NETGEAR Arlo Go User manual

January 2017
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA 202-11684-01
User Manual
Arlo Go
Mobile HD Security Camera

2
Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for
reference purposes only.
Compliance
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.

3
Contents
1. Set Up Your System 7
What You Need to Install and Use Your Arlo Go Camera 7
Activate Your SIM Card..............................................................................................................................................................8
Get the Arlo app.....................................................................................................................................................................................8
Insert the SIM Card Into Your Arlo Go Camera...............................................................................9
Insert the Battery Into Your Arlo Go Camera...................................................................................9
Set Up Your Arlo Go Camera........................................................................................................................................10
Place Your Camera........................................................................................................................................................................12
Arlo Go Access and Cloud Storage...................................................................................................................13
Optimize Mobile Network Connectivity ..................................................................................................14
Arlo Go Camera Position......................................................................................................................................................14
Charge Your Arlo Go Camera......................................................................................................................................15
Camera LED Guide..........................................................................................................................................................................16
2. View Your Content 17
View the Devices Page...........................................................................................................................................................17
View the Camera Feeds .......................................................................................................................................................18
Record Clips From Live Video.....................................................................................................................................18
Talk and Listen......................................................................................................................................................................................18
Control the Camera Feed Image..........................................................................................................................19
Change the Camera Order..............................................................................................................................................19
Zoom a Camera Image.............................................................................................................................................................20
Rotate a Camera Feed............................................................................................................................................................20
Cloud Recording.................................................................................................................................................................................21
View Recordings.................................................................................................................................................................................21
Use the Library....................................................................................................................................................................................21
Use the Filter..........................................................................................................................................................................................22

4
Turn O the Filter..........................................................................................................................................................................23
Share and Download Clips...............................................................................................................................................23
3. Use an SD Card With Arlo Go 24
Supported SD Card Format...........................................................................................................................................24
Insert an SD Card.............................................................................................................................................................................24
View the SD Card Status....................................................................................................................................................25
Turn SD Card Recording O and On...............................................................................................................26
View Videos Saved on an SD Card......................................................................................................................26
Change the SD Card Overwrite Setting..................................................................................................27
Format an SD Card........................................................................................................................................................................28
Safely Remove an SD Card..............................................................................................................................................29
4. Personalize Your Camera 30
Name Your Camera.......................................................................................................................................................................30
Profile Settings.....................................................................................................................................................................................30
Change Your Password and User Name.................................................................................................31
Turn Auto Login On or O for a Smartphone................................................................................31
Grant Access to Friends......................................................................................................................................................32
Add a Friend...............................................................................................................................................................................................32
Edit a Friend’s Access Privileges..........................................................................................................................33
Delete a Friend ....................................................................................................................................................................................33
5. Modes, Rules, and Smart Alerts 35
Select a Mode.........................................................................................................................................................................................35
Change Motion Sensitivity...............................................................................................................................................36
Change Audio Sensitivity....................................................................................................................................................37
Manage Alerts........................................................................................................................................................................................38
Create a Schedule..........................................................................................................................................................................39
Add a Mode..................................................................................................................................................................................................40

5
6. Settings 42
View Device Information.....................................................................................................................................................42
Turn O the Camera LED and Audio Alerts......................................................................................42
Change the Time Zone............................................................................................................................................................43
Change the Video Resolution.....................................................................................................................................44
Turn Night Vision On and O.......................................................................................................................................44
Turn the Microphone O and On.........................................................................................................................45
Change the Speaker Settings...................................................................................................................................46
Specify Power Management........................................................................................................................................46
Update the Firmware...............................................................................................................................................................47
View or Change Cellular Network Settings.....................................................................................48
Restart the Camera.....................................................................................................................................................................49
Reset the Camera to Its Factory Settings.........................................................................................49
Remove a Camera From Your Account......................................................................................................50
7. Manage Your Subscription Plan 51
Subscription Plans.........................................................................................................................................................................51
Renew Your Service Plan...................................................................................................................................................51
Select a Premier or Elite Subscription Plan.....................................................................................51
8. Arlo Connect 53
Use Arlo With IFTTT......................................................................................................................................................................53
9. Troubleshooting 54
Check Arlo Go’s Mobile Network Signal Strength 54
Check Arlo Go’s Battery Level..................................................................................................................................54
Optimize Motion Detection............................................................................................................................................55
Arlo Go Is Not Streaming on a Mobile Device................................................................................55
Cannot View Arlo Live Streaming in a Web Browser 56
Troubleshoot an Oine Arlo Go Camera...............................................................................................56
Condensation on the Camera Lens.................................................................................................................57

