NetComm 3G38WV-TS User manual

NetComm Smart Hub 4G
USER GUIDE

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Copyright
Copyright©2011 NetComm Limited. All rights reserved.
The information contained herein is proprietary to NetComm Limited. No part of this document may be translated transcribed
reproduced in any form or by any means without prior written consent of NetComm Limited.
Please note: This document is subject to change without notice.
Save Our Environment
When this equipment has reached the end of its useful life it must be taken to a recycling centre and processed separately from
domestic waste.
The cardboard box the plastic contained in the packaging and the parts that make up this device can be recycled in accordance
with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be
subject to penalties or sanctions under the law. Instead ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This manual covers the following products:
NetComm Smart Hub 4G – 3G38WV-TS
DOCUMENT VERSION DATE
1.0 - Initial document release 24/10/2011
Table 1 - Document Revision History

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Table of Contents
Table of Contents .......................................................................................................................................................................... 3
Overview ........................................................................................................................................................................................ 4
Introduction ................................................................................................................................................................................................... 4
Target Users .................................................................................................................................................................................................. 4
Prerequisites.................................................................................................................................................................................................. 4
Notation ........................................................................................................................................................................................................ 4
Product Introduction ..................................................................................................................................................................... 5
Product Overview .......................................................................................................................................................................................... 5
Package Contents ......................................................................................................................................................................................... 5
Product Features ........................................................................................................................................................................................... 5
Note about your SI ...................................................................................................................................................................................... 5
Physical Dimensions and Indicators ............................................................................................................................................ 6
LED Indicators ............................................................................................................................................................................................... 6
Inte rated Interfaces ..................................................................................................................................................................... 6
Physical Dimensions ...................................................................................................................................................................................... 7
Netcomm Smart Hub 4G Default Settings ...................................................................................................................................................... 7
Safety and Product Care ............................................................................................................................................................... 8
Transport and Handlin ................................................................................................................................................................. 8
Installation and Confi uration of the Netcomm Smart Hub 4G ................................................................................................... 9
Placement of your Smart Hub ........................................................................................................................................................................ 9
Avoid obstacles and interference .................................................................................................................................................................... 9
Cordless Phones ........................................................................................................................................................................................... 9
Choose the “Quietest” Channel for your Wireless Network .............................................................................................................................. 9
Hardware installation.................................................................................................................................................................................... 10
Connecting via a cable ................................................................................................................................................................................. 10
Connecting wirelessly .................................................................................................................................................................................. 10
First Time Simple Configuration Wizard ......................................................................................................................................................... 11
anagement Console Login Procedure ........................................................................................................................................................ 17
anagement Console .................................................................................................................................................................................. 18
Advanced Features ...................................................................................................................................................................................... 22
Additional Product Information ................................................................................................................................................... 50
Using the Netcomm Smart Hub 4G to make and receive telephone calls ....................................................................................................... 50
Technical Data ............................................................................................................................................................................. 53
Electrical Specifications ................................................................................................................................................................................ 53
Environmental Specifications / Tolerances .................................................................................................................................................... 53
FAQ .............................................................................................................................................................................................. 54
Appendix A: Tables...................................................................................................................................................................... 56
Le al & Re ulatory Information................................................................................................................................................... 57
Intellectual Property Rights ........................................................................................................................................................................... 57
FCC Warning ............................................................................................................................................................................................... 57
IC Important Note ........................................................................................................................................................................................ 57
Contact......................................................................................................................................................................................... 58

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Overview
Introduction
This manual provides information related to the installation operation and utilisation of the NetComm Smart Hub 4G.
Target Users
The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts.
Prerequisites
Before continuing with the installation of your router please confirm that you comply with the minimum system requirements below.
An activated TELUS SIM card.
Computer with Windows Macintosh or Linux-based operating systems with a working Ethernet adapter with TCP/IP
Protocol installed.
A Web Browser such as Internet Explorer Netscape Navigator Mozilla Firefox Opera Safari etc.
Wireless Computer System Requirements:
oComputer with a working 802.11b 802.11g or 802.11n wireless adapter.
Notation
The following symbols are utilised in this user manual:
-
The following note requires attention
-
The following note provides a warning
-
The following note provides relevant information

