Nortel Meridian Mail User manual

Modular Option EC
Meridian Mail
Installation Quick Reference Guide
Product Release 13 Standard 1.0 November1999
P0907859
P0907859

P0907859

Modular Option EC
Meridian Mail
Installation Quick Reference Guide
Publication number: P0907859
Product release: 13
Document release: Standard 1.0
Date: November 1999
Copyright © 1999 Nortel Networks, All Rights Reserved.
Printed in the United States of America
Information is subject to change without notice. Nortel Networks reserves the right to make changes
in design or components as progress in engineering and manufacturing may warrant.
MERIDIAN, MERIDIAN 1, MERIDIAN MAIL, SL-1, SL-100, DMS-100, SUPERNODE, NORTEL
NETWORKS, and NORTEL NETWORKS HOW THE WORLD SHARES IDEAS are trademarks of
Nortel Networks. TANDBERG is a trademark of Tandberg O/S. VIPER is a trademark of Archive
Corporation. SEAGATE is a trademark of Seagate Technology Inc. U.S. ROBOTICS and US
ROBOTICS are trademarks of 3Com. RACAL is a trademark of Racal Electronics Plc. HAYES is a
trademark of Hayes Microcomputer Products Inc. UDS is a trademark of Universal Data Systems,
Inc. MAXTOR is a trademark of Maxtor Corp. DEC is a trademark of Digital Equipment Corp.
HEWLETT-PACKARD is a trademark of Hewlett-Packard Company.

ii
Standard 1.0 ModularOptionECInstallationQuickReferenceGuide November 1999

iii
Standard 1.0 ModularOptionECInstallationQuickReferenceGuide November 1999
Publication history
November 1999 The Modular Option EC Installation Quick Reference Guide
is released as Standard 1.0.
This guide documents Release 13 of Meridian Mail for the
Modular Option EC platform. This release makes all previous
editions obsolete.
January 1998 The Modular Option EC Installation Quick Reference Guide
is released as Standard 1.0. This Guide documents Release 12
of Meridian Mail for the Modular Option EC platform. This
release makes all earlier editions obsolete.
August 1995 The Modular Option EC Installation Quick Reference Guide
is released as Standard 1.0. This Guide documents Release 10
of Meridian Mail for the Modular Option EC platform. This
release makes all earlier editions obsolete.

iv Publication history
Standard 1.0 ModularOptionECInstallationQuickReferenceGuide November 1999

Contents
About this guide i
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii
References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Warnings and cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
1Switch software requirements 1-1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Network Message Services . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Hospitality Voice Services. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Property Management System . . . . . . . . . . . . . . . . . . . . . . . 1-5
2Site survey checklist 2-1
3Assembly overview 3-1
Overview of installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
4Configuring the mass storage units 4-1
Verify disk and tape drive jumpers and terminators . . . . . . . 4-3
Tape drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
5Installing a one-node system 5-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Verify backplane switches, EVB terminator, and address
shroud jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Location of backplane switches, shrouds, and terminators. . 5-5
Location of components in the module. . . . . . . . . . . . . . . . . 5-6

ii Contents
Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
6Installing a two-node system 6-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Verify backplane switches, EVB terminator, and address
shroud jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Location of components in a module . . . . . . . . . . . . . . . . . . 6-6
Location of the printed circuit packs. . . . . . . . . . . . . . . . . . . 6-9
7InstallingtheMeridianMailtoMeridian1interface
7-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Install the network loop hardware. . . . . . . . . . . . . . . . . . . . . 7-3
Install the AML interface card . . . . . . . . . . . . . . . . . . . . . . . 7-8
Install the AML cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
8Installing peripheral devices and cabling 8-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Overview of installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
BIX block cabling for peripheral devices . . . . . . . . . . . . . . 8-18
Data ports and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . 8-22
Configure the administration terminal . . . . . . . . . . . . . . . . 8-24
9Configuring the Meridian 1 for Meridian Mail9-1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Checking the CPU ROM daughterboard. . . . . . . . . . . . . . . . 9-4
Configuring the AML link . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Defining Meridian Mail in the customer data block . . . . . . 9-11
Configuring the trunk route data block (NMS only). . . . . . 9-16
Defining the Meridian Mail primary ACD queues . . . . . . . 9-17
Defining the Meridian Mail secondary ACD queues . . . . . 9-19
Programming the network loop. . . . . . . . . . . . . . . . . . . . . . 9-20
Verifying the network loop operation . . . . . . . . . . . . . . . . . 9-21
Adding ACD agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-22
Enabling the AML. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-25
Set call routing options for user telephone sets. . . . . . . . . . 9-28
Saving Meridian 1 changes . . . . . . . . . . . . . . . . . . . . . . . . . 9-31

