NETGEAR arlo VMS3330-100EUS User manual

NOTICE
MARQUE: NETGEAR
REFERENCE: VMS3330-100EUS
CODIC: 4111060

User Manual
October 2015
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
202-11380-05

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Support
For product updates and web support, visit https://www.arlo.com/support/.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for
reference purposes only.
Compliance
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.

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Contents
1. Set Up Your System 5
Set Up Your Base Station.................................................................................................................................5
Register for an Arlo Account.....................................................................................................................6
Set Up and Sync Your Cameras..............................................................................................................7
Position Your Cameras.......................................................................................................................................10
Position Mode.....................................................................................................................................................................12
Adjust Motion Sensitivity...............................................................................................................................14
2. Personalize Your System 16
Name Your Cameras...............................................................................................................................................16
Set Up Rules..........................................................................................................................................................................17
Set Up Modes......................................................................................................................................................................20
Personalize Modes.....................................................................................................................................................20
Create a New Mode................................................................................................................................................22
Manage Modes..................................................................................................................................................................23
Create a Schedule.....................................................................................................................................................24
Add Friends.............................................................................................................................................................................25
Change Your Preferences...........................................................................................................................28
3. View Your Content 30
View Recordings and Snapshots......................................................................................................30
Use the Filter......................................................................................................................................................................32
4. Manage Your Subscription 33
Service Levels....................................................................................................................................................................33
Renew Your Service Plans...........................................................................................................................34

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Downgrade Your Service Plan..............................................................................................................34
Cancel Your Paid Service Plan..............................................................................................................36
5. BATTERY WARNINGS AND SAFETY 37
Counterfeit and Inferior‑Quality Battery Warning 37
Safe Battery Handling and Usage................................................................................................37

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1. Set Up Your System
Setting up your Arlo system involves these steps:
• set up your base station
• register for an Arlo account
• set up and sync your cameras
• position your cameras
Set Up Your Base Station
The base station connects to your home network and allows you to view your
camera streams from anywhere.
¾To install your base station:
1. Connect the base station to your router using an Ethernet cable.
2. Connect the AC adapter to the base station.
3. Plug the AC adapter into an electrical outlet.

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4. Press the On-O button on the back of the base station.
The Power LED and Internet LED light green in about two minutes.
Your base station is set up.
Register for an Arlo Account
After you set up your base station, you must register for an Arlo account. Your
Arlo account is linked to your Arlo system and allows you to view videos from any
Internet‑connected computer or mobile device.
On mobile devices, use the Arlo app for the best viewing experience. Visit the Apple
App Store or the Google Play Store to download the Arlo app for iOS and Android
devices.

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¾To register for an Arlo account:
1. In a browser, enter arlo.com/login the address bar.
2. Click or tap New System Setup.
3. Complete the required fields and click or tap Continue.
4. Choose your base station’s serial number from the drop‑down menu and click or
tap Continue.
5. Choose your time zone from the drop‑down menu and click or tap Continue.
6. Choose a service plan.
Note: For more information, see Service Levels on page 33.
Your Arlo account is set up.
Set Up and Sync Your Cameras
The Basic service plan supports up to five synced cameras. You can upgrade to a
paid service plan to support more cameras.
¾To set up your cameras:
1. Slide and hold the latch on the bottom of the camera.
2. Slide the battery door back and lift it to open the battery compartment.

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3. Insert two batteries near the back of the camera. Pay careful attention to the
orientation of the batteries when you insert them.
.
4. Insert two batteries near the compartment hinge. Pay careful attention to the
orientation of the batteries when you insert them.
5. Close the battery door.
For more information, see Safe Battery Handling and Usage on page 38.
Your cameras are ready to sync.

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¾To sync your cameras:
1. Bring the camera within one to three feet (30cm–100cm) of the base station.
2. Press and release the Sync button on the side of the base station.
3. Wait for the Sync Status LED on the base station to light green.
4. Press and release the Sync button on top of the camera.
A blue LED on the camera blinks rapidly to confirm a successful sync.
5. Repeat for each camera.

