Nortel 3456 User manual

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100

Document status: Standard
Document issue: 01.02
Document date: 12 June 2009
Product release: 6.0
Job function: Product Fundamentals
Type: User Guide
Language type: English
Copyright © 2009 Nortel Networks. All rights reserved.
While the information in this document is believed to be accurate and reliable, except as otherwise
expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT
WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information
and/or products described in this document are subject to change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Contents
New in this release 5
Features 5
Other changes 5
Revision history 5
Welcome 6
Your new IP Softphone 3456 6
Requirements 7
Online help 7
Nortel preferred configurations 7
Related publications 7
Feature overview 8
Starting up 8
Signing in 9
Screen layout 9
Making a call 10
Receiving calls 12
Placing calls on hold 13
Hold and resume 14
Mute 15
Call Transfers 15
Blind Transfer 16
Announced Transfer 18
Quick Transfer List 20
Contacts 24
Creating Contacts 24
Viewing Contacts 26
Dialling Contacts 27
Conference Calls 28
Managing Conference Calls 30
Disbanding Conferences 31
Suspending a Conference 31
Voicemail 32

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Contents
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Voicemail Settings 32
Accessing Voicemail 34
Video Phone 34
Making a Video Call 35
Receiving a Video Call 36
Video Conferencing 36
Managing Conference Calls 37
Troubleshooting 40
Configuration changes do not work 40
Call Detail Reporting 40

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
New in this release
The following sections detail what’s new in IP Softphone 3456 User Guide (NN43080-
100) for Nortel Communication Server 1000 Release 6.0:
•Features (page 5)
•Other changes (page 5)
Features The IP Softphone 3456 User Guide (NN43080-100) is new for CS 1000 Release 6.0.
Other changes
Revision history
June 2009 Standard 01.02. This documents reflects a change to Nortel
preferred configuration list.
June 2009 Standard 01.01. This document is a new NTP for Communication
Server 1000 Release 6.0.

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Welcome
This section introduces IP Softphone 3456 and describes the available
features.
Navigation
•Your new IP Softphone 3456 (page 6)
•Requirements (page 7)
•Online help (page 7)
•Nortel preferred configurations (page 7)
•Related publications (page 7)
Your new IP Softphone 3456
The current IP Softphone 3456 offering provides instant messaging, and voice
and video communications. The Communication Server 1000 and IP
Softphone 3456 provide voice, video communication with rich telephony
features.

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Welcome
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Requirements
The following basic hardware specification is required to operate the
IP Softphone 3456:
• Intel Pentium III 1.3 GHz or equivalent
• Windows 2000/XP/Vista
•512MBRAM
• 50 MB hard disk space
• 16 Bit, full-duplex sound card
• IP connection
Depending on the configuration of your workstation or laptop, you may also
need to obtain a microphone and speakers, or a USB headset with
microphone. If it is your intention to use the softphone video call/conferencing
features, you will also need a webcam.
Online help
For detailed information about specific client features, see the help
documentation provided with IP Softphone 3456. To access help, in the
IP Softphone 3456, click Actions and then click Help.
Nortel preferred configurations
The following list contains preferred configurations for the Nortel IP Softphone
3456
• Disable the provisioning server on the phone. On the phone, navigate to
Preferences > Advanced > No login server available.
• Configure only the G711 and G729 voice codecs for the IP Softphone
3456.
• On client, Nortel recommends a fixed port range defined under Account
Settings > Topology > Port Range to set the port.
• Ensure the registration refresh time is set to five minutes. This keeps the
registration timer short enough to recover quickly in case of network
failure.
• To make the IP Softphone 3456 DTMF work with the Media Application
Server (MAS), ensure that SIP > Account > Topology > Enable ICE is not
selected.
Related publications
For more information, see the following related publications:
• Communication Server 1000E suite of documentation

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Feature overview
This section describes features that are available on the IP Softphone 3456.
Navigation
•Starting up (page 8)
•Signing in (page 9)
•Making a call (page 10)
•Receiving calls (page 12)
•Placing calls on hold (page 13)
•Mute (page 15)
•Call Transfers (page 15)
•Conference Calls (page 28)
•Voicemail (page 32)
•Video Phone (page 34)
Starting up
Start the IP Softphone 3456 by double-clicking the desktop icon, or by clicking
the Start menu and navigating to the IP Softphone 3456 program group and
clicking IP Softphone 3456.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Signing in
The IP Softphone 3456 should sign in to your SIP account automatically if your
account has been correctly configured. In some circumstances (depending on
how the system administrator has configured the softphone), you may be
asked to authenticate to a login server during application start up. If you are
unsure how to login, see your system administrator.
Screen layout
Before continuing, it would be worth spending some time on the interface
layout. Not all function buttons are visible when the phone is inactive - for
example, call transfer and hold options do not appear unless the phone is
engaged on a call. Other function buttons, such as the voicemail notification
button, only appear as follows:
• when configured to do so (see the system administrator).
• when you receive a message.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Making a call
Calls can be made from the IP Softphone 3456 in a number of different ways.
Users can make calls by double-clicking on any name in the contact list, by
typing a number in using the keyboard and pressing Enter, or by opening the

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
dial pad and using the mouse to click on the numbers required. The following
instructions show you how to open the dial pad and dial a number using the
mouse.
1 Click the dial pad button .
2 Using the mouse, click on the dial pad numbers that you would like to dial.
The number appears on the display screen.
3 Click the dial button . End the call by clicking on .

