Nextel iDEN i550plus User manual

Nextel®
iDEN®
Digital Multi-Service Data-Capable Phone
i550plus™Phone User’s Guide
@NTN9310A@
NTN9310-A
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i550plus Phone Features Bookmark
You can use this fold-out diagram as a bookmark, making it easy to
refer to while you learn to use your i550plus phone.
Learning to Use Your i550plus Phone
NOTE: Remove the plastic film lens protector from the display.
NOTE: The display backlight is activated by pressing any key or
button.
1 Tear off the Quick Reference Card located on the back cover,
complete the information and keep it handy.
2 Read Safety and General Information.
3 Familiarize yourself with the Table of Contents.
4 Read Getting Started, which includes a Quick Guide to i550plus
Phone Functions.
5 View the i550plus Phone Video included in the box.
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iii
Table of Contents
Table of Contents
Introduction ............................................................................... 1
Welcome to Nextel® .......................................................................... 1
Questions? .................................................................................. 3
Driver Safety ...................................................................................... 3
Nextel Business Solutions.................................................................. 4
Getting Started .......................................................................... 5
About This Section ...................................................................... 5
Batteries............................................................................................. 5
Attaching the Battery ................................................................... 6
Detaching the Battery .................................................................. 6
Charging the Battery .................................................................... 6
Battery Charging Status.......................................................... 7
Turning Your i550plus Phone On/Off................................................. 7
Activating Your i550plus Phone......................................................... 8
Your Nextel Phone Status.................................................................. 8
Keypad Lock ...................................................................................... 9
Activating Keypad Lock ............................................................... 9
Receiving Incoming Calls........................................................ 9
Receiving New Message Mail ............................................... 10
Receiving Voice Mail............................................................. 10
Receiving Nextel Direct® Connect Calls............................... 10
Deactivating Keypad Lock ......................................................... 11
Display Icons.................................................................................... 11
Modes and Menus ........................................................................... 12
Quick Guide to i550plus Phone Functions....................................... 13
Phone Mode ............................................................................. 13
Private Mode ............................................................................ 14
Group Mode .............................................................................. 14
Net Mode ................................................................................... 14
Creating, Editing and Using Stored Lists ............................. 15
About This Section .................................................................... 15
Phone Based ................................................................................... 16
Storing Names and Numbers .................................................... 16
Pause Digit Entry ....................................................................... 17
Editing Stored List Entries ......................................................... 18
Edit a Phone Number or Associated
Name or Speed Dial Number ..................................................... 18
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Edit a Private ID or Associated Name ....................................... 19
Erasing List Entries .................................................................... 19
List Manager .................................................................................... 20
iDEN Organizer ............................................................................... 22
Phone Mode ............................................................................23
Digital Cellular.................................................................................. 23
About This Section .................................................................... 23
Making Domestic Phone Calls ................................................... 23
Direct Dial ............................................................................. 23
Making Phone Calls From the Stored List............................. 24
Automatic Redial .................................................................. 24
Emergency Calling................................................................ 25
Special Dialing Codes........................................................... 25
Placing International Phone Calls .............................................. 25
Plus Dialing ........................................................................... 25
Receiving a Phone Call ............................................................. 26
Missed Call Indicator............................................................. 26
Retrieving a List of Missed Calls........................................... 26
Last 10 Numbers Received/Sent Calls List........................... 26
Quickstore of Phone Numbers ............................................. 26
Ending a Phone Call .................................................................. 27
Standard Features ..................................................................... 28
Call Hold ............................................................................... 28
Call Forwarding..................................................................... 28
Call Waiting........................................................................... 30
Additional Phone Services ......................................................... 31
Call Restrictions .................................................................... 31
Caller ID ................................................................................ 31
Directory Assistance ............................................................. 32
Nextel Voice Mail Service ................................................................ 33
About This Section .................................................................... 33
