Nortel 1000 Con?guration guide User manual

Nortel Communication Server 1000
Optivity Telephony Manager Desktop
User Guide
Title page

Revision history
3
Revision history
August 2005
Standard 3.00. This document is up-issued to support the Nortel
Communication Server 1000 Release 4.5.
September 2004
Standard 2.00. This document is up-issued for Nortel
Communication Server 1000 Release 4.0.

Revision history
4

Contents
5
Contents
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using Desktop Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
User Login page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Desktop Services main page layout . . . . . . . . . . . . . . . . . . . . 11
My Profile page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone — General page . . . . . . . . . . . . . . . . . . . . . . . 15
Current configuration/Pending changes . . . . . . . . . . . . . . 16
Telephone Troubleshooting page . . . . . . . . . . . . . . . . . . 22
Telephone — Keys page . . . . . . . . . . . . . . . . . . . . . . . . . 23
IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . 27
Changing a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Telephone — Features page . . . . . . . . . . . . . . . . . . . . . . 42
Telephone — Details page . . . . . . . . . . . . . . . . . . . . . . . . 43
Change confirmation pages . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Telephone change procedure . . . . . . . . . . . . . . . . . . . . . . . . . 46
Telecom Billing System web reporting . . . . . . . . . . . . . . . 49
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Accessing TBS web reports . . . . . . . . . . . . . . . . . . . . . . . . . . 49
TBS web reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Filters and configurations . . . . . . . . . . . . . . . . . . . . . . . . . 52
TBS web reporting sample reports . . . . . . . . . . . . . . . . . . . . . 53
Extension Summary Report . . . . . . . . . . . . . . . . . . . . . . . 54
Extension Detail Report . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Authorization Code Detail Report . . . . . . . . . . . . . . . . . . . 55
Extension Roll-Up Report . . . . . . . . . . . . . . . . . . . . . . . . . 56
Authorization Code Roll-Up Report . . . . . . . . . . . . . . . . . 57
Frequently Called Numbers Report . . . . . . . . . . . . . . . . . 58

Contents
6
Frequently Called Locations Report . . . . . . . . . . . . . . . . . 59
Area Code Summary Report . . . . . . . . . . . . . . . . . . . . . . 60
Trunk Utilization Report . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Trunk Diagnostic Report . . . . . . . . . . . . . . . . . . . . . . . . . 62
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

About this document
7
About this document
The document applies to Optivity Telephony Manager 2.2 (OTM) for
Nortel Communication Server 1000 Release 4.5 software.
Note: Concerning legacy products and releases:
This Nortel Technical Publication (NTP) contains information about
systems, components, and features that are compatible with Nortel
Communication Server 1000 Release 4.5 software. For more
information on legacy products and releases, click the
Technical Documentation link under Support on the Nortel home
page:
http://www.nortel.com

About this document
8

Using Desktop Services
9
Using Desktop Services
Optivity Telephony Manager (OTM) Desktop Services enables you to
view and modify the configuration of your telephone through a web
browser.
The web display includes a graphical view of the telephone and shows
the configured features. Help text is available for the features configured
on your telephone.
Note: Your network administrator determines which features and
privileges you use in Desktop Services. Contact your network
administrator for more information.
User Login page
Login security ensures protection against unauthorized entry and
enforces access privileges for logged-in users.
To log in to Desktop Services:
1. Start your web browser.
2. Enter the URL provided by your network administrator. The User
Login Page opens as shown in Figure 1 on page 10.

Using Desktop Services
10
Figure 1: User Login page
3. Enter the user login name and password provided to you by your
network administrator. Your personal Desktop Services main page,
titled My Profile, opens. Figure 2 on page 11 shows an example of
the main page for Al Jones.