Nel-Tech Labs Tel-A-Greeter 204 Installation instructions

Tel-A-Greeter 204 Rev. 04/19/2000
Tel-A-Greeter 204
Installation & Operation Instructions
Please leave these instructions with the unit at all times
Comment [EC1]:

Tel-A-Greeter 204 2 Rev. 04/19/2000
Table of Contents
Limited Warranty and Limitation of Liability............................................................... 4
To Order Additional Systems.................................................................................... 5
For Technical Assistance.......................................................................................... 5
Specifications ........................................................................................................... 5
Overview.................................................................................................................. 7
What does the Nel-Tech Labs, Inc. Tel-A-Greeter 204 do?............................. 7
Call answering with audio messages (day mode)................................... 7
Message on hold audio (MOH mode)..................................................... 7
Phone line considerations................................................................................ 8
Tel-A-Greeter controls and indicators.............................................................. 9
Installation............................................................................................................. 10
Physical installation ....................................................................................... 10
1 –Connecting the phone lines ............................................................ 10
2 –Connecting the local program telephone (optional)......................... 10
3 –Connecting the MOH output channel.............................................. 10
4 –Connecting the power supplies....................................................... 10
5 –Connecting the phone system MOH port........................................ 10
Final installation checklist .............................................................................. 12
Set Up / Operation ................................................................................................ 13
Factory reset.................................................................................................. 13
Seizing control............................................................................................... 13
Local..................................................................................................... 13
Remote................................................................................................. 13
Recording messages and programming system settings............................... 13
Available commands...................................................................................... 14
Delete message.................................................................................... 14
Record message .................................................................................. 14
Review message .................................................................................. 15
Set line message number..................................................................... 15
Request line message number............................................................. 15
Mode request........................................................................................ 16
Set line to day mode............................................................................. 16
Set line to MOH mode .......................................................................... 16
Set Answer ring.................................................................................... 16
Set wait time......................................................................................... 17
Set master password............................................................................ 17
Restore default configuration................................................................ 17
FCC Notice............................................................................................................. 18

Tel-A-Greeter 204 3 Rev. 04/19/2000
Reference Information..........................................................................................19
Frequently asked questions ...........................................................................19
Command summary.......................................................................................20
Default settings..............................................................................................20

Tel-A-Greeter 204 4 Rev. 04/19/2000
Limited Warranty and Limitation of Liability
Nel-Tech Labs, Inc. warrants to you that the product will be free from defects in material and
workmanship when title passes to you. If you notify Nel-Tech Labs, Inc. that the product has failed to
operate as warranted within one year of the date title passes to you. Nel-Tech Labs, Inc. will, at its
option, repair or replace the component or components of the product that failed to operate as
warranted. Any repair or replacement components may be new or refurbished and will be provided on
an exchange basis. If Nel-Tech Labs, Inc. determines that the product cannot be repaired or replaced,
Nel-Tech Labs, Inc. will refund the purchase price to you.
If you purchase the product directly from Nel-Tech Labs, Inc., Nel-Tech Labs, Inc. will perform warranty
repair on your premises in accordance with the terms and conditions of Nel-Tech Labs, Inc. “Business
Day” or “Around-the-Clock” warranty plans. The details of Nel-Tech Labs, Inc. warranty plans may be
obtained from Nel-Tech Labs, Inc.. If you purchased the product from an authorized dealer, you will be
covered by Nel-Tech Labs, Inc. authorized dealer plan during the warranty period. Contact your
authorized dealer for details of Nel-Tech Labs, Inc. authorized dealer warranty plan. Nel-Tech Labs,
Inc. obligation to repair, replace or refund as set forth above is your exclusive remedy.
The limited warranties provided above do not cover damages, defects, malfunctions or product failures
caused by:
Failure to follow Nel-Tech Labs, Inc. installation, operation or maintenance instructions;
Unauthorized modification or alteration of the product or its components;
Product abuse, misuse or the negligent acts of persons not under the reasonable control of
Nel-Tech Labs, Inc.;
Actions of third parties and acts of God other than power surges (e.g. lightning).
This limited warranty applies only to the product purchased directly from Nel-Tech Labs, Inc. or
purchased directly from an authorized Nel-Tech Labs, Inc. dealer. This limited warranty does not apply
to products purchased or operated outside the United States.
You may be required to provide Nel-Tech Labs, Inc. with proof of purchase before Nel-Tech Labs, Inc.
will perform any warranty replacements.
EXCEPT AS SPECIFICALLY SET FORTH ABOVE, NEL-TECH LABS, INC., ITS AFFILIATES,
SUPPLIERS AND DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND
SPECIFICALLY DISCLAIM ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
EXCEPT FOR PERSONAL INJURY, THE LIABILITY OF NEL-TECH LABS, INC., ITS AFFILIATES,
SUPPLIERS AND DEALERS FOR ANY CLAIM. LOSS. DAMAGE OR EXPENSE FROM ANY CAUSE
WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN CONTRACT, TORT
OR OTHERWISE, SHALL NOT EXCEED THE LESSER OF DIRECT DAMAGES PROVEN OR THE
REPAIR OR REPLACEMENT COST OF THE SYSTEM OR THE SYSTEM’S PURCHASE PRICE. IN
NO EVENT SHALL NEL-TECH LABS, INC., ITS AFFILIATES, SUPPLIERS AND DEALERS BE
LIABLE FOR INCIDENTAL, RELIANCE, CONSEQUENTIAL OR ANY OTHER INDIRECT LOSS OR
DAMAGE (INCLUDING LOST PROFITS OR REVENUES SUSTAINED OR INCURRED IN
CONNECTION WITH THE SYSTEM). THIS LIMITATION OF LIABILITY SHALL SURVIVE FAILURE
OF THE EXCLUSIVE REMEDY SET FORTH IN THE LIMITED WARRANTY ABOVE.

