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Troubleshooting
The following information should help you diagnose basic setup or installation problems.
Connection LED is OFF: The Connection LED shows that the Powerline Adapter is connected to
the G.hn Network. If the indicator is off, then plug both Powerline Adapters that you are attempting
to pair into power outlets that are located within the same room. The Connection LED should light up
GREEN. If not, then press the Reset Button on each adapter for more than 10 seconds. Afterwards,
you can plug the units back into their original location.
Ethernet LED is OFF: If the Ethernet LED fails to light up, check that the LAN port of the Powerline
Adapter is connected firmly to the LAN port of the other device. To check the condition of the
Ethernet cable, use another cable to test the same connection.
Security LED is OFF: If the Security LED is off, then it means the Powerline Adapter is not securely
paired. Press the Security Button on the Powerline Adapter for 3 seconds until you see the Security
LED start flashing GREEN.Repeat this on the other Powerline Adapter. The Security LED and the
Connection LED will light up GREEN on both adapters. This means the adapters are now securely
paired and have a strong connection.
To join an existing G.hn Powerline network, press the Security Button on any Powerline Adapter in the
existing G.hn Powerline network for 3 seconds until you see the Security LED start flashing GREEN.
Then press the Security Button on the additional Powerline Adapter. The Security LED and the
Connection LED will light up GREEN on both adapters.
*If you have tried the above and are still experiencing problems, you can reset all devices to factory
default by pushing the Reset Button for more than 10 seconds (until all the LEDs of the device blink).
ADDITIONAL HELP:
Visit the GPL-2000PT-Kit Product Webpage for
additional resources such as a User Manual,
FAQs, and/or Videos.
Link: nexuslinkusa.com/product/gpl-2000pt-kit
Support:
Call: (855) 313-4433 Email: Support@NexusLinkUSA.com
Power Specifications:
•I/P: 100-240Vac, 50/60Hz, 15A
•O/P: 100-240Vac, 50/60Hz, 15A
WARNING
•For indoor use only
•Do NOT open the casing
•Do NOT use near water
•Do NOT insert sharp objects into the
adapter’s socket
•Socket maximum output is 15A