Norelco ULTRASWITCH 100 User manual

AUTOMATIC MULTI-FUNCTION
TELEPHONE LINE MANAGER
USER GUIDE
ULTRASWITCH 100
NORELCO
TELECOM LTD.

REGISTRATION
The Canadian Department of Communications label identifies certified
equipment. This certification means that the equipment meets certain
telecommunications network protective, operational and safety requirements.
The Department does not guarantee the equipment will operate to the user’s
satisfaction.
Before installing this equipment, user should ensure that it is permissible to be
connected to the facilities of the local telecommunication company. The
equipment must also be installed using an acceptable method of connection.
In some cases, the company’s inside writing associated with a single line
individual service may be extended by means of a certified connector
assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of service
in some situation.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs to alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
The Load Number (LN) assigned to each terminal device denotes the
percentage of total load to be connected to a telephone loop which is used by
the device, to prevent overloading. The termination on a loop may consist of
any combination of devices subject only to the requirement that the total of
the Load Numbers of all the devices does not exceed 100.

CONTENTS
1. INSTALLATION 1
2. OPERATION 5
•To Make Calls 5
•To Receive Voice Calls 5
•To Receive Fax Messages 7
•To Receive Modem Calls 9
•To Decipher "Distinctive Ringing" 12
•Incoming Call Screening 13
•To Control Answering Machine 14
•To Operate with A Pulse System 14
3. PROGRAMMING 15
4. TROUBLESHOOTING 23
-i-

1. INSTALLATION
The package of the Ultra Switch 100 itself contains the following parts list.
1. Ultra Switch 100
2. Power Adapter
3. RJ11 Phone Line Cord
4. Four Rubber Feet
5. Wall Mounting Kit
6. User Guide
7. Quick Reference Guide
If a part appears damaged or missing, contact your nearest Ultra Switch 100
location immediately. Save all packing materials. Reuse the package for
mailing if you experience a problem.
STEPS TO GET STARTED
1. Remove the Ultra Switch 100 from the packing box. Stick the four rubber
feet to the edges of the Ultra Switch's bottom side to prevent possible
slide of this device.
2. Plug the connecting end of the 12VAC power adapter into the jack on the
rear panel of the Ultra Switch 100 labeled 12 VAC. Plug the other end of
the adapter into an AC power outlet. Once connected, the POWER
indicator on the top of the Ultra Switch will light up.
3. Connect one end of the supplied phone cord to the jack labeled LINE-IN.
Connect the other end of the line cord to the incoming telephone line
(C/O line). Connection of the Ultra Switch 100 in various situations are
illustrated in Fig.1-2, Fig.1-3 and Fig.1-4. Connect your communication
devices to their associated jacks at the rear panel of the Ultra Switch 100
as illustrated in Fig.1-1.
4. The Ultra Switch 100 is now ready for use. Indeed, it works with the
default parameters set by the control program. If you want your Ultra
Switch 100 to work differently, you may use any tone phone connected
1

behind the Ultra Switch 100 to program new parameters for the desired
functions. Please refer to Chapter 3 for the instructions on function
programming.
If you have a Caller ID device, you may connect your Caller ID in front of
the Ultra Switch 100 or connect it to the phone port of the Ultra Switch 100.
When connecting in front of the Ultra Switch 100, you should set the "Rings
to Answer" to 2 or more rings (please refer to page 16, "Rings to Answer"). If
the Caller ID is connected to the phone port of the Ultra Switch 100, you
should declare the availability of the Caller ID by programming the "device
availability" of the Ultra Switch 100 (please refer to page 19, Function Code
"7").
Whenever the Ultra Switch 100 answers a call and starts ringing a parti-cular
extension, the LEDs corresponding to another two extensions will blink in
accordance with the ring cycles. When the extension is answered, the two
LEDs stated above stop blinking and the LED corresponding to this
extension lights up.
Note: In certain cases, a Caller ID device connected to the Ultra Switch
100 may display calls in a different manner. Nevertheless, Calle
r
ID information is kept in memory if the device has the capacity.
WARNING!
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
4. Use caution when installing or modifying telephone lines.
2

12VAC TR-PS PHONE
TAD MODEM FAX LINE-IN
Connect to the
12VAC power
adapter
Plug your telephone
answering machine
into this jack
Connect your
telephone, key
system (KSU)
and/or Caller ID
to this jack
Any communication software
can access your modem
connected to this jack. You
can also connect an extension
phone to this jack if modem
is not used
Connect your
Fax/Fax Card
to this jack Connect to
the telephone
line (C/O line)
Figure 1-1 Rear view of the Ultra Switch 100
Answering Machine (TAD)
Telephone
Modem
Fax Machine/Fax Card
Ultra Switch 100
110/12 VAC
OR
220/12 VAC
Telephone Line (C/O Line) LINE-IN
Figure 1-2 Simple Connection of the Ultra Switch 100
3