Tel-A-Greeter 204 5 Rev. 04/19/2000
To Order Additional Systems
Call: Your Nel-Tech Labs, Inc. Sales Representative
1-800-247-7000
or
Nel-Tech Labs, Inc. Direct
1-800-451-2100
or
The nearest Nel-Tech Labs, Inc. Authorized Dealer
For Technical Assistance
Nel-Tech Labs, Inc. provides a toll-free customer helpline 24-hours a day. In the
USA, call the Nel-Tech Labs, Inc. Helpline at 1-800-628-2888 for assistance or your
Nel-Tech Labs, Inc. Authorized Dealer. In Canada, call one of the following
Technical Assistance Centers for service or technical assistance:
Eastern Canada and Ottawa: 1-800-363-1882
Ontario: 1-800-387-4268
Central and Western Canada: 1-800-663-9817
Specifications
Tel-A-Greeter Specifications
Media: Internal flash memory storage.
Sampling Method & Storage: Audio is stored in 8-bit μ-law format at a
sampling rate of 8 kHz.
Message Length: 8 minutes (4MB) total audio storage.
Power Required: 12VDC power supply included with the unit provides 12VDC
@ 500mA (center pin positive) from a nominal 110 VAC source.
Input: Audio loads via standard analog Touch-Tone® phone using local
connection or dial-in access.
Output: (4) RJ-11 telco jacks for CO line input. Each line can be assigned
either call answering or message on hold audio functions. Message on
hold jack connects to ProAmp external amplifier using a special RJ-11 to
RCA cable; ProAmp’s 8Ω or 600ΩRCA output connects to MOH port
using RCA-to-RCA cable.
Telco Interface: REN (in)=1.2b. Required line=90V ring, loop start.
Controls: Mode selector pushbutton switch on front panel.

Tel-A-Greeter 204 6 Rev. 04/19/2000
Indicators: 5 LEDs on front panel: Mode LED indicates the current
operational status of the unit (see table under operation section of this
manual). 4 line LEDs indicate the status of each line.
Mounting: Desktop or wall-mount using supplied bracket and screws
Dimensions: 1.60” x 8.25” x 9” (H x W x D)
Shipping Weight: 5 lbs. (Tel-A-Greeter and ProAmp together)
ProAmp Specifications
Power Required: 12VDC power supply included with the unit provides 12VDC
@ 500mA (center pin positive) from a nominal 110 VAC source.
Input: RCA jack for line-level audio source input.
Input Impedance: 10KΩ
Input Sensitivity: 1 Volt RMS max.
Amplification: Variable, 0 to 3 watts.
Output: (2) RCA jacks: 8Ω/3 watts RMA – 10V p-p or 600Ω/6 mwatts 2V p-p
Controls: Volume knob on rear of unit.
Indicators: Green LED on rear panel indicates power supply is connected.
Mounting: Desktop or wall-mount using supplied screws.
Dimensions: 1.60” x 5” x 5.25” (H x W x D)