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Product Introduction
Product Overview
Quad-Band HSPA+ (where network is available).
Up to 21Mbps downlink / 5.76Mbps uplink
1.
2 x Voice ports (circuit-switched)
1 x 10/100 LAN Ethernet port.
802.11n/300Mbps Wireless
1
(Backward compatible with 802.11b/g).
1 x WAN Ethernet port for optional alternate Internet connectivity (ADSL/Cable/Satellite).
Supports auto Internet fall back to WAN.
2 x Internal Wi-Fi antennas.
Wi-Fi Protected Setup (WPS) for wireless connectivity.
Browser based interface for configuration and management.
Wireless security options- WEP WPA WPA2.
1. Speeds are dependent on network coverage. See your MBB provider coverage maps for more details. The total number of Wi- i users can also affect data speeds.
Maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specifications. Actual wireless speed and coverage are
dependent on network and environmental conditions included but not limited to volume of network traffic, building materials and construction/layout.
Package Contents
The Netcomm Smart Hub 4G package consists of:
3G38WV-TS – NetComm Smart Hub 4G HSPA+ Wi-Fi Router with Voice.
12VDC~1.5A Power Adapter.
1 x External Antenna.
1 x RJ-45 LAN Cable.
1 x RJ-11 phone cable.
Quick Setup Guide.
Wireless Security Card.
If any of these items are missing or damaged please contact TELUS Client care at 1-866-558-2273
Product Features
The NetComm Smart Hub 4G creates a secure Wi-Fi network providing Internet access for up to 15 users and simultaneous phone
service using the TELUS 4G network. With quick and easy setup the NetComm Smart Hub 4G provides a landline experience
without the need for fixed line connections. Simply plug the NetComm Smart Hub 4G into a power outlet then insert an active
TELUS SIM card into the slot on the rear panel to access a 4G Internet connection within minutes.
The NetComm Smart Hub 4G incorporates a WLAN 802.11b/g/n access point one 10/100Mbps Ethernet port one 10/100Mbps
Ethernet WAN port and two phone ports for making and receiving telephone calls. It features the latest security options such as
WPA and WPA2 data encryption SPI (Stateful Packet Inspection) Firewall and VPN pass through.
Note about your SIM
Your NetComm Smart Hub 4G will lock itself to a SIM card once it has been inserted. Once your NetComm Smart Hub 4G has
been locked to a particular SIM card two things will happen:
You won’t be able to use the SIM card in any other device (including other NetComm Smart Hub 4Gs).
You won’t be able to use other SIM cards in your NetComm Smart Hub 4G (including other TELUS SIM cards).
Please note: A firmware upgrade or factory reset will not affect the SIM lock to the NetComm Smart Hub 4G.
For additional support please contact TELUS Client Care on 1-866-558-2273

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Physical Dimensions and
Indicators
LE Indicators
The Netcomm Smart Hub 4G has been designed to be placed on a desktop. All of the cables exit from the rear for better
organization. The display is visible on the front of the Smart Hub to provide you with information about network activity and the
device status. See below for an explanation of each of the indicator lights.
LED INDICATOR ICON DEFINITION
Wi- i
A solid blue light indicates when WLAN is enabled. The LED blinks on
traffic (data transfer).
WAN
WAN mode: Lights up when the router is connected to the internet via
a fixed line WAN connection
LAN
A solid blue light indicates when specific a LAN connection is
established. The LED blinks on LAN port traffic throughput.
4G
A solid blue light indicates when the Netcomm Smart Hub 4G is
connected via 4G. The LED blinks on traffic throughput.
Line 1
A solid blue light indicates when the analogue telephone connected to
Line 1 is off-hook. The LED blinks on an incoming call.
Line 2
A solid blue light indicates when the analogue telephone connected to
Line 2 is off-hook. The LED blinks on an incoming call.
Power
A solid amber light indicates when the device is powered on. The LED
blinking during device start up.
Table 2 - LED Indicators
Inte rated Interfaces
The following integrated interfaces are available on the rear of the Netcomm Smart Hub 4G:
INTERFACE FUNCTION
SIM Slot Insert your SIM card here (until you hear a click). Please be careful to insert the SIM with the
correct orientation by viewing the printed icon.
4G Antenna Attach in the 4G Antenna here in a clockwise direction.
WAN WAN Ethernet port for ixed Line (ADSL/Cable/Satellite) connection.
LAN LAN Port for wired Ethernet clients (Computers, Laptops etc.).
Line 1 Phone port to enable a connection to a standard analogue telephone.
Line 2 Phone port to enable a connection to a standard analogue telephone.
Reset/WPS Hold this button down for over 10 seconds to reset to factory defaults. Hold and release this
button for less than 10 seconds to enable the WPS push-button-connect function.
Power Power connector, connects to a DC 12V 1.5A Power Adapter.
Table 3 - Rear Panel Ports

