Panasonic DBS 576 Section 300 User manual

Technical Manual
Built-In Voice Mail
with 2-Way
Call Recording
Section 510
®

DBS 576 Version 2.5
(Voice Mail Version 2.0)
issued March 1999
USA

The contents of this document are subject to change without notice
and do not constitute a commitment on the part of Panasonic
Telecommunication Systems Company (PTSC). Every effort has been
made to ensure the accuracy of this document. However, due to
ongoing product improvements and revisions, PTSC cannot guarantee
the accuracy of printed material after the date of publication, nor can it
accept responsibility for errors or omissions. PTSC will update and
revise this document as needed.
The software and hardware described in this document may be used or
copied only in accordance with the terms of the license pertaining to
said software or hardware.
© 1999 by Panasonic Telecommunication Systems Company (PTSC)
All rights reserved.

576-25-510 DBS 576 (USA) issued March 1999 • TOC-1
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0 System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0 System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
Section 510: Built-In Voice Mail with 2-Way Call Recording
Table of Contents
Introduction: Product Overview . . . . . . . . . . . . . Intro-1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-3
Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-4
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-4
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-4
The VSSC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-6
The VPU Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-7
Unit Rating and Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-8
Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-9
Hard Disk Drive (HDD) Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-9
Warranty and After-Sale Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-10
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-10
Operation From Outside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intro-11
Chapter 1. Installation and Initialization . . . . . . . . . . 1-1
Planning The Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Notes For Single-Cabinet Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Notes For Multiple-Cabinet Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Step #1: Perform System-Level Programming . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Step #2: Install VM Unit Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Step #3: Initialize the VM Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Step #4: Program the VM Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Automatic Download of DBS 576 Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Programming VM Unit Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Chapter 2. Programming . . . . . . . . . . . . . . . . . . . . . . 2-1
How to Program the VM Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Configuring a New VM Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Adding New Extensions to the Phone System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Feature Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Message-Waiting LED Activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Incoming Call Alternate Service 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Incoming Call Alternate Service 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Auto Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Automatic 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Mailbox Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Outside Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
System-Level Program Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
0: System Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Free Slot Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21

Section 510: Built-In Voice Mail w/2-Way Call Recording Table of Contents
576-25-510 DBS 576 (USA) issued March 1999 • TOC-2
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0 System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0 System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1: Systemwide Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Built-In VM: Voice Mail Access Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-23
Built-In VM: Mailbox Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-23
Built-In VM: Message Retrieve Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24
CO Delayed Ring Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24
FF2: Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
Trunk Ring Type/Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25
Trunk Delay-Ring Type/Destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26
FF4: FF-Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
FF-Key Feature Assignment (Digital Keyphones, SLTs, EM24s) . . . . . . . . . . . . . . . . . . .2-27
FF-Key Feature Assignment (DSS/72). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27
FF-Key Assignment Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
FF5: Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Extension Hunting Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-33
Extension Hunt Group Pilot Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-34
Extension Hunt Group Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-35
FF7 0 BSS (00 thru 02): Application Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
VM Unit Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-36
VPU Port Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-37
VPU Port Tenant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-38
VPU Port TRS Class (Day/Night) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-38
VPU Port Digital Pad Class. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-39
Service Range Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-40
FF8: Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
Extension Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-42
Call-Forward ID Codes for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43
Call-Forward/Busy Destination Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-43
Call-Forward/No Answer Destination Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-44
Unit-Level Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
Before Entering Unit-Level Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-45
Key Functions During Unit-Level Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
Punching-In Program Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
Standard Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
Special Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-48
Unit-Level Program Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-56
Built-In VM: Detail Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-56
All Mailboxes (001-254) (1 thru 9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-57
All Mailboxes: Number Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-58
All Mailboxes: Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-60
All Mailboxes: Maximum Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-61
All Mailboxes: Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-62
All Mailboxes: Message-Waiting LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-63
All Mailboxes: Outside Notification Phone No. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-63
All Mailboxes: FIFO for Full Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-65
All Mailboxes: Group Name Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-66
All Mailboxes: Originating Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-67
General Mailboxes #966 and #900 (2603-2609; 2613-2619). . . . . . . . . . . . . . . . . . . . 2-68
General Mailbox: Maximum Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-68
General Mailbox: Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-69
General Mailbox: Message-Waiting LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-70
General Mailbox: Outside Notification Phone No. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-70
General Mailbox: Originating Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-71
Broadcast Codes (3001-3030) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-73
Broadcast Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-73

