Nintendo Switch Starlight User manual

114020A
Starlight Nintendo Switch Gaming station
Operations Manual

Need Help?
877.716.8550
Starlight.org/gaming/support
1funcente[email protected].com
Federal Communications Commission (FCC) Compliance Information
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radiocommunications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
–Reorient or relocate the receiving antenna.
–Increase the separation between the equipment and receiver.
–Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
–Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
Support
Phone: [phone]
Website: www.starlight.org/gaming/support/
Email: funce[email protected].com
© 2020 Nintendo
Manufactured by Nintendo of America Inc.
Headquarters are in Redmond, Washington
Starlight® and Starlight Children’s Foundation® are registered trademarks of Starlight Children’s
Foundation.
Nintendo® and Nintendo Switch™ are registered trademarks of Nintendo of America Inc.

Need Help?
877.716.8550
starlight.org/gaming/support
funcente[email protected].com 2
Welcome
Congratulations on your new Starlight Nintendo Switch Gaming station, brought to you by Starlight
Children’s Foundation.
Starlight Gaming delivers happiness to seriously ill children by providing them with hours of fun and
distraction through their favorite Nintendo video games and streaming movies and TV shows, right from
the comfort of their own hospital bed or in a playroom with a group of kids.
Starlight Gaming delivers happiness through the following ways:
PLAY: Highly interactive experiences engage children through mastery and achievement.
ENTERTAINMENT: Playing popular games provides children a much-needed sense of relief and
distraction from stressful situations.
SOCIALIZATION: Gaming gives pediatric patients an opportunity to connect with their siblings,
peers, and clinicians.
NORMALIZATION: Playing video games provides structure, familiarity, and security during
hospitalization.
EMOTIONAL SUPPORT: Video games redirect a child’s focus, resulting in reduced anxiety and
improved mood.
PAIN MANAGEMENT: Engaging with games that require user participation leads to less
perception of pain at the central brain level.
PHYSICAL THERAPY: Unique features of the gaming system allow physical therapists to capitalize
on their patients’ functional abilities in a fun way.
For more than 27 years, Starlight Gaming has provided millions of seriously ill children with hours of
entertainment, distraction, and a much-needed sense of normalcy. Starlight Gaming stations are
specially manufactured by Nintendo to meet strict infection safety protocols for use in a hospital setting.
Doctors, nurses, clinicians, and child life specialists are able to use a single gaming unit in a variety of
settings, from the ER, to a playroom, to a treatment, and even bedside for a pediatric patient in
isolation.
Starlight Nintendo Gaming stations are sponsored by corporations, foundations, and individuals who
believe in and support Starlight’s mission to partner with experts to improve the life and health of kids
and families around the world. Enjoy!

Need Help?
877.716.8550
Starlight.org/gaming/support
3funcente[email protected].com
Contents
1 General Precautions.............................................................................................................................. 5
1.1 Important Safety Instructions ....................................................................................................... 5
1.2 Warnings ....................................................................................................................................... 6
1.3 Cautions ........................................................................................................................................ 8
2 How to Operate the Starlight Nintendo Switch Gaming Station .......................................................... 9
2.1 Moving the Gaming Station .......................................................................................................... 9
2.2 Powering OFF the Gaming Station for Storage or Transportation ............................................. 10
2.3 Playing a Nintendo Switch Game................................................................................................10
2.4 Controller Configuration ............................................................................................................. 11
2.5 Connecting to the Internet ......................................................................................................... 12
2.5.1 MAC Address....................................................................................................................... 13
2.5.2 Wi-Fi Network ..................................................................................................................... 14
2.6 Nintendo Account ....................................................................................................................... 15
2.7 Using a Video Streaming Service ................................................................................................ 15
2.8 Managing and Updating Games.................................................................................................. 15
2.8.1 Adding a New Game............................................................................................................15
2.8.2 Deleting a Game..................................................................................................................16
2.8.3 Re-adding a Game............................................................................................................... 17
2.8.4 Monitoring Downloads and Installation ............................................................................. 17
2.9 Parental Controls ........................................................................................................................ 17
3 How to Troubleshoot the Gaming Station..........................................................................................18
3.1 Gaming Station Parts Overview ..................................................................................................18
3.2 Maintenance of Your Gaming Station.........................................................................................19
3.2.1 Assessing ............................................................................................................................. 19
3.2.2 Cleaning...............................................................................................................................19
3.2.3 Console Maintenance .........................................................................................................20
3.3 Troubleshooting..........................................................................................................................21
4Servicing ..............................................................................................................................................23
4.1 Replacing the Joy-Con Controller or Pro Controller Assemblies..................................................23
4.2 Sync the Pro Controller................................................................................................................24

