Nortel Call Recording User manual

Nortel Call Recording Card
Planning, Installation, and Administration Guide
Product Release 6.01 Standard 1.0 September 2007
297-2183-217

Nortel Call Recording Card
Planning, Installation, and Administration Guide
Publication number: 297-2183-217
Product release: 6.01
Document release: Standard 1.0
Date: September 2007
Copyright © 2007 Nortel Networks, All Rights Reserved
Information is subject to change without notice. Nortel Networks reserves the right to make
changes in design or components as progress in engineering and manufacturing may
warrant.
The process of transmitting data and call messaging between the Nortel Call Recording
Card server and the switch or the system is proprietary to Nortel Networks. Any other use of
the data and the transmission process is a violation of the user license unless specifically
authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds
for an immediate termination of the license and Nortel Networks reserves the right to seek
all allowable remedies for such breach.
Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owner.

Planning, Installation, and Administration Guide iv
Revision history
September 2007 Standard 1.0. The Nortel Call Recording Card
Planning, Installation, and Administration Guideis
up-issued for Product Release 6.01.

Planning, Installation, and Administration Guide v
Contents
Getting Started 7
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Software and documentation version numbering . . . . . . . . . . . . . . . . . . . . 11
Installing the Nortel Call Recording Card 13
Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Nortel Call Recording Card . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuring the Nortel Call Recording Card 21
Switch Configuration for Nortel Call Recording Card. . . . . . . . . . . . . . . . 22
Cabling the Nortel Call Recording Card . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Assigning the Internet Protocol (IP) address . . . . . . . . . . . . . . . . . . . . . . . 40
Changing the user name and password for command line access . . . . . . . 44
Recording file format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Engineering Guidelines 47
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Usage guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Test and Debug Capabilities 51
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Self test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Factory test features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
VxWorks shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Card state debug utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Application level debugging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Contents Standard 1.0
vi Nortel Call Recording Card
Upgrade Procedures 63
Application loadware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
XA firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
BootROM loadware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Precautions, Samples, and Error Codes 75
Precautions for handling circuit cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Sample bootup sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Error code definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Glossary 91

Planning, Installation, and Administration Guide 7
Chapter 1
Getting Started
In this chapter
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Software and documentation version numbering . . . . . . . . . . . . . . . . . . 11

Getting Started Standard 1.0
8 Nortel Call Recording Card
About this guide
The Nortel Call Recording Card Planning, Installation, and Administration
Guide provides step-by-step instructions you must perform to complete the
installation and administration of Nortel Call Recording Card.
Intended audience
This guide is intended for:
Nortel installers and distributors who are responsible for installing the
Nortel Call Recording Card.
Administrators who are responsible for monitoring and maintaining the
Nortel Call Recording Card.

September 2007 Getting Started
Planning, Installation, and Administration Guide 9
How to get help
This section explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation was current at the time the product was
released. To check for updates to the latest documentation for Nortel
Contact Recording and Quality Monitoring, see the web page for Nortel
Contact Recording and Quality Monitoring documentation, which is located
at http://www.nortel.com/helmsman.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is the Nortel
Support web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
download software and related tools
download technical documents, release notes, and product bulletins
sign up for automatic notification of new software and documentation
search the Support Web site and Nortel Knowledge Base for answers to
technical issues
open and manage technical support cases

Getting Started Standard 1.0
10 Nortel Call Recording Card
Getting help over the phone from a Nortel Solutions Center
If you do not find the information your require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the Web site below to obtain the phone
number for your region:
http://www.nortel.com/callus
Getting help from a specialist by using an Express Routing
Code
You can use an Express Routing Code (ERC) to more quickly route your
call to the appropriate support specialist. To locate the ERC for your product
or service, go to:
http://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, you can contact the technical support staff
for that distributor or reseller.