Nortel Compact ICS Telephone Feature Card User manual

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Compact ICS
Telephone Feature Card
Return
to Menu

Use this card as a quick reference for accessing the features of your
telephone. Your system administrator will inform you if any of these features
are not available for your telephone.
This card uses the Business Series Terminals button icons. The table below
shows which buttons to use on the different types of Nortel Networks telephones.
≤°fl Cancel ≤£°fl
Listen to music (provided by your office) through your telephone speaker when
you are not on a call.
≤•‚
Check what is programmed on any button. Useful when labeling buttons.
≤‡‡
Briefly display the approximate length of your current or most recent call.
≤› Cancel ≤£›
Send your calls to another telephone in your Norstar system.
≤‡›
Put a call on hold so that it can be picked up from any telephone in your Norstar
system. The display shows a three-digit retrieval code.
To retrieve a parked call, press the Intercom button and dial a retrieval code on
any telephone in your Norstar system.
On the M7100 telephone, just lift the handset and dial the retrieval code.
≤‡fl
Answer any ringing telephone.
Press ≤‡fl and dial the extension number for the ringing telephone.
≤‡fi
Answer a call that is ringing at another telephone in your pickup group. The
external call that has been ringing longest is answered first.
Button Name T7000, T7100, T7208, T7316 M7100, M7208, M7310, M7324
Feature ≤Ä
Hold ≥˙
³
ú
³
Volume Control √Ã
Release ®¨
Buttons
Norstar features
Background
Music
Button
Inquiry
Call
Duration
Call
Forward
Call Park
Call Pickup -
directed
Call Pickup -
group
About this card

≤°‚⁄
Answer the next call. If more than one call is waiting, priority is given to incoming
external calls over callback, camped, or transferred calls.
≤°¤
Re-route a call to another telephone, even if all its lines are busy.
Press ≤°¤, then dial the extension number of the receiving telephone.
≤•°‹¤
Turn CCR on or off. You must enter the System Coordinator or Basic password.
≤fl°
Change the dialing filters on a line or telephone for your next call, or gain external
access to your system. Dialing filters determine which numbers you can dial.
Press ≤fl° and enter a password provided by your system coordinator to
change your class of service.
≤‹
Establish a conference call between yourself and two other parties.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press ≤‹.
5. Press the line or intercom button of the first held call (not required on the M7100
telephone).
6. Press ®to end the conference call.
To remove yourself from a conference permanently (unsupervised
conference):
Press ≤‡‚. The other two callers remain connected. (Some external lines
may not support this feature. See your system coordinator.)
To put a conference on hold:
Press ≥. The other two callers can still talk to each other.
To split a conference:
Press the line or intercom button of one caller to consult privately while the other
caller is on hold. To re-establish the conference, press ≤‹.
To disconnect one party:
Press the line or intercom button of the caller you want to disconnect, then press
®. Press the line or intercom button of the remaining caller to resume your
conversation.
To independently hold two calls:
Press the line or intercom button of the first caller, then press ≥. The second
caller is automatically put on hold.
To re-establish the conference, retrieve one call from hold, press ≤‹, then
retrieve the second call from hold.
Call Queuing
Camp-on
Custom Call
Routing (CCR)
Class of
Service
password
Conference

≤•‡
Adjust the contrast of your display.
Press ≤•‡, then press a number from ⁄to · (depending on your
telephone). Press ≥to set your choice.
≤•°¤
Choose one of three methods of dialing.
1. Press ≤•°¤.
2. Press £to select the mode.
3. Press ≥ to store the mode.
Standard Dial: Select a line, then dial the number. (Standard Dial is always
available, even when another dialing mode is selected.)
Automatic Dial: Dial the number without choosing a line button first. Your prime
line is automatically selected for the call.
Pre-Dial: Dial the number, then press a line button to place the call. Edit the
number by pressing √before placing the call.
≤°fi Cancel ≤£°fi
When you are not on a call, to prevent all incoming calls, except priority calls, from
ringing at your telephone. When you are on a call, block an incoming priority call.
≤°‚¤ Cancel ≤£°‚¤
Use both the handset and speaker while you are on a call. To avoid electronic
feedback, keep the handset away from the speaker during the call, and press ®
to hang up.
≥
Temporarily suspend a call.
To retrieve a held call, press the button next to the flashing indicator. (Press ≥
on the M7100 telephone.)
Exclusive Hold
≤‡· or ≤≥
Temporarily suspend a call and prevent other telephones from picking it up.
≤•fi‚⁄ Select Primary Language for the telephone display.
≤•fi‚¤ Select Alternate Language for the telephone display.
≤•fi‚‹ Select Alternate Language 2.
≤•fi‚› Select Alternate Language 3.
≤fi
Automatically redial the last external telephone number that you dialed.
≤fl›
With a line pool, telephones can share several lines for making calls.
1. Press ≤fl› or an intercom button.
2. Enter a line pool access code. (See your system coordinator for a list.)
Contrast
adjustment
Dialing
modes
Do Not
Disturb
Group
Listening
Hold
Language
Choice
Last Number
Redial
Line pools

