NetComm V100 User manual

V100LS User Guide YML739Rev1
2www.netcomm.com.au
Contents
Introduction ................................................................................................................................ 4
Please read this section before installation ................................................................................ 4
Do I need a Micro filter? .............................................................................................................. 5
Package Contents ....................................................................................................................... 6
Minimum System equirements ................................................................................................. 7
V100LS ATA Overview ................................................................................................................. 8
Front Indicators ..................................................................................................................... 8
Back Panel ............................................................................................................................ 9
esetting the V100LS ATA to its factory default settings: ...................................................... 9
Installing the V100LS ATA .......................................................................................................... 10
Before continuing... ............................................................................................................. 10
Option A - Ethernet ADSL Internet Connection ..................................................................... 11
Option B - Optus/Telstra Cable Internet Connection .......................................................... 12
Using your V100LS ..................................................................................................................... 13
Making outgoing calls ......................................................................................................... 13
eceiving incoming calls ...................................................................................................... 14
Connecting an Answering Machine ...................................................................................... 14
Voicemail ............................................................................................................................. 14
How do I setup my voice mail box?................................................................................ 14
How do I collect my voice mail? ..................................................................................... 14
Your Account ............................................................................................................................. 15
Checking your Account ........................................................................................................ 16
Checking your Statement .................................................................................................... 16
Checking your call list .......................................................................................................... 17
echarging your account ..................................................................................................... 18
IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD THE ANALOGUE
PHONE PORT ON THE V100LS ATA BE DIRECTLY
CONNECTED TO YOUR TELEPHONE LINE. IT SHOULD
ONLY BE USED TO CONNECT A TELEPHONE.

YML739Rev1 V100LS User Guide
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Appendix A: Troubleshooting ................................................................................................... 19
Modem and LAN port LED is black ........................................................................... 19
Dial tone, but can’t make or receive calls ............................................................... 19
Fail to register on SIP server .................................................................................... 19
Non-continuous voice .............................................................................................. 19
No DTMF tone at remote site ................................................................................... 19
Cannot receive any incoming calls .......................................................................... 20
Warnings ................................................................................................................. 20
Appendix B: Cable Connections ................................................................................................ 21
J-45 Network Ports ....................................................................................................... 21
Twisted pair cables ........................................................................................................ 21
Straight and crossover cable configuration ................................................................... 22
J11 connector and cable .............................................................................................. 22
605 to J-11 adapter ...................................................................................................... 23
Appendix C: Installing the V100LS ATA Utility .......................................................................... 24
Using the V100LS ATA Configuration Utility .............................................................................. 25
Status Tab .......................................................................................................................... 25
Connection Mode Tab ......................................................................................................... 27
SIP Tab ............................................................................................................................... 29
Local ............................................................................................................................. 29
Host ........................................................................................................................ 29
Phone Configuration ............................................................................................... 30
Proxy and egistrar ................................................................................................. 30
Call Forward .................................................................................................................. 31
STUN Tab ...................................................................................................................... 32
Telephone Book Tab ........................................................................................................... 33
Tool Tab .............................................................................................................................. 35
System ..........................................................................................................................35
Diagnostic ..................................................................................................................... 36
Upgrade ........................................................................................................................ 36
Appendix D: egistering your NetComm Product .................................................................... 37
NetComm Contact Information............................................................................................ 37
MyFone Customer VoIP Numbers ....................................................................................... 37
Appendix E: Legal & egulatory Information ........................................................................... 38
Customer Information ......................................................................................................... 38
Product Warranty ............................................................................................................... 39
Limitations of Warranty....................................................................................................... 39
MyFone Customer VoIP Numbers
Customer C re: 181
VoiceM il: 121
Rech rge Account: 151
Customer Support: 1300 731 048.

V100LS User Guide YML739Rev1
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Introduction
Thank you for your purchase of NetComm's V100LS VoIP ATA (Analogue Telephone A apter).
NetComm's V100LS offers the following features to the user:
■Make telephone calls using their MyNetFone VoIP account.
■Connect to a Switch or Router an use the Internet at the same time.
This gui e covers installation of the V100LS in various scenarios an various broa ban connection
types (ADSL or Cable).
Please read this section before installation
This assumes that your mo em / router has a DHCP server running. If DHCP is not running, either
enable the DHCP service on your mo em / router or you will nee to run the configuration utility on
the CD-ROM to configure the V100 to work on your network.
The efault IP a ress of the V100LS ATA is 192.168.1.100.
Please ensure you have the following checklist complete before connecting the V100LS ATA to
your network:
■A DHCP compatible router or switch is require if you wish to use the internet at the same
time.
■A spare Ethernet port on the router or switch attache to your mo em.
■A working broa ban Internet connection. Consult an ISP if you o not have a broa ban
connection.
■Analogue telephone (e.g. Telstra phone or a DECT (cor less telephone) base station) to be
connecte to the telephone (RJ11) port on the V100.
■A microfilter is require if you have an ADSL connection an wish to connect another
telephone or facsimile irectly to the line.
Note: If you wish to use the caller ID feature, you will need a telephone with an LCD
screen.