Need Help?
877.716.8550
starlight.org/gaming/support
funcente[email protected].com 4
4.3 Sync the Joy-Con Controllers .......................................................................................................25
4.4 Remove the Nintendo Switch Console.........................................................................................27
4.5 Install the Nintendo Switch Console............................................................................................28
Notes...........................................................................................................................................................29

Need Help?
877.716.8550
Starlight.org/gaming/support
5funcente[email protected].com
1General Precautions
Please read through the following health and safety information to familiarize yourself with
all that is involved to safely use and maintain a Starlight Nintendo Switch Gaming station.
Electrical warning Alerts the user to the presence of dangerous voltage within the unit
that may be at a sufficient level to constitute a risk of electrical shock.
Warning A procedure that may cause injury if performed incorrectly.
Caution A procedure that cannot be reversed, will impact other areas, or cause damage
to equipment.
Note Additional information to consider about the procedures or actions being
performed.
1.1 Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves or other
apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized grounding-type plug. A polarized
plug has two blades and a third grounding prong. The wide blade or the third prong
are for your safety. If provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit the apparatus.
11. Only use the attachments/accessories specified by the manufacturer.

Need Help?
877.716.8550
starlight.org/gaming/support
funcente[email protected].com 6
12. Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, used caution when
moving the cart/apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for a long period of
time.
14. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as power-supply or plug is damaged,
liquid has been spilled or objects have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, does not operate normally, or has been dropped.
15. The antenna or cable system connected to an apparatus is to be grounded in
accordance with National Electric Code ANSI/NFPA 70.
16. The mains plug should remain readily operable.
1.2 Warnings
Warning – Seizures
Some people (about 1 in 4000) may have seizures or blackouts triggered by light flashes
or patterns, and this may occur while they are watching TV or playing video games, even
if they have never had a seizure before.
•Anyone who has had a seizure, loss of awareness, or other symptoms linked to
an epileptic condition should consult a doctor before playing a video game.
•Parents should watch their children play video games. Stop playing and consult
a doctor if you or your child has any of the following symptoms:
•Convulsions
•Eye or muscle twitching
•Loss of awareness
•Altered vision
•Involuntary movements
•Disorientation
To reduce the likelihood of a seizure when playing video games:
•Sit or stand as far from the screen as possible.
•Play video games on the smallest available television screen.
•Do not play if you are tired or need sleep.
•Play in a well-lit room.
•Take a 15-minute break every hour.
Warning – Repetitive Motion

