Neptune R900 Product manual

R900®Gateway Installation and
Maintenance Guide

R900®Gateway Installation and
Maintenance Guide

Copyright
This manual is an unpublished work and contains the trade secrets and confidential
information of Neptune Technology Group, which are not to be divulged to third parties and
may not be reproduced or transmitted in whole or part, in any form or by any means,
electronic or mechanical for any purpose, without the express written permission of
Neptune Technology Group Inc. All rights to design or inventions disclosed herein, including
the right to manufacture, are reserved to Neptune Technology Group Inc.
The information contained in this document is subject to change without notice. Neptune
reserves the right to change the product specifications at any time without incurring any
obligations.
Trademarks Used in This Manual
R900, R900 gateway, and Neptune are registered trademarks of Neptune Technology Group
Inc. N_SIGHTPLUS is a trademark of the Neptune Technology Group Inc. Other brands or
product names are trademarks or registered trademarks of their respective holders.
FCC Conformity
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCCRules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can emit radio frequency energy, and if not installed and used in accordance with the
instruction, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures.
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and receiver.
lConnect the equipment into an outlet on a circuit different from where the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Warning:Changes or modifications to this device not expressly approved by
Neptune Technology Group Inc. could void the user's authority to operate
the equipment.

Industry Canada
This Class B digital apparatus meets all requirements of the Canadian Interference Causing
Equipment Regulations. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may
cause undesired operation.
Cet appareillage numérique de la classe B répond à toutes les exigences de l'interférence
canadienne causant desrèglements d'équipement. L'opération est sujette aux deux conditions
suivantes: (1) ce dispositif peut ne pas causerl'interférence nocive, et (2) ce dispositif doit
accepter n'importe quelle interférence reçue, y compris l'interférence qui peutcauser
l'opération peu désirée.
NOM-121 Statement for Mexico
La operación de este equipo está sujeta a las siguientes dos condiciones:
(1) es posible que este equipo o dispositivo no cause interferencia perjudicial y
(2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda
causar su operación no deseada.
R900®Gateway
Installation and Maintenance Guide
Literature No. IMR900 Gateway 01.2022
Part No. 13194-001
Neptune Technology Group Inc.
1600 Alabama Highway 229
Tallassee, AL 36078
Tel: [phone]
Fax: [phone]
Copyright © 2003 - 2022
Neptune Technology Group Inc.
All Rights Reserved

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Contents
Chapter 1: Overview 1
About This Guide 1
General Product Overview 1
DeterminingHow to Install the Gateway 2
Choosing the Installation Site of the Gateway 2
Mounting Configurations 3
Wall Mount 3
Gateway Stand 4
Pole Installation 4
Gateway Kits 5
Power Source 5
Solar Unit 5
AC Unit 5
Cellular Modem 5
Ethernet 6
Provisioning the Cellular Service to the Gateway 6
Chapter 2: Activating the Gateway in the Host Software 7
Step One 7
Step Two 7
Step Three 9
Basic Information 11
Location 12
StaticIP 13
Web Service 14
Read Reporting 15
Command Polling 15
Process Configuration 16
Advanced Options 16
Step Four 18
Step Five 18
R900®Gateway Installation and Maintenance Guide v

Chapter 3: General Installation Information 19
Preparation 19
Gateway Specifications 19
Electrical Specifications 20
Environmental Conditions 20
Mechanical Specifications 20
Gateway Stand Specification 20
UPS Specifications 21
Solar Power System Specifications 21
Solar Panel 21
160 W Option Specifications 21
220 W Option Specifications 22
Battery Specifications 23
Battery Enclosure 23
Battery 23
RF Antenna Specifications 23
Storage 24
Unpacking 25
Tools and Materials 25
Safety and Preliminary Checks 27
Chapter 4: Install the Gateway 29
Mounting RF Antenna to a Pole or Stand 29
Mounting the RF Antenna 29
Mounting the Gateway - Solar Configuration 32
Mounting the Battery Box 32
Attaching the Solar Panel 34
Mounting the Gateway 36
Wiring the Solar Panel 37
Wiring the Battery Box 37
Wiring the Gateway 39
Connecting the Ground Wire 39
Attaching the RF Antenna Cable 40
Attaching the Power Cable 40
vi R900®Gateway Installation and Maintenance Guide
Contents

