Tunstall Go User manual

To cancel an alert, press and hold
one buon on Tunstall GO during
the pre-alarm period. Tunstall GO
will say “cancelled.” If the alert has
already been sent, simply speak to
the operator and let them know
you do not require assistance.
Overview Requesng Help
To send an alert for help, any me
of the day or night, press and hold
both buons on your Tunstall GO.
This will start the short pre-alarm
period.
The light-ring around Tunstall GO
will ash red to let you know an
alert is being sent to monitoring.
A voice message will play, “Help
alert in progress.”
Once the alarm has been received, a
voice message will play and repeat:
“The alert has been received by
monitoring; you will soon be
contacted by an operator.”
A Tunstall operator will answer;
Tunstall GO will ring and
automacally answer. Tunstall GO
has a hands-free speakerphone
system; speak clearly and slowly to
the operator.
While you are speaking with an
operator, Tunstall GO will work
in the background to obtain your
current locaon and send it to
Tunstall.
Once you have been located, the
operator will send assistance, or
organise emergency services if
required, to your locaon.
When an operator ends the call
Tunstall GO will ash green to
indicate that the Tunstall operator
can sll call back and your locaon
connues to be sent. Tunstall GO
automacally stops reporng
your locaon aer 30 minutes.
Cancelling
an alert
67
34
5
12
Tunstall GO is a wearable device with 3G cellular and GPS technology.
When acvated it sends an alert along with your GPS locaon data to the
24/7 monitoring team. You will be able to talk with the operator over the
speakerphone, and they will organise assistance if required.
1. Connect the plug pack and supplied cable to the charging base, plug into power.
2. Place your device on the wireless charger. Be sure to check that the ‘walking
person’ symbol faces upwards; the charger and Tunstall GO will illuminate blue
to indicate that charging has started.
3. Charging duraon is approximately three to ve hours from low baery.
4. When Tunstall GO is charged its light ring will illuminate green.
5. To use your device at any me, simply remove it from the wireless charger
Please Note: You will need to perform a system check at the locaon of your
charger to ensure Tunstall GO has coverage for any automac updates.
Tunstall GO will need a charge approximately every month, however, it will
inform you when it needs to be placed on the charger. Tunstall GO will also need
to be charged if you have recently sent an alert for help, as this event uses more
baery power.
Charging and Baery Nocaons
Speaker
Split ring
•Requesng Help: press and hold both buons.
•System Check: press and hold one buon.
•Cancel: press and hold one buon within 10
seconds of requesng help.
Wearing Tunstall GO with a pacemaker:
If you have a pacemaker you cannot wear Tunstall GO as a pendant. Instead, aach
Tunstall GO to the supplied split ring, which can be aached to a belt clip or keys.
Tunstall GO must be kept at a minimum distance of 25cm from your pacemaker at
all mes.
Stainless steel
Hypoallergenic chain
Microphone
Light ring
illuminates
around
Tunstall GO
Please Note:
•If you have a pacemaker, keep the wireless charger and Tunstall GO at least
25cm away from your pacemaker during charging.
•Place the charger on a at surface and please make sure all parts of the
charger are properly connected before use.
•Do not use the charger if any parts of the charging system are damaged.
•Do not place anything metal on top of the charger including the stainless
steel chain.
•Do not cover the charger with any material, including the chain.
•Do not place the charger in direct sunlight, recommended charging
temperature between 10°C to 35°C.
•During charging, Tunstall GO can become warm to the touch.
Low baery:
•When your baery is low, Tunstall GO will periodically play the following voice
message: “Low baery, please place me on the charger today.” Tunstall GO will
ash orange.
•When your baery is crically low, Tunstall GO will periodically play the following
voice message: “Crically low baery, please place me on the charger immediately.
An alert may fail.” and will ash red.
Charging cord ChargerPlug pack

Whether you are heading to the shops, walking on the beach, or vising friends,
Tunstall GO has your safety covered every step of the way. Tunstall GO is a
wearable device for summoning help any me, and from anywhere there is
3G cellular and GPS coverage.
A system check allows you to determine Tunstall GO’s status for baery level,
cellular coverage, check that you can obtain a GPS locaon and log the
coordinates from your current locaon.
It is a good idea to check places that you commonly visit to ensure that the
cellular coverage is excellent or good if an alert for help is needed.
•Press and hold one buon on either side of Tunstall GO. Please do not press
both buons together, as this will send a request for help.
•A chime will play and Tunstall GO will illuminate blue.
•A voice message will play to inform you of Tunstall GO’s baery status; “My
baery is…” (then one of the following) “Excellent”, “Good”, “Low baery;
please place me on the charger today,” or, “Crically low baery; please place
me on the charger immediately. An alert may fail.” This will also be
accompanied by a status light.
•Tunstall GO will then announce; “Checking cellular connecon.” Tunstall GO
will check the cellular coverage of your locaon and will then announce aer
a few seconds; “The connecon is” (then one of the following) “Excellent”,
“Good”, “Poor” or “Unavailable.”