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Physical imensions
The following page lists the physical dimensions of the Netcomm Smart Hub 4G.
Figure 1 Netcomm Smart Hub 4G Dimensions
NETCOMM SMART HUB 4G
Length 133 mm
Height 137 mm
Width 34 mm
Weight 250 grams
Table 4 - Device Dimensions
Netcomm Smart Hub 4G efault Settings
The following tables list the default settings for the Netcomm Smart Hub 4G.
LAN (MANAGEMENT)
Static IP Address: 192.168.20.1
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
Table 5 - LAN Management Default Settings
WAN (INTERNET)
WAN mode: DHCP
Table 6 - WAN Port Default Settings
WIRELESS (WI-FI)
SSID: (Refer to the included wireless security card)
Security: WPA-PSK
Security Key: (Refer to the included wireless security card)
Table 7 Wi-Fi Default Settings
or security purposes, each Netcomm Smart Hub 4G comes with a unique SSID that varies by a 2 digit number at the end. e.g. SSID:
“TELUS_Smart_Hub_XX”
NETCOMM SMART HUB 4G WEB INTERFACE ACCESS
Username: admin
Password: admin
Table 8 - Web Interface Default Settings
NETCOMM SMART HUB 4G DEFAULT APN
Default APN: isp.telus.com
Table 9 - Default APN Settings

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Safety and Product Care
With reference to unpacking installation use and maintenance of your electronic device the following basic guidelines are
recommended:
Do not use or install this product near water to avoid fire or shock hazard. For example near a bathtub kitchen sink
laundry tub or near a swimming pool. Also do not expose the equipment to rain or damp areas (e.g. a wet basement).
Do not connect the power supply cord on elevated surfaces. Allow it to lie freely. There should be no obstructions in its
path and no heavy items should be placed on the cord. In addition do not walk on step on or mistreat the cord.
To safeguard the equipment against overheating make sure that all openings in the unit that offer exposure to air are
unobstructed.
WARNING
Disconnect the power line from the device before servicing.
Transport and Handlin
When transporting the Netcomm Smart Hub 4G it is recommended to return the product in the original packaging. This ensures
the product will not be damaged.
In the event the product needs to be returned ensure it is securely packaged with appropriate padding to prevent
damage during courier transport.

