Nortel 3456 User manual

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100

Document status: Standard
Document issue: 01.02
Document date: 12 June 2009
Product release: 6.0
Job function: Product Fundamentals
Type: User Guide
Language type: English
Copyright © 2009 Nortel Networks. All rights reserved.
While the information in this document is believed to be accurate and reliable, except as otherwise
expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT
WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information
and/or products described in this document are subject to change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Contents
New in this release 5
Features 5
Other changes 5
Revision history 5
Welcome 6
Your new IP Softphone 3456 6
Requirements 7
Online help 7
Nortel preferred configurations 7
Related publications 7
Feature overview 8
Starting up 8
Signing in 9
Screen layout 9
Making a call 10
Receiving calls 12
Placing calls on hold 13
Hold and resume 14
Mute 15
Call Transfers 15
Blind Transfer 16
Announced Transfer 18
Quick Transfer List 20
Contacts 24
Creating Contacts 24
Viewing Contacts 26
Dialling Contacts 27
Conference Calls 28
Managing Conference Calls 30
Disbanding Conferences 31
Suspending a Conference 31
Voicemail 32

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Contents
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Voicemail Settings 32
Accessing Voicemail 34
Video Phone 34
Making a Video Call 35
Receiving a Video Call 36
Video Conferencing 36
Managing Conference Calls 37
Troubleshooting 40
Configuration changes do not work 40
Call Detail Reporting 40

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
New in this release
The following sections detail what’s new in IP Softphone 3456 User Guide (NN43080-
100) for Nortel Communication Server 1000 Release 6.0:
•Features (page 5)
•Other changes (page 5)
Features The IP Softphone 3456 User Guide (NN43080-100) is new for CS 1000 Release 6.0.
Other changes
Revision history
June 2009 Standard 01.02. This documents reflects a change to Nortel
preferred configuration list.
June 2009 Standard 01.01. This document is a new NTP for Communication
Server 1000 Release 6.0.

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Welcome
This section introduces IP Softphone 3456 and describes the available
features.
Navigation
•Your new IP Softphone 3456 (page 6)
•Requirements (page 7)
•Online help (page 7)
•Nortel preferred configurations (page 7)
•Related publications (page 7)
Your new IP Softphone 3456
The current IP Softphone 3456 offering provides instant messaging, and voice
and video communications. The Communication Server 1000 and IP
Softphone 3456 provide voice, video communication with rich telephony
features.

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Welcome
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Requirements
The following basic hardware specification is required to operate the
IP Softphone 3456:
• Intel Pentium III 1.3 GHz or equivalent
• Windows 2000/XP/Vista
•512MBRAM
• 50 MB hard disk space
• 16 Bit, full-duplex sound card
• IP connection
Depending on the configuration of your workstation or laptop, you may also
need to obtain a microphone and speakers, or a USB headset with
microphone. If it is your intention to use the softphone video call/conferencing
features, you will also need a webcam.
Online help
For detailed information about specific client features, see the help
documentation provided with IP Softphone 3456. To access help, in the
IP Softphone 3456, click Actions and then click Help.
Nortel preferred configurations
The following list contains preferred configurations for the Nortel IP Softphone
3456
• Disable the provisioning server on the phone. On the phone, navigate to
Preferences > Advanced > No login server available.
• Configure only the G711 and G729 voice codecs for the IP Softphone
3456.
• On client, Nortel recommends a fixed port range defined under Account
Settings > Topology > Port Range to set the port.
• Ensure the registration refresh time is set to five minutes. This keeps the
registration timer short enough to recover quickly in case of network
failure.
• To make the IP Softphone 3456 DTMF work with the Media Application
Server (MAS), ensure that SIP > Account > Topology > Enable ICE is not
selected.
Related publications
For more information, see the following related publications:
• Communication Server 1000E suite of documentation

Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Feature overview
This section describes features that are available on the IP Softphone 3456.
Navigation
•Starting up (page 8)
•Signing in (page 9)
•Making a call (page 10)
•Receiving calls (page 12)
•Placing calls on hold (page 13)
•Mute (page 15)
•Call Transfers (page 15)
•Conference Calls (page 28)
•Voicemail (page 32)
•Video Phone (page 34)
Starting up
Start the IP Softphone 3456 by double-clicking the desktop icon, or by clicking
the Start menu and navigating to the IP Softphone 3456 program group and
clicking IP Softphone 3456.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Signing in
The IP Softphone 3456 should sign in to your SIP account automatically if your
account has been correctly configured. In some circumstances (depending on
how the system administrator has configured the softphone), you may be
asked to authenticate to a login server during application start up. If you are
unsure how to login, see your system administrator.
Screen layout
Before continuing, it would be worth spending some time on the interface
layout. Not all function buttons are visible when the phone is inactive - for
example, call transfer and hold options do not appear unless the phone is
engaged on a call. Other function buttons, such as the voicemail notification
button, only appear as follows:
• when configured to do so (see the system administrator).
• when you receive a message.

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Feature overview
Nortel Communication Server 1000
IP Softphone 3456 User Guide
NN43080-100 01.02
6.0 12 June 2009
Copyright © 2009 Nortel Networks
Making a call
Calls can be made from the IP Softphone 3456 in a number of different ways.
Users can make calls by double-clicking on any name in the contact list, by
typing a number in using the keyboard and pressing Enter, or by opening the