Samsung OfficeServ 7400 Operating and maintenance instructions

www.samsung.com/bcs
0S7400 GD 02 05/06
General Description

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM-
SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.
OfficeServTM 7400
General Description

Publication Information
SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise
information in this publication for any reason.
SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to
make changes in design or components of equipment as engineering and manufacturing may
warrant.
Copyright 2006
Samsung Telecommunications America
All rights reserved. No part of this manual may be reproduced in any form or by any means—
graphic, electronic or mechanical, including recording, taping, photocopying or information
retrieval systems—without express written permission of the publisher of this material.
PRINTED IN USA 06/06

TABLE OF CONTENTS
PART DESCRIPTION PAGE
1SYSTEM OVERVIEW
1.1 GENERAL DESCRIPTION ..........................................................................................................................1.1
1.2 SIZE AND CONFIGURATION ..................................................................................................................1.3
1.3 TECHNOLOGY ............................................................................................................................................1.7
1.4 PROGRAMMING ........................................................................................................................................1.7
1.5 MIGRATION FROM OFFICESERV 7200 ................................................................................................1.7
2HARDWARE DESCRIPTIONS
2.1 SYSTEM CABINETS....................................................................................................................................2.1
2.2 PROCESSOR CARDS ..................................................................................................................................2.1
2.2.1 LP40 CARD-DAUGHTER BOARDS............................................................................................2.1
2.2.2 SMARTMEDIA CARDS..................................................................................................................2.3
2.3 INTERFACE CARDS ....................................................................................................................................2.3
2.3.1 TRUNK CARDS ................................................................................................................................2.3
2.3.2 VoIP CARDS ....................................................................................................................................2.4
2.3.3 STATION CARDS ............................................................................................................................2.5
2.3.4 SPECIAL FEATURE CARDS ..........................................................................................................2.6
2.3.5 DATA MODULES ............................................................................................................................2.6
2.3.5 OFFICESERV7150 PoE SUPPLY................................................................................................2.7
2.4 STATION EQUIPMENT ..............................................................................................................................2.8
2.4.1 DS 5000 SERIES EQUIPMENT ....................................................................................................2.8
2.4.2 iDCS SERIES EQUIPMENT ........................................................................................................2.10
2.4.3 DCS SERIES EQUIPMENT ..........................................................................................................2.12
2.4.4 OFFICESERV™ ITP-5100 SERIES EQUIPMENT....................................................................2.13
2.4.5 OFFICESERV™ SOFTPHONE....................................................................................................2.14
2.4.6 OFFICESERV™ WIRELESS..........................................................................................................2.14
3SPECIFICATIONS
3.1 ELECTRICAL SPECIFICATIONS................................................................................................................3.1
3.1a I/O VOLTAGE OF PSU ....................................................................................................................3.1
3.1b I/O VOLTAGE OF OFFICESERV7150 ..........................................................................................3.1
3.2 DIMENSIONS................................................................................................................................................3.2
3.3 ENVIRONMENTAL LIMITS........................................................................................................................3.2
3.4 CABLE REQUIREMENTS............................................................................................................................3.3
3.5 RING AND TONES ......................................................................................................................................3.3
3.5.1 RING CYCLES....................................................................................................................................3.3
3.5.1a SYSTEM RING CYCLES ................................................................................................................3.3

3.5.2 RING....................................................................................................................................................3.3
3.5.3 SYSTEM TONES ..............................................................................................................................3.4
3.6 KEYSET LED INDICATIONS ......................................................................................................................3.4
OFFICESERV7400 FEATURE MAXIMUM CAPACITIES ................................................................................3.5
4BUSINESS FEATURE PACKAGE
4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3
4.2 STATION FEATURES DESCRIPTIONS ..................................................................................................4.29
4.3 DISPLAY FEATURES DESCRIPTIONS ..................................................................................................4.36
4.4 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ........................................................................4.43
4.5 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ......................................................4.44
4.6 SAMPLE OF UCD EMBEDDED REPORT............................................................................................4.45
4.7 UCD CALL STATISTICS............................................................................................................................4.46
4.8 UCD AGENT STATISTICS ........................................................................................................................4.48
4.9 SAMPLE TRAFFIC REPORT....................................................................................................................4.49
4.10 TRAFFIC REPORT OVERVIEW..............................................................................................................4.50
5DATA MODULE FEATURES
5.1 PLIM FEATURES ..........................................................................................................................................5.1
5.2 GWIM ROUTER FEATURES ......................................................................................................................5.1
5.2.1 SECURITY..........................................................................................................................................5.2
5.3 GPLIM ............................................................................................................................................................5.4
5.4 GSIM ..............................................................................................................................................................5.4
6GENERAL USER INFORMATION
6.1 RADIO FREQUENCY INTERFERENCE....................................................................................................6.1
6.2 FCC REQUIREMENTS................................................................................................................................6.1
6.3 TELEPHONE COMPANY INTERFACES ..................................................................................................6.1
6.4 MUSIC ON HOLD WARNING ..................................................................................................................6.3
6.5 DISA WARNING ..........................................................................................................................................6.3
6.6 UNDERWRITERS LABORATORIES..........................................................................................................6.3
LIMITED WARRANTY