Setting Up Your Voice Mail Box ................................................. 33
Using Voice Mail ........................................................................ 34
Logging Into Voice Mail ....................................................... 34
Main Voice Mail Menu........................................................... 35
Playing Messages................................................................. 35
Saving and Deleting Messages............................................. 36
Changing Your Password ..................................................... 36
Recording Your Name........................................................... 37
Recording Your Active Greeting............................................ 37
Receiving Voice Mail Messages ................................................ 38
New Message Indicators....................................................... 38
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v
Transferring Calls to Voice Mail ............................................ 38
Alert Receipt ......................................................................... 38
Advanced Voice Mail Features .................................................. 39
Automatic Playback .............................................................. 39
Changing the Playback Order of Messages.......................... 39
Greeting Schedule ................................................................ 40
Working With Group Lists ..................................................... 41
Recording, Copying and Replying to Messages ................... 42
Recovering Deleted Messages ............................................. 45
Message Forwarding ............................................................ 45
Pager Notification.................................................................. 46
Paging and Messaging Services...................................................... 48
About This Section .................................................................... 48
Nextel Online Two-Way MessagingSM ...................................... 48
Text and Numeric Paging .......................................................... 49
Notification of New Pages .......................................................... 49
Alert Receipt .............................................................................. 50
Accessing New Pages ............................................................... 50
Viewing a Page Immediately................................................. 50
Viewing a Page Later............................................................ 50
Viewing Stored Pages........................................................... 50
Sending a Page ......................................................................... 51
Web Paging (Web Messaging) ............................................. 51
Email Paging......................................................................... 52
Numeric Paging .................................................................... 52
Operator Assisted Paging ..................................................... 52
Using Your Phone as a Modem ....................................................... 53
Private/Group Mode ............................................................... 55
Nextel Direct Connect® ................................................................... 55
About This Section .................................................................... 55
Displaying Your Private ID ............................................................... 56
Using the Private/Group Speaker .................................................... 56
Turning the Speaker Off ...................................................... 56
Turning the Speaker On ...................................................... 56
Placing Private Calls ........................................................................ 56
Entering the Private ID.......................................................... 57
Selecting a Name from a Stored List .................................... 57
Receiving Private Calls .................................................................... 57
Quickstore of Private IDs ................................................................. 57
Sending a Call Alert ......................................................................... 58
Receiving/Responding to a Call Alert............................................... 58
Call Alert Queuing ............................................................................ 59
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Group Calls ...................................................................................... 59
Naming a Talkgroup .................................................................. 60
Making a Group Call .................................................................. 60
Receiving a Group Call .............................................................. 60
Group-Silent Programming .............................................................. 61
Turning Group-Silent On/Off ...................................................... 61
Net Mode ..................................................................................63
About This Section .................................................................... 63
Net Mode Navigation Keys............................................................... 64
Changing the Phone Display ..................................................... 64
Launching the Microbrowser............................................................ 65
Using T9®Text Input ....................................................................... 66
Entering Characters, Numbers and Symbols ............................ 66
T9 Navigation Keys .................................................................... 66
Entering Text Using T9 Text Input (word mode) ........................ 67
Entering Text Using Alpha Mode & Adding
Words to the User Database ..................................................... 68
Entering Punctuation and Symbols ............................................ 69
Smart Punctuation ................................................................ 69
Symbols Mode (SYM) ........................................................... 69
Numbers Mode (NUM) .............................................................. 70
Entering Email Addresses ......................................................... 70
Nextel Online Wireless Internet Services......................................... 71
MyApplications ........................................................................... 71
Shopping ................................................................................... 71
Sites ........................................................................................... 72
MSN Mobile ............................................................................... 72
NextelServices ........................................................................... 75
