Nextel iM240 User manual

Nextel®Connection Manager
2.0
Discovery Communications, Inc.
Information Technology Training
One Discovery Place
Silver Spring, Maryland 20910
User Guide

Nextel Connection Manager User Guide
Nextel Connection Manager User Guide
CHAPTER ONE: GETTING STARTED........................................................................................................4
Package Contents ......................................................................................................................................4
About the Nextel Connection Manager.......................................................................................................4
About the im240 Wireless Modem..............................................................................................................4
About the iDEN Network.............................................................................................................................5
About Nextel’s WiFi Network......................................................................................................................5
About Profiles and Connections.................................................................................................................5
Your Coverage Area...................................................................................................................................5
Supported Operating Systems....................................................................................................................5
Nextel Connection Manager Technical Requirements...............................................................................6
Motorola im240 Wireless Modem Technical Requirements.......................................................................6
Customer Support.......................................................................................................................................7
CHAPTER TWO: YOUR SIM CARD ...........................................................................................................8
INSERTING YOUR SIM CARD INTO THE IM240 WIRELESS MODEM....................................................................8
REMOVING YOUR SIM CARD FROM THE IM240 WIRELESS MODEM .................................................................9
CHAPTER THREE: INSTALLING YOUR SOFTWARE.............................................................................10
CHAPTER FOUR: INSTALLING THE IM240 WIRELESS MODEM..........................................................13
INSERTING THE IM240 WIRELESS MODEM ....................................................................................................14
SETTING THE DEFAULT MODEM ...................................................................................................................17
CHAPTER FIVE: CONNECTING TO THE INTERNET ..............................................................................19
PREPARING YOUR IM240 WIRELESS MODEM FOR CONNECTION ....................................................................20
PREPARING YOUR NEXTEL MOBILE PHONE FOR CONNECTION.......................................................................20
CONNECTING TO THE INTERNET (USING WIFI, IM240 OR A NEXTEL PHONE)....................................................21
DISCONNECTING FROM THE INTERNET .........................................................................................................23
CHAPTER SIX: USER INTERFACES........................................................................................................24
USER INTERFACE MESSAGES ......................................................................................................................26
NETWORK INFORMATION .............................................................................................................................27
PROFILES ...................................................................................................................................................27
CHAPTER SEVEN: DATA CONNECTIVITY..............................................................................................29
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Packet Data Connection...........................................................................................................................29
WiFi Connection........................................................................................................................................29
Circuit Data Connection............................................................................................................................30
CHAPTER EIGHT: UNINSTALLING YOUR SOFTWARE.........................................................................31
Using the Uninstall Option........................................................................................................................31
Using the Add/Remove Programs Option ................................................................................................33
CHAPTER NINE: SETTINGS .....................................................................................................................35
Start–Up Options......................................................................................................................................36
Latest Updates..........................................................................................................................................40
Device Management.................................................................................................................................43
WiFi Scanner ............................................................................................................................................45
HotSpot Locator........................................................................................................................................46
Configuration.............................................................................................................................................47
SIM PIN Management ..............................................................................................................................62
Applications...............................................................................................................................................67
CHAPTER TEN: TROUBLESHOOTING...................................................................................................71
Nextel Customer Support .........................................................................................................................71
NEXTEL TERMS AND CONDITIONS ........................................................................................................72
MOTOROLA SAFETY AND GENERAL INFORMATION ..........................................................................81
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Nextel Connection Manager User Guide
DECLARATION OF CONFORMITY
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party Name: Motorola, Inc.
Address: 8000 West Sunrise Boulevard
Plantation, FL 33322 USA
Phone Number: 1 [phone]
Hereby declares that the product:
Product Name: im240
Model Number: H70UAA9RR1AN
Conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a), 15.107(d) and section 15.109(a)
Class B Digital Device
As a personal computer peripheral, this device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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Nextel Connection Manager User Guide
Chapter One: Getting Started
Thank you for choosing the Nextel® Connection Manager software application as your gateway to wireless
remote networking, from any location where iDEN or Nextel WiFi network service is available within the United
States. You will also have remote wireless access from certain locations in Canada and Mexico. Please refer to
the section on the Nextel WiFi HotSpot locator in Chapter Seven: Data Connectivity for more details.