Need Help?
877.716.8550
Starlight.org/gaming/support
7funcente[email protected].com
Playing video games can make your muscles, joints, skin, or eyes hurt. Follow these
instructions to avoid problems such as tendinitis, eyestrain, skin irritation, or carpal
tunnel syndrome:
•Avoid excessive play. Parents should monitor their children for appropriate play.
•Take a 15-minute break every hour, even if you don’t think you need it.
•If your hands, wrists, arms, or eyes become tired or sore while playing, or if you
feel symptoms such as tingling, numbness, burning, or stiffness, stop and rest
for several hours before playing again.
•If you continue to have any of the above symptoms or other discomfort during
or after play, stop playing and see a doctor.
Warning – Do Not Replace Battery in the Console
Do not replace the battery in the Nintendo Switch system. If the battery is incorrectly
replaced, there can be danger of explosion.
Warning – Battery Heat Exposure
The battery installed shall not be exposed to excessive heat such as sunshine, fire, or the
like.
Warning – Oxygen-enriched Environment
There is a risk of fire if the unit or controllers are used in an oxygen-enriched
atmosphere. Store the controllers away from the bed when not in use or when using
oxygen-administering equipment.
Warning – Electric Shock
To reduce the risk of fire or electric shock, do not expose this apparatus to rain or
moisture.
The apparatus shall not be exposed to dripping or splashing and no objects filled with
liquids, such as vases, shall be placed on the apparatus.
This equipment shall be connected to a mains socket outlet with a protective earthing
connection.

Need Help?
877.716.8550
starlight.org/gaming/support
funcente[email protected].com 8
Please also observe the following:
•Do not use the Gaming station during a lightning storm. There may be a risk of
electric shock from lightning.
•Use only the AC adapters that come with your Gaming station.
•Do not use the AC adapters if they are damaged or have split or broken cords or
wires.
•Make sure that the AC adapters are fully inserted into the power strip.
•Carefully disconnect all plugs by pulling on the plug and not on the cord. Make
sure the Nintendo Switch system is powered OFF before removing the AC
adapter from an outlet.
•Do not disassemble any sub-components (console, controllers, AC adapters,
etc.) on the Gaming station. Contact the support line (877.716.8550) if a sub-
component needs to be replaced.
1.3 Cautions
Caution – Power
Only use attachments and accessories specified by the manufacturer.
Caution – Foreign Material
Never insert an object into the Gaming station through vents or openings. High voltage
flows in the unit; inserting an object can cause electric shock and/or short internal parts.
Only insert Nintendo Switch game cards into the Nintendo Switch system. Inserting any
foreign material into the Nintendo Switch system may cause it to stop functioning.
Caution – Motion Sickness
Playing video games can cause motion sickness in some players. If you or your child feel
dizzy or nauseous when playing video games, stop playing and rest. Do not drive or
engage in other demanding activity until you feel better.

Need Help?
877.716.8550
Starlight.org/gaming/support
9funcente[email protected].com
2How to Operate the Starlight Nintendo Switch Gaming Station
2.1 Moving the Gaming Station
When moving the Gaming station, observe the following steps and warnings:
1. Disconnect the power cord from the power outlet. Properly store the power cord by
winding it around the power cord hook in the back of the unit near the base.
2. Unlock the two locking casters (wheels).
3. Push on the cabinet to move the Gaming station. Push the unit from behind for
general navigation. Push the unit from the front when you need to navigate tight
spaces.
Do not push on the TV.
4. When the Gaming station is being set up for play, roll into position, then lock the two
locking casters.
5. When not in use, properly store the power cord by winding it around the power cord
hook in the back of the unit near the base.
This prevents:
•The power cord from being a tripping hazard
•People from stepping on the power cord
•Equipment from rolling over the power cord
•Objects from resting on the power cord