Contents iii
Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
10 Starting up and configuring Meridian Mail 10-1
Starting up Meridian Mail. . . . . . . . . . . . . . . . . . . . . . . . . . 10-2

iv Contents
Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999

About this guide
In this section
Introduction ii
References iii
Warnings and cautions iv

Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
ii Aboutthisguide
Introduction
Introduction
This document outlines installation procedures to be followed by an experienced
technician installing Meridian Mail.
It is assumed that
 you have a functioning Meridian 1/SL-1 switch
 you do not yet have Meridian Mail
 you are installing a one- or two-node Meridian Mail system
Note: This document provides an overview only. For more detailed information,
consult the Modular Option EC Installation and Maintenance Guide
(NTP 555-7061-250).
This document shows you how to
 install and configure a Meridian Mail system
 connect cables between the switch and Meridian Mail
 program the switch to communicate with Meridian Mail
 verify that your Meridian Mail system is working properly

Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
About this guide iii
References
References
Most of the content of this guide is based on theModular Option EC Installation
and Maintenance Guide (NTP 555-7061-250).
For references to your system administration guide, refer to the document that
applies to your system:
 System Administration Guide (NTP 555-7001-301)
 System Administration Guide for Multi-Customer System
(NTP 555-7001-302)

Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
iv Aboutthisguide
Warnings and cautions
Warnings and cautions
This chapter summarizes the main warnings and cautions to be observed when
working with Meridian Mail.

Risk of electrocution
Nortel Networks requires that a licensed
electrician make all connections needed at
an electrical service panel.

Risk of electrocution
Before installing power supplies, cards,
disk drives, or tape drives in an AC
module, ensure that shelf breakers are
OFF.
Before installing power supplies, cards,
disk drives, or tape drives in a DC module,
ensure that the module power supply
switches are OFF.
CAUTION
Risk of equipment damage
Jumpers connected to the backplane
shrouds S4, S5, and S7 have high-density
connectors and must be installed very
carefully to avoid damaging the pins. Line
up the jumper at right angles to the
backplane, and press gently until fully
seated.

Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
About this guide v
Warnings and cautions
CAUTION
Risk of equipment damage
Wear an antistatic wrist strap when
handling components or cables, or when
working on the backplane. As an
additional safety measure, handle
components by the edges and, whenever
possible, with the loosened packing
material still around the component.
CAUTION
Risk of equipment damage
Ensure that power to the module you are
working on is off before you install or
remove components.
CAUTION
Risk of equipment damage
Components, especially disk drives, are
susceptible to damage from rough or
improper handling.
CAUTION
Risk of equipment damage
Do not use a pencil to change switch
settings on the backplane or on PCPs. The
graphite dust may damage and short the
switches. Use an appropriate
nonconducting tool.

Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
vi Aboutthisguide
Warnings and cautions

Chapter 1
Switch software requirements
In this chapter
Introduction 1-2
Network Message Services 1-3
Hospitality Voice Services 1-4
Property Management System 1-5

Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
1-2 Switchsoftwarerequirements
Introduction
Introduction
Switch software required
The packages listed in the table below must be present in the X11 software.
Package name Abbreviation Number
Recorded Announcement RAN 7
Time and Data TAD 8
End-to-end signalling EES 10
Make Set Busy MSB 17
Integrated Messaging System IMS 35
Basic Automatic Call Distribution BACD 40
ACD Package A ACDA 45
Message Centre MWC 46
Command and Status Link CSL 77
Auxiliary Processor Link APL 109

Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
Switch software requirements 1-3
Network Message Services
Network Message Services
Introduction
The Meridian 1 software must be release X11R 16.55 or later.
Additional requirements for each Network Message Services (NMS) site are
listed in the table below.
Network Message Services software required
Package name Abbreviation Number
AML/CSL Primary Rate Access or
AML/CSL Signalling Link PRA/ISL 145/6 or 145/7
Advanced AML features NTWK 148
Network Message Services NMS 175

Standard 1.0 Modular Option EC Installation Quick Reference Guide November 1999
1-4 Switchsoftwarerequirements
Hospitality Voice Services
Hospitality Voice Services
Introduction
The Meridian 1 software must be X11 Release 16 or later.
Additional requirements for Hospitality Voice Services (HVS) are listed in the
table below.
Hospitality Voice Services software required
Package name Abbreviation Number
Do-Not-Disturb, Individual DNDI 9
End-To-End Signalling EES 10
Intercept Treatment INTR 11
Digit Display DDSP 19
ACD CDR Queue Record CDRQ 83
Hospitality Voice Services HVS 179
Digit Key Signalling. This feature
may also be referred to as
“Automatic End to End Signalling.”
DKS 180