Section 510: Built-In Voice Mail w/2-Way Call Recording Table of Contents
576-25-510 DBS 576 (USA) issued March 1999 • TOC-3
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0 System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0 System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
Auto Attendant: Dialed Digit Lengths (3071-3080) . . . . . . . . . . . . . . . . . . . . . . . . . . 2-74
Auto Attendant: Dialed Digit Lengths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-75
Extension Mailboxes (601-848) (0-9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-76
Ext. Mailbox: Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-78
Ext. Mailbox: 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-79
Ext. Mailbox: Auto-Recording Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-80
Ext. Mailbox: Recording Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-81
Ext. Mailbox: Recording Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-82
Ext. Mailbox: Auto-Recording Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-83
Ext. Mailbox: Auto-Destination Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-84
Ext. Mailbox: Recording Directory Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-85
Ext. Mailbox: Answer Wait Timer for Auto Attendant Intercom Calls . . . . . . . . . . . . . . .2-86
Message Lengths (9001-9004) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-87
Message Length: Extension Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-87
Message Length: Alternate Service Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-88
Message Length: Guidance Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-88
Message Length: 2-Way Call Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-89
Guidance (9101-9107). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-90
Guidance: Mailbox Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-90
Guidance: Save/Delete Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-91
Guidance: Total Messages (Individual Playback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-91
Guidance: Total Messages (Power-Play) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-92
Guidance: Receive Date/Time (Individual Playback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-93
Guidance: Receive Date/Time (Power-Play). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-93
Guidance: Password Request at Msg. Retrieve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-94
Outside Notification: Allow/Restrict Settings (9108-9111) . . . . . . . . . . . . . . . . . . . . . 2-95
Outside Notification: Pager (User Set/Cancel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-95
Outside Notification: Pager (Automatic). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-96
Outside Notification: Outside Phone (User Set/Cancel) . . . . . . . . . . . . . . . . . . . . . . . . . .2-96
Outside Notification: Outside Phone (Automatic) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-97
Rewind/Fast-Forward (9121) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-98
Rewind/Fast-Forward Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-98
Service After an Incoming Call (9122). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-99
Service Restriction After Incoming Trunk Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-99
Message Copying (9141-9142). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-100
Message Copy: Confirm Destination Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-100
Message Copy: Automatic Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-100
Mailbox Group Display (9171). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-101
Mailbox Group Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-101
Outside Notification: Signaling Parameters (9203-9206) . . . . . . . . . . . . . . . . . . . . . 2-102
Outside Notification: Interval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-102
Outside Notification: Repeat Attempts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-103
Outside Notification: Display Pager Timer #1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-103
Outside Notification: Display Pager Timer #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-104
Outside Notification: VPU Port Usage (9211-9234) . . . . . . . . . . . . . . . . . . . . . . . . . 2-105
Originating Groups and VPU Port Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-106
Call Answering and 2-Way Call Recording (9300-9468) . . . . . . . . . . . . . . . . . . . . . 2-108
Alt. Service 1: Leave Message After Guidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-109
Alt. Service 1: Greeting Recording Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-109
Auto Attendant: Greeting Recording Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-110
Alt. Service 1: Acceptance Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-111
Alt. Service 1: Trunk Subscriber Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-113
Alt. Service 1: Minimum Msg. Length at Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-114
Alt. Service 1: Answer Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-114
2-Way Call Recording: Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-115
2-Way Call Recording: Confirmation Tone (Intercom). . . . . . . . . . . . . . . . . . . . . . . . . . .2-116