Please Note: If Tunstall GO indicates that cellular coverage is poor or
unavailable, and you send an alert for help from that locaon, it may not
be successful.
•Following successful cellular check, and if congured to do so, Tunstall GO will
check if your GPS coordinates can be obtained.
•Tunstall GO will announce; “Finding your locaon.”
•When successful, a voice message will announce; “Current locaon has been
sent.” If GPS is unavailable in your locaon, Tunstall GO will announce;
“Locaon check unsuccessful.
If at any me you would like to cancel the system check, press and hold one of
the buons on Tunstall GO. A voice message will play and the light ring will ash
red to let you know that this funcon has been “cancelled.”
System Check
Standards
Pendant:
AS/CA S042.1:2015 (General).
AS/CA S042.4:2015.
AS/NZS 60950.1:2015.
AS/NZS CISPR 32:2015 (ITE, Class B).
AS/NZS 4268:2014 (869.2125MHz and 916.585MHz).
EN 62209-2 (Body SAR).
IP67.
Important Notes
Charging Tunstall GO:
The charging system is designed specically for Tunstall GO. Please do not change
any parts of the charging system and do not use the charger with any other devices.
Your Tunstall GO device may not funcon, or may stop funconing during an alert
for help if it does not have sucient baery level.
Tesng:
Test your Tunstall GO at least every 3 months to ensure it is funconing as expected
by sending an alert (as described in ‘Requesng Help’). When the operator calls, let
the operator know that you are tesng.
Cellular, GPS and RF Limitaons:
Tunstall GO requires access to a 3G cellular network to communicate, and the
availability of the Global Posioning System (GPS) satellite network to determine
its locaon.
Tunstall GO may not funcon correctly, or at all, in any of the following situaons:
•Your Tunstall GO device will not be able to send an alert, or your locaon,
if it is in an area with no coverage from the 3G cellular network of the
telecommunicaons provider it has been set up with, or if there is a
transmission failure.
•Your Tunstall GO has been set up on the Telstra network and will not work on any
other cellular network.
•You cannot take Tunstall GO overseas as it will not work in any other country.
•GPS technology can be aected by certain atmospheric condions, radio
interference, buildings, or other forms of interference that can block Tunstall
GO device’s connecon to GPS satellites. Your locaon informaon may not be
available if the GPS satellites are unavailable, or the GPS signal is blocked.
•Locaon informaon will also not be able to be displayed to Tunstall if the
locaon mapping service (SmartCare® Locate by Chiptech) is unavailable.
Disclaimer:
To the maximum extent permied by law, the manufacturer of GO will not be
liable or responsible to you for any damage, loss or injury, you may suer or incur
in connecon with any failure of your GO device due to incorrect usage, and usage
that is inconsistent with this guide, including a failure to follow the various warnings
set out in this guide.
Due to connual product development the product funconality may change without noce.
Chiptech does not accept responsibility for any errors or omissions contained within this document.
® SmartCare and Chiptech are registered trademarks of Chiptech Limited. ™ GO symbol is a trademark
of Chiptech Limited.
Tunstall GO is designed to provide its voice messages only during day me hours,
so that you will not be disturbed at night. If you send an alert for help during
the night, Tunstall GO will operate as per usual with the pre-alarm sequence and
voice messages.
If the baery is detected as being low at night it will ash orange. It will not
vibrate or make any sounds.
If your Tunstall GO beeps connually this indicates it is not funconing as
expected, please contact Tunstall immediately.
Voice Messages and Sounds
3G
Wireless Charger:
AS/NZS CISPR 11:2011 (Group 1, Class B)
AS/NZS 60950.1:2015.
Qi Compliant.
Plug pack:
AS/NZS 60950.1:2011 Inc A1.
Contact us
1800 603 377
[e-mail]
tunstallhealthcare.com.au
GO complies with the following standards:
Excellent & good Poor Unavailable
If you are going to be taking Tunstall GO on an aircra, you must enable Flight
Mode before takeo. To enable Flight Mode, press and hold one buon for 10
seconds, unl this voice message plays: “Flight Mode enabled. All funcons
suspended unl buon press or placed on a charger.” To disable Flight Mode press
a buon on Tunstall GO (this will start a system check), or place Tunstall GO on
a charger. If you require help, press and hold two buons to send an emergency
alert, this will override Flight Mode.
Lost Mode sends GPS coordinates to Tunstall when no movement has been
detected over 72 hours, so it can be found. If lost, contact Tunstall to check where
your Tunstall GO is located.
Cleaning & Maintenance
• Your Tunstall GO pendant can be cleaned with a damp cloth and a
non-corrosive, non-abrasive cleaner.
• Please do not sck objects into either the microphone hole or speaker hole.
• Tunstall GO has a dust proof casing, is rated IP67 and is water resistant.
Flight Mode & Lost Mode
Voice Messages and Sounds
Oh, the places you will GO!
8305-UG-10
Excellent & good Low Crically low
Designed and Manufactured in New Zealand by Chiptech Limited
™
If you have any questions about the functions of
Tunstall GO, please contact Tunstall for more information.