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Installation and Confi uration of
the Netcomm Smart Hub 4G
Placement of your Smart Hub
Just like your mobile phone the Netcomm Smart Hub 4G’s location will affect its signal strength to the TELUS Mobile Base Station
(Cell Tower). The data speed achievable from the Netcomm Smart Hub 4G is relative to this signal strength which is affected by
many environmental factors. Please keep in mind that the Netcomm Smart Hub 4G will need adequate signal strength in order to
provide Internet connectivity whilst choosing a location to place your Netcomm Smart Hub 4G.
Similarly the wireless connection between your Netcomm Smart Hub 4G and your Wi-Fi devices will be stronger the closer your
connected devices are to your Netcomm Smart Hub 4G. Your wireless connection and performance will degrade as the distance
between your Netcomm Smart Hub 4G and connected devices increases. This may or may not be directly noticeable and is greatly
affected by the individual installation environment.
If you have concerns about your network’s performance that might be related to range or obstruction factors try moving the
computer to a position between three to five meters from the Netcomm Smart Hub 4G in order to see if distance is the problem.
Please note: While some of the items listed below can affect network performance they will not prohibit your wireless
network from functioning; if you are concerned that your network is not operating at its maximum effectiveness this
checklist may help. Please ensure that your Netcomm Smart Hub’s 4G external antenna is positioned vertically (toward the
ceiling).
If you experience difficulties connecting wirelessly between your Wi-Fi Devices and your Netcomm Smart Hub please try the
following steps:
 In multi-storey homes place the Netcomm Smart Hub 4G on a floor that is as close to the centre of the home as
possible. This may mean placing the Netcomm Smart Hub 4G on an upper floor.
Try not to place the Netcomm Smart Hub near a cordless telephone that operates at the same radio frequency as the
Netcomm Smart Hub 4G (2.4GHz).
Avoid obstacles and interference
Avoid placing your Netcomm Smart Hub 4G near devices that may emit radio “noise ” such as microwave ovens. Dense objects
that can inhibit wireless communication include:
Refrigerators
Washers and/or dryers
Metal cabinets
Large aquariums
Metallic-based UV-tinted windows
If your wireless signal seems weak in some spots make sure that objects such as those listed above are not blocking
the signal’s path (between your devices and the Netcomm Smart Hub 4G).
Cordless Phones
If the performance of your wireless network is impaired after considering the above issues and you have a cordless phone:
Try moving cordless phones away from your Netcomm Smart Hub 4G and your wireless-enabled computers.
Unplug and remove the battery from any cordless phone that operates on the 2.4GHz band (check manufacturer’s
information). If this fixes the problem your phone may be interfering with the Netcomm Smart Hub 4G.
If your phone supports channel selection change the channel on the phone to the farthest channel from your wireless
network. For example change the phone to channel 1 and move your Netcomm Smart Hub 4G to channel 11. See
your phone’s user manual for detailed instructions.
If necessary consider switching to a 900MHz or 5GHz cordless phone.
Choose the “Quietest” Channel for your Wireless Network
In locations where homes or offices are close together such as apartment buildings or office complexes there may be wireless
networks nearby that can conflict with your wireless network. Use the Site Survey capabilities found in the Wireless Utility of your
wireless adapter to locate any other wireless networks that are available (see your wireless adapter’s user manual) and switch your
Router and computers to a channel as far away from other networks as possible.

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Experiment with more than one of the available channels in order to find the clearest connection and avoid interference from
neighbouring cordless phones or other wireless devices.
Hardware installation
1. Attach the supplied antenna to the port marked 4G Antenna. [This should be attached in a clockwise direction.]
2. Insert your SIM card (until you hear a click) into the SIM slot.
Please note: SIM cards are assigned specific rate plans for the NetComm Smart Hub 4G. Once activated in your NetComm
Smart Hub 4G these plans and SIM card will not work in other TELUS devices.
3. For voice functionality connect a standard analogue telephone to the port labelled Line 1 using the RJ-11 Cable provided.
4. Connect the power adapter to the Power socket on the back of the Netcomm Smart Hub 4G.
5. If required - To activate jacks in your home or office connect an RJ-11 cable from the port labelled Line 2 to any wall jack.
6. Plug the power adapter into the wall socket and switch on the power.
7. Wait approximately 60 seconds for the Netcomm Smart Hub 4G to power up.
Connecting via a cable
1. Connect the Ethernet cable provided to the port marked LAN at the back of the Netcomm Smart Hub 4G.
2. Connect the other end of the yellow Ethernet cable to your computer.
3. Wait approximately 30 seconds for the connection to establish.
4. Open your Web browser and type http://192.168.20.1 into the address bar and press enter.
5. Follow the steps to set up your Netcomm Smart Hub 4G.
6. After the setup process is completed you will be connected to the Internet.
Connecting wirelessly
1. Ensure Wi-Fi is enabled on your device (computer/laptop/Smartphone).
2. Scan for wireless networks in your area and connect to the network name that matches the Wireless network name found
on the Wireless Security Card (included in the box).
Figure 2 - Included Security Card
Please note: For security purposes each Netcomm Smart Hub 4G has a unique SSID (such as TELUS_Smart_Hub_XX)
and Wireless Security Key. The included Wireless Security Card lists these instead of the xxxxx’s shown in the screenshot
above.
3. When prompted for your wireless security settings enter the Wireless security key listed on your Wireless Security Card.
4. Wait approximately 30 seconds for the connection to establish.
5. Open your Web browser and type http://192.168.20.1 into the address bar and press enter.
6. Follow the steps to set up your Netcomm Smart Hub 4G.
7. After the setup process is completed you will be connected to the Internet.
8. To connect additional devices via Wi-Fi repeat steps 1 through 4.

