Nortel Norstar Compact Plus User manual

Working together
Norstar
Compact Plus
Telephone Feature Card

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documentation.

Page 1 Compact Plus Telephone Feature Card
Using Norstar features
To use a
Norstar
feature
1. Press
ƒ
, and enter the appropriate feature code on the keypad.
OR
Press the programmed memory key.
2. Follow the display messages.
On the M7310N and M7324N telephones, some features are available as display keys.
If you change your mind while entering a feature code, press
ƒ
to cancel.
Using the
®
key to end a feature will drop an active call.
Programming
memory keys
You can programme memory keys for one-touch access to frequently used features. To
programme a feature on a memory key:
1. Press
ƒ•‹
.
2. Press the memory key that you want to programme. (This step is not required on the
M7100N telephone which has only one memory key).
3. Press
ƒ
and enter the feature code on the keypad.
You can also programme frequently-dialled numbers in the same way, using the
following codes:
ƒ•⁄ External autodial :Store an external number for one-touch dialling.
ƒ•¤
Internal autodial :Store an extension number for one-touch
dialling.
You cannot assign features to line, intercom, Answer or Handsfree/Mute keys.
Background
Music
ƒ°fl
Cancel
ƒ£°fl
Listen to music (provided by your office) through your telephone speaker when you are
not on a call.
Call Duration
Timer
ƒ‡‡
Briefly display the approximate length of your current or most recent call.
Call Forward
ƒ›
Cancel
ƒ£›
Send your calls to another telephone within or outside your Norstar system.
Calling Line
ID Restriction
ƒ°⁄·
Cancel
ƒ£°⁄·
Block your number from displaying on the telephone you are calling (on a per call
basis).
Call Park
ƒ‡›
Automatically put a call on hold so that it can be retrieved from any telephone in your
Norstar system. The display shows a three-digit retrieval code.
To retrieve a parked call, press
∆
and dial the retrieval code on any telephone
in your Norstar system (or lift the M7100N telephone handset and dial the retrieval
code).
Call Pickup
directed
ƒ‡fl
Answer any ringing telephone by pressing
ƒ‡fl
and dialling that
telephone’s extension number.
Norstar features

Page 2 Compact Plus Telephone Feature Card
Call Pickup
Group
ƒ‡fi
Answer a call that is ringing at another telephone within the same pickup group. The
external call that has been ringing longest is answered first.
Call Queuing
ƒ°‚⁄
Answer the next call. If more than one call is waiting, priority is given to incoming
external calls over callback, camped, or transferred calls.
Camp-on
(Call Camping)
ƒ°¤
Reroute an external call to another telephone even if all its lines are busy. Press
ƒ°¤ , then dial the extension number of the receiving telephone.
Change time
by one hour
Moving one hour forward
Press ƒ••‹·‹ (FWD). The display shows Forward by 1Hr? .
Press YES . The display briefly shows
T ime Changed .
Moving one hour back
Press
ƒ••¤¤¤fi (BACK). The display shows Backward by
1Hr? .
Press YES
. The display briefly shows Time Changed .
Class of
Service
password
ƒfl°
Bypass the dialling filters on a line or telephone, or gain external access to your system.
Dialling filters determine which numbers you can dial.
Press
ƒfl°
, display will be blank, enter a password provided by the
person in charge of your system, password does not show on the display.
Conference
ƒ‹
Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press
ƒ‹
.
5. Press the line key of the first held call (not required on the M7100N telephone).
6. Press
®
to end the conference call.
To put a conference on hold:
Press
˙
. The other two callers can still speak to each other.
To split a conference:
Press the line or intercom key of one caller to consult privately while the other caller is
on hold. To re-establish the conference, press
ƒ‹
.
To disconnect one party:
Press the line or intercom key of the caller you want to disconnect, then press
®
.
Press the line or intercom key of the remaining caller to resume your conversation.
Normally, when one person drops out of a conference, the other two remain connected.
However, if the other two people are on exchange lines, they may be disconnected.
To independently hold two calls:
Press the line or intercom key of the first caller, then press
˙
. The second
caller is automatically put on hold.