Figure 1-3 More complex connection of the Ultra Switch 100
Figure 1-4 Installation in an office with KSU (Key System Unit)
4
Answering Machine (TAD)
Telephone
Modem
Fax Machine/Fax Card
Ultra Switch 100
OR
220/12 VAC
Telephone Line (C/O Line)
Wall Jacks
Telephones
LINE-IN
110/12 VAC
in private home or small office
Answering Machine (TAD)
Modem
Fax
Ultra Switch 100
OR
220/12 VAC
Extension Phones
Telephone Lines (C/O Lines)
PBX
or
KSU
CO 1
CO 2
CO 3
LINE IN
110/12 VAC

2. OPERATION
To make calls
o use your own communication devices such as phone, fax machine or
hen you attempt to make a call from a device (such as phone) and the line
an attempt to make a call via phone port is rejected due to the
To receive voice calls
Case 1
T
modem, you simply operate each device as if it were connected directly to the
Ultra Switch 100. In other words, you can make a call from any device
following the normal procedure for outward dialing.
W
is currently being occupied by another device (such as fax machine), the
Ultra Switch 100 will generate a busy tone to remind you that the line is not
available for the time being. This "Barge-In Protection" facilitates
protection of any voice or fax/data call from being intervened by other
telephone equipment connected to the Ultra Switch 100.
If
unavailability of the C/O line described above, the Ultra Switch 100 will
inform you when the line is available. Indeed, after the line is released, the
Ultra Switch 100 will ring the phone connected to the Ultra Switch 100 one
time to advise that the line is now available for communication.
1: Pick up any phone which is ringing.
:2
- If the phone is connected directly on the Ultra Switch 100 and the
caller is on the line and the line is clear - start conversation.
Case 2
-If the phone is connected directly on the Ultra Switch 100 and the
caller is on the line but the ring-back tone is heard - press *0 to stop
the ring-back tone, and then talk to the caller. If you need to ring the
phone connected behind the Ultra Switch 100 again, press *1; if
you want to ring the fax machine (or the modem connected to the
Ultra Switch 100 , press the Fax (or Modem) Access Code.
5

he procedure stated above is carried out under the condition that the phone
. The telephone answering machine answers the call after the number of
. By the time that the number of rings exceeds the "Rings to Phone" (and,
6
T
is answered within a certain number of rings. However, it is possible that no
one answers the call. In this situation, the call can be processed as follows:
1rings exceeds the "Rings to Answer" preset in the answering machine.
The answering machine then starts its normal operation.
Note: The "Rings to Answer" set in the answering machine must be
shorter than the "Rings to Phone" ( default value: 5 rings, page
18 ) of the Ultra Switch 100, otherwise, the answering machine
will never answer the call. Please refer to your answering
machine's operation guide to set the "Rings to Answer".
2of course, the line is not answered.), the Ultra Switch 100 will start
ringing the fax machine provided that the "Rings to Phone" is set to be
smaller than the "Maximum Rings" (default value: 9 rings, page 17).
Pick up the handset of a phone attached to the Ultra Switch 100, the line
will be switched back to the phone port if the line has not been answered
by the fax machine yet.
ote: In the case that the NUltra Switch 100 switches a call from the
call.
phone port to the fax port as stated above, it is quite natural to
assume that no one is in the room. The Ultra Switch 100, after
answering the next incoming voice call, rings your phone only
two times and transfers the call to the fax port. This allows a
caller, whose fax machine is not able to issue the CNG tone for
auto-switching, to send fax message to your fax machine. You
can restore the "Rings to Phone" by employing one of the
following operations through a telephone set that is connected to
the Ultra Switch 100:
 Answer an incoming
 Make a call.

Pick u
p
the handset and then hangit up.