Section 510: Built-In Voice Mail w/2-Way Call Recording Table of Contents
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Appendix A
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2-Way Call Recording: Time Limit/FIFO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-116
2-Way Call Recording: Wait Timer for Destination Mailbox Input . . . . . . . . . . . . . . . . .2-117
2-Way Call Recording: Call Hold Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-117
Automatic 2-Way Call Recording: Acceptance Mailboxes . . . . . . . . . . . . . . . . . . . . . . .2-118
2-Way Call Recording: CO Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-119
2-Way Call Recording: Outside-Party Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-119
Automatic 2-Way Call Recording: CO Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-120
2-Way Call Recording: Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-121
Automatic 2-Way Call Recording: Tie Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-122
2-Way Call Recording: Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-123
Automatic 2-Way Call Recording: Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-124
Mailbox Group Names (9501-9508). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-125
Mailbox Group Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-125
Auto Attendant (9601-9627). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-126
Auto Attendant: CO Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-127
Auto Attendant: Tie Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-128
Auto Attendant: Password For Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-128
Auto Attendant: Operator Transfer Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-129
Auto Attendant: Voicemail Transfer Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-129
Auto Attendant: Name Dial Transfer Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-130
Auto Attendant: Extension Transfer Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-130
Auto Attendant: Answer Wait Timer for Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-131
Auto Attendant: Attendant Hunt Group Pilot No.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-131
Tones/Signaling (9824-9839) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-132
BT Detect Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-132
DTMF Signal Detection Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-133
Silence Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-133
Mailbox Numbering by Extension Numbers (9841-9844) . . . . . . . . . . . . . . . . . . . . 2-134
No. of Mailboxes/Maximum Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-134
No. of Extension Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-136
Mailbox Numbering: Digit Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-136
Chapter 3. Feature Operation . . . . . . . . . . . . . . . . . . 3-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Greeting Message/Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
The Greeting Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
The Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
FF-Key Assignment (telephone-specific). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Basic Mailbox Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Leaving a Message in Another Party's Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Notifying a Pager/Outside Telephone After Leaving a Message . . . . . . . . . . . . . . . . . . . 3-19
Setting a Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Applied Mailbox Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Copying the Recorded Message To Another Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Recording Your Mailbox Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Recording Your Message in Multiple Mailboxes (Broadcast Recording) . . . . . . . . . . . . 3-32
Automatic Notify After Recording a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
When the Outside Telephone is Notified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Incoming Call Alternate Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Alternate Service 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-37

Section 510: Built-In Voice Mail w/2-Way Call Recording Table of Contents
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Appendix A
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Alternate Service 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39
Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Directory Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42
Extension Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Voicemail Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Operator Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Miscellaneous Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
2-Way Call Recording Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Manual 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
Automatic 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
Designated Mailbox Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-54
Other Features During 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56
Adding a Message To a Recorded Conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-58
Calling the Pager or Outside Telephone of the Recorded Party . . . . . . . . . . . . . . . . . . . . 3-60
Playing Back/Cancelling the Recorded Conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
Changing the Destination Mailbox After a 2-Way Call Recording. . . . . . . . . . . . . . . . . . 3-65
Key LED and LCD Indications During 2-Way Call Recording . . . . . . . . . . . . . . . . . . . . 3-69
Displaying the Mailbox Directory by Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-71
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74
Setting To Call the Outside Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74
Setting To Call the Pager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-76
Switching to Night Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-77
Switching to the Night Mode from Outside. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78
Recording the Greeting Message for the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-80
Greeting Message Announcements And Mailbox Numbers . . . . . . . . . . . . . . . . . . . . . . . 3-80
When 2-Way Call Recording Cannot Be Performed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-81
End of Service/Overlapping Service Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-83
Items To Be Set at Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-84
2-Way Call Recording Service (per telephone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-84
2-Way Call Recording Service (per system) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-85
Mailbox Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-86
Incoming Call Alternate Service 1 (systemwide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88
Incoming Call Alternate Service 1 (individual trunks) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88
Incoming Call Alternate Service 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-88
Chapter 4. Maintenance . . . . . . . . . . . . . . . . . . . . . . . 4-1
Specifications and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Basic Features, Conditions for Use, and Routine Maintenance . . . . . . . . . . . . . . . . . . . . . 4-3
Operation And Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Switching to the Off-Line Mode:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Returning to On-Line Mode after testing: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Program 9905: Block the Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Program 9951: System Status Table & Error Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Program 9953: System Error Status Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

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Program 9956: Extension Name/Number Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Program 9961: HDD Formatting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Program 9962: Disk Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Program 9963: Disk Clear/Error Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Program 9965: Read/Write Program Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Program 9911: Line Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Program 9913: Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
LED Indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
HDD Warning Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Precautions on Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

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Introduction: Product Overview
This chapter provides an overview of Panasonic’s Built-In Voice Mail Unit
with 2-Way Call Recording, an option of the DBS 576 phone system.
The following table summarizes the topics contained in this chapter.
Topic Page
About This Manual Intro-3
Product Description Intro-4
Features Intro-4
Considerations Intro-4
The VSSC Card Intro-6
The VPU Card Intro-7
Unit Rating and Environmental Conditions Intro-8
Routine Maintenance Intro-9
Hard Disk Drive (HDD) Specifications Intro-9
Warranty and After-Sale Services Intro-10
Related Documents Intro-10
Operation From Outside Intro-11

