive Specifications ...............................................................10-10
8.4-GB Quantum Hard Drive Specifications ...............................................................10-11
NLX145-Watt Power Supply Specifications ...............................................................10-12
Fax/Modem Board Specifications...............................................................................10-13
ATI Xpert@Work 3D PCI Graphics Board Specifications ..........................................10-13
Lucky Goldstar 32X CD-ROM Drive Specifications...................................................10-14
NEC 32X CD-ROM Drive Specifications...................................................................10-15
Sound Board Specifications........................................................................................10-16
Environmental and Safety Specifications....................................................................10-17
Compliance................................................................................................................10-17
A Release Notes
General Notes................................................................................................................A-2
Installing Applications and Online Documentation ...................................................A-2
Choosing the Correct Installation Method ....................................................... A-2
Installing Applications in the Correct Order .................................................... A-2
Uninstalling the NEC SNMP Agent or LANDesk Client Manager............................A-4
Expansion Slot Locations and Functions...................................................................A-4
Correcting Video Corruption....................................................................................A-5