NEC Univerge UM8000 User manual

UM8000
Doc. No. 10569
Issue 1.0
Installation Manual

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damages about the use of this equipment, manual or any related materials.
The information in this technical manual is advisory in nature and is subject to
change. NEC may make improvements and changes in the products described
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Copyright © 2007
NEC Australia Pty Ltd
633 – 647 Springvale Road
Mulgrave Vic 3170

Installation Manual i
Table of Contents
Chapter 1 Introduction
Section 1 About UM8000® ......................................................................................... 1-1
1.1 Supported Phone Systems .............................................................. 1-1
1.2 Starting the UM8000 for the First Time ............................................ 1-1
Section 2 About this Guide .......................................................................................... 1-2
2.1 Documentation Conventions ............................................................ 1-2
2.2 Using the Command Line Interface ................................................. 1-3
Section 3 Related Documentation ............................................................................... 1-3
3.1 Supporting Documents .................................................................... 1-3
3.2 System Management Help ............................................................... 1-4
3.2.1 Locally Installing Online Help Files .................................... 1-4
3.2.2 Third-Party Documentation ................................................ 1-4
Chapter 2 WinSCP and PuTTY
Section 1 Overview ...................................................................................................... 2-1
Section 2 WinSCP ....................................................................................................... 2-1
2.1 Installing WinSCP ............................................................................ 2-1
2.2 Using WinSCP ................................................................................. 2-2
2.2.1 Running WinSCP ............................................................... 2-2
2.2.2 Using PuTTY from WinSCP ............................................... 2-3
Section 3 PuTTY ......................................................................................................... 2-3
3.1 Installing PuTTY ............................................................................... 2-3
3.2 Configuring PuTTY .......................................................................... 2-4
3.3 Using PuTTY .................................................................................... 2-5

Issue No. 1.0 UM8000
ii Table of Contents
Chapter 3 The Web Administration Console
Section 1 Overview ...................................................................................................... 3-1
1.1 Supported Internet Browsers ........................................................... 3-1
1.2 Configuring Internet Explorer ........................................................... 3-1
Section 2 Starting the UM8000 for the First Time ........................................................ 3-2
Section 3 Logging On to the Web Administration Console ........................................ 3-11
3.1 Logging In ...................................................................................... 3-11
3.2 Logging Off ..................................................................................... 3-12
Section 4 Web Administration Console Pages .......................................................... 3-12
Section 5 Web Administration Console Icons ............................................................ 3-13
Section 6 Web Administration Console Main Menu ................................................... 3-14
Chapter 4 System Components
Section 1 Overview ...................................................................................................... 4-1
1.1 System Components ........................................................................ 4-1
1.2 NEC-supplied Components .............................................................. 4-1
1.3 User-supplied Components .............................................................. 4-2
Section 2 Site Requirements ....................................................................................... 4-2
2.1 Site Recommendations .................................................................... 4-2
2.2 Setting Up the System Overview ..................................................... 4-3
Chapter 5 Startingand StoppingtheVoice Messaging
Software and System
Section 1 Overview ...................................................................................................... 5-1
Section 2 Stopping/Starting Using the Web Administration Console ........................... 5-1

UM8000 Issue No. 1.0
Installation Manual iii
Chapter 6 Hardware
Section 1 CD-VM00 Blade (Voice Mail and Server) .................................................... 6-1
1.1 Description ....................................................................................... 6-1
1.2 Functions ......................................................................................... 6-1
Section 2 Installation ................................................................................................... 6-2
Section 3 Load Push-button Switch ............................................................................. 6-4
3.1 Initialize Factory Defaults ................................................................. 6-4
3.2 Reset CD-VM00 (APSU) .................................................................. 6-4
Section 4 LED Indications ........................................................................................... 6-5
Section 5 Connectors .................................................................................................. 6-5
5.1 RS-232 Interface .............................................................................. 6-5
5.2 USB Interface .................................................................................. 6-7
5.3 VGA Display Interface ...................................................................... 6-7
5.4 10/100 BASE-TX Ethernet Interface ................................................ 6-8
Chapter 7 Setting Up Integration (SV8100)
Section 1 Overview ...................................................................................................... 7-1
Section 2 Setting Up Integration .................................................................................. 7-1
Section 3 Configuring Integration ................................................................................ 7-1
Section 4 Programming ............................................................................................... 7-2
4.1 Basic Configuration ......................................................................... 7-2
4.2 Class of Service ............................................................................... 7-3
4.3 Assign Trunks as Automated Attendant Trunks ............................... 7-4