6
Not Receiving Push Notifications.......................................................................................................................58
Check the Rules Settings for Armed Modes...................................................................................58
Check the Arlo App Settings on an iOS Device...........................................................................58
Check the Arlo App Settings on an Android Device 59
If You Said No to Push Notifications at Installation 59
10. Rechargeable Battery Safety 60
Safety Rules for Arlo Go Rechargeable Batteries 60
Safety Rules for the Arlo Go Charging Station.........................................................................61

7
1. Set Up Your System
Setting up your Arlo Go camera involves a few simple steps. Your Arlo account lets you
view videos from any Internet-connected computer or mobile device. You can use the
same Arlo app to set up and manage Arlo Go and Arlo cameras.
What You Need to Install and Use Your Arlo Go
Camera
You need the following to activate your Arlo Go camera:
• A computer or mobile device with Internet access
• An activated AT&T SIM card with a data plan
A SIM card comes preinstalled in every Arlo Go camera, but you must contact
AT&T to activate it. Keep your Arlo Go retail box with you when you contact
AT&T. The label on the bottom of the box includes information that AT&T needs
to activate your SIM card. For more information about activating your SIM card,
see Activate Your SIM Card on page 8.
• If you are using a computer, you also need a supported web browser. The
following browsers are qualified to work with the Arlo web application:
• Internet Explorer 10 or later
• Microsoft Edge
• Firefox 3.5 or later
• Safari 3 or later (only with Mac OS X)
• Chrome (latest version)
• If you are using a mobile device, you need the Arlo app, which requires iOS 8 or
later or Android 4.1 or later. To download the mobile app for your smartphone or
tablet, visit your device’s app store and search for Arlo.
During activation, your Arlo Go camera must be in a location with AT&T data
coverage.

8
Set Up Your System
Activate Your SIM Card
The camera uses the AT&T network to send pictures and video to your Arlo
account in the cloud.
¾To activate your SIM card:
1. Call AT&T Enterprise Sales.
If you know your AT&T Enterprise Sales Contact, contact that person with your
Arlo Go SIM ICCID and device IMEI. Both the SIM ICCID and the IMEI display on
the retail box.
If you don’t know your AT&T Enterprise Sales Contact, call AT&T Mobility Sales &
Services at 1-800-331-0500.
2. Select Find Your Account Representative.
AT&T can help connect you with your account representative. This service is
available Monday through Friday from 8 a.m. to 5 p.m., Central Time.
The AT&T Premier Support Line is 1-866-499-8008. Online account support is
available for an authorized order placer with Premier Log-In at
https://www.wireless.att.com/business/
Get the Arlo app
For the best experience, download the Arlo app by scanning this QR code or
searching for Arlo in the app store.
Note: If you already use the Arlo app, make sure that you are using the latest version. To
find out if an update is available, go to the app store and search for Arlo.