Tel-A-Greeter 204 7 Rev. 04/19/2000
Overview
What does the Nel-Tech Labs, Inc. Tel-A-Greeter 204 do?
The Nel-Tech Labs, Inc. Tel-A-Greeter 204 (TAG) is an advanced four-line telephone
messaging system designed to provide both call answering with audio message play,
plus a continuous-loop telephone message-on-hold audio source. Each unit has four
separate and independent lines, each of which can be configured to provide either:
Call answering with audio messages (day mode)
The line answers incoming calls and plays an audio message. A
standard phone line is connected to the line’s input jack. When a call is
received, the unit answers the call, plays the message assigned to that
line, then hangs up.
The TAG’s memory is divided into four messages, each of which can be
up to two minutes long. This provides the capability to play a different
message for each of the four lines. Initially, message #1 is assigned to
line 1, message #2 to line 2, message #3 to line 3, and message #4 to
line 4. However, you can assign any message to any line, or assign one
message to all lines so that every caller hears the same message,
whichever configuration best suits your needs.
—or —
Message on hold audio (MOH mode)
The line is not connected to a phone line and does not receive incoming
calls. Instead, it plays the message number assigned to that line in an
endless loop, which can be provided to a telephone system’s message-
on-hold (MOH) port. This is accomplished by connecting the line to a
ProAmp external signal amplifier with a special RJ-11 to RCA connector
cable. The ProAmp is then connected to the phone system’s MOH port
using a standard RCA-to-RCA cable.
Use of MOH mode is optional. If you do not need an MOH audio source,
it frees up another Tel-A-Greeter line to answer calls.

Tel-A-Greeter 204 8 Rev. 04/19/2000
In a typical installation, lines 2 through 4 are each connected to an incoming phone
line and are set to day mode, while line 1 performs the MOH function.
Audio message recording and system programming functions are accomplished
using a standard Touch-Tone® phone connected to the TAG’s program jack or by
dialing into one of the phone lines connected to the TAG.
Phone line considerations
Consider the following information when selecting which phone lines the Tel-A-
Greeter answers.
Required Lines
A normal working analog CO phone line must be connected to the
TELCO jack of each line used for call answering. Do not connect the
TAG to a PBX extension, digital phone line, or any other type of line, as
this will not work correctly and will also damage the TAG and the other
equipment. For local programming and audio recording, connect a
standard analog phone to the TAG’s program jack. Do not connect a
phone line or telephone to the MOH line.
Line(s) to be Answered
The TAG normally answers three phone lines, with line 4 reserved for
MOH. However, if desired, all four channels can be used for call
answering. Note the TAG can only answer the phone line(s) that are
directly connected to it.
Hunt Groups
Hunt groups are a set of separate phone lines that are all linked to a
single, main phone number. This service is arranged through the phone
company. As calls are received, if the first line in the hunt group is busy,
the call rings in on the next available line; if that line is busy, the next line
rings and so on through the remaining lines. If you install hunt group
lines, be sure to use the lines that ring first. Since the TAG can only
answer the lines to which it is attached, subsequent calls that ring other
lines in the group will not be answered by the TAG.
RJ-11 Wiring
The TAG uses only the inner pair of conductors on its RJ-11 jacks.
Hook Flash Transfers
Some installations may use services such as CENTREX or call waiting
that rely on a hook flash signal being sent to the central office. The TAG
is not compatible with these services and interferes with the hook flash
signal.

Tel-A-Greeter 204 9 Rev. 04/19/2000
CPC The TAG is designed to use the Calling Party Control signal sent from
the central office to sense when the caller has hung up. Not all central
offices support CPC signaling. If the TAG does not receive the CPC
signal it may take as long as 90 seconds before the unit recognizes the
hang-up and can answer another call.
Tel-A-Greeter controls and indicators
Front panel
Rear panel
Factory
jack
(not used)
Program jack:
Connect normal
home telephone to
record messages
and program unit.
Power
supply
jack
Line status lights:
Off = line idle
On = call in progress
(4) RJ-11 telco inputs:
Connect 3 phone lines + 1
message on hold port (using
special cable and ProAdapter),
or connect 4 phone lines if
MOH not needed.