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First Time Simple Configuration Wizard
When you log in to your NetComm Smart Hub 4G for the first time you will be presented with the NetComm Smart Hub 4G “Set-up
Wizard” as shown in the screenshot below. This wizard can be skipped by clicking on the link shown on the screenshot below. You
can re-run the Setup Wizard again anytime after first use by selecting the “Startup Wizard” option under the “Administration” tab in
the Advanced View of the management console.
Select your Language Preference Time Zone and whether you would like to activate the System Monitor feature and then click
“Next” to continue;
Please note: The System Monitor feature will regularly check the internet connection. If the specified failure count is
exceeded the device will reset the MBB connection. You can also choose a Periodic Reboot interval to force the Netcomm
Smart Hub 4G to reboot after the specified period of time. For more information on this and System Monitor configuration
options please refer to the System Monitor configuration section on page 46.
Figure 4 - Startup Wizard - Web Configuration Username and Password Settings
This page allows you to customize the username and password required to administer your Netcomm Smart Hub 4G. It is
recommended that you choose a unique password for added security. Please enter the username and password that you wish to
use or leave these fields unchanged to use the default username and password of admin. Click “Next” to continue.
Figure
3
-
Startup Wizard Language
, Time Zone
and
System Monitor
Settings

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Figure 5 - Startup Wizard - Wi-Fi Settings
The next page allows you to configure basic Wi-Fi settings.
Wireless (Wi-Fi):
Wi-Fi is set to “On” by default. Changing this option to “Off” will turn off the wireless feature and you will not be able to connect to
your Netcomm Smart Hub 4G via Wi-Fi.
SSID Broadcast Name (Maximum 32 Characters):
The SSID (Service Set Identifier) is the name of your wireless network. Use a unique name to identify your wireless network so that
you can easily connect from your wireless clients. This field is case sensitive and can be up to 32 characters in length. You should
change the default SSID for added security.
SSID Broadcast:
Select the ‘Disable’ option to hide the SSID of your Netcomm Smart Hub 4G. If the SSID Broadcast option is disabled other people
will not be able scan and detect your Netcomm Smart Hub 4G’s SSID.
Click “Next” to continue.
Figure 6 - Startup Wizard - Wi-Fi Security Settings
This page allows you to configure Wi-Fi security settings for your Netcomm Smart Hub 4G. Setting a strong wireless security level
(such as WPA-PSK - AES) can prevent unauthorized access to your wireless network. Please enter the Security Key that you wish
to use or leave this field unchanged to use the default Security Key. Click “Next” to continue.

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This page allows you to configure the AssureNet service settings. AssureNet is a service offered to Business customers who
subscribe to the TELUS AssureNet product. It provides an automatic failover and failback between your wireline and wireless
Internet services. In the event your wireline service becomes unavailable AssureNet automatically swaps to your wireless service to
maintain Internet connectivity. In the event of a failover or failback occurring an email and/or SMS notification message can be sent
advising you of the current Internet connection conditions.
Figure 7 - Startup Wizard - AssureNet Service Settings
If you want to enable the AssureNet feature click “Yes” and the following warning will be displayed. Click “Ok” to continue.
Figure 8 - Startup Wizard - AssureNet Service Warning
Figure 9 - Startup Wizard - AssureNet Service Settings - Location
Select your location from the “Where are you located?” drop down menu and click “Next” to continue.

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Select how you would like to be notified of a failover or failback occurring. You can select from an Email an SMS Both an Email
and an SMS or None. Click the appropriate option for your environment.
Figure 10: Startup Wizard - Assurenet Service Settings - Notification Settings
Enter a name to identify the Netcomm Smart Hub 4G (This name is used in the Email or SMS message) and then enter the
applicable email address(es) or Mobile Telephone number(s). Click “Next” to continue.
Figure 11: Startup Wizard - Assurenet Service Settings Inbound Data Settings
Enabling Inbound Data provides the ability to configure a dynamic DNS service with your current Internet IP address.
If you would like to use this feature select “Yes” and the following warning will be displayed. Click “Ok” to continue
Figure 12: Startup Wizard - Assurenet Service Settings - Inbound Data Warning