The Nextel Connection Manager software application seamlessly interoperates with the im240 Wireless Modem
and other Nextel Internet enabled mobile devices. This guide will show you how to:
• Install the Nextel Connection Manager
• Install the im240 Wireless Modem
• Connect to the Internet
• Use the Nextel Connection Manager settings
Package Contents
Your Nextel Connection Manager and im240 Wireless Modem package contain the following:
• Nextel Connection Manager Installation CD-ROM
• im240 Wireless Modem
• Protective jewel case
• SIM (Subscriber Identity Module) card
• Detachable, L-shaped antenna
• External, flexible antenna
• Antenna bag
About the Nextel Connection Manager
The Nextel Connection Manager is a single-click software application that gives you remote access to the Internet
over Nextel’s WiFi network, Nextel’s iDEN (Integrated Digital Enhanced Network) packet and circuit switched
network and LAN. Using a wireless PC card such as the im240 Wireless Modem, you can run the Nextel
Connection Manager on a Windows PC. The Nextel Connection Manager also has its own mobile phone
database and can interoperate with a variety of Nextel iDEN mobile phones and WiFi devices.
About the im240 Wireless Modem
The im240 Wireless Modem is a wireless network PC card that helps you connect to the Internet from any
wireless location in the United States. The im240 Wireless Modem offers network access to the service provider
of your choice through the iDEN network.
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About the iDEN Network
The iDEN network features enhanced technology that was created by Motorola and is deployed by Nextel. With
the iDEN network, the capabilities of mobile radio technology combine with the functionality of two-way radio,
telephone, text messaging, and data transmission protocol into one streamlined network.
You need to have an account with Nextel in order to access the iDEN network, as well as use either the im240
Wireless Modem or another Nextel mobile device. You will get a SIM card with your im240 Wireless Modem and
with other Nextel mobile devices. The SIM card contains account information and must be inserted into the
appropriate Nextel device anytime you use it.
Before you can use the im240 Wireless Modem, you will need to install the Nextel Connection Manager, as well
as ensure that your im240 Wireless Modem is configured to use with your account. Instructions on completing
these steps are provided in the chapters that follow. Once you install the Nextel Connection Manager and
configure the im240 Wireless Modem, you may access the Internet.
About Nextel’s WiFi Network
Nextel has a collection of several thousand WiFi HotSpots available throughout the United States. A Nextel WiFi
customer can go to any of these locations, and use the Nextel Connection Manager software to login, without
having to pay a fee for each use. To find a Nextel WiFi HotSpot near you, please refer to the HotSpot Locator
section in Chapter Nine: Settings.
About Profiles and Connections
The Nextel Connection Manager’s Profile utility allows you add, modify or delete profiles, as well as define the
current active profile. A profile is a list of possible network connections that you designate the Nextel Connection
Manager to access, in order of preference. For instance, you may designate a profile that allows the Nextel
Connection Manager to search for Nextel WiFi connections first, and non-Nextel WiFi connections second.
It may be useful to have a number of profiles from which to select, depending on your location and network
availability. Once the correct profile is active, it enables the quickest available connection, since the software
avoids unnecessarily scanning for networks that are not available. After installing Nextel Connection Manager
you will have one profile already pre-defined. This will give you quick and easy access to the Nextel network. In
order to use a non-Nextel WiFi network (such as your home or work network), you will need to add more
connections, which you will later add to your profile.
For more information on how to add or modify profiles and connections, please refer to the Configuration section
of Chapter Nine: Settings.
Your Coverage Area
Your coverage area extends to any U.S. location where Nextel’s iDEN or WiFi network service is available.
Supported Operating Systems
The Nextel Connection Manager and the im240 Wireless Modem are functional in PCs running the following
versions of Microsoft® Windows operating system:
• Microsoft Windows 2000 Service Pack 3 and 4
• Microsoft Windows XP
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• Microsoft Windows XP Service Pack 1
• Microsoft Windows XP Service Pack 2
Nextel Connection Manager Technical Requirements
To run the Nextel Connection Manager, your PC should meet the following minimum requirements:
• Processor: Pentium II processor, Min 350 mhz.
• Internal memory: 128 MB RAM
• Disk Space: 100 MB
• Remote Access Services: Components must interface with TCP/IP protocol
• Microsoft Internet Explorer: Version 5.5 or later
Note: You need administrative rights to install software on Windows 2000 or Windows XP.
Note: Nextel Connection Manager cannot be run when a user is logged on as Guest User.
Motorola im240 Wireless Modem Technical Requirements
To install the im240 Wireless Modem onto your PC, you will need the following:
• An im240 Wireless Modem (provided in your package)
• A Nextel Connection Manager Installation CD-ROM (provided in your package)
• An IBM-compatible PC with a CD-ROM or DVD drive
• A PCMCIA Type II slot on your PC
• One of the following operating systems installed:
 Windows 2000 Service Pack 1 or 2, 3, and 4
 Windows ME, Windows NT
 Windows XP Service Pack 1 and 2
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Customer Support
For Nextel Connection Manager customer support call 1-800-639-6111 or visit www.nextel.com.