To receive fax messages
ost of the fax machines nowadays are G3 compatible and will issue the
owever, there are still many fax machines on the market that do not issue
M
CNG tone when they attempt to initiate fax transmission. After detecting the
CNG tone, the Ultra Switch 100 will route the line to the fax port for fax
communication. As a result, automatic fax switching is achieved.
H
CNG tone at all. In this case, the Ultra Switch 100 will not route the line to
the fax port because it can not distinguish this type of fax calls from the
regular voice calls. In order to receive fax messages that are transmitted from
these fax machines, the Ultra Switch 100 supports two other types of
switching to switch the line to the fax port. They are: (1) manual switching,
and (2) TAD-to-Fax switching.
■Manual Switching
Manual switching can be conducted locally or remotely by dialing the
Fax Access Code through a tone-dial telephone.
◆Manual Switching Locally onnected to the Ultra Switch 100) and
7
Answer the phone (which is c
press the Fax Access Code (default code: 11, page 17) for
transferring the call to your fax machine.
1
will hear a long silence or a sequence of tones "do,...do,..." from the
handset), the call is a fax call. Enter the Fax Access Code immediatel
for fax reception.
.If the code you en
correction by pressing #to erase the previous code first and the
n
entering the Fax Access Code. Notice that the code you entere
d
p
reviously may be a legal access code, though it is not the desired Fa
x
Access Code. In this case, the line may be directed to the specific por
t
corresponding to that access code, as such, re-entering the Fax Access
Code can only be accepted before the line is answered by other device.
2
Note: .After answering the phone, if no one is on the line ( in this case, you
y
tered is not a correct Fax Access Code, you can make

◆Manual Switching Remotely Fax Access Code after the line is
TAD-to-Fax Switching
Instruct the caller to enter the
answered by the Ultra Switch 100. The Ultra Switch 100 will route
the line to the fax port after it receives the correct code.
1
(DTMF) telephone.
.The Ultra Switch
Answer" rings when operating in the Regular Switch mode,
answer the call after "Rings to Answer" plus one rings when
operating in the Caller ID mode or the Dis-tinctive Ringing
mode.
2
Note: .The remote switching can only be conducted through a tone-dial
100 will answer the call after "Rings to
■When this TAD-to-Fax mode is activated, the Ultra Switch 100 will route
the line to the fax port after the answering machine (connected behind the
Ultra Switch 100) completes its operation ( i.e., answers the line, plays
the pre-recorded outgoing message, and records incoming voice message,
etc. ). Please refer to page 20 to enable this mode.
The TAD-to-Fax switching is useful to facilitate fax transmission from a
pulse-dial fax machine by which Fax Access Code can not be entered to
instruct the Ultra Switch 100 for fax switching. When this mode is on,
you may record the outgoing message to remind the fax caller to stay on
the line until the fax tone is heard.
8

To receive modem messages
Automatic Modem Switching■Whenever a calling modem issues the reverse modem tone to request a
9
data communication, the Ultra Switch 100 can recognize the reverse
modem tone and route the line to the modem port.
The method that requires
modem tone is called reverse modem communication. Unlike a fax
machine, a calling modem listens for a tone from the receiving
modem before sending its own tone. This, in turn, makes Ultra
Switch 100 unable to distinguish the caller's communi-cation type
and can not switch to the modem port as supposed. The reverse
modem detection, however, reverses the normal procedure fo
r
modem communica-tion. Indeed, the calling modem now issues the
so-called reverse modem tone to signal the receiving modem. As
a
result, the Ultra Switch 100 can notify a request for compute
r
communication upon reception of the reverse modem tone. In orde
r
to carry out reverse modem detection, modems on the calling site
and the receiving site must both be set for reverse modem activity.
Notice that not all modems are able to participate in reverse
modem communication. Refer to your modem's manual fo
r
function specifications, or contact the manufacturer to determine
whether your modem can participate in reverse mode
m
communication. Consult your modem's operation guide to fin
d
how to set the "Reverse Modem Communication" feature. Instruc
t
the caller who wants to reach
y
our com
p
uter to follow these ste
p
s:
N Reverse Modem Detection the calling modem to issue reverse ote:

Modem Switching by Modem Access Code
1: Type your phone number ype the letter "R"
odem generates reverse modem tone
2: After the phone number, t
3: Press the Enter key
The calling computer's m
immediately after dialing.
■
There is an alternative for your Ultra Switch 100 to route a modem call to
he Modem Access Code can be entered locally or remotely, both
To Enter the Modem Access Code Remotely
struct the caller to follow the steps listed below to access your
:Type your phone number.
10
the modem port. This allows computer connection via the modems that
do not support reverse modem communication. This approach requires
the Modem Access Code to instruct the Ultra Switch 100 that a computer
communication is requested. The Ultra Switch 100, after receiving the
Modem Access Code (default code: 22, page 17), routes the line to the
modem port through which the calling and the receiving modems are
connected for computer communication.
T
requires the code to be entered after the call is answered by the Ultra
Switch 100.
◆
In
computer:
1