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Enter the appropriate dynamic DNS service account details.
The following dynamic DNS providers can be selected:
-dyndns.org
-freedns.afraid.org
-www.zoneedit.com
-www.no-ip.com
-Custom DDNS server (for using a service not currently in the list).
After entering your dynamic DNS service details click “Next”.
Figure 13: Startup Wizard - Dynamic DNS Settings
The Telus Important Information page will appear recommending the router failover function be tested by disconnecting power to
the modem. It also recommends the router set DHCP to On. Check that you receive an SMS message and/or notification email
once the failover function has changed WAN services.
Figure 14: Startup Wizard - Assurenet Service Settings - Important Information
Press the Next button to continue.

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Figure 15: Startup Wizard - Installation Summary
Review your settings then click “Finish” to save configuration. Click “Back” if you want to make changes.
After the Finish button has been clicked the Netcomm Smart Hub 4G will save your configuration and reboot. Please wait as this
process takes about 2 minutes. You will be guided back to the management console once the process is complete.
Figure 16: Startup Wizard Reboot and Save Settings

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Management Console Login Procedure
After first time setup the management console will be password protected to prevent unauthorized access to the configuration
settings of your Netcomm Smart Hub 4G.
To log in to the management console and view the status and make changes to your Netcomm Smart Hub 4G please follow the
steps below:
1. Open your web browser (e.g. Internet Explorer/Firefox/Safari) and navigate to http://192.168.20.1
2. Enter the username and password configured during the first time setup and click the submit button. Use the default
username and password “admin” if the login details haven’t been customized. Click Login to continue.
Please note: If you forget the username and password you selected during the Netcomm Smart Hub 4G set-up process
holding the reset button for over 10 seconds will restart the unit with the original settings (username: admin / admin).
Please note: In the event that your Internet connection becomes unavailable and no fail over service has been configured
the Netcomm Smart Hub 4G Management console page will display when attempting to browse to an Internet site.
Figure 17 - Management Console Login

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Management Console
Basic Status O er iew
The basic status page provides basic system related information. It can be accessed by clicking on the “Switch to Basic view”
button from the top of the status page.
Figure 18 - Basic View Status
The status page shows the current primary Internet connection WAN/LAN status MBB connection status current Signal Strength
(dBm) and the SIM Status.
ITEM DEFINITION
Current Internet Route
The Current Internet Route describes which connection method is currently being utilised by the router to access the
Internet. This should be either MBB (Mobile Broadband) or WAN.
MBB means the Netcomm Smart Hub 4G is currently connected via an MBB service.
WAN means the Netcomm Smart Hub 4G is currently connected via a wire line WAN service.
LAN Port Status The current status of the LAN port connection.
WAN Status The current status of the WAN based Internet connection.
MBB Connection Status The current status of the MBB based Internet connection.
Provider The current MBB service provider the connection is using.
SIM Status The current status of your inserted SIM card.
Signal Strength The current signal strength of the MBB service connection.
Table 10: Basic View - Status

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General Settings
Figure 19 - Basic View General Settings
The General Settings page in the router’s Basic view enables you to change the username and password required to login to the
Management console. The current time zone can also be changed on this page. If you make any changes to the settings click
“Save and apply changes” to save and make these settings changes active.

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MBB Settings
Figure 20 - Basic View - MBB Settings
The Mobile Broadband (MBB) Settings page in Basic view enables you to select which of the configured (MBB) profiles will be used
to connect to the Internet. The operating mode of the Telus connection can also be configured here. To configure your Telus
connection select the applicable Profile name and associated settings from the “Profile Name” pull down menu. You can then
select from the following operation modes:

Always on

Off

Automatic MBB Backup
When using the “Automatic MBB Backup” option pick a high availability website (such as: alive.telus.com) as the web address to
test your Netcomm Smart Hub 4G’s connectivity with.
In the event the primary fixed line WAN connection is unavailable if the MBB Operation mode is set to “Automatic MBB Backup” the
Netcomm Smart Hub 4G will automatically swap to your configured Telus connection.
If you make any changes to the settings click “Save and apply changes” to save and make these new settings active.