YML739Rev1 V100LS User Guide
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Do I need a Micro filter?
Micro filters are use to prevent common telephone equipment, such as phones, answering
machines an fax machines, from interfering with your ADSL service. If your ADSL enable
phone line is being use with any other equipment other than your ADSL Mo em then you
will nee to use one Micro filter for each phone evice.
Note: A Microfilter is not required with a Cable Internet connection.
Splitters may be installe when your ADSL line is installe or when your current phone line is
upgra e to ADSL. If your telephone line is alrea y split you will not nee to use a Microfilter
- check with your ADSL service provi er if you are unsure.
Each micro filter is connecte in-line with your telephone or fax machine so that all signals
pass through it. Telephones an /or facsimiles in other rooms that are using the same exten-
sion will also require Microfilters. The following iagram gives an example of connecting your
ADSL Mo em/Router using a Microfilter.

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Package Contents
The following items shoul be containe in your V100LS Package:
■V100LS ATA
■CD-ROM containing the Configuration Utility
an this Manual
■ RJ45 Ethernet Cable (CAT5 UTP Straight-Through)
■RJ11 ADSL Cable (Stan ar telephone cable)
■Power A apter
■Quick Connect Gui e an this Installation Gui e
Check the contents of your package an , if any parts are missing or amage , please contact
your Dealer.

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Minimum System Requirements
■A DHCP compatible router or switch is require if you wish to use the internet at the same
time.
■A spare Ethernet port on the router or switch attache to your mo em.
■A working broa ban Internet connection. Consult an ISP if you o not have a broa ban
connection.
■Analogue telephone (e.g. Telstra phone or a DECT (cor less telephone) base station) to be
connecte to the telephone (RJ11) port on the V100.
■A microfilter is require if you have an ADSL connection an wish to connect another
telephone or facsimile irectly to the line.
Note: If you wish to use the caller ID feature, you will need a telephone with an LCD
screen.

V100LS User Guide YML739Rev1
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V1 LS ATA Overview
Front Indicators
NUMBE LABEL DESC IPTION
WAN Lights up when WAN link an activity is
etecte .
PHONE Lights up when there is voice activity.
POWER Lights up when evice is powere on.
 

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Back Panel
NUMBE LABEL DESC IPTION
Phone Telephone jack (RJ-11) for connecting to an
analogue phone.
Power For connecting to the power a apter that
comes with the package.
Reset To reset your V100LS to its factory efault
settings. (All customise settings that you
have save will be lost!)
NOTE: This will not erase your MyNetFone username and password and the SIP server
the ATA communicates with.
WAN 10/100 Base-T Ethernet Jack (RJ-45) for
connecting to your Broa ban Mo em,
Router or Switch.
NOTE: Telstra and Optus Cable users must connect a DHCP enabled outer or Switch.
Resetting the V100L ATA to its factory default settings:
■Ensure that your V100LS ATA is powere on, in icate by the POWER in icator light.
■Use a paper clip or a pencil tip to epress the reset button for at lest 5 secon s an then
release the button.
■At this point, the WAN in icator light will begin flashing. The reset process is now in
progress.
■When the WAN an POWER lights remain on an o not flash, it means that the reset
process is complete . The efault settings are now restore .
 

V100LS User Guide YML739Rev1
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Installing the V1 LS ATA
This section covers the installation of the V100LS ATA on your network. The efault configuration
of the V100LS ATA allows the evice to be installe on your network quickly an easily. Your
MyNetFone username an passwor are alrea y pre-configure into the evice, an it is set to be a
DHCP client allowing it to gather its necessary TCP/IP a ress etails from your mo em / router on
your network.
Note: Your modem / router must have a DHCP server running. Please consult the
manual for your modem / router to find out how to enable this if it is not running
else you can login to the V100LS ATA's web interface to manually configure the
device's TCP/IP details.
Before continuing...
This assumes that your mo em / router has a DHCP server running. If DHCP is not running, either
enable the DHCP service on your mo em / router or you will nee to run the configuration utility on
the CD-ROM (as etaile in Appen ix C) to configure the V100 to work on your network.
The efault IP a ress of the V100LS ATA is 192.168.1.100.
Please ensure you have the following checklist complete before connecting the V100LS ATA to
your network:
❑A DHCP compatible router or switch is require if you wish to use the internet at the same
time.
❑A spare Ethernet port on the router or switch attache to your mo em.
❑A working broa ban Internet connection. Consult an ISP if you o not have a broa ban
connection.
❑Analogue telephone (e.g. Telstra phone or a DECT (cor less telephone) base station) to be
connecte to the telephone (RJ11) port on the V100.
❑A microfilter is require if you have an ADSL connection an wish to connect another
telephone or facsimile irectly to the line.
Note: If you wish to use the caller ID feature, you will need a telephone with an LCD
screen.
Once you have the above checklist complete , you can open the section that relates to your
broa ban Internet connection type to commence the setup of the V100LS ATA on your network:
■Option A - Ethernet ADSL Internet connection
■Option B - Cable Internet connection

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Option A - Ethernet AD L Internet Connection
Connect the V100LS ATA to your ADSL mo em as illustrate in the following iagram:
Figure 1 - Connecting the V100LS ATA to an ADSL Modem
Note: In the above configuration you must ensure your ADSL modem has DHCP
enabled. Should your modem not support DHCP, please refer to Appendix C of
this manual for instructions on how to configure the V100 ATA.
1. Connect the Phone socket on the rear of your V100LS ATA to an analogue telephone using
a RJ-11 cable.
2. Connect the WAN socket on the rear of your V100LS ATA one of the LAN ports of your
router/switch using a Category 5 cable.
Note: If you do not have any spare Ethernet ports on your ADSL modem / router and
you would like to connect to the Internet with your PC, you will need to add a
switch to the ADSL modem.
3. Connect the POWER socket on the rear of your V100LS ATA to the power a aptor
supplie an plug into a wall socket.
4. Everything require to connect to the VOIP network is preprogramme into your V100LS
ATA. To make a VoIP call, simply pick up the han set of your connecte Analogue
Telephone an make the call. Your new MyNetFone VOIP number can be locate on the
base of the V100LS ATA unit.
Note: If you have a Telstra telephone line you are still able to receive PSTN calls, but
you will need a microfilter and an additional analogue telephone. Do not under
ny circumst nced connect the V100LS directly to phone line.

V100LS User Guide YML739Rev1
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Option B - Optus/Telstra Cable Internet Connection
Connect the V100LS ATA to your Cable mo em as illustrate in the following iagram:
Figure 2 - Connecting the V100LS ATA to a Cable Modem
Note: A outer with a switch is required. If your router does not support DHCP please
refer to Appendix C of this manual for instructions on how to configure the V100
ATA.
1. Connect the Phone socket on the rear of your V100LS ATA to an analogue telephone using
a RJ-11 cable.
2. Connect the WAN socket on the rear of your V100LS ATA to the Ethernet port of your
router/switch using a Category 5 cable.
3. Connect the POWER socket on the rear of your V100LS ATA to the power a aptor
supplie an plug into a wall socket.
4. Everything require to connect to the VoIP network is preprogramme into your V100LS
ATA. To make a VoIP call, simply pick up the han set of your connecte Analogue
Telephone an make the call. Your new MyNetFone VOIP number can be locate on the
base of the V100LS ATA unit.

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Using your V1 LS
Once you have installe the V100LS ATA, an the WAN an POWER lights on the evice are on,
you are rea y to make your first call.
Note: You can dial 181 at any time using your VoIP line or 1300 731 048 using
your landline to contact MyNetFone customer service.
Everything require to connect to the VOIP network is preprogramme into your V100LS ATA.
Your package also comes with an complimentary cre it that allows you to begin making an
receiving calls imme iately.
To ensure that your account is bille correctly, call 151 from your VoIP line or 1300 731 048 from a
lan line. Alternatively, go to the section title My Account in this manual for instructions on
Charging/Recharging your VoIP account.
Making outgoing calls
Your MyNetFone service works just as a normal lan line, but without the higher costs. Simply pick
up your analogue telephone han set (which has been connecte to the V100LS ATA). You will be
able to hear a ial tone.
Note: If you do not hear anything, please call MyNetFone customer support on 1300
731 048 using your landline.
Dial the telephone number you wish to call. You will hear a ringing or busy tone through the
han set, just as you woul on a stan ar lan line phone, except that this call will be ma e using
your VOIP account.
For the latest rates an country co es, visit the http://www.myfone.com.au website.

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Receiving incoming calls
Your new VOIP number is isplaye on the base of the V100LS ATA unit or on the back of the V100
ATA box that it came in.
The phone will ring when a VOIP call is ma e to your number. Simply pick up the phone to answer
the call. If you have voicemail enable , your phone will ring 7 times before iverting to your mail
box.
The efault MyNetFone account type for your V100LS is a Super Saver account. Please refer to
MyNetFone's website (www.myfone.com.au) for the features available with each account. The
Super Saver account allows a user to:
■Make VoIP calls to PSTN numbers. For example, you can make calls to lan line numbers
(e.g. 02 9999 9999).
■Make VoIP calls to mobile numbers (e.g. 0499 999 999).
■Make FREE VoIP calls to other MyNetFone subscribers (e.g. 09 9999 9999).
■Receive VoIP calls ONLY from other MyNetFone subscribers an NOT PSTN or mobile
numbers.
Note: To receive PSTN calls (i.e. calls from a standard landline) you will need to
contact MyNetFone customer service and upgrade your account to a Meg
S ver account. To call MyNetFone customer service, dial 181 using your
VoIP telephone or 1300 731 048 using your landline.
Connecting an Answering Machine
If your phone has an answering machine connecte to it, you can use this instea of the voicemail
feature. Simply, ensure that it is set to answer the call before 5 rings.
Voicemail
Your voice mail box is rea y to go! All you nee to o is activate it before people can start
leaving messages for you.
How do I setup my voice mail box?
1. To access your voicemail, ial 121 from your VoIP han set.
2. Follow the voice prompts to setup your personal greeting so your frien s know it's you
that they are leaving a message for.
How do I collect my voice mail?
Just call 121 using the MyNetFone system. If you have any new messages, the system will let
you know how many messages there are. Follow the voice prompts to listen to your messages.
Note: You can dial 181 at any time using your VoIP line or 1300 731 048 using
your landline to contact MyNetFone customer service.

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Your Account
To check your account etails, such as statement, account balance an call list, visit the http://
www.myfone.com.au website. Click on the MyAccount tab. The following screen will appear.
Enter your Phone Number an Passwor (which can be foun on the base of your V100LS ATA
unit) to enter your Account area.

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Checking your Account
Click on the “My Account” menu button to review your account etails an status.
Checking your tatement
The Account Statement buttons itemises the payments an ebits ma e to your account.

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Checking your call list
Click on the “MyCalls” menu button to review your call listing etails an costs. The efault is the
“Last 24 Hours”, but you can also select the “Last 7 ays” or “Last 30 ays” of calls.

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Recharging your account
There are two components of your MyNetFone account:
■A flat monthly recurring fee
■A prepai call fee which is pre-set by you for making local, interstate an international
calls.
The monthly recurring fee an the pre-set service amount are charge to your cre it car in a vance
every month.
1. To recharge your account, ial 151 from your VoIP han set.
2. Follow the voice prompts to change the amount charge or make a payment.
Note: You can dial 181 at any time using your VoIP line or 1300 731 048 using
your landline to contact MyNetFone customer service.

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Appendix A: Troubleshooting
Modem and LAN port LED is black
Please check the type of your Ethernet cable (cross over/straight through cable). Use the
correct cable referring to your mo em/switch/hub user manuals.
Dial tone, but can’t make or receive calls
Make sure you have connecte the V100LS as instructe in this manual. Turn the power off,
wait 10 secon s an turn back on again. The V100LS will go through a iagnostic where the
lights flash. Once they remain on lift the han set. The phone line shoul light up an you
shoul be able to hear a ial tone when you lift the han set.
Fail to register on SIP server
Symptom:
Unable to make or receive calls.
The ATA configuration page shows "unregistere " status.
Diagnosing Internet connection:
1) Check whether your ADSL mo em has been traine by DSLAM an that you can access
a website. Access your ADSL mo em to ascertain whether it has establishe a connection
with the Internet.
ATA "modem port" orks using the V100 Configuration utility found on the CD-ROM.
1) Check if the WAN port has alrea y obtaine a vali IP a ress;
ATA uses static IP for WAN port.
1) Check if you have correct IP a ress, netmask an gateway ip a ress.
Diagnosing your SIP account:
Check your SIP account information
1) VoIP Alias; Proxy or Domain Name;
2) RegistrarPort ( efault 5060, Do not change it unless you know what you are oing);
Outboun ProxyPort ( efault 5060, Do not change it unless you know what you are
oing);
3) Make sure you have correct UserID, AuthUserID an passwor . The UserID an
AuthUserID might be ifferent.
Non continuous voice
Please call MyNetFone Customer Support on 181.
No DTMF tone at remote site
If the remote site cannot hear the DTMF tone that generate locally, please try ifferent DTMF
relay mo e (in ban or RFC 2833).

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Cannot receive any incoming calls
If you cannot receive any incoming calls, please make sure you untick the "Enable
CallForwar ing Uncon itionally". This function blocks every incoming call an forwar all
incoming calls to the phone number you specify in configuration.
Warnings
The "ATA Timeouts" values are optimize value for most cases, please o not change them.
Improper values will influence successful rate of VoIP calls