NEC NEC Express5800 Series User manual

NEC Express5800 Series
NEC ESMPRO Agent
User's Guide

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operating system and Microsoft® Windows Server® 2008 R2 Enterprise Edition operating system.
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Contents
Chapter 1 Introducing the NEC ESMPRO ..........................................................................1
Functions and Features....................................................................................................................1
Configuration...................................................................................................................................2
System Requirements ......................................................................................................................3
Installation.......................................................................................................................................4
Chapter 2 Installation of the NEC ESMPRO Agent............................................................5
Instructions......................................................................................................................................5
Installation of NEC ESMPRO Agent Software .............................................................................10
IPAddress Confirmation...........................................................................................................10
Chapter 3 Using the NEC ESMPRO Agent.......................................................................11
Accessing NEC ESMPRO Agent Settings.....................................................................................11
Accessing Storage Settings............................................................................................................19
Information Collection...................................................................................................................23
NEC ESMPRO Agent Services .....................................................................................................24
Logging.....................................................................................................................................24
Appendix A Note.................................................................................................................25
Appendix B Note on Windows Vista and Windows Server 2008...................................29

About This Guide
The NEC ESMPRO monitors the configuration, failures, and performance of systems across a
network. This user's guide is intended for the system administrator and describes NEC ESMPRO
capabilities, installation, features, and use.
This manual is comprised of the following chapters.
Chapter 1, Introducing NEC ESMPRO, describes NEC ESMPRO features, configuration
and system requirements.
Chapter 2, Installation of the NEC ESMPRO Agent, details the procedures for verifying
network settings and installing the NEC ESMPRO Agent software on remote servers
running Windows systems.
Chapter 3, Using the NEC ESMPRO Agent, describes how to access the NEC ESMPRO
Agent, specify monitoring thresholds for the system, and interpret NEC ESMPRO Agent
services on Windows systems.
Appendix A, Note
Appendix B, Note on Windows Vista and Windows Server 2008

Chapter 1
Introducing the NEC ESMPRO
The NEC ESMPRO lets a system administrator manage remote servers across a network. NEC
ESMPRO monitors server hardware and software configurations, failures, and performance. With
log data collected by NEC ESMPRO, a system administrator can track long-term and short-term
performance, monitor server usage, create graphs to record trends, and check server failure rates.
The administrator can use the information collected to create more efficient data routing procedures
and optimize server usage.
FUNCTIONS AND FEATURES
The NEC ESMPRO offers many functions and features for managing remote servers across a
network. These features help the system administrator perform daily system operation, system
extension, and transfer tasks. Some features of NEC ESMPRO Manager include:
Hardware and software server configuration
–Hardware resources mounted in servers, such as the CPU, memory, disks, disk arrays,
and LAN boards.
–Software resources, such as operating system information and drivers running on each
server.
Server failures
–On-screen real-time displays provide the system administrator with the failure type,
location, cause, and suggested corrective action.
–Failure data includes hardware failure information such as system board temperature,
memory failure, crashes, and software failure information.
Performance
–NEC ESMPRO monitors server performance and displays server usage on the screen
and displays information, such as the rate of CPU load, memory usage, disk usage,
and LAN traffic. Usage threshold values can help the system administrator monitor
and prevent server overloads.

2 Introducing the NEC ESMPRO
CONFIGURATION
The NEC ESMPRO consists of a NEC ESMPRO Manager program that runs on a management
computer and an NEC ESMPRO Agent program that runs on servers to be managed.
The NEC ESMPRO Manager collects hardware, software, and firmware information from
NEC ESMPRO Agents connected to the network. The NEC ESMPRO Manager displays
NEC ESMPRO Agent information, failures, and error logs on the screen.
The NEC ESMPRO Agent monitors server hardware, software, and firmware and
transmits the information over the network to the NEC ESMPRO Manager using SNMP.
The NEC ESMPRO Agent lets you view system settings and reset some NEC ESMPRO
thresholds locally.
Each managed server must have the NEC ESMPRO Agent installed and running. Using SNMP, the
NEC ESMPRO Agent sends data across the network to the NEC ESMPRO Manager, which collects
the server information.
In addition, when you install both IIS and the Web Component on the NEC ESMPRO Manager
computer, you can manage servers through the web browser.
The following figure shows a sample Manager/Agent Configuration.
Intranet / Internet
Manager + IIS + Web Component
Agent Agent Browser
Browser
Figure 1-1 Manager/Agent Configuration

Introducing the NEC ESMPRO 3
SYSTEM REQUIREMENTS
NEC ESMPRO requires the following hardware and software:
NEC ESMPROAgent Hardware
–NEC Express5800 series
–Memory : 30.0MB of free memory
–Hard Disk space : 50.0MB
NEC ESMPRO Agent Software (Windows)
–Operating System :
Windows Server 2008 R2 x64 Editions
–Communications Protocol : TCP/IP (comes standard with respective OS)
–SNMP installed with a community defined

4 Introducing the NEC ESMPRO
INSTALLATION
Install the NEC ESMPRO Agent software first. Doing so allows you to run the Autodiscover
function to collect NEC ESMPRO data as soon as the NEC ESMPRO Manager software is up and
running. If you add an NEC ESMPRO Agent after installing the NEC ESMPRO Manager software,
you can rerunAutodiscover or add the NEC ESMPRO Agent manually for proper monitoring.
For installation procedures, go to Chapter 2, Installation of the NEC ESMPRO Agent.