Introduction: Product Overview Section 510: Built-In Voice Mail w/2-Way Call Recording
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Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction: Product Overview
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About This Manual
This manual provides detailed instructions on installing and operating the
Built-In Voice Mail Unit with 2-Way Call Recording (hereinafter referred to
as “VM Unit”). The following table summarizes the contents of each chapter
in this manual:
Chapter Title Purpose
Introduction Product Overview Highlights features of the VM Unit, and explains
each component.
1 Installation and
Initialization Provides instructions on installing and initializing VM Unit hardware.
2 Programming Includes “How To Configure” steps and
programming addresses related to Voice Mail and
2-Way Call Recording setup and operation.
3 Operation Provides step-by-step end-user instructions for
operating Voice Mail and 2-Way Call Recording.
4 Maintenance Provides maintenance procedures for the VM Unit.
NOTE: The DBS 576 system product line currently offers two cabinet
sizes: the CAB-40 (40-port) and the CAB-96 (96-port). The
CAB-40 is currently not available in the United States.

Introduction: Product Overview Section 510: Built-In Voice Mail w/2-Way Call Recording
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Product Description
The Voice Mail Unit with 2-Way Call Recording (“VM Unit”) is a standard option of the DBS
576 phone system. Along with its simplified voicemail functionality (private and general
mailboxes for incoming callers to leave messages), it also provides the ability for DBS 576
phone users to record phone conversations and store them - like messages - in their mailboxes.
Features
These are some of the features of the VM Unit:
• supports up to 248 private mailboxes, plus another 6 mailboxes for general use
• standard and customized greetings for the company and for individual phone users
• one-touch access key programming
• 2-way call recording
• Outside Notification capability (automatically dialing a preprogrammed outside number
after a message is received)
• message copying to other mailboxes
• Automated Attendant capability
• two separate Alternate Services that can serve as an automatic “answering machine”
during nights, weekends, and holidays, or as a backup for the Attendant
Considerations
•VM Unit components consist of one VSSC card installed in Free Slot 11 (“FS11”) of
a CAB-96, or FS5 in a CAB-40. In addition, in a CAB-96, either one VPU card can
be installed in FS10, or two VPUs installed in FS9 and FS10 (FS12 must be left
vacant). In a CAB-40, only one VPU card can be used, and is installed in FS4.
•Not more than one VM Unit can be installed in a single cabinet.
•A multiple-cabinet phone system can support up to 4 VM Units (minimum 4-cabinet
configuration).
* Each VM Unit will be distinct and separate from the other VM Units, with
separate directories, separate pilot numbers, etc.
* A phone user cannot simultaneously access more than one VM Unit at a time.
•A single cabinet can hold only one Built-In option - either the VM Unit or the ACD
(Automatic Call Distributor) Unit, but not both. Therefore, at least one expansion
cabinet is required if the phone system uses both Built-In ACD and Built-In VM.

Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction: Product Overview
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•Because the VSSC card has a Hard Disk Drive (HDD) for voice storage, the VM
Unit(s) should be installed in the lowest cabinet(s) to avoid heat damage.
•Two types of VPU cards are available -- the VPU/4 (with 4 voice ports) and the
VPU/8 (with 8 voice ports). In a CAB-96, either one or two VPU cards (in any
combination) can be used with the VSSC. In a CAB-40, only a single VPU/4 or
VPU/8 can be used with the VSSC.
•A maximum of 16 voice ports (VPU/8 + VPU/8) can be configured for a VM Unit in
a CAB-96 (maximum 8 in a CAB-40). This means that a maximum of 16 (or 8)
mailboxes can be simultaneously accessed.