R900®Gateway Installation and Maintenance Guide vii
Securing the Gateway 41
Applying the Ballast to the Stand 41
Activating the Gateway System 42
Configuring the Cellular Modem 43
Configuring the Gateway 44
Configuring the Gateway with the USBFlash Drive 44
Securing the Gateway 44
Installing a Large Pole Mount System 45
Mounting the RF antenna to a Large Pole 45
Mounting the Gateway to a Large Pole 47
Mounting the Battery Box to a Large Pole 47
Mounting the Solar Panel to a Large Pole 49
Attaching Cables for the Gateway 50
Attaching Ground Wire 50
Attaching the RF Antenna Cable 50
Weatherizing the RF Antenna Connection 51
Connecting Power to the Gateway 51
Attaching the Power Cable 52
Configuring the Cellular Modem 52
Configuring the Gateway 52
Configuring the Gateway with theUSBFlash Drive 52
Installing the UPS to a Large Pole 53
Connecting Power to the UPS 54
Installing a Wall Mount System 56
Mounting the Gateway to a Wall 56
Installing the UPS 57
Connecting the Ground Wire 58
Connecting the Cables to theGateway 59
Mounting the RF Antenna and Antenna Mast 61
Mounting the Antenna Mast to the Building 61
Mounting RFAntenna to Antenna Mast 62
Connecting the Ethernet Cable 65
Contents

Configuring the Gateway 66
Chapter 5: Gateway Monitoring 67
Monitoring the Gateway 67
Files Missing for Days 68
Using a USB Drive to Retrieve Gateway .TAR Files 68
Processing Files 69
Up-to-Date Files 69
Chapter 6: Troubleshooting 71
Performance Troubleshooting 71
Installation Troubleshooting 72
Checking UPSStatusLEDs 72
Checking Power and Receiver 73
Verify Main Power 73
Verify the RFReceiver 73
Verifying the Digital Board 74
Cellular Modems Connectivity 75
75
75
Sierra Wireless RV55 Modem
Checking Connectivity
Cal AMP Vanguard 5530MC™ Modem 75
Verifying Cellular Modem Power 76
Report Now Function 77
Contacting Customer Support 77
By Phone 77
By Email 78
Appendix A: Solar Power Information 79
Installation Considerations for Solar Panels 79
Magnetic Declination 79
Correction for Magnetic Declination and Solar Panel Tilt 79
Facing True South 79
Specific Tilt Angle 80
Magnetic Declination for the United States 81
Selecting the Correct Solar Power System 82
viii R900®Gateway Installation and Maintenance Guide
Contents

R900®Gateway Installation and Maintenance Guide ix
Solar Power System Operation Summary 83
Troubleshooting the Solar Power System 84
Troubleshooting the Solar Controller 85
Solar Charge Controller 85
SunSaver™ Gen 2 86
Green LED 86
Red LED 86
SunSaver™ Gen 3 87
Charging Status LED 87
Battery Status LEDs 87
LEDError Indications 88
ProStar® Controllers 89
Charging Status 90
Battery Status 90
Fault Indications 90
Digital Meter 91
Manual Disconnect 91
Display Disconnects and Protections 91
Self-Diagnostics (Self-Test) 92
Terminate the Self Test 93
Select Battery Type 93
Additional Troubleshooting Information 94
Troubleshooting the Solar Panel's Battery 94
Solar Panel Troubleshooting 96
Decreased Solar Panel Output 96
Verifying Solar Panel Output 96
Appendix B: Ballast 99
Ballast Requirements 99
ROHN Industries Stand 100
Appendix C: RF Antenna and Coaxial Installation 101
RF Antenna Overview 101
Mounting the Antennas 101
Contents

Site Recommendations 102
Antenna Requirements 102
Feed Line Overview 103
Coaxial Cable Lengths for the Gateway 103
Feed Line Requirements 105
System Certification 106
Appendix D: Cellular and Ethernet Considerations 107
Cellular Modem Overview 107
Configuring the Cellular Modem 107
Equipment Required 107
Configuring the Modem 108
Configure the Sierra Wireless RV55 Modem 108
Configure the CalAmp Vanguard 5530MC™ Modem 109
Provisioning the Vanguard 5530MC™ Modem 111
Modem Setup Troubleshooting 111
4G LTE Signal Quality 111
Cellular Modem Conversion Kit 112
Upgrading to the Sierra Wireless RV55 Modem 112
External Cellular Antenna Option 112
Installing the External Cellular Antenna 112
Ethernet Termination 113
Straight-Through Ethernet Cable 113
Crossover Ethernet Cable 114
Determining if You Need a Crossover Cable 114
Appendix E: R900® Gateway Modem Upgrade 117
Required Tools 117
Instructions 117
Opening the Gateway Box 117
Removing the Old Modem 119
Installing the New WIreless Modem 120
Upgrading the Cellular Antenna 122
Applying the New Modem Label 124
x R900®Gateway Installation and Maintenance Guide
Contents