2:After the phone number, type several commas to provide a
a causes the computer to
3: Af mas, type the Modem Access Code. odem Access
xample: Suppose that your phone number is 218-0707, and
:Press the Enter Key.
◆To Enter the ModemAccess Code Locally
Enter the Modem Access Code through a tone-dial telephone.
11
delay until the Ultra Switch answers.
Note that for most computers, a comm
delay a certain period of time before performing the succeeding
operations. Determine the number of commas required based
on how long a call rings before the Ultra Switch 100 answers.
ter the com
To make sure that the Ultra Switch receives the M
Code correctly, type it several times consecu-tively. It is
therefore highly recommended that the Modem Access code to
be set in a repeated sequence such as 22, 33, or 444.
E
the Modem Access Code is 22, then typing of the following
code 2 1 8 0 7 0 7 , , , , 2 2 , 2 2 will instruct the Ultra
Switch to switch the line to the modem port.
4
Note: If the code you entered is not the correct Modem Access Code,
you can make correction by pressing #to erase the previous
code first and then entering the Modem Access Code. Notice
that the code you entered previously may be a legal access code,
though it is not the desired Modem Access Code. In this case,
the line may be directed to the specific port corresponding to
that access code, as such, re-entering the Modem Access Code
can only be accepted before the line is answered by anothe
r
device.

To decipher "Distinctive Ringing" service
When operating in the Distinctive Ringing mode (page 19), the Ultra Switch
ts the call corresponding to the
e ring patterns detectable by the Ultra Switch are summarized below:
DN Ring Patterns
100 can decipher the "Distinctive Ringing" service*provided by the
telephone company. This service assigns multiple phone numbers to a single
line, with each number having its own ring identity. Working in conjunction
with this service, the Ultra Switch 100 identifies and directs the three ring
types to a designated extension port. This allows you to connect up to three
different telephone devices to a single telephone line without the burden of
remembering ring pattern of each number.
Specifically, the Ultra Switch 100 direc
Primary Directory Number (PDN) to the phone port, directs the call
corresponding to the first Secondary Directory Number (1st SDN) to the fax
port, and directs the call corresponding to the second Secondary Directory
Number (2nd SDN) to the modem port. With the Ultra Switch 100, the
"Distinctive Ringing" service can support a wide range of applications
through a single line. For example, if you are a subscriber of the "Distinctive
Ringing" service, you may assign the PDN for voice device, the 1st SDN for
fax device, and the 2nd SDN for computer communication.
Th
PDN Normal ringing
First SDN Two lo ursts
One short,
One long, o
ng or two short b
or
one long burst
or
ne short burst
Second SDN One short, one long, one short burst
One long, one short, one long burst
Two short and one long burst
or
or
* The term "Distinctive Ringing Service company." may vary with each telephone
Contact your local telephone company for availability in your area.
12

Incoming Call Screening
ou may use Call Filtering feature of the Ultra Switch 100 to screen the
here are three Call Filter modes: (1) Fax Filter mode, (2) Modem Filter
To Enable/Disable the Call Filter Mode
Y
incoming calls. When the Call Filter mode is enabled, only those calls with
correct access code can pass through the Ultra Switch 100 to their designated
destination.
T
Mode, and (3) Phone Filter Mode. When working in the Fax Filter mode,
the Ultra Switch disables the feature of automatic fax switching and
processes fax switching completely through manual switching. In other
words, when detecting the incoming CNG tone, the Ultra Switch disconnects
the line immediately. All the incoming fax calls must be processed manually
by entering the Fax Access Code. Likewise, when operating in the Modem
Filter mode, the reverse modem detection is disabled and routing to the
modem port can only be conducted by entering the correct Modem Access
Code. When operating in the Phone Filter mode, the Ultra Switch will block
the incoming voice calls unless #followed by a Phone Access code (page 21)
is entered within a certain time interval ( the time taken for issuing rings with
the number of rings equivalent to "Rings to Phone"; default: 5 rings, page
18 ). The caller will first hear three short beeps indicating that the Ultra
Switch is in the Phone Filter mode, and then a long silence during this
waiting (for Phone Access Code) period. If the Phone Access Code is not
entered correctly within this time interval, the Ultra Switch will route the line
to the fax port or disconnect the line depending on the operating parameters
set in the Ultra Switch. If the code is entered incorrectly, the caller may
press #first to delete the previous erroneous code and then enter the
correct code (Fax Access Code, Modem Access Code, or Phone Access
Code) to make correction.
■
MODE ENABLE DISABLE
Fax Filter Mode #*81* #*#81*
Modem Filter Mode #*82* #*#82*
Phone Filter Mode #*83* #*#83*
13