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Position Your Cameras
Arlo’s position mode allows you to see what your camera sees. Using Position mode,
you can make sure that your Arlo camera is positioned to monitor the precise area
that you want. For more information, see Position Mode on page 12.
It’s important to keep distance in mind when placing your Arlo cameras:
• Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters)
from the base station. In indoor installations, the range might be less if metal
objects or thick walls and ceilings are between a camera and the base station.
Note: Check the Camera LED on the base station; if it’s blinking amber, the base station
detects a low data rate, a sign that a camera is too far from the base station.
• Minimum. Place your Arlo cameras at least 10 feet from the base station, and
allow at least 6 ½ feet (2 meters) between cameras. Follow these guidelines to
prevent WiFi signals between the devices from interfering with each other.
When positioning your Arlo camera, keep these tips in mind:
• Keep active locations in the camera’s field of view. Your Arlo camera has
a 130‑degree viewing angle. Position your camera so that the space that you
want to monitor is within the camera’s field of view.
• Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as
quickly as possible. This allows you to aim the camera while watching the video

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feed on your Arlo smartphone app to make near real‑time adjustments to the
camera’s position. Go to your camera’s Settings option to turn on Position mode.
After the camera is in place, you can turn o Position mode, or it automatically
turns o after five minutes. For more information, see Position Mode on page
12.
• Elevate your camera. Mount your Arlo motion‑detection camera at least 7
feet (2 meters) above the floor and aim it slightly downward for the best sensor
performance.
• Ensure that side-to-side trac crosses Arlo’s field of view. Arlo’s motion
sensor is much more sensitive to side‑to‑side movement across its field of view
than to movement directly toward or away from the camera. The best area for
motion detection is 5 feet to 20 feet (1.5 to 6 meters) from the camera position.
For best results, position the camera so that the path of expected motion crosses
Arlo’s field of view and does not head directly into or away from the camera. For
example, if you want to detect motion near a couch, place the camera to the side
of the couch, rather than above it or opposite it.

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You can use the Motion Detection Test feature to verify if motion can be detected
in a camera’s current placement. The camera’s LED flashes amber when motion is
detected. Go to your camera’s Settings option to turn on the Motion Detection Test
feature.
Position Mode
Position mode is available only when the camera is not streaming, recording motion,
or in Motion Detection mode.
¾To place your camera in Position mode:
1. Log in to your Arlo account at arlo.com/login.
2. Click or tap Settings.
3. Under Camera Settings, select a camera to position.

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4. Click or tap Position Mode.
The camera starts streaming video.
Note: Position mode streams video as fast as possible, without buering, so that you can
aim the camera while watching on a smartphone and make near real-time adjustments to
the camera position. This means that you might see lower-quality video while the camera is
in Position mode.

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Adjust Motion Sensitivity
You can adjust the motion sensitivity of an Arlo camera after a motion rule is
applied to it.
¾To adjust the motion sensitivity of a camera:
1. Log in to your Arlo account at arlo.com/login.
2. Click or tap Settings or Rules.

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3. Click or tap a motion rule assigned to the camera that you want to adjust.
4. Under IF the following, use the slider to adjust the sensitivity of the motion
sensor:
• Raise the sensitivity percentage to increase the number of videos that Arlo
captures.
• Lower the sensitivity percentage to decrease the number of videos that Arlo
captures.
5. Click or tap Done.

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2. Personalize Your System
Your Arlo system can be customized to meet your unique needs. After you create rules
and modes for cameras, Arlo does the rest. You can name your cameras so that they
are easier to identify and set up alerts so that you always know what’s going on.
Name Your Cameras
You can easily customize your Arlo cameras by renaming them.
¾To rename your camera:
1. Log in to your Arlo account at arlo.com/login.
2. Click or tap Settings.
3. Under Camera Settings, click or tap a camera.

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4. In the Name field, delete the current name and enter a new name that reminds
you of the camera’s location, such as Garage or Front Door.
Camera names are limited to 32 characters.
5. Click or tap Done.
Set Up Rules
With rules, you can tell your Arlo system what to do in certain situations. For
example, you can set your Arlo system to record videos when the motion sensor is
activated on a specific camera and alert you with an email message.
You can use the rules you create within modes and schedules to customize your
Arlo system.

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¾To create a rule:
1. Log in to your Arlo account at arlo.com/login.
2. Click or tap Settings > Rules > Add.

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3. Enter a name for the rule.
4. Under IF the following, select the camera to which you want Arlo to apply the
rule.
5. Use the slider to adjust the sensitivity of the motion sensor:
• Raise the sensitivity percentage to increase the number of videos that Arlo
captures.
• Lower the sensitivity percentage to decrease the number of videos that Arlo
captures.
6. Under THEN do the following, select the action that you want your Arlo
system to take.
7. Select the camera from which you want to record the video.
8. Use the slider to adjust the length of video that is captured.
9. To be alerted by email when your Arlo system activates this rule, click or tap To
this list and enter at least one email address.
10. Click or tap Done.