For im240 Wireless Modem customer support visit www.mot.com/iDEN.
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Nextel Connection Manager User Guide
Chapter Two: Your SIM Card
Please go to the next chapter if you are not using an im240 Wireless Modem.
This chapter guides you through the steps necessary to use your SIM card. The SIM card is a small plastic
memory chip that you insert into the im240 Wireless Modem. It has all of your personal account information
including your account password, which enables you to access to the Nextel Connection Manager. For more
information on your SIM card, such as disabling, enabling, or changing your SIM PIN (Personal Identification
Number), please refer to the section on SIM PIN Management in Chapter Nine: Settings. Follow the steps below
to:
• Insert your SIM card
• Remove Your SIM card
Note: You must install the Nextel Connection Manager before you insert the im240 Wireless Modem into your
PC. If you attempt to use the modem prior to loading the Nextel Connection Manager, your modem will not work.
Please wait until the system prompts you to insert the im240 Wireless Modem, before doing so.
Inserting Your SIM Card Into the im240 Wireless Modem
1 Turn the im240 Wireless Modem face-up so that the SIM card slot is in the bottom left corner of the modem.
2 Pick up the SIM card along its edges by gently holding the card between two fingers. Be careful not to touch
the gold side of the card, because fingerprints and debris may make the SIM card difficult to read.
3 Insert the square edge of the SIM card into the im240 Wireless Modem. As you slide it into the slot, the white
side of the SIM card should be facing upward, and the gold side of the SIM card should be facing downward. The
clipped edge of the SIM card should be on the lower left corner of the im240 Wireless Modem slot, as you insert
the SIM card.
Note: You must install the Nextel Connection Manager software before you insert the im240 Wireless
Modem into your PC. If you attempt to use the modem prior to loading the Nextel Connection Manager, your
modem will not work. Please wait until the system prompts you to insert the im240 Wireless Modem, before
doing so. For more information on the software installation process, please refer to Chapter Three: Installing
Your Software.
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4 Continue to push the SIM card into the im240 Wireless Modem until the SIM card stops moving. Your SIM
card is now properly inserted.
Removing Your SIM Card From the im240 Wireless Modem
1 Click the Unplug or Eject Hardware icon in your system tray to stop the im240 Wireless Modem from
further processing. Note: If you remove the im240 Wireless Modem before you click the Unplug or Eject
Hardware icon, you may lose data.
2 Press the eject button near the PCMCIA slot to remove the im240 Wireless Modem from your PC.
3 Hold the im240 Wireless Modem in one hand. With the other hand, place a finger on the SIM card and slide it
out of its slot so that it protrudes slightly from the edge of the im240 Wireless Modem.
4 Gently hold the edge of the SIM card between two fingers as you completely remove the SIM card from its slot.
Be careful not to touch the gold side of the card, because fingerprints and debris may make the SIM card difficult
to read.
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Chapter Three: Installing Your Software
This chapter guides you through the steps necessary to install the Nextel Connection Manager on your PC. The
Nextel Connection Manager allows you to view and manage your network connections.
Note: It is important to install the Nextel Connection Manager before you insert the im240 Wireless Modem into
your PC. The software will prompt you when it is time to insert the im240 Wireless Modem. If you attempt to use
the im240 Wireless Modem prior to installing the Nextel Connection Manager, the modem will not work.
If you would like to connect your Nextel Mobile phone to your computer in order to access the Internet, please
install the Nextel Connection Manager as explained below, then refer to the Settings – Device Management
section in Chapter Nine: Settings
To install the Nextel Connection Manager, follow steps below:
• Load the CD into your PC
• Accept the license agreement
• Choose the file location where you would like to install the Nextel Connection Manager
1 Insert the CD into the CD ROM drive of your PC. The Setup.exe file will start automatically and an
InstallShield® Installation wizard appears. Note: If the Nextel Connection Manager does not start automatically,
click the Setup.exe file to install the software.
2 Click Next to continue with the installation.
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3 The License Agreement window appears. Read the license agreement. Select I accept the terms of the
license agreement. Click Next.
4 The File Location window appears. To store software in the file location shown by the system, click Next.
Note: To store the software in a different location, click Change and select the appropriate file folder. Follow the
prompts to begin installation.
5 The Nextel Connection Manager software automatically begins to install on your PC. Click Next. As the
software continues to load, the Setup Status window gives you a progress update.