Chapter 2
Installation of the NEC ESMPRO Agent
Installing the NEC ESMPRO Agent software in Windows systems involves the following
procedures:
–Ensuring that the TCP/IP protocol and SNMP services are running.
–Configuring the SNMP Agent for NEC ESMPRO, including defining a community in
SNMP and specifying the Manager IP address.
–Installing System update.
–Installing the NEC ESMPRO Agent software on each server you want to monitor.
NOTE: Install the NEC ESMPRO Agent software on the servers
before installing the NEC ESMPRO Manager software. This makes
setup easier since it allows the NEC ESMPRO Manager to detect NEC
ESMPRO Agents that are installed and running.
INSTRUCTIONS
Follow these steps to install the NEC ESMPRO Agent software on each remote server you want to
monitor.
Verify that TCP/IP are running on the system as follows:
1. Press the "Start" button, highlight "Settings", and select "Control Panel".
2. Double click on the "Network Connections" icon.
3. Double click on the "Local Area Connection".
4. Click on the "Properties".
5. Look at the components checked in "This connection uses the following items:" Verify
that TCP/IP is installed.
Verify that SNMP are running on the system as follows:
1. Press the "Start" button, highlight "Settings", and select "Control Panel".
2. Double click on the "Administrative Tools" icon.
3. Double click on the "Services" icon.
4. Look at the service list.
Verify that SNMP Services is installed.

6 Installation of the NEC ESMPRO Agent
If TCP/IP and SNMP Service are installed, go to the next section, "Installation of the NEC
ESMPRO Agent Software".
If they are not installed, continue as follows.
Installation of TCP/IP Protocol
a) Press the "Start" button, highlight "Settings", and select "Control Panel".
b) Double click on the "Network Connections" icon.
c) Double click on the "Local Area Connection".
d) Click on the "Properties".
e) Click on the "Install".
f) From the "Select Network Component Type" dialog box chose "Protocol" and press
"Add…".
g) From the "Select Network Protocol" dialog box chose "Internet Protocol [TCP/IP]"
and press "OK".
h) Highlight "Internet Protocol [TCP/IP]" in the "This connection uses the following
items:" and click on "Properties". Set the following TCP/IP configuration parameters
in "General" tab:
–IP address
–Subnet mask
–Default gateway, if needed
NOTE: Do not check "Obtain an IP address automatically" on the IP
Address page since the NEC ESMPRO Manager already contains the
Agent's IP address.
Be careful that IP addresses and host names in the same network do not
overlap.
Installation of SNMP Service
a) Press the "Start" button, highlight "Settings", and select "Control Panel".
b) Double click on the "Add or Remove Programs" icon.
c) Click on the "Add/Remove Windows Components" button.
d) From the "Windows Components Wizard", chose the "Management and Monitoring
Tools" and click the "Details…" button.
e) Check the "Simple Network Management Protocol" check box, and click the "OK"
button.
f) Click "Next" button.

Installation of the NEC ESMPRO Agent 7
Installation of SNMP Service (on Windows Server 2008 R2 Server Core)
If you use Windows Server 2008 R2 Server Core, install the SNMP service as follows;
a) Run "Start /w ocsetup SNMP-SC" on the command prompt.
b) Run " netsh firewall add portopening protocol = UDP port = 161 name = snmp mode
= ENABLE scope = ALL" on the command prompt.
Configuration of SNMP Service
a) Press the "Start" button, highlight "Settings", and select "Control Panel".
b) Double click on the "Administrative Tools" icon.
c) Double click on the "Services" icon.
d) Highlight the "SNMP Service", select the "Properties" from the "Action" menu. Set
the following SNMP configuration parameters in "Traps" page:
–Community Name
–Trap Destinations
e) Set the following SNMP configuration parameters in "Security" page:
–Accepted community names
–Accept SNMP packets from any host
NOTE: When "Accept SNMP packets from these hosts" is checked on
the "Security" page, please add the loop back IP address (127.0.0.1) in
addition to the hosts to be added.
When setting "Rights" of the "Accepted community names", please
select "READ_WRITE" or "READ_CREATE"
The NEC ESMPRO Agent needs to communicate with SNMP service
through the loop back IP address locally.
Configuration of SNMP Service (on Windows Server 2008 R2 Server Core)
If you use Windows Server 2008 R2 Server Core, you should change the Configuration of SNMP
Service from other computer as follows;
a) Run the following commands from the command prompt on the Windows Server
2008 R2 Server Core system:
–"netsh firewall set service FILEANDPRINT enable SUBNET"
–"netsh firewall set service REMOTEADMIN enable SUBNET"
b) Run the following commands from the command prompt on the other computer:

8 Installation of the NEC ESMPRO Agent
–"Net use * \\<ServerName>\c$ /u:<UserName>"
c) Run the "Computer Management" from the "Administrative Tools".
d) Right click on top of the tree in left pain, and click "Connetct to another computer
…" from menu.
e) Input the system name of Windows Server 2008 R2 Server Core system into
"Another Computer" textbox and click [OK].
f) Configure the SNMP settings.

Installation of the NEC ESMPRO Agent 9
NOTE: Setup of Firewall
When the setting of the firewall is effective, port (161/UDP) that SNMP
uses is blocked.
In this case, because NEC ESMPRO Agent cannot be communicated
with NEC ESMPRO manager, the server cannot be monitored from
NEC ESMPRO manager.
Please open the port according to the following procedures.
1. Click Start, point to Settings, click Control Panel, and then double-
click Windows Firewall.
2. In the Windows Firewall dialog box, click Add Port on Exceptions
tab.
In the Add a Port dialog box, set the values as follows, and then
click OK.
Name : snmp
Port number : 161
Select : UDP
3. Close the Windows Firewall dialog box.
On Windows systems, the NEC ESMPRO Agent needs the necras.sys driver and NECHWID.exe.
To install the necras.sys and NECHWID.exe, run the System update of the "NEC difference
module".

10 Installation of the NEC ESMPRO Agent
INSTALLATION OF NEC ESMPRO AGENT SOFTWARE
To install the NEC ESMPRO Agent software, you need to know the hardware model and the
destination directory for NEC ESMPROAgent software.
1. Execute the SA2008R2EN.exe to extract the setup program on the temporally folder (such
as C:\temp).
2. Execute the setup program (\sa2008r2en\winnt\agentw2k\setup.exe).
3. Enter the requested information when prompted. A progress gauge displays the names of
the files being loaded and the percentage of completed installation.
4. Restart the computer.
IP Address Confirmation
If you have a problem with installation, confirm that cabling is connected correctly. Also verify that
IP addresses are set up correctly as follows.
1. Press the "Start" button, highlight "Programs", "Accessories" and "Command Prompt".
2. Enter the following command, where xxx.xxx.xx.x is the system IP address.
ping xxx.xxx.xx.x
If TCP/IP is set up correctly, your screen will display four lines similar to the following.
Reply from xxx.xxx.xx.x: bytes=32 time<10ms TTL=32
Reply from xxx.xxx.xx.x: bytes=32 time<10ms TTL=32
Reply from xxx.xxx.xx.x: bytes=32 time<10ms TTL=32
Reply from xxx.xxx.xx.x: bytes=32 time<10ms TTL=32
If TCP/IP is not set up correctly, your screen will display four lines similar to the
following.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
If your system displays an invalid destination message, check cabling and IP address
assigned before continuing.

Chapter 3
Using the NEC ESMPRO Agent
The NEC ESMPRO Agent software tracks and manages the status of server components and
resources at specified intervals. If an error or abnormality occurs, the NEC ESMPRO Agent notifies
the NEC ESMPRO Manager of the failure. When the NEC ESMPRO Manager requests
administrative data, the NEC ESMPRO Agent immediately transmits the information, allowing the
NEC ESMPRO Manager to monitor the real-time server status. Some NEC ESMPRO Agent
operation parameters can also be set or changed from the NEC ESMPRO Manager.
The NEC ESMPRO Agent records server failures in various logs that are useful for troubleshooting
and determining an appropriate means of recovery.
You can assign threshold values to some monitored components. The NEC ESMPRO Agent
periodically analyzes the component information according to the threshold values. This helps
prevent server damage by fatal errors.
Not all NEC ESMPRO Agent functions are available on all system models.
ACCESSING NEC ESMPRO AGENT SETTINGS
Through the NEC ESMPROAgent, you can establish monitoring cycles and times.
To access NEC ESMPRO Agent controls, double click on the NEC ESMPRO Agent icon in the
Control Panel which was added during installation.A window similar to the proceeding appears.