List Manager ......................................................................... 75
Bookmarks ................................................................................. 75
To Recall a Bookmark .......................................................... 76
To Delete a Bookmark ......................................................... 76
Search ....................................................................................... 76
Entering Internet Addresses ................................................. 77
Frequently Asked Questions ........................................................... 78
Customizing the i550plus Phone ..........................................81
About This Section .................................................................... 81
Changing the Display Language...................................................... 81
Setting the Time and Date .............................................................. 82
Backlight Timer ................................................................................ 83
Setting the Ringer Volume .............................................................. 83
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Table of Contents
vii
Selecting a Ring Style ..................................................................... 84
Programming Menus........................................................................ 84
Programming Menus Shortcut and Options ............................... 85
Ordering Information ........................................................................ 89
Accessories...................................................................................... 90
Batteries .................................................................................... 90
Travel Chargers ......................................................................... 91
Cigarette Lighter Adapter .......................................................... 92
Desktop Dual-Pocket Charger ................................................... 93
Audio Adapter ............................................................................ 96
Dash Mount Holder .................................................................... 97
Swivel Belt Clip .......................................................................... 98
Leather Carry Case ................................................................... 98
Hands-Free Car Kit .................................................................... 99
Other Important Information ................................................ 101
Nextel Customer Care.................................................................... 101
Understanding Status Messages ................................................... 101
Nextel Terms and Conditions of Service........................................ 103
Safety and General Information ..................................................... 107
Use While Driving................................................................ 109
Cleaning and Drying Considerations................................... 110
Antenna Considerations...................................................... 110
Accessory Safety Information ........................................................ 111
Limited Warranty Motorola Communication Products.................... 112
Patent and Trademark Information ................................................ 118
Index ...................................................................................... 119
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1
Introduction
Welcome to Nextel®
Thank you for choosing Nextel as your wireless communications
provider. From virtually any state in the U.S., your i550plus phone
enables you to enjoy crystal-clear connections through Nextel’s All
Digital National Network. But that’s not all! The i550plus phone also
includes upgraded software that lets you make international calls
through Nextel WorldwideSM service. This means, whether you’re
traveling to Canada, Mexico City, Manila or Brazil your Nextel phone
will use iDEN networks to keep you in touch with business partners,
colleagues or clients.
Before you get started, please refer to the “i550plus Phone Features
Bookmark”, attached to the front cover of this guide, which you can use
as a placeholder. It has a picture of the i550plus phone with all of the
components clearly labeled. Also, the back of this guide includes a topic
Index to help you look up specific information throughout the guide.
This guide contains all the information you need to take full advantage
of your Nextel service and i550plus phone, including:
Digital Cellular Calling—Nextel’s All-Digital National
Network lets you enjoy a crystal-clear connection, with
built-in call security, every time you place a phone call.
Digital Cellular Calling includes features such as Call
Hold, Call Forwarding, and Call Waiting. Find out more
about placing calls in this section.
Page 23
Nextel Direct Connect®—An innovative feature for
communicating instantly with one or more co-workers at
a fraction of the cost of cellular. Read more about Nextel
Direct Connect in this section.
Page 55
Text and Numeric Paging—Lets you receive numeric
pages and important, short messages right over the phone.
Learn more about Paging in this section.
Page 49
Vo i c e M a i l —Takes messages 24 hours a day and includes
Message Forwarding, Automatic Playback, and more.
Read more about Voice Mail in this section.
Page 33
Additional Phone Services—Includes Call Restrictions,
Caller ID, and Enhanced Directory Assistance. Find out
more in this section.
Page 31
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NOTE: Are you an experienced digital cellular phone and two-way
radio user? Turn to the Getting Started section beginning on
page 5. This section might be all you need to get started.
For more information about Nextel or to view this guide on our Web
site, visit us at nextel.com.
Nextel Online Wireless Internet Services—Stay
connected to the critical information you need to make
business decisions and get business done.
Page 63
Dial-Up Service—Dial-Up capability without landline
access. Also see “Nextel Online Dial-Up Service User’s
Guide”.
Page 53
International Roaming—Enables you to make phone
calls, check Voice Mail, and more while traveling in
select cities internationally.
Page 25
Programming —At Nextel, we know one size doesn’t fit
all—and this feature proves it! You can customize your
i550plus phone and make it behave the way you want it
to. Learn how in this section.
Page 81
Quick Guide to i550plus Phone Functions—Enables
experienced digital cellular phone and two-way radio
users to get started right away!
Page 13
Other Nextel Advantages—In addition to all of the previously mentioned
benefits, there’s more... Nextel features also include the following:
•The guaranteed All-Digital Nextel National Network
•No Roaming Fees while traveling throughout the U.S.