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6 You will be asked if you want to install the drivers for Motorola im240 Wireless Modem. If you are using this
device please select Yes and then Next. For details on installing the Motorola im240 Wireless Modem please see
Chapter Four: Installing Your Modem. The im240 device is not required to use the Nextel Connection Manager
software.
7 Once the Nextel Connection Manager software installation is complete, the system will ask if you would like to
reboot the pc now or wait until later. Make sure to save all your current work before rebooting.
8 After you reboot the PC, double-click the Nextel icon on your desktop or select it from the Start/Programs
menu to launch Nextel Connection Manager.
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Nextel Connection Manager User Guide
Chapter Four: Installing the im240 Wireless Modem
This chapter guides you through the steps necessary to install your im240 Wireless Modem, which you should
install only after you install the Nextel Connection Manager. The im240 Wireless Modem automatically connects
at the highest possible transmission speed. To install your im240 Wireless Modem, follow the steps below:
• Attach the antenna to the im240 Wireless Modem
• Insert the im240 Wireless Modem into the PCMCIA slot on your PC
• Follow the software prompts to set the im240 Wireless Modem as your default modem
Attaching the Antenna
There are two antennas available on the im240 Wireless Modem: the detachable L-shaped antenna and the
external antenna. Use the detachable L-shaped antenna whenever you use the im240 Wireless Modem. It helps
you get the signal you need in order to make a strong Internet connection. Details on using the detachable L-
shaped antenna are explained below. The external antenna is to be used only when you are unable to get a
strong signal with the detachable L-shaped antenna, such as on overcast days. For more information on using
the external antenna, please refer to Chapter Ten: Troubleshooting.
Detachable L-Shaped Antenna External Antenna
To secure the detachable L-shaped antenna to the im240 Wireless Modem, follow the steps below:
1 Lay the im240 Wireless Modem flat, so that the SIM Card is facing you.
2 Locate the two antenna slots in the top left corner of the card, along its edge.
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3 Insert the plug for the detachable L-shaped antenna into the slot at outer edge of the card.
Inserting the im240 Wireless Modem
Note: Do not insert the im240 until prompted to do so by the Nextel Connection Manager Software.
1 If you are trying to install the im240 while installing the software and have selected yes on the following screen,
please proceed to the next step.
2 The im240 Installer screen appears. Insert the im240 Wireless Modem into the PCMCIA slot on your PC.
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3 Wait for the Found New Hardware wizard to recognize the new im240 Wireless Modem. The system pre-
selects the Install software automatically option. Click Next.
Note for Windows XP users only:After you click Next (in the previous step), Windows XP displays an
additional Found New Hardware screen. The screen lists several types of PC cards. Select the Motorola
im240 PC Card modem option. Click Next and continue to the next step.
4 The system displays a Hardware Installation screen that states the Windows Logo Testing has not verified the
compatibility of the software. Click Continue Anyway.
5 The im240 Installer screen reappears indicating you have successfully installed the im240 Wireless Modem.
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Nextel Connection Manager User Guide
Leave the im240 Wireless Modem card in the PCMCIA slot. Click Finish.
Note for Windows
XP users only: Your
Installation Complete
screen will look like
this:
6 The Install screen appears. The system displays a message stating you must restart your PC to complete the
modem installation process. Click OK. The PC automatically shuts down.
7 Wait approximately 15 seconds for your PC to restart automatically. Note: If your PC does not start
automatically, reboot it manually. Continue to the next page to set the default modem.
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Setting the Default Modem
Once you reboot your PC, the Nextel Connection Manager icon appears. To continue with the modem
installation, follow the steps below.
Click the Nextel Connection Manager icon.
After you install the Nextel Connection Manager software the software will automatically scan for installed
devices. If you have only one LAN, WiFi, and Nextel device installed these will be set as default for each
connection. If there is more than one device that can handle a specific connection, you will have to manually
select which device to use.
If you see the following error message go to the next step.
1 Click Settings. Click Device management. If you prefer to wait until later to install the default modem,
please refer to the Device Management section of Chapter Nine: Settings.
2 To add a WiFi device, highlight WiFi and click Select. Otherwise, highlight Nextel and click on Select.
3 Choose the appropriate device from the Select Default Devices screen.
4 If your device is not displayed on this window, click Install Device.
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5 The Install New Device window appears, select the modem model and the manner of connection from the
drop-down lists. Click OK.
Choose the
manner of
connection from
the drop
-
down list
.
Choose the modem
model from the
drop-down list.
For more information on connecting to the Internet, please refer to Chapter Five: Connecting to the Internet.
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