Nokia Lumia 928 User manual

Lumia 928
User Guide

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This guide isn't all there is...
Check out the support videos at www.youtube.com/NokiaSupportVideos.
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First start-up
Your new phone comes with great features that are installed when you start your phone for the first
time. Allow some minutes while your phone sets up.
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Contents
For your safety 5
Get started 6
Keys and parts 6
Insert the SIM card 7
Remove the SIM card 7
Switch the phone on 7
Charge your phone 8
Lock the keys and screen 10
Connect the headset 11
Antenna locations 12
Basics 13
Get to know your phone 13
Accounts 21
Personalize your phone 24
Cortana 28
Accessibility 29
Take a screenshot 31
Extend battery life 31
Save on data roaming costs 33
Write text 33
Scan codes or text 37
Clock and calendar 38
Browse your SIM apps 41
Store 41
People & messaging 44
Calls 44
Contacts 47
Social networks 50
Messages 52
Mail 55
Camera 61
Get to know Nokia Camera 61
Change the default camera 61
Camera basics 61
Advanced photography 63
Photos and videos 66
Maps & navigation 70
Switch location services on 70
Positioning methods 70
Internet 71
Define internet connections 71
Connect your computer to the web 71
Use your data plan efficiently 72
Web browser 72
Search the web 75
Close internet connections 75
Entertainment 76
Watch and listen 76
MixRadio 78
Sync music and videos between your
phone and computer 78
Games 79
Office 81
Microsoft Office Mobile 81
Write a note 83
Continue with a document on another
device 84
Use the calculator 84
Use your work phone 84
Tips for business users 85
Phone management & connectivity 87
User Guide
Nokia Lumia 928
© 2014 Microsoft Mobile. All rights reserved.
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Update your phone software 87
Use a high speed connection 88
Use a secure VPN connection 88
Wi-Fi 89
NFC 90
Bluetooth 92
Memory and storage 94
Copy content between your phone and
computer 95
Security 97
Access codes 98
Troubleshooting and support 100
Find your model number and serial
number (IMEI) 101
Product and safety info 101
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For your safety
Read these simple guidelines. Not following them may be dangerous or illegal.
SWITCH OFF IN RESTRICTED AREAS
Switch the device off when mobile phone use is not allowed or when it may cause interference
or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or
blasting areas. Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first
consideration while driving should be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by Microsoft Mobile for use with
this device. Third-party chargers that comply with the IEC/EN 62684 standard, and that can
connect to your device micro USB connector, may be compatible. Do not connect incompatible
products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the device is dropped on a hard
surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of
the device or attempt to remove the broken glass from the device. Stop using the device until the
glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Exercise caution when holding your device near your ear while the speakerphone is in use.
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Get started
Get to grips with the basics, and have your phone up and running in no time.
Keys and parts
Explore the keys and parts of your phone.
1 Headset Connector (3.5mm)
2Earpiece
3Micro-USBChargingPort
4 Front Camera Lens
5ProximitySensor
6VolumeKeys
7 Power/Lock Key
8 Camera Key
9SearchKey
10 Start Key
11 Back Key
12 Microphone
13 Rear Camera Lens
14 Speakerphone
15 Flash
16 NFC Touch Area
17 Microphone
Some of the accessories mentioned in this user
guide, such as charger, headset, or data cable,
may be sold separately.
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Insert the SIM card
Read on to learn how to insert your SIM card into your phone.
Important: Your device uses a micro-SIM card, also known as a mini-UICC SIM card. Use of
incompatible SIM cards, or use of SIM card adapters, may damage the card or the device, and
may corrupt data stored on the card.
Make sure the phone is switched off.
1. Pull the red tab at the top of the phone to easily slide out the SIM tray.
2. Put the SIM in the tray, contact area face up.
3. With the SIM in place, slide the tray back into place until it is fully inserted.
Remove the SIM card
Got a new SIM card? Learn how to remove the previous card from your phone.
1. With the phone powered off, put your fingernail in the gap on the edge of the SIM cover, and pull
the SIM card tray out.
2. Lift the SIM card from the tray.
Switch the phone on
Are you ready? Switch your phone on, and start exploring it.
Press the power key until the phone vibrates.
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Switch the phone off
Press and hold the power key, and drag the lock screen down.
Charge your phone
Learn how to charge your phone.
Charge your phone with a USB charger
Your battery has been partially charged at the factory, but you may need to recharge it before you
can switch the phone on for the first time.