9
Set Up Your System
Insert the SIM Card Into Your Arlo Go Camera
The Arlo Go camera comes with an AT&T LTE SIM card installed. If a SIM card is not
installed, insert a card into the SIM card slot.
¾To insert a SIM card:
1. Unlock the battery compartment by
pressing and holding the latch.
2. Gently pull the battery door back to open
the compartment.
3. Align the gold SIM contacts.
4. Insert the SIM card into the SIM card slot.
Note: If you plan to store video recordings on an
optional SD card (sold separately), insert the SD
card now.
Insert the Battery Into Your Arlo Go Camera
If power is available, you can plug your camera in and use it in powered mode. We
recommend that you insert the battery into your Arlo Go camera even if you plan
to power the camera using the power adapter.
¾To insert the battery:
1. Align the battery contacts.
2. Insert the battery.
3. Close the battery door.
The Arlo Go camera plays a chime when it boots.
Note: The Arlo Go battery is partially charged when it leaves the factory.
SIM card slot
SD card slot

10
Set Up Your System
Set Up Your Arlo Go Camera
Use the Arlo app and your Arlo account to set up your Arlo Go camera. If you
already set up an Arlo account, you can add the Arlo Go camera to your account.
During setup, your Arlo Go camera must be connected to the AT&T network.
This requires that you are using a compatible device and a mobile service plan.
Additional restrictions and data charges might apply. Coverage and service are not
available everywhere.
After you add your Arlo Go camera to your Arlo account, you can place the Arlo Go
camera anywhere in AT&T’s network coverage area.
For information about optimizing mobile network connectivity, scan this QR code or
visit tinyurl.com/jyoysqo.
To set up your Arlo Go camera:
1. Place the Arlo Go camera in a location with good cellular network coverage.
2. Make sure that the Arlo Go camera is ready:
• You activated the SIM card.
• The SIM card is inserted in the camera.
3. Tap the Arlo icon on your mobile device.
If you are using a computer, enter arlo.netgear.com in the address bar of a
browser.
4. If you already set up an Arlo account, log in, and tap or click Add Device.

11
Set Up Your System
5. If you are setting up a new Arlo account, tap or click New System Setup.
6. Select Arlo Go.
The Arlo Go Setup page displays.
7. Tap or click Continue to confirm that the SIM card that came in your Arlo Go
camera is activated.
The APN Information page displays.
8. Unless you received specific instructions from your service provider about your
APN, tap or click Skip this Step.
If your service provider instructed you to edit your APN, do the following:
a. Tap or click the Edit (pencil) icon.
The Edit APN page displays.
b. Enter the information from your service provider..
c. Tap or click Continue.
The How to Sync page displays.
9. Press the Sync button on the camera
10. Tap or click Continue.
The Scan QR Code (1 of 2) page displays.
11. Hold the QR code that the app displays 4 to 8 inches (10 to 20 cm) in front of
the camera until you hear a chime sound.
12. If you heard a chime sound, tap or click Yes, I heard a chime.
If you did not hear a chime sound, do the following:
a. Tap or click Back to try again.
b. Move the camera closer to or farther away from the QR code.
c. Press the Sync button.
d. Tap or click Continue.
e. When you hear a chime sound, tap or click Yes, I heard a chime.
13. Wait for the app to discover the Arlo Go camera.
The Claim Your Device page displays.

12
Set Up Your System
14. Enter the location, name your camera, and select the time zone.
15. Tap or click Next.
The Account Setup page displays.
16. Enter your account settings and tap or click Next.
The Select a Plan page displays.
17. Choose a service plan.
Note: For more information, see Subscription Plans on page 51.
Your Arlo Go camera is set up.
Place Your Camera
You can place your camera on a flat surface or mount it.
¾To mount the camera on a wall:
1. Place the wall plate and secure it with three screws.

13
Set Up Your System
2. Attach the camera to the wall plate.
If you’re mounting the camera to drywall, be sure to use the included plastic
drywall anchors.
Note: Other mounts are available. To learn more, visit
arlo.com/en-us/products/arlo-go/default.aspx.
Arlo Go Access and Cloud Storage
The Arlo Go camera is designed to connect to the cellular network. During setup,
the Arlo app uses the cellular network to find your Arlo Go camera so that you can
add the camera to your Arlo account.
After setup, the Arlo Go camera uses the cellular network to send recordings to
the cloud storage associated with your Arlo account.
For best results, we recommend placing your Arlo Go camera in a location where
the app displays at least three bars of mobile network signal strength. If your Arlo
Go camera is in an area with consistently low signal strength (two bars or less), you
might experience these problems:
• You are sometimes unable to view your camera live, or the video stream
fluctuates.
• You are sometimes unable to watch recorded videos right away.