Page 3 Compact Plus Telephone Feature Card
Contrast
adjustment
ƒ•‡
Adjust the contrast of your display. Press
ƒ•‡
, then press a number
from
⁄
to
·
or press
UP
and
DOWN
to select the correct level. Press
OK or ®
to
exit.
Dialling
modes
ƒ•°¤
Choose one of three methods for dialling.
1. Press
ƒ•°¤
.
2. Press
£
or
NEXT to select the mode.
3. Press
˙
(or
OK on the M7310N and M7324N telephones) to store the
mode.
Standard Dial: Select a line, then dial the number. Standard dial is available even when
another dialling mode is selected.
Automatic Dial: Dial the number without choosing a line key first. Your prime line is
automatically selected for the call.
Predial: Dial the number, then press a line key to place the call. Edit the number by
pressing
√
or
BKSP before placing the call. To predial on a line pool, enter
the line pool access code followed by a telephone number, then press
∆
(or
lift the handset on the M7100N).
Do Not Disturb
ƒ°fi
Cancel
ƒ£°fi
Prevent incoming calls from ringing at your telephone.
Group Listen ƒ°‚¤ Cancel ƒ£°‚¤
Use both the handset and the speaker while you are on a call. To avoid electronic
feedback, hold the handset away from the telephone’s speaker during a call, and press
®
before hanging up. You cannot use the Group Listen feature with a headset.
Hold
˙
Temporarily suspend a call.
Exclusive Hold :
ƒ‡·
or
ƒ˙
Temporarily suspend a call and prevent other telephones from picking it up.
Automatic Hold
†
:
¬
or
∆
Put your active external call on hold by selecting another line.
Hold retrieval : Press
¬
for the held call (or
˙
on the M7100N).
Key Inquiry ƒ•‚
Check what is programmed on any key. Use when labelling memory keys.
Last Number
Redial
ƒfi
Automatically redial the last external telephone number that you dialled.
Line pools ƒfl›
With a line pool, a group of telephones can share several lines. Line pools can be
created for external lines and for network lines.
1. Press
ƒfl›
or
∆
.
2. Enter a line pool access code.

Page 4 Compact Plus Telephone Feature Card
Line
Redirection
†
ƒ°›
Cancel
ƒ£°›
Redirect external calls to a telephone outside the office. Press
ƒ°›
,
select the outgoing line, enter the number to receive the redirected calls, then select the
lines to be redirected.
Long tones
ƒ°‚°
Generate a tone for as long as you hold down a key. Long tones are used to
communicate with devices like fax or answering machines and are in effect only for
your current call.
Messages
ƒ⁄
Cancel
ƒ£⁄
Send a message to a colleague. Their display shows
nnn (extension number) called .
To view and reply to your messages:
1. Press
ƒflfi
, or
MSG
.
2. Press • and £ , or NEXT to view your message list.
3. Press
‚
, or
CALL to call the person who left you the message.
To erase a message:
1. Press ˙
, or
ERASE while viewing a message.
Moving line
keys
†
ƒ•°⁄
Change the position of your line or incoming line group keys.
1. Press
ƒ•°⁄
.
2. Press the line key that you want to move.
3. Press the key to which you want the line to move.
4. Press
®
when you have finished moving line keys.
The functions of the two keys are exchanged. Line keys cannot be exchanged with
intercom, Answer, or Handsfree/Mute keys.
Page Internal page:
ƒfl⁄
and zone (0 to 6) (0 activates all zones)
Make announcements to all, or to a specific group, of Norstar telephones through the
telephone speakers.
External page:
ƒfl¤
Make announcements through your building’s loudspeaker system (if connected).
Internal and external page :
ƒfl‹ and zone (0 to 6) (0 activates all
zones)
Make announcements through both your building’s loudspeaker system and the
Norstar telephone speakers.
Pause
ƒ‡°
Add ƒ‡° in a dialling sequence to insert a 3.5 second delay.
For pulse dialling only:
• also inserts a 3.5 second delay in a dialling sequence.
† These features are not available on the M7100N and M7000 telephone.

Page 5 Compact Plus Telephone Feature Card
Priority Call ƒfl·
Interrupt a person on a call or using Do Not Disturb. To block an incoming priority call,
press
ƒ°fi
or
BLOCK on the M7310N or M7324N telephones.
Privacy
ƒ°‹ Cancel ƒ£°‹
Permit another telephone that shares your line to join your call. Privacy is re-
established once you end your call.
Programmed
Release
ƒ•°·
Programme at the end of an external autodial number to automatically release the call.
Recall
ƒ‡⁄
Generate a Recall signal to access a PBX or other host exchange.
Ring Again
ƒ¤ Cancel ƒ£¤
Monitor a busy, or unanswered Norstar telephone, or busy line pool. Ring Again signals
you to call back when the telephone or line pool becomes available.
Ring type ĥfl
Select a distinctive ring to help differentiate between your telephone and others nearby.
Enter the feature code and press a number from
⁄ to › (or NEXT on the M7310N
and M7324N telephones) to select the new ring type. Press
ƒ (or OK on the
M7310N and M7324N telephones) to store the new ring.
Ring volume ƒ•°‚
Make your telephone ring so that you can adjust the volume, even while you are on a
call. You can also adjust the volume any time a call is ringing at your telephone.
Run/Stop ƒ•·
Store a dialling sequence of up to 4 numbers or codes, to complete a single call, on one
autodial key by inserting a Run/Stop between each number. The first press of the
memory key dials the first feature or number; the next press dials the next number or
code, etc.
SavedNumber
Redial
ƒfl‡
To save a number, enter the code while you are on a call. To redial the number, enter the
code when you are not on a call.
Services
Ringing service:
ƒ°‡⁄ Cancel ƒ£°‡⁄
Six Services (for alternate call answering arrangements) can be turned on or off at the
designated Control extension for each exchange line.
Restriction service:
ƒ°‡¤ Cancel ƒ£°‡¤
Six sets of alternative restrictions (governing what calls can be made on a line or
extension) can be turned on or off at a designated Control extension for each line or
extension. You will be required to enter the Administration password.
Show Time
ƒ°‚‹
Briefly display the date and time while you are on a call.