Tel-A-Greeter 204 10 Rev. 04/19/2000
Installation
Physical installation
Locate the Tel-A-Greeter near the phone company boxes of the telephone lines the
unit is to answer. The Tel-A-Greeter must be installed directly to the CO lines, before
any KSU, PBX, or other equipment. If you are not familiar with how your phone
system is installed, or do not know which lines go directly to your phone company
please find a qualified person to perform the installation.
The following instructions describe a typical installation utilizing lines 2, 3, and 4 for
call answering and line 1 for MOH. However, if desired, you can configure all four
channels for call answering, leave one or more lines unused, or any other
configuration that suits your requirements. The ProAmp is an optional accessory
and may not be included with your system.
1 –Connecting the phone lines
For standard phone lines not connected to a KSU/PBX: Connect the
selected CO lines to the TAG’s telco line inputs using RJ-11 to RJ-11
cables (included).
For a phone line connected to a KSU/PBX: Disconnect the selected CO
lines from the KSU/PBX and connect to the TAG’s telco line inputs using
the lines’ existing RJ-11 cables.
2 –Connecting the local program telephone (optional)
Connect a standard analog phone (home phone) to the program jack on
the Tel-A-Greeter’s rear panel using an RJ-11 to RJ-11 cable (not
included).
3 –Connecting the MOH output channel
Select the line to be used for MOH audio and connect its telco input jack
on the TAG’s rear panel to the ProAmp’s AUDIO IN jack using an RJ-11
to RCA cable (included).
4 –Connecting the power supplies
Plug the Tel-A-Greeter’s power supply (12V DC, 500mA, center-pin-
positive) into a 110V AC outlet (not controlled by a wall switch) and the
12VDC jack on the TAG. Plug the ProAmp’s power supply (12V DC,
500mA, center pin positive) into a 110V AC outlet (not controlled by a
wall switch) and the 12VDC jack on the ProAmp’s front panel.
5 –Connecting the phone system MOH port
Connect the phone system’s MOH port to the 600Ω or 8Ω AUDIO OUT
jack on the ProAmp using an RCA to RCA cable (included). Consult the

Tel-A-Greeter 204 11 Rev. 04/19/2000
phone system’s documentation to determine which output (600Ω or 8Ω)
is appropriate. An adapter may be required on the phone system end of
this connection (not included).
Installation Diagram
Note: Each line used as a continuous-play audio source (MOH
mode) requires a separate ProAmp and special RJ-11 to RCA
connector cable. The ProAmp is an optional accessory and may
not be included with your system. See page 5 for information on
ordering the ProAmp and connector cable.

Tel-A-Greeter 204 12 Rev. 04/19/2000
Final installation checklist
After the connections are completed, use the following as a checklist of actions
needed to finish installation (detailed instructions for these steps are listed in the next
section.)
Enter command mode by dialing # * * followed by the master password
(factory default=1234) using the telephone connected to the program jack.
You can also dial the phone number of one of the lines connected to the
TAG’s telco input jacks, then dial # * * followed by the master password
(factory default=1234) when the unit answers.
Record messages 1 through 4, or however many messages you will use.
Set the mode for each line using the set line to day mode and/or set line
to MOH mode commands as needed. The default configuration sets lines
1 through 4 to day mode.
Assign a message number for each line using the set line message
number command as needed. The default configuration assigns
message 1 to line 1, message 2 to line 2, message 3 to line 3, and
message 4 to line 4.
Change other settings if desired (master password, answer ring, or day
wait time). Then hang up to exit command mode.
This step is only necessary if the ProAmp and MOH mode are used:
Finally, call into the phone system to which the MOH channel is connected
and ask to be placed on hold. While listening to the on-hold audio, adjust
the volume knob on the ProAmp until a comfortable listening level is
achieved.

Tel-A-Greeter 204 13 Rev. 04/19/2000
Set Up / Operation
Factory reset
The TAG can be reset to the factory default settings by disconnecting the
12VDC power plug, waiting 5 seconds, then re-connecting the plug while
holding the mode button down. This brings the system to a known state which
provides a good starting point for message recording and system configuration.
See page 20 for a listing of default values.
Seizing control
Setting up the TAG requires seizing control of the unit to enter command mode
and then entering a series of Touch-Tone® command codes to record audio
messages and change system settings. Seizing control can be done two ways:
Local
Through the use of a normal analog phone (home telephone) connected
to the TAG’s program jack. Control is seized by picking up the handset
of the local phone, then dialing # * * followed by the master password
(factory default=1234). Within 5 seconds the TAG seizes the line and
plays a triple beep indicating it is in command mode.
Remote
Through the use of a phone installed on a different line. Control is seized
by calling the phone number of a line connected to one of the TAG’s
telco input jacks. This line must be set for day mode, not MOH mode, or
your call will not be answered. When the TAG answers, dial # * * plus
the master password (factory default=1234) when the unit answers.
Within 5 seconds the TAG seizes the line and plays a triple beep
indicating it is in command mode. The password must be entered within
10 seconds after the unit answers if no message is present, or within 10
seconds after the message plays if a message is present.
Recording messages and programming system settings
Recording messages and configuring the Tel-A-Greeter 204 for your particular
messaging needs is done by seizing control of the unit as described above, which
places you in command mode. You then enter one or more commands to set the
mode for a line, record messages, change the master password, etc.
The general format of the various commands is illustrated below:
* Y Y # X X # (YY = command, XX = value)