14
Set Up Your System
• Notifications are sometimes delayed.
• Your battery depletes more quickly than usual because your camera spends so
much time attempting to reconnect to the network.
Optimize Mobile Network Connectivity
¾To optimize mobile network connectivity for your Arlo Go camera:
1. Check the AT&T nationwide coverage map for the area in which you want to
use your Arlo Go camera.
Visit AT&T’s Wireless Coverage map and select the Data radio button under
Domestic.
Note: Cellular coverage fluctuates based on network trac and weather
conditions. If you place your Arlo Go camera near the edge of a coverage area,
your connection weakens or drops whenever the AT&T network is carrying a
lot of trac in that area. Heavy rain, thunderstorms, and high humidity can also
weaken your Arlo Go’s mobile network connection.
2. Check the mobile network signal strength in the place where you want to put
your Arlo Go camera.
The easiest way to do this is to go there and check the signal strength on an
AT&T mobile phone. If signal strength is good enough, you can set up your Arlo
Go camera and look at your Arlo Go’s signal strength in the camera’s settings.
Note: As long as you are using your Arlo Go camera in the United States, you do not need
to turn on roaming unless an AT&T representative instructs you to turn it on.
Arlo Go Camera Position
When placing your Arlo Go camera, keep these tips in mind:
• Avoid placing the camera in an area that gets a lot of light shining directly into
the camera lens.
• You can move and zoom the field of view.
• Keep active locations in the camera’s field of view.
Arlo Go provides a 130-degree viewing angle. Position your camera so that the
space you want to monitor is within the camera’s field of view.

15
Set Up Your System
• Aim with the cloud.
To help with placing your camera, do a live stream from the Arlo Go camera.
Aim the camera while watching the video feed on your Arlo smartphone app to
make near-real-time adjustments to the camera’s position.
For more information, see the YouTube video How to Install Arlo Go Smart Home
Security Camera.
Charge Your Arlo Go Camera
The Arlo Go battery is 80 percent charged when it leaves the factory. You can
charge your Arlo Go camera battery indoors or outdoors using the included water-
resistant charging cable.
Note: For safety reasons, your Arlo Go cannot charge at temperatures below
freezing (32°F, 0°C).
¾To charge the battery:
1. Connect the power adapter to the camera.
Caution: You must use an Arlo Go power adapter to charge the battery. Do not try to
power the camera or charge the battery with any power adapter other than the one
provided with the Arlo Go camera.
2. Plug the power adapter into an electrical outlet.
The LED blinks fast blue for three seconds when the power adapter is
connected. When the camera battery is fully charged, the LED blinks fast blue
for two seconds.
Note: You can buy spare Arlo Go rechargeable batteries and charge them in the Arlo
Charging Station (sold separately). For uninterrupted Arlo Go camera use, we recommend
that you keep a fully charged spare battery on hand.