To control Answering Machine from a remote location
many occasions, you may need to remotely control your answering
he code reception capability will be resumed automatically when you hang
To operate with a Pulse System
In some countries or areas, the public telephone network accepts pulse
hen Pulse Recognition is enabled, the Fax Access Code and Modem Access
14
In
machine (For instance, remote change of the outgoing message, or remote
retrieval of the recorded incoming messages, etc.). It is conceivable that the
control codes of your answering machine may conflict with the control codes
(such as Fax Access Code, Modem Access Code, etc.) of the Ultra Switch
100. When this occurs, the Ultra Switch 100 will be triggered by the control
code instructions. As a result, you may not be able to access your answering
machine. To avoid such possibility, you should first suspend code reception
of the Ultra Switch 100 by pressing *2 and then press the desired control
codes of your answering machine. The Ultra Switch 100 will not intercept
and/or interpret any tone code since then.
T
up the phone.
dialing only. As a result, the tone controls of the Ultra Switch 100 stated
above is no longer applicable because the dialing signals of the devices in use
are pulses rather than tones. The Ultra Switch 100, however, provides an
alternative to cope with the pulse dialing problem with the cost of less
flexibility in many applications. You may enable Pulse Recognition ability of
the Ultra Switch 100 to accept pulse control signals.
W
code can be dialed locally through a pulse telephone except that the codes are
single-digit and are not changeable. The pulse Fax Access Code and Modem
Access Code are 1 and 2, respectively. While all the remote control features
are no longer applicable unless a caller dials from a tone-dialing device.

3. PROGRAMMING
he Ultra Switch 100 allows you to program a wide range of function
o program the desired function code into the Ultra Switch 100, you simply
ote that each function setting must be completed within 6 seconds,
he following is a list of all function codes available for programming and
15
T
parameters so that you can adapt the Ultra Switch 100 to your operating
environment completely without sacrificing some vital features of the
attached devices or the Ultra Switch 100 itself.
T
lift the handset of the phone connected to the phone port of the Ultra Switch
100, press #* followed by the specific function code together with the
required parameter, and finally ends up with *to complete function setting.
The Ultra Switch 100 will respond with three short tones to indicate the
success of function programming. Notice that when #* are pressed, the
POWER indicator on the top of the Ultra Switch 100 will turn off and you
will hear three short tones from the handset indicating that the Ultra Switch
100 is ready for function programming. After setting a function parameter,
you may need to program another function parameter. In this case, you just
enter the corresponding function code along with its parameter and terminate
with *. The same procedure of function programming can be repeated until
all the desired functions have been programmed. Finally, you may either hang
up the phone or press *once more to quit. The POWER indicator will
light up again indicating that the Ultra Switch 100 is back to normal
operation. The Ultra Switch 100 then works exactly according to the
functions you just programmed.
N
otherwise the Ultra Switch 100 will respond with a long tone, ignore the code
having been entered and return to the ready state for further function
programming.
T
the detailed explanation associated with each function code.

. 2.
Handset (2) + Function Code
. 4.
Acknowledgement Tone: ( and hang up
Repeat Step 2 and Step 3 if more function settings are desired
Function Description Default Range of
1
Press #*
(1) Lift the (+ Parameter, if necessary + *)
3
(3) 4) Press *
Beep. Beep. Beep - Setting is accepted
Barr ------------ - Wrong Setting
Code Parameter
Number of rings det
Switch 100 before the it answers.
xample: # * 0 5 *
The Ultra Switch 100
call after detecting 5 rings from the
C/O line. With the devices connected
to the Ultra Switch 100 do not ring in
this interval.
0 "Rings to Answer" ected by the Ultra
E
will answer the
1 1-9
16

Function
Code Description Default Range of Parameter
1Fax Access Code
Tone code for routing the line to the
Fax port.
Example: # * 1 1 2 3 *
"123" is now the Fax Access Code.
Pressing 123 will instruct the Ultra
Switch 100 to route the line to the fax
port.
11 1- 9
or
10-99
or
100-999
2 Modem Access Code
Tone code for routing the line to the
modem port.
Example: # * 2 5 5 *
"55" is now the Modem Access Code.
Pressing 55 will instruct the Ultra
Switch 100 to route the line to the
modem port.
22 1-9
or
10-99
or
100-999
3 "Maximum Rings"
Number of rings generating by the
Ultra Switch 100 before it disconnects
the line. After answering the line, the
Ultra Switch 100 issues ring-back tones
to inform the caller that the call is in
process and is not answered by any
device (except the Ultra Switch 100
itself) yet.
Example: # * 3 8 *
The Ultra Switch 100 will disconnect
the line after generating eight
ring-back tones.
9 1-99
17