Tel-A-Greeter 204 14 Rev. 04/19/2000
After finishing a valid command, a single-beep “success” tone plays, indicating the
command or recording was accepted. If an invalid command or value is entered, a
double-beep “error” tone plays.
Available commands
The following are all the possible commands.
Delete message
Allows the user to erase a message from memory. While the message
is deleted the system busy signal is heard.
Syntax:
* 7 0 # 0 1 # Delete message number 1
* 7 0 # 0 2 # Delete message number 2
* 7 0 # 0 3 # Delete message number 3
* 7 0 # 0 4 # Delete message number 4
Record message
Allows the user to record messages. If the message already exists,
you must first delete it before recording (see delete message
command above). After the command is entered, the TAG plays a
steady series of short beeps, indicating it is ready to record. To begin
recording, dial *, to stop recording, dial #. If the maximum record time for
the message is reached (2 minutes), recording stops automatically. The
double beep error tone sounds if the selected message has not been
deleted first.
Syntax:
* 5 0 # 0 1 # Record message number 1
* 5 0 # 0 2 # Record message number 2
* 5 0 # 0 3 # Record message number 3
* 5 0 # 0 4 # Record message number 4

Tel-A-Greeter 204 15 Rev. 04/19/2000
Review message
The review message commands allows the user to listen to any of the 4
messages. After the command is entered the requested message plays.
Dial #at any point to stop the playback. An error occurs if you select a
message that has not been recorded.
Syntax:
* 6 0 # 0 1 # Review message number 1
* 6 0 # 0 2 # Review message number 2
* 6 0 # 0 3 # Review message number 3
* 6 0 # 0 4 # Review message number 4
Set line message number
Sets which message number will play on which line number.Valid
message number range is 01-04.
Syntax:
* 4 1 # X X # Set line 1 to play message number XX
* 4 2 # X X # Set line 2 to play message number XX
* 4 3 # X X # Set line 3 to play message number XX
* 4 4 # X X # Set line 4 to play message number XX
Request line message number
Plays a series of beep tones to indicate the message number set to play
from the entered line number.
1 beep = message number 1
2 beeps = message number 2
3 beeps = message number 3
4 beeps = message number 4
Syntax:
* 3 X # Request line X message number

Tel-A-Greeter 204 16 Rev. 04/19/2000
Mode request
The mode request command plays a series of beep tones to indicate the
current mode of the selected line.
1 beep = day mode
3 beeps = MOH mode
Syntax:
* 0 0 # 0 1 # Request line 1 mode
* 0 0 # 0 2 # Request line 2 mode
* 0 0 # 0 3 # Request line 3 mode
* 0 0 # 0 4 # Request line 4 mode
Set line to day mode
Sets a line to day mode.
Syntax:
* 0 1 # 0 1 # Set line 1 to day mode
* 0 1 # 0 2 # Set line 2 to day mode
* 0 1 # 0 3 # Set line 3 to day mode
* 0 1 # 0 4 # Set line 4 to day mode
Set line to MOH mode
Sets a line to MOH mode.
Syntax:
* 0 3 # 0 1 # Set line 1 to MOH mode
* 0 3 # 0 2 # Set line 2 to MOH mode
* 0 3 # 0 3 # Set line 3 to MOH mode
* 0 3 # 0 4 # Set line 4 to MOH mode
Set Answer ring
Sets how many rings the unit waits before answering incoming calls.
Valid settings are 01-15 rings. This setting applies to all lines set to day
mode.
Syntax: (XX = any value 01 - 15)
* 1 1 # X X # Set answer rings to XX