Page 6 Compact Plus Telephone Feature Card
Speed Dial ƒ‚
Dial external telephone numbers using a two-digit code. There are two types of speed
dial codes: system (01 to 70) and personal (71 to 94). System speed dial codes can be
used from any Norstar telephone in the system and are assigned by the person in
charge of your system. Personal speed dial codes are used exclusively at your
telephone. Speed dial codes cannot be assigned while someone is programming your
Norstar system.
To make a call using a speed dial code:
1. Press ƒ‚ (or press ß if programmed).
2. Enter the two-digit code for the number that you want (01 to 70 for system speed
dial, 71 to 94 for personal speed dial).
If Speed Dial is programmed to select a specific line, and that line is busy or not
available at your telephone, the system will use the prime line. If the prime line is not
available or not assigned, you will be prompted to select a line.
To programme personal speed dial numbers:
ƒ•›
1. Press ƒ•› to enter personal speed dial codes.
2. Enter a two-digit code from 71 to 94.
3. If you wish to specify an outgoing line, select either a line key, line pool, or intercom.
If none is selected, the outgoing call will be routed automatically.
4. Dial the telephone number you want to programme (up to 24 digits).
5. Press
˙ (or OK on the M7310N and M7324N telephones).
6. Keep a record of each personal speed dial code and number.
Transfer ƒ‡‚
Send a call to another telephone within your Norstar system or externally.
To transfer with announcement:
To announce the call you are transferring before you complete the transfer:
1. Make or answer a call.
2. Press ƒ‡‚ (or TRANSFER on the M7310N and M7324N telephones).
3. Call the person to whom you want to transfer the call.
4. Stay on the line until the person answers the telephone.
5. Press
® (or OK on the M7310N and M7324N telephones) to complete the transfer.
To transfer without announcement:
To transfer a call without announcing the transfer:
1. Make or answer a call.
2. Press ƒ‡‚ (or TRANSFER on the M7310N and M7324N telephones).
3. Call the person to whom you want to transfer the call.
4. Press
® (or OK on the M7310N and M7324N telephones) before the person to
whom you are transferring the call answers the telephone.
Trunk Answer ƒ°‚‚
Answer an external call that is ringing on a line that has been placed into a Service
Mode from any telephone in your Norstar system. This feature does not work on private
lines.

Page 7 Compact Plus Telephone Feature Card P0909210 Issue 01 Printed in Canada
Voice Call ƒflfl
Make a voice announcement or begin a conversation through the speaker of another
telephone without first making the other telephone ring.
Voice Call
deny
ƒ°° Cancel ƒ£°°
Prevent your telephone from receiving Voice Calls; permit only ordinary ringing calls.
Wait for Dial
Tone
ƒ°‚›
Cause the system to wait to receive dial tone from another system before proceeding
with a dialling sequence.
The following features are available on digital lines only.
Autobumping
ƒ°⁄fi Cancel ƒ£°⁄fi
Have the system automatically delete the oldest log entry from a full Call Log, so that a
new log entry can be stored.
Call
Information
ƒ°⁄⁄
or
INFO Cancel EXIT returns to call display
Display information on a call. Press £ or MORE
to toggle between displays.
Call Log
ƒ°⁄¤
or
CALLS
To view Call Log information:
1. Press • or OLD to view old Call Logs. Press £ or NEW to view new Call Logs.
Press
‚ or RESUME to return to the last viewed Call Log.
2. Press
£ or NEXT to move through your Call Logs.
3. Press the right side of
√ or MORE to view more information on an item.
To call from your Call Log:
1. Display the desired number on your telephone.
2. Edit the number, if required, using the left side of
√ , TRIM , or BKSP .
3. Select a line for the call.
To erase a Call Log item:
1. Press ˙ or ERASE while viewing an item.
Special characters used in Call Log displays
1 A new item in the Call Log is underlined.
¯ Answered calls.
/ The displayed information has been shortened.
x The displayed information is incomplete. Press
ƒ to exit.
Call Log
Options
ƒ•°›
Select the type of calls to automatically store in your Call Log. Press £ or NEXT to see
the next setting. Press
˙ or OK to select the displayed setting.
Call Log
Password
ƒ•°fi
Programme a password for your Call Log. To remove the password, replace it with a
blank password. If you forget your password, see the person in charge of your system.
Logit ƒ°⁄‹
Store caller information for the current active call in your Call Log.
Call Information services