Issue No. 1.0 UM8000
iv Table of Contents
Chapter 8 Setting Up Integration (SV8300)
Section 1 Overview ...................................................................................................... 8-1
Section 2 Setting Up Integration .................................................................................. 8-1
2.1 Assign Extension Numbers to Voice Messaging Ports .................... 8-1
2.2 Enabling Digital Voice Messaging Support ...................................... 8-1
2.3 Assign Voice Messaging Ports as Digital Voice Messaging Ports ... 8-2
2.4 Setting Up the UCD Hunt Group ...................................................... 8-3
2.5 Enabling the Automated Attendant .................................................. 8-4
2.6 Setting Up Call Forward on Busy or Ring-No-Answer ..................... 8-5
2.7 Enabling Busy Greetings .................................................................. 8-5
2.8 Enabling Easy Message Access ...................................................... 8-5
2.9 Disabling Easy Message Access ..................................................... 8-5
2.10 Enabling Automatic Subscriber-to-Subscriber Messaging in
Secured Mode ............................................................................. 8-6
2.11 Setting Up Message Waiting Indication ........................................... 8-6
2.12 Setting Up Automatic Number Identification (ANI) ........................... 8-6
Section 3 Setting Up Soft Keys .................................................................................... 8-7
3.1 Enabling Soft Key Call Screening .................................................... 8-7
3.2 Enabling the Voice Messaging Ports for Soft Keys .......................... 8-7
Section 4 Setting Up Live Record ................................................................................ 8-7
4.1 Configuring Live Record on the Phone System ............................... 8-8
4.2 Configuring Live Record on a Subscriber’s Extension ..................... 8-9
4.3 Configuring Live Record on UM8000 ............................................. 8-10
Section 5 Setting Up Live Monitor ............................................................................. 8-11
5.1 Enable Live Monitor on the Phone System .................................... 8-11
5.2 Configuring Live Monitor on a Subscriber’s Extension ................... 8-11
5.3 Enabling Live Monitor on UM8000 ................................................. 8-12

UM8000 Issue No. 1.0
Installation Manual v
Chapter 9 Configuring UM8000
Section 1 Overview ...................................................................................................... 9-1
Section 2 Starting the UM8000 for the First Time ....................................................... 9-1
Section 3 Configuring the Voice Messaging System ................................................. 9-10
Section 4 Before Shipping the Voice Messaging System .......................................... 9-11
4.1 Resetting Third-Party Licensing Agreements ................................ 9-11
Section 5 Setting Up the UM8000 Software .............................................................. 9-12
5.1 Configuring Network Setup ............................................................ 9-12
5.2 Specifying the Network Setup ........................................................ 9-12
5.3 Setting Up UM8000 Date and Time ............................................... 9-13
5.4 Changing Administrator Password and Creating a New User ....... 9-14
5.4.1 Changing the Password ................................................... 9-14
5.4.2 Creating a New User ........................................................ 9-14
Chapter 10 E-mail Integration
Section 1 Overview .................................................................................................... 10-1
Section 2 Protocols .................................................................................................... 10-1
2.1 E-mail Protocols ............................................................................. 10-1
2.2 Subscriber E-mail Authentication Protocols ................................... 10-2
Section 3 E-mail Integration Set Up .......................................................................... 10-3
Section 4 Configuring the E-mail Servers .................................................................. 10-3
4.1 Setting the E-mail Server Configuration ......................................... 10-3
4.2 Converting Existing Domino E-mail Files for Users ....................... 10-4
4.2.1 Converting Existing E-mail Files ...................................... 10-4
Section 5 Configuring the Voice Messaging System ................................................. 10-4
5.1 Configuring the Voice Messaging System for E-mail Integration ... 10-5
5.2 Configuring the E-mail Notification Template ................................. 10-5
Section 6 Setting Up Subscriber Mailboxes .............................................................. 10-7
6.1 Setting Up the Default Subscriber Template .................................. 10-7
6.2 Setting Subscriber E-mail Options ................................................. 10-7

Issue No. 1.0 UM8000
vi Table of Contents
Chapter 11 Remote Maintenance
Section 1 Overview .................................................................................................... 11-1
Section 2 Setting Up Dial-up Maintenance ................................................................ 11-1
2.1 Setting Up the Remote Computer Dial-up Networking ................... 11-2
Section 3 Using a Remote Computer ........................................................................ 11-2
3.1 Configuring TCP/IP ........................................................................ 11-2
3.1.1 Configuring TCP/IP for the Remote Computer ................. 11-2
3.2 Using Dial-up Connection .............................................................. 11-3
3.2.1 Using WinSCP and Dial-up to Connect Remotely ........... 11-3
3.2.2 Transferring Files to the Remote Computer ..................... 11-4
3.2.3 Transferring Files from the Remote Computer ................. 11-4
3.3 Logging On and Logging Off Using PuTTY .................................... 11-4
3.3.1 Logging On Using PuTTY ................................................ 11-4
3.3.2 Changing the Admin Password ........................................ 11-5
3.3.3 Logging Off ....................................................................... 11-5
Section 4 Single Point of Entry .................................................................................. 11-6
4.1 Using WebPro ................................................................................ 11-6
4.2 PCPro ........................................................................................... 11-10
Chapter 12 Backing up and Restoring UM8000
Section 1 Backing Up the Voice Messaging Data ..................................................... 12-1
Section 2 Backing Up and Restoring UM8000 Mail Database .................................. 12-1
2.1 Backing Up the UM8000 ................................................................ 12-1
2.1.1 Performing a Manual Backup ........................................... 12-1
2.1.2 Enabling Daily Backup ..................................................... 12-2
2.1.3 Downloading a Backup Stored on the Voice Mail Drive ... 12-3
2.2 Restoring a Database Back Up to the UM8000 ............................. 12-3
2.2.1 Uploading a Stored Backup to the Voice Mail Drive ........ 12-3
2.2.2 Restoring a Previous Backup ........................................... 12-3
2.2.3 Deleting a Stored Database Backup ................................ 12-4
2.2.4 Viewing Notes for a Stored Database Backup ................. 12-4