R900®Gateway Installation and Maintenance Guide xi
Glossary 127
Index 137
Contents

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xii R900®Gateway Installation and Maintenance Guide
Contents

Figures
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Figure 1 – Solar Unit®
Figure 2 – AC-Powered Wall Unit
Figure 3 – Gateway Wall Mount Installation
Figure 4 – Gateway Stand Installation
Figure 5 – Gateway Pole Installation
Figure 6 – N_SIGHT® Main Menu
Figure 7 – Settings Menu
Figure 8 – Table Maintenance Window
Figure 9 – Gateway Detail Window
Figure 10 – Table Details
Figure 11 – Collectors Tab
Figure 12 – Create Collector
Figure 13 – New Collector / Gateway Dialog
Figure 14 – Collector Type
Figure 15 – Select Type
Figure 16 – Copy an Existing Gateway
Figure 17 – Basic Information
Figure 18 – Gateway Location
Figure 19 – Static IPWindow
Figure 20 – Static IPDetails
Figure 21 – Web Service
Figure 22 – Read Reporting
Figure 23 – Command Polling
Figure 24 – Process Configuration
Figure 25 – Advanced Options
Figure 26 – Collectors Search Window
Figure 27 – Save USBBuild
Figure 28 – Coaxial Ground Kit
Figure 29 – Coaxial Hoisting Grips
Figure 30 – Mounting Brackets 29
R900®Gateway Installation and Maintenance Guide xiii

Figure 31 – Attaching the Coaxial Cable 30
Figure 32 – Weatherizing the RF Antenna 30
Figure 33 – Mounting Brackets 31
Figure 34 – Installing Pole Brackets 32
Figure 35 – Battery Box Installed 33
Figure 36 – Battery and Wiring 33
Figure 37 – Gateway Solar Panel 34
Figure 38 – Solar Panel Attached 34
Figure 39 – Solar Panel Tilt Angle 35
Figure 40 – Mounting Bracket 36
Figure 41 – Positioning the Gateway 36
Figure 42 – Back of Battery Box 37
Figure 43 – Feeding Conductor Wire 38
Figure 44 – Connector Hub 38
Figure 45 – Battery Box Wires 39
Figure 46 – Ground Wire 39
Figure 47 – RF Antenna Cable 40
Figure 48 – Power Cable 40
Figure 49 – Concrete Block Ballast 42
Figure 50 – Activating the Battery 42
Figure 51 – Gateway Cover Screws 43
Figure 52 – Large Pole Bracket 45
Figure 53 – RF Antenna Bracket 45
Figure 54 – Coaxial Cable Attached 46
Figure 55 – Weatherized Connection 46
Figure 56 – Gateway Pole Hardware 47
Figure 57 – Slot on Mounting Bracket 47
Figure 58 – Battery Box Clamps 48
Figure 59 – Pole Hardware 48
Figure 60 – Mounted Battery Box 48
Figure 61 – Mounted Solar Panel 49
Figure 62 – Adjust Tilt Angle 49
xiv R900®Gateway Installation and Maintenance Guide
Figures

R900®Gateway Installation and Maintenance Guide xv
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Figure 63 – Attach Ground Wire
Figure 64 – RF Antenna Cable
Figure 65 – Weatherized RF Port
Figure 66 – Power Cable
Figure 67 – UPSAttached to a Large Pole
Figure 68 – UPS Attached with Clamps
Figure 69 – Inside of the UPS
Figure 70 – Wall-Mounted Gateway
Figure 71 – UPS Mounted on a Wall
Figure 72 – UPS with VACInput Wired
Figure 73 – 12 VDC Output Wired
Figure 74 – Ground Wire
Figure 75 – Adding Gateway Cables
Figure 76 – Power Connector
Figure 77 – UPS Power Switch
Figure 78 – Wall Installation
Figure 79 – Securing Pole Bracket
Figure 80 – Lining up Second Pole Bracket
Figure 81 – Mounting Brackets
Figure 82 – Coaxial Cable
Figure 83 – Weatherizing RF Antenna
Figure 84 – RFAntenna to Mast
Figure 85 – Securing the Coaxial Cable
Figure 86 – Port Connection
Figure 87 – Feed-Through Assembly
Figure 88 – RJ45 Ethernet Plug
Figure 89 – Ethernet Plug Terminated
Figure 90 – Ethernet Plug Inserted
Figure 91 – Examples of N_SIGHT® PLUS Gateway Monitoring
Figure 92 – Gateway Power Plug
Figure 93 – System LEDs
Figure 94 – Modem Front View 75
Figures