16
Set Up Your System
Camera LED Guide
The Arlo Go camera LEDs light in dierent colors to indicate how the camera is
operating.
Solid blue
The camera is registered and is connected to
the mobile network.
Solid amber
No SIM card is inserted or the SIM card is damaged.
During a sync, the battery charge is low.
During the motion detection test, motion is detected.
Very slow blinking blue
The camera is powering on.
Blinking amber
Mobile network coverage is not available.
Slow blinking blue
The camera is ready to scan the QR code.
Slow blinking amber
The battery level is low.
Blinking blue
The camera is scanning the QR code.
Double blinking amber
The battery level is so low that it is critical.
Fast blinking blue
The camera is connected to the cloud.
During charging, blinking for three seconds
indicates that charging started and blinking
for two seconds indicates that charging is
complete.
Blinking amber and purple
The SD card type is invalid.
Blinking blue and purple
The camera is connecting to the network and
the cloud.
Blinking amber and blue
The camera is receiving a firmware upgrade.
Fast blinking amber
The camera connected to the cellular network but it
cannot connect to the cloud.
During a QR code scan, the scan failed.
During battery charging, the charge failed.
For more information about connecting to the cloud,
visit tinyurl.com/h8csb5a or scan this QR code:

17
2. View Your Content
Videos recorded by your Arlo Go camera are stored in a library. You can view your
recordings, mark them as favorites, and search using the filter.
View the Devices Page
When you launch the Arlo app, the Devices page displays.
Live Feed
Icon
Tap or click Live to display Camera Icon Display is based on the mode and
camera setup
Pause. Motion detection is on.
Record video manually. Sound detection is on.
Brightness. Mobile network signal.
Microphone. Start using Talk and Listen. Battery.
Speaker. Mute the audio. SD card.
Full screen.
Camera name
Camera feed
Camera icons
Select devices
Unviewed recordings
Recordings
library
Detection
modes
Settings
Alarm
Settings

View Your Content
18
View the Camera Feeds
You can view your Arlo Go camera feed at any time.
¾To view camera feeds:
1. Tap the Arlo icon on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Devices page displays. The icons above each camera feed depend on the
rules in the currently selected mode. For information about these icons, see
View the Devices Page on page 17.
2. To view and listen to a live feed, tap or click Live on the camera feed image.
A row of live feed icons displays below the live stream image for the camera.
3. To stop viewing and listening to the live feed, tap or click Pause.
Record Clips From Live Video
¾To record clips from live video:
1. Tap the Arlo icon on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Devices page displays.
2. Tap or click Live in the camera feed image.
The camera feed icons display at the bottom of the camera feed image.
3. Tap or click Record Video .
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, tap or click Record Video .
Talk and Listen
¾To talk and listen:
1. Tap the Arlo icon on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.

View Your Content
19
The Devices page displays.
2. Tap or click Live in the camera feed image.
3. Tap or click Microphone .
A microphone button displays.
4. Wait for the button to turn bright green.
This can take up to five seconds. When the button is bright green, Talk and
Listen is ready.
5. Tap and hold or click and hold the microphone button and speak.
Control the Camera Feed Image
If you use more than one camera, you can change the order in which the camera feeds
are displayed on the Devices page. You can also zoom, invert, or rotate the camera
feed image.
Change the Camera Order
¾To change the camera order on the Devices page:
1. Tap the Arlo icon on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Devices page displays.
2. Tap or click Settings.
The Settings page displays.
3. Under System, tap or click Camera Order.
A list of cameras displays in the order that they display on the Devices page..
4. Tap or click Edit at the top of the page.
A list icon displays.
5. Tap and hold or right-click the list icon and drag the camera to the correct
position on the list.
6. Tap or click Done.
Your settings are saved.

View Your Content
20
Zoom a Camera Image
To zoom a camera image:
1. Tap the Arlo icon on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Devices page displays.
2. Tap or click Settings > My Devices.
A list of cameras displays.
3. Tap or click the camera.
The camera settings display.
4. Tap or click Video Settings.
5. Under Activity Zones, tap or click Zoom .
6. Resize and position the image box as necessary.
7. Tap or click Zoom .
Your settings are saved.
Rotate a Camera Feed
You can invert the video feed image.
¾To rotate the video display:
1. Tap the Arlo icon on your mobile device.
You can also enter arlo.netgear.com in the address bar of a browser.
The Devices page displays.
2. Tap or click Settings.
The Settings page displays.
3. Tap or click My Devices.
A list of cameras displays.
4. Tap or click the camera.