NetComm V100 User manual

V100 User Guide YML749Rev1
2www.netcomm.com.au
Contents
Introduction ................................................................................................................................ 4
Understanding VoIP .................................................................................................................... 5
Minimum System Requirements ................................................................................................. 6
Do I need a Micro filter? ..............................................................................................................
Package Contents ....................................................................................................................... 8
V100 ATA Overview ..................................................................................................................... 9
Front Indicators ..................................................................................................................... 9
Back Panel ........................................................................................................................... 10
V100 Start Up ....................................................................................................................... 11
Resetting the V100 ATA to its factory default settings: ........................................................ 11
Installing the V100 ATA .............................................................................................................. 12
Before continuing ... ............................................................................................................ 12
Option A - Ethernet ADSL Internet Connection ..................................................................... 13
Option B - Optus/Telstra Cable Internet Connection .......................................................... 14
Installing the V100 ATA Utility .................................................................................................... 15
Using the V100 ATA Configuration Utility ................................................................................... 16
Status Tab ........................................................................................................................... 16
Connection Mode Tab .......................................................................................................... 18
SIP Tab ............................................................................................................................... 20
Local ............................................................................................................................. 20
Host ........................................................................................................................ 20
Phone Configuration ................................................................................................ 21
Proxy and Registrar .................................................................................................. 21
Call Forward ................................................................................................................. 22
STUN Tab ...................................................................................................................... 24
Telephone Book Tab ........................................................................................................... 25
Tool Tab .............................................................................................................................. 2
System ..........................................................................................................................2
Diagnostic ..................................................................................................................... 2
Upgrading the V100's Firmware .................................................................................... 28

YML749Rev1 V100 User Guide
www.netcomm.com.au 3
Appendix A: Flow Chart of Configuring V100 ............................................................................. 29
V100 PPPoE Mode ............................................................................................................... 29
V100 DHCP Mode ................................................................................................................ 30
V100 Fixed IP Mode ............................................................................................................. 31
Appendix B: Troubleshooting ................................................................................................... 32
WAN LED is off ........................................................................................................ 32
No dial tone ............................................................................................................ 32
Fail to register on a SIP server ................................................................................ 32
Cannot get bi-directional conversation ................................................................... 33
Cannot receive any incoming calls .......................................................................... 33
No DTMF tone at remote site .................................................................................. 33
Appendix C: Cable Connections ............................................................................................... 34
RJ-45 Network Ports ...................................................................................................... 34
Twisted pair cables ....................................................................................................... 34
Straight and crossover cable configuration ................................................................... 35
RJ11 connector and cable .............................................................................................. 35
605 to RJ-11 adapter ...................................................................................................... 35
Appendix D: Registering your NetComm Product .................................................................... 36
NetComm Contact Information............................................................................................ 36
Appendix E: Legal & Regulatory Information ........................................................................... 3
Customer Information ......................................................................................................... 3
Product Warranty ............................................................................................................... 38
Limitations of Warranty....................................................................................................... 39
IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD THE ANALOGUE
PHONE PORT ON THE V100 ATA BE DIRECTLY
CONNECTED TO YOUR TELEPHONE LINE. IT SHOULD
ONLY BE USED TO CONNECT A TELEPHONE.
IMPORTANT: TO USE A VOIP PRODUCT YOU MUST ENSURE THAT
YOUR BROADBAND SERVICE PROVIDER AND
BROADBAND HARDWARE (MODEM/ROUTER) HAVE
BEEN DESIGNED TO HANDLE VOIP TRAFFIC. PLEASE
CHECK, IN BOTH CASES, BEFORE PROCEEDING WITH
THE INSTALLATION AND SET UP OF THIS PRODUCT.

V100 User Guide YML749Rev1
4www.netcomm.com.au
Introduction
Thank you for your purchase of NetComm's V100 VoIP ATA (Analogue Telephone Adapter)
The V100 ATA is a standards-based communication device that delivers true, next-generation voice-
over-IP (VoIP) telephony to residences worldwide The V100 ATA addresses the needs of small-
office and home environments and emerging VoIP services by turning your analog phone into an IP
device It supports a variety of protocols, including Real-time Transport Protocol (RTP) for transport
of multimedia data, Session Initiation Protocol (SIP) and Session Description Protocol (SDP) for call
signalling and control It also supports STUN to allow your ATA to easily traverse firewalls/NAT
without requiring any configuration changes in your broadband router/modem It can be easily
installed in many typical network topologies and allow other network devices to access the Internet
at the same time
This guide covers installation of the V100 in various scenarios and with various broadband
connection types (ADSL or Cable)

YML749Rev1 V100 User Guide
www.netcomm.com.au 5
Understanding VoIP
You will be able to use your V100 ATA to make and receive calls depending on the type of VoIP plan
you subscribe to In the below examples you have connected the V100 ATA to your standard
telephone handset and Broadband Internet Connection, i e Cable or DSL service
1. V IP Subscriber t V IP subscriber n the same V IP netw rk.
In a basic VoIP plan you are issued with a virtual VoIP (telephone) number which allows you to
make and receive VoIP calls to other subscribers on the same VoIP service normally free of
charge
2. V IP Subscriber t V IP subscriber n a different V IP netw rk.
With most VoIP plans you are not able to make VoIP to VoIP calls between different VoIP
networks unless your VoIP provider has setup a special provision for this to occur (i e VoIP
Gateway between networks)
However, some ATA’s such as the V100 can be configured manually to operate in a Peer-to-Peer
mode where the user sets up a series of quick dial numbers on their ATA to correspond to the IP
address of the VoIP user they wish to call on the alternate network The other VoIP user must
also configure their ATA to operate in the same mode to accept your VoIP call For further
configuration information please refer to ‘Telephone Book Tab’ section in this guide
3. V IP Subscriber t PSTN Teleph ne.
In this example you are able to make the same calls as described in 1 & 2
You are also able to make calls to real world telephone subscribers - local, Interstate and
International However, you are not able to receive calls from real world telephone subscribers as
you only have a Virtual VoIP (telephone) number
4. PSTN Teleph ne t V IP Subscriber.
In this example you have subscribed to a VoIP service plan that also provides you with a real
world telephone number instead of a virtual VoIP (telephone) number Normally this type of
VoIP service plan has a monthly subscription fee
With this plan you are able to make and receive calls to and from other VoIP subscribers on the
same VoIP service You are not able to make VoIP to VoIP calls between different VoIP networks
unless your VoIP provider has setup a special provision for this to occur (i e VoIP Gateway
between networks)
You are also able to make and receive calls to and from real world telephone subscribers, local,
Interstate and International

V100 User Guide YML749Rev1
www.netcomm.com.au
Minimum System Requirements
■A spare Ethernet port on the router or switch attached to your modem, if you wish to
access to the Internet
■A working broadband Internet connection Consult an ISP if you do not have a broadband
connection
■A valid SIP VoIP account There are generally two types available
One type that only provides a VoIP number allows the V100 user to send and recieve calls
to and from other VoIP users This service also allows the V100 user to call regular
telephone numbers, but not recieve calles from regular telephones
The second type has an additional charge and provides the V100 user with a real world
telephone number that allows the V100 user to recieve calls from normal telephones It
also provides all of the services of the first type
Please contact a VoIP service provider and check the features in detail that their plans
offer
■You do not need a valid SIP VoIP account if you only want to make peer-to-peer calls
(Refer to the section on Telephone Book Tab for instructions )
■Analogue telephone (e g Telstra phone or a DECT (cordless telephone) base station) to be
connected to the telephone (RJ11) port on the V100
■A microfilter is required if you have an ADSL connection and wish to connect another
telephone or facsimile directly to the line
Note: If you wish to use the caller ID feature, you will need a telephone with an LCD
screen. Additionally you will need a VoIP Service that supports these features.
Please check with your VoIP provider to acertain if they support features such as
Caller ID and Call Forwarding on their networks.

YML749Rev1 V100 User Guide
www.netcomm.com.au 7
Do I need a Micro filter?
Micro filters are used to prevent common telephone equipment, such as phones, answering
machines and fax machines, from interfering with your ADSL service If your ADSL enabled
phone line is being used with any other equipment other than your ADSL Modem then you
will need to use one Micro filter for each phone device
Note: A Microfilter is not required with a Cable Internet connection.
Splitters may be installed when your ADSL line is installed or when your current phone line is
upgraded to ADSL If your telephone line is already split you will not need to use a Microfilter
- check with your ADSL service provider if you are unsure
Each micro filter is connected in-line with your telephone or fax machine so that all signals
pass through it Telephones and/or facsimiles in other rooms that are using the same exten-
sion will also require Microfilters The following diagram gives an example of connecting your
ADSL Modem/Router using a Microfilter

V100 User Guide YML749Rev1
8www.netcomm.com.au
Package Contents
The following items should be contained in your V100 Package:
■V100 ATA
■CD-ROM containing the Configuration Utility
and this Manual
■ RJ45 Ethernet Cable (CAT5 UTP Straight-Through)
■RJ11 ADSL Cable (Standard telephone cable)
■Power Adapter
■This Installation Guide
Check the contents of your package and, if any parts are missing or damaged, please contact
your Dealer

YML749Rev1 V100 User Guide
www.netcomm.com.au 9
V100 T Overview
Front Indicators
NUMBER LABEL DESCRIPTION
WAN Lights up when WAN link and activity is
detected
PHONE Lights up when analog phone handset is
picked up; Or flashing at boot up period
POWER Lights up when device is powered on
 

V100 User Guide YML749Rev1
10 www.netcomm.com.au
Back Panel
NUMBER LABEL DESCRIPTION
Phone Telephone jack (RJ-11) for connecting to an
analogue phone; also known as an FXS port
Power For connecting to the power adapter that
comes with the package
Reset To reset your V100 to its factory default
settings (All customised settings that you
have saved will be lost!)
WAN 10/100 Base-T Ethernet Jack (RJ-45) for
connecting to your Broadband Modem,
Router or Switch
NOTE: Telstra and Optus Cable users must connect a DHCP enabled Router or Switch.
 

YML749Rev1 V100 User Guide
www.netcomm.com.au 11
V100 Start Up
1 Ensure that your V100 is powered on, as indicated by the Power LED
2 WAN LED will light up if an ethernet cable is connected to the WAN port
3 The Phone LED will begin flashing, indicating that the V100 is booting up
4 When the phone LED stops flashing, the boot up process has finished
Resetting the V100 ATA to its factory default settings
1 Ensure that your V100 has completed booting up
2 Use a paper clip or a pencil tip to depress the reset button for at lest 5 seconds and then
release the button
3 At this point, the Phone LED light will flash a few times then stop The reset process is
now in progress
4 The Phone LED will continue flashing for a few seconds Now the V100 has rebooted
5 When the phone LED stops flashing, the reboot has finished

V100 User Guide YML749Rev1
12 www.netcomm.com.au
Installing the V100 T
This section covers the installation of the V100 ATA on your network
Before continuing ...
Please ensure you have checked the following requirements:
■A spare Ethernet port on the router or switch attached to your modem, if you wish to
access to the Internet
■A working broadband Internet connection; either Cable or ADSL Consult an ISP if you do
not have a broadband connection
■A valid SIP VoIP account There are generally two types available
One type that only provides a VoIP number allows the V100 user to send and recieve calls
to and from other VoIP users This service also allows the V100 user to call regular
telephone numbers, but not recieve calles from regular telephones
The second type has an additional charge and provides the V100 user with a real world
telephone number that allows the V100 user to recieve calls from normal telephones It
also provides all of the services of the first type
Please contact a VoIP service provider and check the features in detail that their plans
offer
■You do not need a valid SIP VoIP account if you only want to make peer-to-peer calls
(Refer to the section on Telephone Book Tab for instructions )
■Analogue telephone (e g Telstra phone or a DECT (cordless telephone) base station) to be
connected to the telephone (RJ11) port on the V100
■A microfilter is required if you have an ADSL connection and wish to connect another
telephone or facsimile directly to the line
Note: If you wish to use the caller ID feature, you will need a telephone with an LCD
screen. Additionally you will need a VoIP Service that supports these features.
Please check with your VoIP provider to acertain if they support features such as
Caller ID and Call Forwarding on their networks.
Once you have the above checklist completed, you can go to the section that relates to your
broadband Internet connection type to commence the setup of the V100 ATA on your network:
■Option A - Ethernet ADSL Internet connection
■Option B - Cable Internet connection

YML749Rev1 V100 User Guide
www.netcomm.com.au 13
Option A - Ethernet ADSL Internet Connection
Connect the V100 ATA to your ADSL modem as illustrated in the following diagram:
Figure 1 - Connecting the V100 ATA to an ADSL Router/Modem
1 Connect the Phone socket on the rear of your V100 ATA to an analogue telephone using a
RJ-11 cable
2 Connect the WAN socket on your ATA to one of the LAN ports of your router/switch
using a Category 5 cable
Note: If you do not have any spare Ethernet ports on your ADSL modem / router and
you would like to connect to the Internet with your PC, you will need to add a
switch to the ADSL router/modem.
3 Connect the POWER socket on the rear of your V100 ATA to the power adaptor supplied
and plug into a wall socket
Note: If you have a Telstra telephone line you are still able to receive PSTN calls, but
you will need a microfilter and an additional analogue telephone.
D n t under any circumstanced c nnect the V100 directly t a ph ne line.

V100 User Guide YML749Rev1
14 www.netcomm.com.au
Option B - Optus/Telstra Cable Internet Connection
Connect the V100 ATA to your Cable modem as illustrated in the following diagram:
Figure 2 - Connecting the V100 ATA to a Cable Modem
Note: You also can connect the V100ATA directly to your cable modem. However, in
this connection other network devices, such as your PC, cannot share cable
modem Internet access.
1 Connect the Phone socket on the rear of your V100 ATA to an analogue telephone using a
RJ-11 cable
2 Connect the WAN socket on the rear of your V100 ATA to the Ethernet port of your
router/switch using a Category 5 cable
3 Connect the POWER socket on the rear of your V100 ATA to the power adaptor supplied
and plug into a wall socket

YML749Rev1 V100 User Guide
www.netcomm.com.au 15
Installing the V100 T Utility
1 Insert the CD-ROM provided in your package
2 The following screen will appear automatically
Note: Should the V100 CD not start automatically, you may not have the Autorun
feature enabled on your PC. To overcome this, open a Windows Explorer screen,
Select the CD-Rom drive into which you have put the V100 CD in and excecute
the Autorun.exe file by double clicking on it. The below screen will then appear.
Shortcut on our Windows desktop
NetComm V100 PCTool utilit
3 Select the “Install Utility” button and follow the
onscreen prompts to install the utility
4 Upon the completion of installing the configura-
tion utility, you will find the corresponding icons
in Windows "All Programs" section and program
short cut on your Windows desktop

V100 User Guide YML749Rev1
1 www.netcomm.com.au
Using the V100 T Configuration Utility
Once the V100 ATA Configuration Utility has been installed you will see the following window:
Status Tab
V IP Ph ne Number: Your VoIP provider will assign a number If you are intending to
use the V100 ATA in an IP to IP mode (commonly known as
Peer-to-Peer) you must configure the V100 ATA with the correct
settings Please refer to the section on Telephone Book Tab for
further instructions
Status: Indicates whether you have registered with the SIP server of
your VoIP service provider
C nnecti n M de: PPPoE / DHCP / Fixed IP - The V100 ATA is setup as a DHCP
client by default
IP Address: The IP address of the V100 ATA If you have a DHCP server
running on your modem/router, the address indicated has been
assigned by this service If you use a Fixed IP Connection Mode
this address is manually set by you
Subnet Mask: The subnet mask of the V100 ATA
Default Gateway: The gateway's address through which the V100 ATA communi-
cates with the Internet This is usually your modem / router

YML749Rev1 V100 User Guide
www.netcomm.com.au 17
DNS 1: The Domain Name Service that the V100 ATA uses to resolve
domain names to IP addresses This is usually your modem /
router
DNS 2: The Domain Name Service that the V100 ATA uses to resolve
domain names to IP addresses This is usually your modem /
router DNS 2 can be a different address to DNS 1 to provide a
backup DNS server if DNS 1 fails
MAC Address: The unique hexadecimal hardware address of the V100 ATA's
NIC (Network Interface Card) This cannot be modified
Status: Indicates whether the ATA has correct communication with
DHCP server or PPPoE server when DHCP and PPPoE mode is
used respectively

V100 User Guide YML749Rev1
18 www.netcomm.com.au
Connection Mode Tab
Clicking on the Connection Mode tab brings up the following window:
PPP E: Select this option if your V100 ATA uses PPPoE to authenticate
with the modem / router
User name: The PPPoE account username This is not your VoIP number
This username is issued by your ISP
Passw rd: The PPPoE account password This is not your VoIP password
This password is issued by your ISP
DHCP: Specifies that the V100 ATA must request its TCP/IP address
details from a DHCP service running on your network This
service is usually available on your ADSL modem / router
Fixed IP: Allows you to specify the addressing details of the V100 ATA on
your network:

YML749Rev1 V100 User Guide
www.netcomm.com.au 19
IP Address: The unique address of the V100 ATA on your network
Subnet Mask: The subnet mask of your network
Default Gateway: The gateway's address through which the V100 ATA communi-
cates with the Internet This is usually your modem / router
DNS 1: The Domain Name Service that the V100 ATA uses to resolve
domain names to IP addresses This is usually your modem /
router
DNS 2: The Domain Name Service that the V100 ATA uses to resolve
domain names to IP addresses This is usually your modem /
router DNS 2 can be a different address to DNS 1 to provide a
backup DNS server if DNS 1 fails
Once making any changes to the settings click the Apply button

V100 User Guide YML749Rev1
20 www.netcomm.com.au
SIP Tab
Clicking on the SIP tab brings up the following window:
Local
The sub-tab labelled Local has the following sections:
■Host
■Phone Configuration
■Proxy and Registrar
Let us take a look at these sections now
Host
Max Digits (1-24): Indicates the maximum number of digits (numbers) you can dial
using the V100 ATA Default: 24
P rt N .: The port on the host used to communicate with the remote end
Default: 5060 This port can be changed
MaxRings: The number of rings before an incoming call is answered
Default: 15 Maximum is 50
Use Pr xy: In order to use the V100 ATA with a VoIP service provider you
will need to specify a Proxy server which the V100 ATA
communicates with Choose Yes and enter the details under the
Proxy and Registrar section Choose No if you only want to use
the V100 in Peer-to-Peer mode (Refer to the section on
Telephone Book Tab for instructions )