≤°› Cancel ≤£°›
Send calls arriving on an external line to another telephone outside your Norstar
system. (Some external lines may not support this feature. See your system
coordinator.) This feature is not available on the M7100 telephone.
≤‡⁄
Generate a Link signal Üto access a PBX or other host exchange.
≤°‚°
Generate a tone for as long as you hold down a button. This is used to
communicate with devices like fax or answering machines. Long tones are in
effect only for your current call.
≤⁄ Cancel ≤£⁄
Send a message to a telephone display.
To view and reply to your messages
1. Press ≤flfi.
2. Press •and £to view your message list.
3. Press ‚to call the person who left you the message.
To erase a message
1. Press ≥while viewing a message.
≤•°⁄
Change the position of your line or hunt group buttons.
1. Press ≤•°⁄.
2. Press the line button that you want to move.
3. Press the button to which you want to move the line.
4. Press ®. The two buttons are exchanged.
5. Switch the button caps.
Line buttons cannot be exchanged with intercom, Answer or Handsfree/Mute
buttons.
≤°⁄· Cancel ≤£°⁄·
Block the outgoing name and/or number on a per-call basis.
1. Press ≤°⁄·.
≤fl‚ and code (1 to 3) and zone (1,2,3, or None)
Make a page announcement through either the internal (code 1) or external (code
2) speakers, or both (code 3).
Page announcements are programmed to time-out after a pre-selected amount of
time which is set by your installer.
Internal page
≤fl⁄ and zone (1,2,3, or None)
Make a page announcement to all, or to a specific group of Norstar telephones,
through the telephone speakers.
External page
≤fl¤ Make a page announcement through an external loudspeaker.
Line
Redirection
Link
Long Tones
Messages
Moving line
buttons
Name and
number
blocking
Page

Internal and external page
≤fl‹ and zone (1,2,3, or None)
Make a page announcement through both your Norstar telephone speakers and
an external loudspeaker system.
≤‡°
Program a 1.5 second delay Ý, into an external autodial sequence.
For pulse dialing, •also inserts a 1.5-second delay.
≤fl·
Interrupt a person who is on a call or using Do Not Disturb.
A person on another call can press ≤°fi to block your priority call.
≤•°·
Program at the end of an external autodial number to automatically release Þthe
call.
≤¤ Cancel ≤£¤
Monitor a busy or unanswered telephone, or a busy line pool within your system.
Ring Again signals you to call back when the telephone or line pool becomes
available.
≤•fl
Select a distinctive ring to help differentiate between your telephone and others
nearby.
1. Press ≤•fl.
2. Enter the ring type number (⁄to ›).
3. Press ≥.
≤•°‚
Make your telephone ring so that you can adjust the volume. You can also adjust
the volume any time your telephone rings.
≤•·
Store more than one autodial number or external carrier feature code on one
memory button by inserting a break point ßbetween numbers or codes. The first
press of the button dials the first number or code. The next press dials the next
number or code, and so on. You can program up to four numbers or codes
separated by break points.
≤fl‡
Save a number to redial later. Enter the code while you are on a call that you have
dialed to save the number. Enter the code when you are not on a call to redial the
saved number.
Show services ≤°‡‚
Display the services that have been turned on at a designated control set.
Ringing service
≤°‡⁄ Cancel ≤£°‡⁄
Turn on one of six schedules for alternative ringing/call answering arrangements
from a designated control telephone.
Pause
Priority Call
Programmed
Release
Ring Again
Ring type
Ring
Run/Stop
Saved Number
Redial
Service
Schedules