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Intro-6 • DBS 576 (USA) issued March 1999 576-25-510 (VM Version 2.0)
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The VSSC Card
The VSSC Card ...
•is, from a functional standpoint, a "sub-CPC" card used for storing voicemail
messages and call recordings.
•supports a maximum of 16 voice ports (see The VPU Card - next page).
•has a Hard Disk Drive (HDD) that holds the programming settings. The HDD can be
copied for backup or for transferring the settings to another VM Unit’s HDD.
•has an  switch for backing up the VM Unit programming. This
switch has a battery behind it, with a life-span of at least 3 years.
•requires system power-off before removing it from the cabinet.
•requires system power-recycling (power-off, then power-on) to implement
programming changes.
•must be installed in Free Slot 11 (“FS11”) of CAB-96, or FS5 in CAB-40.
Note for CAB-96: FS12 must be vacant; it cannot be used.
Figure Intro-1: The VSSC Card
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Section 510: Built-In Voice Mail w/2-Way Call Recording Introduction: Product Overview
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The VPU Card
The VPU Card ...
•contains the voice ports for the VM Unit.
•comes in two flavors: the VPU/4 (with 4 voice ports on it) and the VPU/8 (with 8
voice ports). NOTE: The number of available voice ports has nothing to do with the
number of extensions that can be supported. It just represents the number of people
who can access voicemail at the same time.
•must be installed in FS9 and/or FS10 in the same CAB-96 as the VSSC Card (in
FS11) that controls it. For CAB-40, the VPU must be installed in FS4 (VSSC in
FS5).
*(CAB-96 only) If using only one VPU Card, install it in FS10 so you can use
FS9 for something else. If using two VPU Cards, any combination can be
installed (VPU/4 + VPU/4; VPU/4 + VPU/8; VPU/8 + VPU/8).
•has LEDs that flash when the VM Unit is in operation.
Figure Intro-2: The VPU Card
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Introduction: Product Overview Section 510: Built-In Voice Mail w/2-Way Call Recording
Intro-8 • DBS 576 (USA) issued March 1999 576-25-510 (VM Version 2.0)
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Unit Rating and Environmental Conditions
Table Intro-1. VM Unit specifications
NOTE: For continuous use (powered-on), the acceptable environmental temperature range
is 32°F to 95°F (0°C to 35°C). Operation is not available at 32°F (0°C) or less. Avoid
powering-on the unit at a temperature of 41°F (5°C) or less. Using the unit at a temperature
above 95°F (35°C) for an extended period of time will shorten the HDD’s life span.
Item Specifications
Unit Name: Panasonic DBS 576 Built-In Voice Mail Unit with 2-Way Call Recording
Unit Number: VB-44170
Voice Pulse Coding System: 16 kbps APC-AB
No. of Voice Service Circuits:
(Lines) 4, 8, 12, or 16 lines
Voice Recording Capacity: approximately 40 hours
Environmental
Conditions: Environmental Temperature 41°F to 95°F (5°C to 35°C)
(see NOTE below)
Relative
Humidity 30% to 90% (no dewing)

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Routine Maintenance
The following components must be replaced every three years, or regularly as required.
Table Intro-2. VM Unit component replacement
Hard Disk Drive (HDD) Specifications
•It is necessary to replace the HDD after approximately 26,000 hours (3 years) of use.
•If the HDD is used at 95°F (35°C) or more for an extended length of time, the
operation life may be shortened.
•At the time of expansion, maintenance, operation check, or replacement, be sure to
turn off the power switch, and do not cause hard vibrations or shock to the unit.
•Be sure to record the date of HDD installation and replacement in the following table
to determine the next replacement timing.
Table Intro-3. HDD replacement schedule
Component name Model Replacement model Replacement cycle
Hard disk drive (HDD) VB-44171 3 years (26,000 hours)
Backup battery 3 years (26,000 hours)
Unit
Installation
Date
Name of
Unit Installation Data 1st Replacement 2nd Replacement 3rd Replacement
Year Month Year Month Year Month Year Month
HDD
Next Replacement Timing

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Warranty and After-Sale Services
For Repairing or Servicing · · ·
Consult with your agent or dealer where you purchased your system.
For Relocation · · ·
Consult with your agent or dealer where you purchased your system.
To Ask for Repair · · ·
First check according to the following items. If your system is still not operating correctly,
contact to the agent or dealer where you purchased it.
Check These Items FIrst · · ·
1) Whether the telephone handset is properly connected.
2) Whether the telephone handset is in place.
3) Whether the AC power plug for the main unit is properly connected.
4) Whether the Headset mode is selected.
Related Documents
DBS 576 Technical Manual...
• Section 300-Installation
• Section 400-Programming
• Section 520-ACD
• Section 700-Feature Operation

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Operation From Outside
Copy this page and keep for your records.
Use touchtone (DTMF signal) when operating from outside
Fill in the blanks below:
* To receive messages:
(1) Dial Voice Mail No.:
(2) Dial your Box No.:
(3) Enter the Password (if required)
and #:
(4) Listen to the message. (Dial * to skip to step 5 guidance. Or dial 8 to save the
message and go to step 6.)
(5) To delete the message, dial 5.
To keep the message, dial 8.
(6) Listen to the next message, and repeat step (5) above.
(7) When finished, press * and hang up.
Use touchtone (DTMF signal) when operating from outside
Fill in the blanks below:
* To record a message in another mailbox:
(1) Dial Voice Mail No.:
(2) Press * and Box No.:
(3) Record the message.
(4) When done, press *.
(5) Hang up the handset.
The following can be performed while recording the message:
5: Cancel
9: Pager (Outside Telephone) Call


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