Make sure you use a compatible USB charger to charge your phone. The charger may be sold
separately.
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1. Plug the charger into a wall outlet. If necessary, connect the USB cable to the charger.
2. Connect the micro-USB end of the charger's cable to your phone.
3. When the battery is full, disconnect the charger from the phone, then from the wall outlet.
You don't need to charge the battery for a specific length of time, and you can use the phone while
it's charging.
If the battery is completely discharged, it may take up to 20 minutes before the charging indicator
is displayed.
Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while
charging the device. The efficiency of USB charging power varies significantly, and it may take
a long time for charging to start and the device to start functioning.
Make sure your computer is switched on.
First connect the USB cable to the computer, then to your phone. When the battery is full, first
disconnect the USB cable from your phone, then from the computer.
The battery can be charged and discharged hundreds of times, but it will eventually wear out. When
the talk and standby times are noticeably shorter than normal, to replace the battery, take the device
to the nearest authorized service facility.
Charge your phone wirelessly
No need for hassle with cables, just pop your device on a wireless charger, and it immediately starts
charging.
You may need a wireless charging cover for wireless charging to work. The cover may be included in
the sales box, or it may be sold separately. Only use original Lumia wireless charging covers designed
for your phone.
Wireless chargers are sold separately.
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The charging areas on the phone and the charger need to touch, so make sure you align the phone
and charger properly. Not all phone models fit in all chargers.
1. Make sure the wireless charger is switched on.
2. If your phone needs a wireless charging cover, make sure it’s properly attached to your phone.
3. Place your phone on the wireless charger so that the charging areas touch.
4. When the battery is full, remove your phone from the charger.
Warning: Make sure there’s nothing between the charger and the device. Do not attach any
objects, such as stickers, on the device surface near the charging area.
For more info on wireless charging, see the user guide of your charger and wireless charging cover.
Lock the keys and screen
Want to avoid accidentally making a call when your phone is in your pocket or bag?
Press the power key.
Unlock the keys and screen
Press the power key, and drag the lock screen up.
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Set the keys and screen to lock automatically
On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > lock screen > Screen
times out after, and select the length of time after which the keys and screen are locked
automatically.
Connect the headset
Enjoy your favorite music, or free your hands for other things when in a call.
The headset may be sold separately.
Connect the headset to your phone.
Do not connect to products that create an output signal, as this may damage the device. Do not
connect any voltage source to the audio connector. If you connect an external device or headset,
other than those approved for use with this device, to the audio connector, pay special attention to
volume levels.
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Antenna locations
Learn where the antennas are located on your phone to get the best possible performance.
Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the
communication quality and may reduce battery life due to higher power level during operation.
The antenna areas are highlighted.
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Basics
Learn how to get the most out of your new phone.
Get to know your phone
Your phone has two views, start screen and apps menu. To switch between the views, simply swipe
left or right.
Start screen: The animated live tiles show your missed calls and received messages, the latest news
and weather forecasts, and more. Updates of your pinned contacts are shown on the tile, and you
can view your contacts' details directly from the start screen.
Apps menu: All your apps are listed here, all neatly ordered. If you have a lot of apps, to look one up,
tap .
To access the Windows Phone software license terms, select Settings > about. Please read the
terms. Note that by using the software, you accept the terms. If you do not accept the terms, do not
use the device or software. Instead contact Microsoft Mobile or the party from which you purchased
the device to determine its return policy.
Back, start, and search keys
The back, start, and search keys help you navigate your phone.
• To see which apps you have open, press and hold . You can then switch to another app or close
the ones you don’t need.
• To go back to the previous screen you were in, press . Your phone remembers all the apps and
websites you've visited since the last time your screen was locked.
• To go to the start screen, press . The app you were in stays open in the background.
• To search the web or for items on your phone, press .
• To control your phone with your voice, press and hold , and say a voice command.
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This feature is not available in all languages. For info on the supported languages, go to
www.windowsphone.com.
• To switch Cortana on, press and hold , and follow the instructions.
This feature is not available in all languages. If you set your phone to a language not supported,
the Cortana tile and app aren’t shown. For info on the supported languages, go to
www.windowsphone.com.
Use the touch screen
Explore your phone with a tap, swipe, or drag.
1. To use your phone, simply tap or tap and hold the touch screen.
2. To open further options, place your finger on an item until the menu opens.
Example: To open an app or other item, tap the app or item. To edit or delete a calendar
appointment, tap and hold the appointment, and select the appropriate option.