Need Help?
877.716.8550
starlight.org/gaming/support
funcente[email protected].com 10
2.2 Powering OFF the Gaming Station for Storage or Transportation
Power OFF the Gaming station for short-term storage (up to a week):
1. Disconnect the power cord from the power outlet.
2. Properly store the power cord by winding it around the power cord hook in the back
of the unit near the base.
Power OFF the Gaming station for long-term storage (more than a week):
Note: The Nintendo Switch Console has a rechargeable lithium-ion battery and the
console will go to sleep within a few minutes of being unplugged. The battery will
last in sleep mode for about a week before it will go flat. For long-term storage of
more than a week, it is recommended to power OFF the console entirely.
Before disconnecting the main power cord, do the following:
1. Use an unfolded paperclip to press and hold down the power button on the console
for 10 seconds to power it off.
2. The power button can be found
through the hole in the clear plastic
cover.
2.3 Playing a Nintendo Switch Game
Note: All Nintendo games carry Entertainment Software Ratings Board (ESRB)
ratings to help parents make informed choices about suitable video game content.
For more information about the ESRB rating, or to comment about the
appropriateness of the rating, visit the ESRB website at esrb.org
To play a Nintendo Switch game:
1. After rolling the Gaming station into position and locking the two locking casters,
Connect the main power cord to a power outlet.
2. Upon receiving power, the Nintendo Switch console and TV will automatically turn on.
Note: If the TV does not turn on automatically, it was likely manually turned off before
the Gaming station was unplugged. Press the TV power button under the center of the
TV to turn it on.

Need Help?
877.716.8550
Starlight.org/gaming/support
11 funcente[email protected].com
3. Press the HOME Button on the Pro Controller.
4. Press any button to go to the game selection screen.
A game can be selected from this screen, but only recently-played games will appear
on this main screen. To view all titles, use the control stick to scroll all the way to the
right, then select All Software.
5. To play a game, use the control stick to highlight a game, then press the A Button to
start.
2.4 Controller Configuration
The Gaming station has three controllers – most games are playable with each controller
configuration.
One Pro Controller
Two Joy-Con controllers
These controllers can be used individually for two players when held sideways as
pictured below.
The Joy-Con controllers can also be used as a set for a single player, with a Joy-Con
controller held vertically in each hand.

Need Help?
877.716.8550
starlight.org/gaming/support
funcente[email protected].com 12
Each game typically has a controller screen that will prompt you to choose your preferred
controller. An alternate way to select your controller is through the console’s controller
menu.
1. Press the HOME Button on the controller to
open the HOME Menu.
2. Select Controllers at the bottom of the
HOME Menu.
3. Select Change Grip/Order.
4. Follow the on-screen prompts to select the
preferred controller configuration.
2.5 Connecting to the Internet
Caution: Connecting to the Internet may cause the Joy-Con controllers for this
Gaming station to prompt an error screen for failing to install a controller firmware
update. The message can be bypassed to play a game, but the message will appear
each time a Joy-Con controller is powered on and syncs with the console. Contact
support for updated replacement controllers to stop the error message from
appearing.
To meet UL requirements for use in healthcare facilities, the batteries were
removed from the Joy-Con controllers and Pro Controller – they get power solely
from the controller cables. Unfortunately, the Joy-Con controllers cannot receive
firmware updates without a battery and will prompt an error message. The
controller firmware updates are a part of console updates that will automatically
download when the console is connected to the Internet.

Need Help?
877.716.8550
Starlight.org/gaming/support
13 funcente[email protected].com
Connecting your Gaming station to the Internet allows users to watch video-on-demand using
their personal accounts. It also allows your hospital to access the Nintendo eShop to purchase
and download new games for your Gaming station.
Your healthcare facility may require additional set up from the IT department to allow a
Gaming station to connect to the network. If you would like to connect the Gaming station to
the Internet, Nintendo recommends connecting it to a network as an “authorized device.” An
“authorized device” does not require login or a user to agree to a terms-of-use in the Internet
browser each time they use the Gaming station. The Nintendo Switch console does not have
an Internet browser; therefore, a login and terms-of-use agreement are inaccessible to the
end user.
To connect the Gaming station to a network as an “authorized device,” the IT department may
need the MAC address for the Nintendo Switch console. To identify the MAC address, see
Section 2.5.1, MAC Address.
2.5.1 MAC Address
To Identify the MAC address, do the following:
1. Make sure the Nintendo Switch console
and one of the controllers is powered on.
2. From the Home Menu, select System
Settings.
3. Select Internet from the options on the
left. The System MAC Address is listed on
the right.
Consult your IT system administrator with
questions on the best way to connect your
Gaming station to the network.