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Receiving calls
When a call is received by the IP Softphone 3456, a number of things occur.
First, the phone rings (if sound is enabled on your system); second, the
caller’s number or ID is displayed on the IP Softphone 3456 display screen.
Thirdly, if the IP Softphone 3456 is running in the background, that is, if you
are working in another application, a Web browser, for example, you still see
a visual notification of the call, in the form of a pop-up messages that appears
just above the clock on the Windows task bar.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
To answer the call:
• Click on the found on the IP Softphone 3456 interface.
or
• Click on the found on the desktop pop-up.
To reject the call and forward it to your voicemail service (if configured), click
on .
Placing calls on hold
Calls can be placed on hold at any time. When a call is on hold, you cannot
hear the caller and they cannot hear you. When a call is on hold, the message
‘Call on hold’ is displayed on the screen and the hold button is
highlighted.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
When a call is on hold, it is possible to make a second call by pressing the
Start another call button .
Hold and resume
To place a call on hold, press the Hold button during the call. To resume the
call, just press the Hold button again.
Hold and open another call
1 During a call, press the Start another Call button . A new dial tab
opens in the interface window.
2 Dial the new recipient’s number.
3 Click the button.
4 To switch between calls, click on the tabs. Whenever you select a tab, all
other calls are placed on hold.
5 To end a call with either party, click the button.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Call waiting
When you are on a call and another call comes in, the phone rings and the
second call appears in a tab on the phone screen. To answer the call and
place the current call on hold, click the new caller tab. The new call is
answered when you click the tab, so there is no need to click the green answer
button.
Mute
At any time during a call, you can mute your microphone so that the caller
cannot hear what you are saying; you, however, are still be able to hear them.
To mute a call, click on the Mute button (the Mute button is only displayed
during calls).
Call Transfers
The IP Softphone 3456 offers users a number of different ways to transfer
calls:
•Blind transfer – Pass a call directly to another extension without waiting
for an acknowledgment or busy signal from the destination.
•Announced transfer – Ring the destination extension first and announce
the call before transferring it through.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
•Quick transfer – Pass the call straight to a number in your quick transfer
list (more on this later in this section), or to your chosen Default quick
transfer destination.
Each of these transfer methods are described in the following sections:
•Blind Transfer (page 16)
•Announced Transfer (page 18)
•Quick Transfer List (page 20)
Blind Transfer
A blind transfer is probably the easiest method of transfer available on the
IP Softphone 3456 interface and is performed in the following way.
1 Answer the call by clicking the button.
2 During the call, press the drop-down menu button located just to the right
of the Default Transfer button (the transfer button only appears on
phone display when an active call is in progress).
3 Select Transfer this call.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
4 When prompted, enter the destination number using either the dial pad or
the numeric keys on your keyboard.
5 Click the Transfer button.
6 The call is passed to the transfer destination and your phone hangs up.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Announced Transfer
An announced transfer is often seen as the preferred method of call transfer,
because it enables you to find out whether the destination recipient is available
and ready for the transfer or not.
To perform an announced transfer:
1 Answer the call by pressing the button.
2 During the call, press the drop-down menu button located just to the right
of the Default Transfer button (the transfer button only appears on
phone display when an active call is in progress).
3ClickonCall then Transfer.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
4 A new tab opens and the caller is placed on hold. Enter the transfer
destination’s number.
5 Click the button.
6 When the recipient answers, announce the caller and then press the
Transfer button.
Note: If the recipient does not answer, you can return to the call originator
by clicking the button to disconnect the second call (ensure that the
second call tab is selected, otherwise you will disconnect the caller).

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
7 The call is transferred to the destination and your phone hangs up.
Quick Transfer List
A quick transfer list can be created to provide users with fast access to
common transfer destinations – for example, a Personnel Assistant (PA) may
require fast access to a select group of managers that they commonly field
calls for. Once created, a quick transfer list can be accessed during an active
call and the caller can be transferred quickly to any of the numbers.
Note: When you transfer a call using the quick transfer list, you are in effect
performing a blind. In other words, you will not be able to announce the call;
the caller is simply passed directly to the destination whether the recipient is
available or not.
Any number in the quick transfers list can be selected as the Default transfer
number. Calls can be quickly transferred to the Default number by simply
clicking the Default Transfer button .
Creating a Quick Transfer List
A quick transfer list can be made up of as many contacts as you wish;
however, the longer the list, the longer it takes you to find the right contact
during a call, thereby defeating the object of the quick transfe’ list.