•One-second call rounding after the first minute
•Flat-rate long distance pricing to anywhere in the continental U.S.
•No landline connection charges
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Driver Safety
3
Questions?
Domestically, for customer care issues including billing issues, general
service needs, or to order additional services, call Nextel Customer Care
at 1-800-639-6111, or dial 611 from your i550plus phone.
To complement the i550plus phone and Nextel Worldwide Service,
Nextel has also launched International Roaming Customer Care
support. When traveling outside of the U.S. and Canada, call
1 [phone] for your Customer Care Service needs. This
Customer Care number will be toll-free from your Nextel handset both
domestically and internationally.
International and Domestic Coverage, Rates and other information is
also available at nextel.com.
Driver Safety
Safe driving is far more important than anything else. So please follow
these tips for using your wireless phone when you’re behind the wheel.
1 Give driving your full attention. Don’t let anything interfere with
your concentration.
2 Assess road conditions before making or taking a call.
3 Let Voice Mail pick up when you’re in heavy traffic or hazardous
road conditions.
4 Program your most frequently dialed numbers into your phone
for Speed Dialing. When dialing manually, dial only when your
vehicle is stopped—or have a passenger dial for you.
5 Position your phone where it is easy to see and reach.
6 Keep your eyes on the road. Never take notes while driving.
7 Consider using a hands-free speakerphone,
which allows you to keep both hands on the
wheel when speaking. Hands-free mobile
accessories and car adapter accessories can be
ordered by calling 1-800-914-3240, visiting
nextel.com or contacting your Nextel Autho-
rized Representative.
8 Be a Good Samaritan. Dial 9-1-1 in emergen-
cies to report accidents, impaired or aggressive
drivers, crimes or fires. It’s a free call. Know
your Nextel phone number, so emergency services personnel can
call you back if necessary.
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Nextel Business Solutions
The i550plus phone and Nextel’s All-Digital National Network join
forces to provide the only office small enough to fit in your pocket.
Below is a list of Nextel’s all new innovative features developed for
business people on the go!
Ever wish you could take your assistant with you? The i550plus phone
has the right business solutions for you.
Personalized 24-hour Voice Mail, which takes messages when you’re
not available and a whole lot more. (For details see “Nextel Voice Mail
Service” on page 33.) Schedule a Page helps you remember those
important dates by sending a text message directly to your phone. (See
“Web Paging (Web Messaging)” on page 51.)
Ever head for a meeting and forget the company’s address?
Call Directory Assistance (For details see “Directory Assistance”on
page 32) or have your assistant send a text page to your i550plus phone.
That’s right, you can receive text and numeric pages right to your
i550plus phone. (For details see “Text and Numeric Paging”on page
49.)
Need to remind everyone on the committee you chair about an
upcoming meeting?
Create a Group List for any committee, project task force, etc. Then,
create a voice message and send it to everyone in the group! It’s just that
simple with the i550plus phone. (For details see “Using Group Lists”
on page 44.)
Responsible for keeping in touch with building maintenance workers or
project team members?
You can use your i550plus phone as a two-way radio for a fraction of
the cost of cellular calls. (For details see “Nextel Direct Connect®” on
page 55.)
Need to monitor phone call length for charging purposes?
You can with the i550plus phone. Just turn on the Display Timer and
the duration of the most recent phone call will display. (For details see
“Display Timer: On/Off”on page 85.)
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5
Getting Started
In this section you will learn everything you need to know to begin
using your i550plus phone. This section also includes a Quick Guide
portion so experienced digital cellular phone and two-way radio users
can get started right away.
About This Section
This section includes instructions for the following tasks:
Batteries
Your i550plus phone comes with a standard NiMH-AA 1500 mAh
battery. After attaching the battery, charge it for at least ten hours before
you use it for the first time. After the initial charging, the battery can be
charged more quickly.
Batteries: Attaching, Detaching, and Charging Page 6
Turning Your i550plus Phone On/Off Page 7
Activating Your i550plus Phone
NOTE: Your phone must be activated before you
can use it.