Tip: You can even use your phone while wearing gloves. On the start screen, swipe down
from the top of the screen, tap ALL SETTINGS > touch, and switch Touch sensitivity to
high.
Tap and hold to drag an item
Place your finger on the item for a couple of seconds, and slide your finger across the screen.
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Swipe
Place your finger on the screen, and slide your finger in the direction you want.
Example: Swipe left or right between the start screen and the apps menu, or between different
views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a
flicking motion up or down the screen, and lift your finger. To stop the scrolling, tap the screen.
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Zoom in or out
Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together.
Important: Avoid scratching the touch screen.
Tip: The screen rotates automatically when you turn the phone 90 degrees. To lock the screen
in its current orientation, on the start screen, swipe down from the top of the screen, and tap
ALL SETTINGS > screen rotation. Switch Rotation lock to On . Screen rotation may not
work in all apps or views.
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Switch between views and apps
Don't have all the apps you need on your start screen? Swipe to the apps menu to find them. Or check
what’s already running on your phone and switch between the apps.
To see all apps on your phone, on the start screen, simply swipe left. To return to the start screen,
swipe right.
Tip: To find an app quickly, tap any letter in the apps menu, and in the following menu, tap the
first letter or character for the app you want.
View, switch between, and close open apps
To view the open apps, press and hold . To switch the app, swipe to the app you want, and tap the
app. To close the apps you no longer need, tap .
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Check notifications on your phone
Want to check your latest mails or messages quickly? Or to connect to a Wi-Fi network easily? You
can quickly check notifications, change some settings, and more in the action center that opens from
the top of the screen.
1. Swipe down from the top of the screen.
In this screen, you can:
• See your missed calls and recent unread mails and messages
• Check any notifications, such as available app updates in Store
• Open apps
•CheckforWi-Finetworks, and connect to them
• Quickly jump to settings
2. To close the menu, press the back key.
Personalize the action center
On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > notifications
+actions. To change a shortcut, tap the shortcut and the app you want. You can also select which
notifications you want to receive and how.
Change the volume
Trouble hearing your phone ringing in noisy environments, or calls too loud? You can change the
volume to your liking.
Use the volume keys.
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By default, the volume keys control the volume of alarms and reminders.
Switch to silent mode
Press a volume key, and tap > .
Tip: If you don’t want your phone to vibrate, tap . To change other sound settings, on the start
screen, swipe down from the top of the screen, and tap ALL SETTINGS > ringtones+sounds.
Change the volume for media and apps
Press a volume key, tap , and set the volume for media and apps.
Use your phone in airplane mode
In places where you don't want to make or receive calls, you can still access your music, videos, and
offline games if you switch airplane mode on.
Airplane mode closes connections to the mobile network and switches your device's wireless features
off. Comply with the instructions and safety requirements given by, for example, an airline, and any
applicable laws and regulations. Where allowed, you can connect to a Wi-Fi network to, for example,
browse the internet or switch Bluetooth and NFC sharing on in airplane mode.
1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > airplane
mode.
2. Switch Status to On .
Icons shown on your phone
The status bar at the top of the screen tells you the current time, battery and signal strength, and
much more.
Tip: To see hidden icons, tap the status bar.
Mobile signal strength
Signal strength
Your phone isn't connected to a mobile network.
There is no SIM card in your phone.
Your SIM card is locked.
Airplane mode is switched on.
Your phone is roaming outside your home mobile network.
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Mobile data connection
Single letters, combinations of letters, or combinations of letters and numbers show the type of
mobile network to which you're connected.
Icons that show the network connection type may vary between regions and network service
providers.
An EDGE data connection is open.
A GPRS data connection is open.
Your phone is connected to a 4G network.
An LTE data connection is open.
Wi-Fi connection
A Wi-Fi connection is available.
A Wi-Fi connection is active.
A mobile data connection is shared with other devices over Wi-Fi.
Data is transferred over Wi-Fi.
Bluetooth device
A Bluetooth device is connected to your phone.
Bluetooth is switched on, but your phone isn't connected to a Bluetooth device.
Battery
Battery power level
The battery is charging.
Battery saver mode is switched on.
Battery power or state of the battery isn't currently known.
Notifications
You have unread notifications. To check the notifications, swipe down from the top of the screen.
Profiles
Vibrate mode is switched on.
Silent mode is switched on.
Cortana
Cortana is handling your calls and messages.
Location
An app or service is using your location info.
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