Tel-A-Greeter 204 17 Rev. 04/19/2000
Set wait time
This is how long the TAG waits for input on a call answering channel
before disconnecting a caller in command mode, and also how long it will
wait for the user to enter command mode (by dialing # * * followed by the
master password, factory default=1234 before hanging up. Valid wait
time settings are 01-30 seconds.
Syntax... ( X X = any value 01 - 30)
* 1 5 # X X # Set wait time to XX seconds
Set master password
Changes the unit’s master password. The master password is required to
access to command mode.
Syntax... ( X X X X = any value 0000 - 9999)
* 9 2 # X X X X # Set master password to XXXX
IMPORTANT NOTE: If you forget or lose your master password you
will be unable to seize control of the unit unless you use the restore
default configuration command (see next command). or perform a
power-on reset.
Restore default configuration
WARNING: This command erases all messages and resets the unit
to the factory default settings!
This command brings the system to a known state which provides a good
starting point for system configuration. If the command is correctly
entered the user hears the system busy signal for a period of time while
the memory is erased, followed by the single success beep. See page
20 for a list of default values.
Syntax...
* 9 9 # Restore default configuration

Tel-A-Greeter 204 18 Rev. 04/19/2000
FCC Notice
RADIO AND TELEVISION INTERFERENCE
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
You may also find helpful the following booklet, prepared by the FCC: "How to
Identify and Resolve Radio-TV Interference Problems." This booklet is available from the
U.S. Government Printing Office, Washington D.C. 20402.
Changes and Modifications not expressly approved by the manufacturer or registrant
of this equipment can void your authority to operate this equipment under Federal
Communications Commissions rules.
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites
applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le
brouillage radioelectrique edicte par le ministere des Communications du Canada."
NOTICE:
The Industry Canada label identifies certified equipment. This certification means that
the equipment meets telecommunications network protective, operation and safety
requirements as prescribed in the appropriate Terminal Equipment Technical Requirements
document(s). The Department does not guarantee the equipment will operate to the user's
satisfaction. Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The equipment
must also be installed using and acceptable method of connection. The customer should
be aware that compliance with the above conditions may not prevent degradation of service
in some situations.

Tel-A-Greeter 204 19 Rev. 04/19/2000
Repairs to certified equipment should be coordinated by a representative designated
by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the
user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be connected to a
telephone interface. The termination on an interface may consist of any combination of
devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of
all the devices does not exceed 5.
Reference Information
Frequently asked questions
Problem or Indication
Possible Cause and Solution
What are the indications of the
channel status lights on the front
panel?
Light off = idle (no call)
Light on = line answering a call or
playing MOH audio
Why can’t I record a message?
Make sure that you are in command
mode, and that the message you are
trying to record has been deleted first.
I recorded a message but when I
call it, it doesn’t play.
Make sure the line is in day mode and the
message is assigned to the line.
I press *50#01# to record the
message number 1 but my message
doesn’t get recorded.
You must press * after entering the
record command to begin recording,
then # to end recording.
Make sure that you are in command
mode, and that the message you are
trying to record has been deleted first.

Tel-A-Greeter 204 20 Rev. 04/19/2000
Command summary
Command
Syntax
XX Range
Description
Line mode
request
*00#XX#
01 –04
Number of beeps indicate line’s
mode: 1 beep=day mode,
3 beeps=MOH mode
Day set
*01#XX#
01 –04
Sets line XX to day mode
MOH set
*03#XX#
01 –02
Sets line XX to MOH mode
Day rings
*11#XX#
01 –15
Sets ring to answer on in day
mode.
Day wait
*15#XX#
01 –30
Sets wait time for input in day
mode.
Message record
*50#XX#
(*to record)
(#to stop)
01 –04
Records messages 1, 2, 3, or 4.
Message review
*60#XX#
01 –04
Plays message 1, 2, 3, or 4.
Message delete
*70#XX#
01 –04
Deletes message 1, 2, 3, or 4.
Line message
number request
*3X#
1-4
Number of beeps (1-4 beeps)
indicates message number
assigned to line X.
Set line message
number
*4X#YY#
X=1–4
YY=01–04
Sets line X to play message
number YY.
Master password
*92#XXXX#
0000 –
9999
Sets the master password
Restore default
configuration
*99#
N/A
Resets unit to factory default
settings. See table below for a
list of default settings.
Default settings
This table lists the settings the unit has when shipped from the factory, after restoring
the default configuration (*99#), or after performing a power-on reset (disconnect the
12VDC plug on the rear panel, wait 5 seconds, then hold down the mode button
while re-connecting the plug).
Parameter
Default Setting
Lines 1-4 mode
Day mode (all 4 lines)
Line 1 message
01
Line 2 message
02
Line 3 message
03
Line 4 message
04
Day rings
01
Day wait time
10 (seconds)
Master password
1234