Page 8
Your Nextel Phone Status Page 8
Display Icons Page 11
Modes and Menus Page 12
Quick Guide to Using i550plus Phone Functions Page 13
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Attaching the Battery
Detaching the Battery
Charging the Battery
Your i550plus phone comes with the Standard Travel Charger. You can
charge your battery with the phone on or off.
To charge your i550plus phone using the Standard Travel Charger:
1 Remove the battery cover located on
the back of the phone. To do so, release
the lock at the bottom of the battery
cover by pressing up on the latch.
2 Remove the cover by sliding it away from the antenna.
3 Insert the battery with the “+” and “-” at the top. Install the bat-
tery bottom first, then press down on the battery to secure it.
4 Replace the battery cover and lock by pressing down on the
latch.
1 Release the battery cover by pressing the battery cover latch
upward.
2 Remove the cover by sliding it away from the antenna and lift
the battery out of the phone.
1 Attach the charger to your phone’s Side Charging Jack.
(See Features Bookmark on inside cover for jack location.)
2 Plug the charger into an electrical outlet.
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Turning Your i550plus Phone On/Off
7
Battery Charging Status
The battery strength indicator icon, found on your phone’s display
screen, shows the charge amount remaining in the battery.
A short, chirp-like sound indicates a low battery. The icon flashes when
you have 5 minutes of talk time remaining.
Turning Your i550plus Phone On/Off
Phone On
Phone Off
Icon
Flashes
Icon
Displays Icon
Displays
Icon
Displays
Icon
Displays
Charge
Strength
Low
Battery
0-30% 31-60% 61-90% 91-100%
Fully
Charged
1 Extend the antenna.
2 Press and hold f.
As your phone connects to the Nextel National
Network, you will see a Welcome to Nextel
message and a connecting message. When
Phone Ready appears on the display, you are
ready to use your i550plus phone!
1 Press and hold funtil you see the message Powering Off.
2 Push in the antenna.
ab
Phone Ready
Nextel
Name Mail
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Activating Your i550plus Phone
Before using your i550plus phone, it must be activated.
•If you purchased your phone through a Nextel Sales
Representative: Your phone should be active already.
•If you purchased your phone through an authorized dealer
other than Nextel: Follow the step-by-step instructions on the
enclosed activation sheet to activate your Nextel service.
If your display reads No Service or doesn’t change to the Phone
Ready screen when you turn on your phone—and you know you
are in a Nextel coverage area, call Nextel Customer Care at 1-800-
639-6111. (For details on Nextel coverage areas, visit Nextel at
nextel.com.)
NOTE: To register for the first time on the Nextel National Network,
you must turn on your i550plus phone in your local calling
area.
Your Nextel Phone Status
Your i550plus phone has a “Status Light”indicator. The “Status Light”
shows you, at a glance, the status of your connection (see Features
Bookmark on inside cover).
Status Light
Indicator Nextel Phone Status
Flashing Red Signing on to the network—Please Wait.
Solid Red No service or out of coverage area. If you are in a
coverage area, keep your phone on and it will attempt
to connect every two minutes. If you cannot connect
after 15 minutes or more, call Nextel Customer Care at
1-800-639-6111.
Flashing Green In service/Ready to use.
NOTE: Nextel Direct Connect calls are not avail-
able outside of your home market area.
Solid Green In use.
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Keypad Lock
9
Keypad Lock
The i550plus phone includes a Keypad Lock feature that enables you to
quickly lock the phone’s keypad to avoid inadvertently pressing keys or
placing calls. It is highly recommended that you activate your Keypad
Lock while your phone is on but not in use to avoid inadvertent 911
emergency calls. Once Keypad Lock is activated, you can only perform
the following tasks (unless you receive an incoming call, page, etc.):
•Turn your phone On/Off
•Unlock the keypad
NOTE: Before locking your phone’s keypad, you may want to read
this entire section to learn how to respond to incoming calls,
pages, etc.
Activating Keypad Lock
NOTE: Whenever a key is pressed, while in Keypad Lock mode, the
“Keypad Locked” message displays as a reminder.