Need Help?
877.716.8550
starlight.org/gaming/support
funcente[email protected].com 14
2.5.2 Wi-Fi Network
To connect to the Internet through an available Wi-Fi network, do the following:
1. Make sure the Nintendo Switch console
and one of the controllers is powered on.
2. From the Home Menu, select System
Settings.
3. Select Internet from the options on the
left.
4. Select Internet Settings on the right side.
The console will search for available Wi-Fi
networks.
5. Once the search completes, scroll down
through the list of networks and select
the name of your desired Wi-Fi network.
6. If prompted, use the onscreen keyboard
to enter your Wi-Fi network’s security key
(password) and select OK when finished.
•If you receive an error message,
then the security key you entered
was not valid. Try entering it
again.
•If you do not know the security
key, see your IT system
administrator.
7. The console will perform a connection
test.
•If the connection test fails,
consult the message on the
screen for the reason it may have
failed. Then, consult your IT
system administrator.

Need Help?
877.716.8550
Starlight.org/gaming/support
15 funcente[email protected].com
2.6 Nintendo Account
Caution: Nintendo strongly recommends that this password is strictly kept to the
staff at your facility and not provided to patients or their families. With this
password, someone can purchase games and change settings that will render this
unit unable to operate as intended. Contact support with any questions or
concerns.
The Nintendo Switch console in your Gaming station is set up with a Nintendo Account. All
the games currently on your console are registered to this Nintendo account. The account is
protected by a password.
The password is being provided to you in the event that you want to access the Nintendo
eShop to purchase new games or download a video streaming app.
The Nintendo Account password for your Gaming station is: func3nt3r!9
2.7 Using a Video Streaming Service
Hulu is the only video streaming service available on the Nintendo Switch. To access, do the
following:
•Refer to section 2.5, Connecting to the Internet
•Refer to section 2.6, Nintendo Account
•After connecting to the Internet, download the Hulu app from the Nintendo eShop
1. Select Nintendo eShop from the Home Menu.
2. Enter the Nintendo Account password.
3. Search for “Hulu”.
4. Follow the on-screen prompts to download.
Activate Account
Deactivate Account
1. Launch the Hulu application.
2. Select Log In.
3. Select Log in on this device.
4. Enter the email address and
password for the account.
5. Then select Log In.
1. Launch the Hulu application.
2. Select Hulu in the upper
right corner.
3. Select Log out at the end of
the list.
4. Then select Log out of Hulu.
2.8 Managing and Updating Games
2.8.1 Adding a New Game
Adding new games to your Gaming station is easy. You can purchase them directly from
Nintendo eShop by adding funds to your Nintendo eShop account from a credit card or a
Nintendo eShop Card purchased from a retailer.

Need Help?
877.716.8550
starlight.org/gaming/support
funcente[email protected].com 16
The games available on Nintendo eShop range from full-fledged Nintendo Switch titles, to
old-school Nintendo games, to downloadable content (DLC) for existing games, to a large
variety of indie games. All games and content you purchase will be part of your Gaming
station library for the life of the unit.
Before proceeding, refer to the following sections for information you will need:
•Refer to section 2.5, Connecting to the Internet
•Refer to section 2.6, Nintendo Account
To add a new game to your game library via a credit card, do the following:
1. Select Nintendo eShop from the Home Menu.
2. Enter the Nintendo Account password.
•Do not save the password if prompted to do so.
3. Select Search/Browse and type the name of the genre or game title you want.
•Alternatively, browse through the available curated game categories.
4. Once you have identified the desired game title, follow the on-screen prompts to
purchase.
To add a new game or funds via a pre-paid Nintendo eShop card, do the following:
1. Select Nintendo eShop from the Home Menu.
2. Enter the Nintendo Account password.
•Do not save the password if prompted to do so.
3. Select Enter Code at the bottom of the list on the left.
4. Follow the on-screen prompts to enter the code from the card to redeem it.
2.8.2 Deleting a Game
To delete a game from your game library, which can be re-added later, do the following:
1. From the Home Menu, highlight the
game and press the + Button for Options.