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Figure 95 – Modem Back View
Figure 96 – Cellular Modem Power Plug
Figure 97 – Report Now Button
Figure 98 – Magnetic Declination U.S.
Figure 99 – Solar Power Zones
Figure 100 – SunSaver™ Gen 2 Solar Controller
Figure 101 – SunSaver™ Gen 3 Solar Controller
Figure 102 – ProStar® Controllers
Figure 103 – ROHN JRM23855 Stand
Figure 104 – Cellular Modem Front - Status LEDs
Figure 105 – Cellular Modem Back - StatusLEDs
Figure 106 – Unit Status Window
Figure 107 – Straight-Through Ethernet Cable
Figure 108 – Crossover Ethernet Cable
Figure 109 – Required Tools
Figure 110 – Torx Screwdriver
Figure 111 – Disconnect Power to Collector
Figure 112 – Disconnect Power, Ethernet, and Antenna Cable
Figure 113 – Removing the Modem
Figure 114 – Remove SIMCard
Figure 115 – Insert New SIMCard
Figure 116 – Mount Sierra Modem on Gateway Door Panel
Figure 117 – Reconnect Cables to Sierra Modem
Figure 118 – Remove Existing External Cellular Antenna
Figure 119 – Clean Antenna Mounting Area
Figure 120 – Check O-ring
Figure 121 – Lock Washer and Tightening Bolt
Figure 122 – Check Gateway Door Gasket
Figure 123 – New FCC Label 125
xvi R900®Gateway Installation and Maintenance Guide
Figures

Tables
Table 1 – Types of Gateway Installations 2
Table 2 – Cellular Modem Parts List 5
Table 3 – Ethernet Parts List 6
Table 4 – Electrical Specifications 20
Table 5 – Environmental Conditions 20
Table 6 – Mechanical Specifications 20
Table 7 – Gateway Stand Specification 20
Table 8 – UPS Specification 21
Table 9 – Solar Power System Specification - 160 W Option 21
Table 10 – Solar Power System Specification - 220 W Option 22
Table 11 – Solar Power System Specifications - Battery Enclosure 23
Table 12 – Solar Power System - Battery 23
Table 13 – RF Antenna Specifications 23
Table 14 – Recommended Tools and Materials 25
Table 15 – Determining the Configuration Options 44
Table 16 – Determining the Configuration Options 52
Table 17 – Installing a Wall Mount System 56
Table 18 – Performance Troubleshooting 71
Table 19 – UPS Status LEDs 72
Table 20 – Recommended Solar Panel Tilt Angle1 80
Table 21 – Solar Power System Selection 82
Table 22 – Solar Power System Troubleshooting 84
Table 23 – Charging Status LED Definitions 87
Table 24 – Battery Status LED Definitions 88
Table 25 – Charging Status LED Error Indications 88
Table 26 – Battery Status LED Error Indications 89
Table 27 – Charging Status LED Indicator 90
Table 28 – Battery Status LED Indicators 90
Table 29 – Fault Indications 90
Table 30 – Self-Test Display Examples 92
R900®Gateway Installation and Maintenance Guide xvii

Table 31 – Fault Error List 93
Table 32 – Battery Type Switch Positions 93
Table 33 – Voltages for SOC at 25°C 94
Table 34 – Battery Load Voltage by DOD 95
Table 35 – Sunlight by Time of Day in Winter 97
Table 36 – Sunlight by Time of Day in Summer 97
Table 37 – ROHN Stand Footprint Dimensions 99
Table 38 – Mounting Antenna Considerations 101
Table 39 – Acceptable Coaxial Cables 103
Table 40 – Coaxial Order Matrix 104
Table 41 – Installation Materials Needed 106
Table 42 – Certifying Carriers by Nation 107
Table 43 – 4G LTE Cellular Signal Quality Measurements* 112
Table 44 – Cable Color Code 115
xviii R900®Gateway Installation and Maintenance Guide
Tables