12 Using the NEC ESMPRO Agent
From the General tab you can set the following information:
SNMP Setting
–"Enable the NEC ESMPRO Manager to modify SNMP Setting" indicates whether the
NEC ESMPRO Manager can modify server operation parameters via SNMP. A check
enables NEC ESMPRO Manager modifications; no check disables NEC ESMPRO
Manager modifications.
–Permit Remote Shutdown/Reboot specifies whether the NEC ESMPRO Manager can
perform a remote Shutdown or Reboot. A check gives the NEC ESMPRO Manager
permission; no check denies the NEC ESMPRO Manager permission.
NOTE: This field is inactive when Enable the NEC ESMPRO
Manager is not checked.
–SNMP Community is the SNMP community name to which you belong.
Enable DMI function ⎯indicates whether the NEC ESMPRO Manager can modify or
view server operation parameters via DMI. A check enables DMI function; no check
disables DMI function.
Report Setting ⎯Displays the Alert Manager. To change Alert Manager settings, see NEC
ESMPRO AlertManager User's Guide.
Storage Setting ⎯Displays the "NEC ESMPRO Storage Monitoring" used to change
setting of storage monitoring.
Rack mount
–Name: specifies the name of the rack mount system. If the system is a rack-mount
model, this box is automatically enabled. To enter unique name for the system has the
system viewed as a rack mount system on the NEC ESMPRO Manager.
Chassis Identify
–To start the "chassis identify" function (lamp, beep….), click the [Identify Now] button.
When you click the [Stop Identify] button, the "chassis identify" function is stopped.
When you close the NEC ESMPRO Agent applet, the "chassis identify" function is
automatically stopped.

Using the NEC ESMPRO Agent 13
From the System tab you can set the following information:
Monitor the memory dump settings
To enable the memory dump settings monitoring function, check the box.
Monitoring Disk Expansion
–Enable Monitoring - To enable the Disk Expansion Unit monitoring function, check the
box.
–Sample Interval - Adjusts the Disk Expansion Unit monitoring cycle.

14 Using the NEC ESMPRO Agent
From the CPU tab you can set the following information:
Sample Interval ⎯Adjusts the CPU load monitoring cycle. Sample Interval can be set to
1, 2, 3, 4, 5, 6, 10, 12, 15, 20, 30, or 60 seconds.
Utilization Rate ⎯Adjusts the CPU load monitoring utilization rate. Utilization Rate can
be set to load for 1 min, 5 min, 30 min, 1 hour, 1 day, or 1 week.
Thresholds ⎯Set the CPU load monitoring thresholds (%) for fatal and warning alerts in
the Report and Reset fields.
–CPU: Select the appropriate button for individual or total CPU load and set the
monitoring thresholds in the Thresholds section.
–Enable thresholds: When checked, thresholds settings for the CPU load are active.
–Fatal: The Report field specifies the high CPU load limit that generates a fatal alert.
The Fatal alert is reset when the CPU load falls below the threshold in the Reset field.
–Warning: This is similar to the Fatal fields, except a warning alert is generated or reset.
When the CPU load exceeds the amount in the Report field, a Warning alert is
generated. The Warning alert is reset when the CPU load falls below the threshold in
the Reset field.
From the LAN tab you can set the following information:
Enable threshold ⎯Specify the LAN monitoring function.
When enable the monitor, the startup of the ESMLANService turns to the Auto.
Otherwise the startup turns to the Disable.
Sample Interval ⎯Adjusts the LAN monitoring cycle.
Network hardware error percentage ⎯Percentage of Network Hardware error per
monitoring cycle. Please check that the network cables are tightly connected and the HUB
power switch is on.
Network Hardware errors:

Using the NEC ESMPRO Agent 15
–Alignment Errors: Broken packets for collision
–FCS Errors: Broken packets for collision
–Carrier Sense Errors: Cable disconnected, Cable defect, or Transceiver defect.
Transmission retry percentage ⎯Percentage of collision errors of total transmitted
packets per monitoring cycle. There is a possibility that network traffic to this server is
extremely heavy. Please reduce the network traffic to this server. Otherwise the network
device may have defects.
Transmission about percentage ⎯Percentage of packets disposed due to excess collisions
errors, etc. per monitoring cycle. There is a possibility that network traffic to this sever is
extremely heavy. Please reduce the network traffic to this server. Otherwise the network
device may have defects.
From the HW eventlog tab you can set the following information:
Sample Interval ⎯HW eventlog monitoring cycle. The range is 1 to 9999 seconds.

16 Using the NEC ESMPRO Agent
From the WDT tab you can set the following information:
–Monitor System Hangs - To enable the hang monitoring function by Watch-dog timer,
check the box.
–Timeout - Specify the Watch-dog timer timeout.
–Interval - Specify the Watch-dog timer reset interval. The interval ranges from a fifth of
the Timerout to the Timeout.
–Action at timeout - Specify the action at timeout.
–Action after timeout - Specify the action after timeout.
From the Shutdown tab you can set the following information: