NetComm NTC-30WV User manual

User Guide
NTC-30WV –3G Outdoor WiFi Router with Voice

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Copyright
Copyright© 2014 NetComm Wireless Limited. All rights reserved.
The information contained herein is proprietary to NetComm Wireless. No part of this document may be translated, transcribed,
reproduced, in any form, or by any means without prior written consent of NetComm Wireless.
Note: This document is subject to change without notice.
Save our environment
When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from
domestic waste.
The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance
with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be
subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.
Please be responsible and protect our environment.
This manual covers the following products:
NetComm Wireless NTC-30WV
DOCUMENT VERSION
DATE
1.0 - Initial document release
29/01/2014
Table 1 - Document Revision History

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Table of Contents
Overview ........................................................................................................................................................................................5
Introduction...................................................................................................................................................................................................5
Target audience.............................................................................................................................................................................................5
Professional Installation Instructions ...............................................................................................................................................................5
Prerequisites .................................................................................................................................................................................................6
Notation ........................................................................................................................................................................................................6
Product introduction......................................................................................................................................................................7
Product overview...........................................................................................................................................................................................7
Package contents..........................................................................................................................................................................................7
Product features............................................................................................................................................................................................8
Hardware overview ........................................................................................................................................................................9
LED indicators...............................................................................................................................................................................................9
Physical Dimensions ....................................................................................................................................................................................11
Interfaces ....................................................................................................................................................................................................13
Implementation and Deployment Scenario ................................................................................................................................15
Installation and Configuration of the NTC-30WV .......................................................................................................................16
Hardware Installation ...................................................................................................................................................................................16
Powering the Router via DC Power Supply ...................................................................................................................................................16
Installing the router ......................................................................................................................................................................................16
Powering the Router via a Power over Ethernet (PoE) Cable (Optional) ..........................................................................................................17
Connecting wirelessly ..................................................................................................................................................................................18
Advanced configuration ..............................................................................................................................................................19
Status ...........................................................................................................................................................................................20
Networking...................................................................................................................................................................................23
Data Connection..........................................................................................................................................................................................23
Operator settings.........................................................................................................................................................................................27
SIM security settings....................................................................................................................................................................................28
LAN ............................................................................................................................................................................................................34
Wireless Settings .........................................................................................................................................................................................38
Routing .......................................................................................................................................................................................................46
VPN ............................................................................................................................................................................................................56
Services........................................................................................................................................................................................69
Dynamic DNS..............................................................................................................................................................................................69
Network time (NTP)......................................................................................................................................................................................70
Data stream manager ..................................................................................................................................................................................71
Watchdogs..................................................................................................................................................................................................75
SNMP .........................................................................................................................................................................................................78
TR-069........................................................................................................................................................................................................80
Auto Dial Configuration ................................................................................................................................................................................82
USSD..........................................................................................................................................................................................................83
SMS messaging ..........................................................................................................................................................................................84
Diagnostics .................................................................................................................................................................................................88
Sending an SMS Diagnostic Command........................................................................................................................................................91
System .........................................................................................................................................................................................99
Log .............................................................................................................................................................................................................99
System Configuration.................................................................................................................................................................................102
HTTPS key management ...........................................................................................................................................................................109
SSH Key Management ..............................................................................................................................................................................112
Appendix A: Tables....................................................................................................................................................................116
Appendix B: Default Settings ....................................................................................................................................................117
Restoring factory default settings ...............................................................................................................................................................118
Appendix C: Recovery mode ....................................................................................................................................................119
Accessing recovery mode..........................................................................................................................................................................119
Status .......................................................................................................................................................................................................120
Log ...........................................................................................................................................................................................................120
Application Installer....................................................................................................................................................................................121
Settings.....................................................................................................................................................................................................121
Reboot......................................................................................................................................................................................................121
Appendix D: HTTPS - Uploading a self-signed certificate.......................................................................................................122
Technical Data ...........................................................................................................................................................................124
Additional Product Information .................................................................................................................................................125
Using the NTC-30WV to make and receive telephone calls .........................................................................................................................125
Legal & Regulatory Information.................................................................................................................................................130
Intellectual Property Rights.........................................................................................................................................................................130
Customer Information ................................................................................................................................................................................130
Consumer Protection Laws........................................................................................................................................................................130
Product Warranty ......................................................................................................................................................................................131
Limitation of Liability...................................................................................................................................................................................131

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Contact.......................................................................................................................................................................................132

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Overview
Introduction
This document provides you all the information you need to set up, configure and use the NetComm Wireless NTC-30WV router.
Target audience
This document is intended for system integrators or experienced hardware installers who understand telecommunications
terminology and concepts.
Professional Installation Instructions
Please be advised that due to the unique functions supplied by this product, the device is intended for use with licensed third-
parties only. The product will be distributed through controlled distribution channels and should be installed by trained professionals.
1. Installation Personnel
This product is designed for specific applications and needs to be installed by qualified personnel who have RF and related rule
knowledge.
2. Installation Location
The product shall be installed at a location where the radiating antenna can be kept at least 30cm from a nearby person in normal
operation conditions to meet regulatory RF exposure requirements.
3. External Antenna
Use only antennae which have been approved by NetComm Wireless Limited. Non-approved antennae may produce unwanted
spurious or excessive RF transmitting power which may lead to the violation of regulatory compliance and is prohibited.
4. Installation Procedure
Please refer to the rest of this manual for further details.
5. Warning
Please carefully select the installation position and make sure that the final output power does not exceed the limit set in relevant
rules. Violation of the rules could lead to serious federal penalties.
The following maximum Transmit powers should be observed during configuration:
PEAK TRANSMIT POWER
802.11b
16.29 dBm
802.11g
23.98 dBm
802.11n –20 MHz
24.51 dBm
802.11n –40 MHz
24.06 dBm
Table 2: Maximum Transmit Power Levels

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Prerequisites
Before continuing with the installation of your NTC-30WV router, please confirm that have the following:
A device with a working Ethernet network adapter.
A web browser such as Internet Explorer, Mozilla Firefox or Google Chrome.
A flathead screwdriver if field terminated power is required.
Telephony Requirements
Standard analogue PSTN or cordless PSTN phone handset (DECT) with an RJ-11 port.
(ISDN phone handsets are not supported)
RJ-11 cable
Notation
The following symbols are used in this user guide:
The following note requires attention.
The following note provides a warning.
The following note provides useful information.

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Product introduction
Product overview
The NetComm Wireless outdoor router (NTC-30WV) is designed to deliver high speed internet to homes and businesses with
otherwise little to no Internet access available. The NTC-30WV is a robust 3G (HSPA+) router which can be pole or wall mounted
and connects to a 3G network. The NTC-30WV features a powerful antenna system and wireless radio together in a single unit. This
tight integration between the radio receiver and antenna system in an outdoor unit provides great benefits to signal strength
compared with separated solutions involving signal degradation along lengthy antenna cabling.
The integrated telephone adapter connects a standard analogue phone handset to the NTC-30WV. It allows for phone calls to be
made over the 3G UMTS network for a full landline replacement. The router integrates a powerful Sierra Wireless module (MC8704)
and delivers download speeds of up to 21Mbps which is then transmitted via Ethernet to a WiFi router inside the property.
Power may be optionally delivered to the outdoor router via Power over Ethernet technology making installation quick and easy as
there is no power source required at the outdoor mount point, and both power and data can be provided via a single cable from
inside the property. With an IP67 rating, the device also withstands diverse temperature and weather environments.
Package contents
The NTC-30WV series package consists of:
NetComm NTC-30WV - Outdoor HSPA+ WiFi Router
2 x WiFi Antennas (N Type female)
2 x 3G Antennas (N Type female)
Mounting Bracket
4 x Wall mounting screws (Diameter = 6mm, Length = 25mm)
4 x Mounting screws (Diameter = 6mm, Length = 14.85mm)
IP67 Water-proof Plug Cable Gland
Ferrite Core
2 x Hose Clamps for pole mounting
Wireless Security Card
DC Power cable 10m (open ended)
If any of these items are missing or damaged, please contact NetComm Support immediately by visiting the NetComm Support
website at: http://www.netcommwireless.com/contact-forms/support

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Product features
Industrial-grade outdoor fixed wireless data gateway designed for rugged deployments in remote environments and
industrial applications
Ideal for providing primary and backup wireless connectivity over 3G UMTS networks
Maximum data speed in downlink 21Mbps (HSDPA) and 5.76Mbps in uplink (HSUPA)
Embedded high-performance 3G cellular modem supporting HSPA+/EDGE/GPRS
IP67 and environmentally rated chassis to withstand extreme weather conditions
Extended temperature tolerance in operation -25 to 75°C
2.4 GHz band wireless LAN access point with 2x2 MIMO antenna technology
IEEE 802.11n standard for wireless data speeds up to 300Mbps
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Ethernet 10/100 connectivity with optional Power over Ethernet Injector for universal deployment
Analogue telephone connectivity (CS Voice) for complete landline replacement (optional configuration)
Wide DC power input range to suit diverse installation environments
Built-in VPN clients for a secure connection over a public cellular network
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Maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specifications. Actual
wireless speed and coverage are dependent on network and environmental conditions included but not limited to volume of
network traffic, building materials and construction/layout.

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Hardware overview
LED indicators
The NTC-30WV uses 7 LEDs to display the current system and connection status.
Figure 1 - NTC-30WV LED Indicators
LED INDICATOR
ICON
COLOUR
DEFINITION
High Signal
Green
High 3G Signal strength available.
Medium to High Signal
Green
Medium to High 3G Signal strength available.
Medium Signal
Green
Medium 3G Signal strength available.
Low to Medium Signal
Green
Low to Medium 3G Signal strength available.
Low Signal
Green
Low 3G Signal strength available.
Internet
Green
Router is currently connected to the Internet.
Power
Red
Unit is powered on.
Table 3 - LED Indicators

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The 5 signal strength LEDs also indicate whether the device is MEP locked, SIM is not inserted and if the SIM is PIN or PUK locked
by flashing in certain patterns. Below is a table outlining the various LED flash sequences and their meanings.
LED PATTERN
DESCRIPTION
All signal LEDs flash ON and OFF
every 2 seconds
SIM not inserted
The signal LEDs flash in a pattern with
one, three and 5 LEDs flashing in a
sequence.
MEP Lock
The signal LEDs flash in a sequential
order starting with the Low signal LED
to the High signal LED.
SIM is PIN locked
The signal LEDs flash in a sequential
order starting with the High signal LED
to the Low signal LED.
SIM is PUK locked
Table 4 - SIM Lock LED Statuses

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Physical Dimensions
The physical dimensions of the NTC-30WV, antennas and the included mounting bracket which can be used to attach the NTC-
30WV to a pole or to provide a wall / ceiling mount are listed below.
Figure 2 –NTC-30WV Dimensions
NTC-30WV
(WITHOUT ANTENNAS ATTACHED)
Length
255 mm
Depth
80 mm
Height
240 mm
Weight
1750 g
(w/o mounting bracket and antennas)
Table 5 - Device Dimensions
Figure 3 –NTC-30WV Mounting Bracket
NTC-30WV MOUNTING BRACKET
Length
110 mm
Depth
12 mm
Height
290 mm
Weight
410 g
(w/o NTC-30WV attached)
Table 6 - Mounting Bracket Dimensions

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Figure 4 - NTC-30WV Antenna
NTC-30WV 3G AND WIFI ANTENNA
Length
180 mm
Diameter
20 mm
Weight
60 g
(w/o NTC-30WV attached)
Table 7 - Antenna Dimensions

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Interfaces
The following interfaces are available on the NTC-30WV:
1 2 3 4 5 6
Figure 5 - Bottom Mounted Interfaces
ITEM
INTERFACE
FUNCTION
1
WiFi Antenna Connector (TNC)
Connect one of the WiFi antennas here.
2
DC Power Port
Connect the optional DC Power supply to the NTC-30WV.
3
10/100Base-TX Ethernet RJ-45 (w/Auto MDX) Port
Connect the NTC-30WV to an Ethernet enabled device or Switch and deliver power
through Power over Ethernet (PoE) technology.
4
RJ-11 Port.
An analogue phone handset can be connected to the RJ-11 to make calls over the 3G
network.
5
Reset
The reset button has multiple functions.
Reboot the device: Press and hold the reset button down for no longer
than 5 seconds. All LEDs remain off, when the button is released the green
LEDs flash once and the router reboots.
Reboot to recovery mode: Press and hold the reset button down for
between 5 and 15 seconds. When the LEDs are flashing, release the button
and the “www”LED flashes. The router reboots into recovery mode.
Factory reset the device: Press and hold the reset button down for more
than 15 seconds. When all the LEDs are off, release the button. The Red
LED flashes to confirm the factory reset process. If you change your mind
after holding the reset button down for more than 15 seconds, you can
cancel the factory reset by removing the power source before releasing the
button or by releasing the button and quickly pressing it once more.
SIM Card Reader
Insert an active SIM to provide 3G connectivity.
6
WiFi Diversity Antenna Connector (TNC)
Connect one of the WiFi antennas here.
Table 8 - Bottom Mounted Integrated Interfaces
1 2
Figure 6 - Top Mounted Interfaces

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ITEM
INTERFACE
FUNCTION
1
1 x 3G Main antenna connector (Type N)
Connect one of the 3G antennas here.
2
1 x 3G Aux antenna connector (Type N)
Connect one of the 3G antennas here.
Table 9 - Top Mounted Interfaces

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Implementation and
Deployment Scenario
The NTC-30WV is a robust 3G (DC-HSPA+) router that connects to the 3G network and is mounted either on the wall or a pole and
positioned in an optimal position on the outside of a property. The NTC-30WV features a powerful antenna system and radio
modem together in the one unit in an outdoor location. This tight integration between the radio receiver and antenna system in an
outdoor unit provides great benefits to signal strength compared with alternate separated solutions involving signal degradation
along lengthy antenna cabling.
Figure 7 - Typical NTC-30WV Deployment - House
Power is delivered to the outdoor router via Power over Ethernet technology (as shown above) making installation quick and easy as
there is no power source required at the outdoor mount point, and both power and data can be provided via a single cable from
inside the property. With an IP67 rated enclosure, the device also withstands diverse temperature and weather environments.
Utilising an 802.11n WiFi repeater further increases the WiFi range of the NTC-30WV meaning a wireless connection is possible in
all corners of your house or property.
The NTC-30WV is able to be mounted either to a pole or secured directly to a wall, allowing flexibility in the choice of an installation
location.

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Installation and Configuration
of the NTC-30WV
Hardware Installation
Please refer to the NTC-30WV Quick Start Guide (available from the NetComm Wireless website) for instructions on assembling,
mounting and placing the NTC-30WV.
Powering the Router via DC Power Supply
Below is a diagram summarising the assembly when connecting via DC power supply. Please refer to page 7 of the Quick Start
Guide for more detail on how to connect the NTC-30WV via DC Power Supply.
Figure 8 - Example of how to connect the NTC-30WV when connecting via DC power supply
Installing the router
After you have mounted the router and connected a power source, follow these steps to complete the installation process.
1. Connect equipment that requires network access to the Ethernet port of your router. This may be your computer for
advanced configuration purposes, or your end equipment which requires data access via the NTC-30WV router. You can
connect one device directly, or several devices using a network switch.
2. Ensure the external power source is switched on and wait 2 minutes for your NTC-30WV router to start up. To check the
status of your router, compare the LED indicators on the device with those listed in the LED Indicators section of this
guide.

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Powering the Router via a Power over Ethernet (PoE) Cable
(Optional)
Please refer to the Installation Guide for step-by-step instructions on connecting the devices.
Below is a diagram summarising the assembly when connecting via optional Power over Ethernet cable.
Figure 9 –Example of how to connect the NTC-30WV when connecting via optional Power over Ethernet (PoE) cable
Note: The DC Injector supplies 48V. Do not use this power supply for anything except for powering the outdoor gateway.
Captive Power Terminal Block
The following table displays the pin outs for the Locking Power Block on the PoE Injector.
Figure 10 - Locking Power Terminal Block
PIN
SIGNAL
DESCRIPTION
1
V+
Voltage+
2
GND
Ground
3
V-
Voltage-
Table 10 - Locking Power Block Pin Outs

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Figure 11 - Assembly of the PoE Injector and the Captive Terminal Block
Connecting wirelessly
1. Ensure WiFi is enabled on your device (e.g. computer/laptop/smartphone).
2. Scan for wireless networks in your area and connect to the network name that matches the Wireless network name
configured on the NTC-30WV. The default wireless network name is printed on the security card included in the package.
3. When prompted for your wireless security settings, enter the Wireless security key configured on the NTC-30WV.
4. Wait approximately 30 seconds for the connection to establish.

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Advanced configuration
The NTC-30WV router comes with pre-configured settings that should suit most customers. For advanced configuration, log in to
the web-based user interface of the router.
To log in to the web-based user interface:
1. Open a web browser (e.g. Internet Explorer, Firefox, Safari), type http://192.168.1.1 into the address bar and press Enter.
The web-based user interface log in screen is displayed.
Figure 12 –Log in prompt for the web-based user interface
2. Enter the login username and password. If this is the first time you are logging in or you have not previously configured the
password for the “root” or “admin” accounts, you can use one of the default account details to log in.
ROOT MANAGER
ACCOUNT
Username:
root
Password:
admin
Table 11 - Management account login details –Root manager
ADMIN MANAGER ACCOUNT
Username:
admin
Password:
admin
Table 12 - Management account login details –Admin manager
Note: To access all features of the router, you must use the root manager account.
For security reasons, we highly recommend that you change the passwords for the root and admin accounts upon initial
installation. You can do so by navigating to the System and then Administration page.
The Status page is displayed when you have successfully logged in.

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Status
The status page of the web interface provides system related information and is displayed when you log in to the NTC-30WV router
management console. The status page shows System information, LAN details, Cellular connection status, Packet data connection
status and Advanced status details. You can toggle the sections from view by clicking the or buttons to show or hide
them. Extra status boxes will appear as additional software features are enabled (e.g. VPN connectivity).
Figure 13 - The Status page