Restriction services
≤°‡¤ Cancel ≤£°‡¤
Turn on one of six schedules for alternative restrictions on particular lines or
telephones from a designated control telephone. You are required to enter the
System Coordinator password.
Routing services
≤°‡‹ Cancel ≤£°‡‹
Turn on one of six schedules for alternative routing on particular lines or
telephones from a designated control telephone. You are required to enter the
System Coordinator password.
≤‚
Dial an external telephone number using a three-digit code. There are two types
of speed dial codes: system (001 to 255) and user (256 to 279). System speed
dial codes can be used from any Norstar telephone in the system. They are
assigned by your system coordinator.
User speed dial codes are used exclusively at your telephone.
To make a call using a speed dial code:
1. Press ≤‚.
2. Enter the three-digit code for the number.
To program User Speed Dial numbers:
1. Press ≤•›.
2. Enter a three-digit code from 256 to 279.
3. Specify the external line by pressing a line button, a line pool button, or the
intercom button. If you do not specify the line, the system automatically chooses
a line for the call.
4. Dial the telephone number you want to program (up to 24 digits).
5. Press ≥.
6. Record the code and number you have just programmed.
≤°‚fl Cancel ≤£°‚fl
Change the first line of the display to the current time and date.
≤•°‹⁄
Turn System Answer on or off. You must enter the System Coordinator or Basic
password.
≤°‚fi
Test the telephone display, buttons, speaker, handset or headset (if available) and
power supply. See the System Coordinator Guide for further instructions.
≤°‚‹
Briefly display the time and date while you are on a call.
≤••ÊȘ‰
Enter a password provided by your system coordinator to change the time and
date on all sets with a display in your Norstar system.
Speed Dial
Note: You
cannot
program user
speed dial
codes if the
system
administrator
is performing
programming
on your
system.
Static time
and date
System
Answer
Test a
telephone
Time
Time & date

≤‡‚
Send a call to another telephone within your Norstar system, or to an external
telephone. You may not be able to transfer a call on an external line to an external
telephone, depending on the capabilities of the lines.
1. Make or answer a call.
2. Press ≤‡‚.
3. Call the person to whom you want to transfer the call.
4. Stay on the line if you wish to speak to the person first.
5. Press ®to complete the transfer.
If an external call is transferred to a busy internal or network extension, or is not
answered after a few rings, the call automatically rings again at your telephone.
≤°‚‚
Answer an external call on a line that has been placed into a Ringing Service
schedule from any telephone in your Norstar system. This feature does not work
for a private line.
≤••Ë͉Â
Make changes to your button programming, User Speed Dial numbers, call log,
dialing options, display language, contrast, and ring type. See your system
coordinator for the password to access this programming.
≤flfl
Make a voice announcement or begin a conversation through the speaker of
another Norstar telephone without first making the other telephone ring.
≤°° Cancel ≤£°°
Prevent your telephone from receiving voice calls. As well, (Do Not Disturb)
≤°fi prevents your telephone from receiving voice calls.
≤°‚›
Program an external autodial number to prompt the system to wait to receive dial
tone àfrom another system before proceeding with the dialing sequence.
Transfer
Trunk Answer
User
Preference
Voice call
Voice call
deny
Wait for
dial tone

The following features are only available if you subscribe to Call Display services
from your local telephone company.
≤°⁄fi Cancel ≤£°⁄fi
Have the system automatically delete the oldest log item from a full Call Log, so
that a new log item can be stored.
≤°⁄⁄
Display the name, number, or line name of a ringing or held call. Press £to
move through the information displays.
≤°⁄¤
Call Log displays use the following special characters:
1(underline) identifies a new item
øidentifies answered calls
¤identifies long distance calls
/identifies that the information has been shortened
To view your Call Log
1. Press •to view old items.
Press £to view new items.
Press ‚to return to the last viewed item.
2. Press £ and •to move through your items.
3. Press √ to view more information on an item.
To erase a Call Log entry
1. Press ≥while viewing an item.
To return a call from your Call Log
1. Display the desired number on your telephone.
2. Edit the number, if required. You can add numbers for long distance dialing or
line pool access, or remove numbers using √.
3. Press a line button then lift the handset.
≤•°›
Select the type of calls that will automatically be stored in your Call Log. Press £
to see the next setting. Press ≥to select the displayed setting.
≤•°fi
Program a four-digit password for your Call Log. To remove a forgotten password,
see your system coordinator.
≤°⁄‹
Store caller information for your current call in your Call Log.
≤°·‡
Store caller information on the service provider system for last external call.
This feature only works if your system uses ETSI ISDN lines. Check with your
system administrator. The code must be invoked within 30 seconds after the caller
hangs up, and before you hang up.
Call Display Services
Autobumping
Call
Information
Call Log
Call Log
options
Call Log
password
Log a call
Malicious
Caller ID
(MCID)

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Meridian and Norstar are trademarks of Nortel Networks.
Meridian Norstar is manufactured by Nortel Networks.
This document is for use with Norstar Compact ICS.
P0992678 Issue 03
Printed in Canada