Need Help?
877.716.8550
Starlight.org/gaming/support
17 funcente[email protected].com
2. Select Manage Software in the list on the
left, then select Delete Software.
3. Select Delete.
4. After the game is deleted, select OK.
2.8.3 Re-adding a Game
To re-add a game to your game library that you previously deleted, do the following:
1. Select Nintendo eShop from the Home Menu.
2. Enter the Nintendo Account password.
•Do not save the password if prompted to do so.
3. Select the user profile photo in the upper right corner.
4. Select Redownload.
5. Scroll to find the game you wish to re-download and select the cloud icon to
download the game. The download will begin immediately.
2.8.4 Monitoring Downloads and Installation
Once a game starts downloading, the game tile
will appear in the main list of games on the Home
Menu.
Games that are downloading will have a progress
bar across the tile.
To view the estimated time for completion,
highlight the game and press the A Button.
2.9 Parental Controls
Caution:Do not provide the Parental Controls PIN code to patients or their family
members. Do not change any of the Parental Controls settings. Contact our support
team with any questions or concerns.
Parental Controls settings are in place to prevent users from altering data on the consoles or
accessing inappropriate content. These settings restrict the following:
•Playing inappropriate games
•Accessing social media sharing options

Need Help?
877.716.8550
starlight.org/gaming/support
funcente[email protected].com 18
Nintendo strongly recommends that access to Parental Controls be restricted to facility staff
only. The PIN is being provided so you have control over your device.
The six-digit Parental Controls PIN code is: 060181
3How to Troubleshoot the Gaming Station
3.1 Gaming Station Parts Overview
The Gaming station consists of the Nintendo Switch console, the Pro Controller, two Joy-Con
controllers, and a TV.
TV
Pro Controller
Right Joy-Con
Controller
Left Joy-Con
Controller
Nintendo Switch
and Dock
Locks
(under cabinet)

Need Help?
877.716.8550
Starlight.org/gaming/support
19 funcente[email protected].com
3.2 Maintenance of Your Gaming Station
3.2.1 Assessing
To keep your Gaming station in working order, Nintendo recommends assessing it on a
regular basis.
See the following Nintendo-recommended assessment routine:
1. Press all of the buttons on the Pro Controller and the Joy-Con controllers.
•If any buttons are sticky, hold the controller upside-down and use a clean,
dry toothbrush to scrub any sticky buttons.
•If any of the buttons are loose or easier to press than the other buttons,
then the controller may need to be replaced.
2. Inspect the controller cables for damage by lightly pinching them with your fingers
and running your fingers along the entire length of cable. Cable damage is the most
common cause of controller issues.
•If you find any cuts or slices, or other hints of fraying along the cable, then
your controller needs to be replaced.
3. Visually inspect screws and nuts to identify any that are stripped or missing.
•It is better to replace missing or stripped fasteners as you find them than to
have them become an issue with securing your Gaming station or having
easy access to internal parts.
Call our support line at 877.716.8550 if you need any replacement parts.
3.2.2 Cleaning
To clean your Gaming station, refer to your facility’s policy for cleaning electronic
equipment. See the following tips for cleaning safety:
•Disconnect the power cord from the power outlet before cleaning the unit. Use a
damp cloth to gently wipe down the Gaming station.
•Do not spray liquid or aerosol cleaners directly onto the unit.
•Do not use any detergent or bleach-based wipes on the TV or controllers as these
substances will damage the parts.
See the following tips for preventing damage while cleaning:
•Do not drip any cleaning solutions into any of the compartments or parts of the
Gaming station.
•Do not submerge any Game Station parts in any liquids.
•Do not press hard on the TV screen while cleaning it.