Receiving Incoming Calls
When you receive an incoming phone call (see“Phone Mode” on page
23 for more details), Keypad Lock will be temporarily disabled. You
may perform the following:
From the Phone Ready screen,
simultaneously press *and #. The
message Keypad Locked displays on your
phone.
Press eto answer the call.
Or, pressounder “End”to send the call to Voice Mail and
reactivate Keypad Lock.
ab
Keypad
Locked
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Receiving New Message Mail
When you receive new Message Mail (see“Notification of New Pages”
on page 49 for more information), the Keypad Lock will be temporarily
disabled. You may perform the following:
NOTE: If you have disabled Message Mail Notification, only the
cicon will display. You will not receive the Read Now/
Later options.
Receiving Voice Mail
When you receive a new Voice Mail (see“New Message Indicators”on
page 38 for more information), Keypad Lock will be temporarily
disabled. You may perform the following:
NOTE: If you have disabled Voice Mail Notification, only the g
icon will display. You will not receive the New Voice Mail Wait-
ing message.
Receiving Nextel Direct® Connect Calls
When you receive an incoming Direct Connect call (see“Nextel Direct
Connect®” on page 55 for additional information), the phone will
automatically activate the applicable mode (i.e., Group, Private, etc.).
Once the call is terminated and the Display Timer (see “Display Timer:
On/Off”on page 85) has expired, the phone will return to Phone Ready
and reactivate the lock.
Pressounder “Later”to return to Phone Ready and reactivate
the lock.
Or, pressounder “Now”. Pressounder “Read”.
Pressounder “Save”or “Erase”. Once you have finished,
pressounder “Exit”to return to Phone Ready and reactivate
the lock.
When New Voice Mail Waiting displays, pressounder “Exit”
to return to Phone Ready and reactivate the lock.
Or, pressounder “Dial”to access Voice Mail. Once you have
finished, press #to exit Voice Mail, return to Phone Ready
and reactivate the lock.
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Display Icons
11
Deactivating Keypad Lock
Display Icons
After you turn on your phone, the following icons may appear on the
display:
Simultaneously press *and #. The
message Keypad Unlocked displays.
Or, press *followed by #. The message
Keypad Unlocked displays.
aSignal Strength Indicator: Shows the signal strength. Six
bars indicate the strongest signal. Calls and messages cannot
be sent or received when there is no signal.
bBattery Strength Indicator: Shows the remaining charge in
your battery.
gVoice Mail Indicator: Indicates that you have messages in
your Voice Mail box. A flashing Voice Mail icon indicates
that you have new, unheard messages.
cNew Text and Numeric Paging Flashing Indicator:
Indicates that you have new incoming pages.
sUnread Text and Numeric Paging Indicator: Indicates that
you have unread but saved pages.
Call Forward Indicator: Indicates that incoming phone
calls have been forwarded.
pPrivate/Group Speaker Indicator: Indicates that the
Private/Group speaker is off. You will hear Nextel Direct
Connect calls through the earpiece.
[;: More Information Indicator: Indicates that there is more
text to read above and/or below the current screen.
dDisk Icon: Indicates that you have subscribed to Nextel
Online. Arrows indicate when data is being transferred.
ab
Keypad
Unlocked
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Modes and Menus
When you first turn on your phone, the display defaults to Phone mode.
However, your i550plus phone operates in four different modes. To
switch between modes, press m. The table below provides more
details about the four modes:
If the word Ready does not appear after the mode name in the display,
that mode is either unavailable or it has not been activated. Once a mode
is activated, there are various menu options (within each mode) that
allow you to access different functions. To switch between menu
options follow the steps below:
Mode What the Display
Looks Like Function
Phone Mode To make digital cellular
phone calls.
Private Mode To make private two-
way radio calls using
Nextel Direct Connect.
Group Mode To make group two-
way radio calls using
Nextel Direct Connect.
Net Mode To access Nextel
Online services.
1 Press n.
2 Pressounder the displayed menu option that you want to
select.
ab
Phone Ready
Nextel
Name Mail
ab
Prvt Ready
Bob Smith
Alert Name
ab
Group Ready
alkgrp 1
Alert Mail
adb
Net Ready
Nextel
Mail
OK
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