Nortel BEM 10 Instruction Manual

Business Element Manager
BEM 1.0
Document Number: NN47926-400
Document Status: Standard
Document Version: 01.01
Date: August 2006
Release Notes

2
NN47926-400
Copyright © Nortel Networks 2006
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations,
technical data, and recommendations in this document are believed to be accurate and reliable, but are
presented without express or implied warranty. Users must take full responsibility for their applications
of any products specified in this document. The information in this document is proprietary to Nortel
Networks.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks and registered trademarks are the property of their respective owners.

Contents 3
Release Notes
Contents
Contents 3
How to get help 5
Getting Help from the Nortel Web site 5
Getting Help over the phone from a Nortel Solutions Center 5
Getting Help from a specialist by using an Express Routing Code 5
Getting Help through a Nortel distributor or reseller 5
Release notes 7
Known anomalies in BEM 1.0 7
Finding network element operation can take a long time 7
Network element tree data can get corrupted 7
Multiple selections using Ctrl+Click do not work after changing look and feel 7
Known anomalies in BEM 1.0 from a previous release 7
Random tree collapse/expand actions 7
Tree data can get corrupted 8
Excessive memory usage if BEM left running for extended periods of time 8
BES shelf level graphics displays are not always visible on Windows XP 8

4Contents
NN47926-400

5
Release Notes
How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical
Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to
address issues with Nortel products. More specifically, the site enables you to:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base for
answers to technical issues
• sign up for automatic notification of new software and documentation for Nortel
equipment
• open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web
site, and have a Nortel support contract, you can also get help over the phone from a
Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for
your region:
http://www.nortel.com/callus
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or
service. To locate the ERC for your product or service, go to:
http://www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or
authorized reseller, contact the technical support staff for that distributor or reseller.

6How to get help
NN47926-400

7
Release Notes
Release notes
This guide lists the release notes associated with the Business Element Manager
1.0.
Known anomalies in BEM 1.0
Finding network element operation can take a long time
Issue
The find operation can take a lot of time for a large range of IP addresses.
Solution
Nortel recommends that you use several find actions with smaller ranges instead of
using one find action that contains a large range of addresses.
Network element tree data can get corrupted
Issue
The network element tree data can get corrupted if the application is closed without
using the standard procedure during a copy/paste action.
Solution
Wait for a copy/paste action to finish prior to closing the application from Task
Manager. When hundreds of nodes are being copied and pasted the process takes a
long time.
Multiple selections using Ctrl+Click do not work after changing look and
feel
Issue
You cannot perform multiple selection using Ctrl+Click after the look and feel is
changed to any other look and feel.
Solution
Multiple selections can be made when you use the Shift+Click key combinations.
Restarting the BEM application will also solve this problem.
Known anomalies in BEM 1.0 from a previous release
Random tree collapse/expand actions
Issue
Selecting connected devices using the "Show" option (from the "Session" menu),
can cause random tree collapse/expand actions when an unconnected device/folder
is selected.
Solution
Restart BEM.

8Release notes
NN47926-400
Tree data can get corrupted
Issue
Avoid using quotes in folders and or device names. The tree data will get corrupted
and the tree nodes will not be saved.
Solution
Do not use quotes in folders or device names.
Excessive memory usage if BEM left running for extended periods of time
Issue
Memory is not released when it is connected to or disconnected from the device.
When you use the connect feature to manage BES 1xx/2xx devices, a certain
amount of memory (1-2 megs) is not released upon disconnect. Over an extended
period of time with multiple connect and disconnect events from BES 1xx/2xx
devices, memory resources on the Business Element Manager workstation become
scarce.
Solution
Close the Business Element Manager when you complete configuration tasks. This
frees all memory.
CR Q01412840
BES shelf level graphics displays are not always visible on Windows XP
Issue
BEM doesn't display unit and port info for BES.
Under certain but rare conditions that are not fully understood, the BES shelf level
graphics panel that is displayed by default when connecting to a BES device may not
display when the Business Element Manager is running on Windows XP over a VPN
connection. This can result in the inability to view information from the shelf level
graphics display.
Solution
Nortel recommends using the Business Element Manager on the local SMB LAN
instead of a VPN tunnel.

Release Notes
Business Element Manager
Release BEM 1.0
Document Number: NN47926-400
Document Status: Standard
Document Version: 01.01
Release Date: August 2006
Copyright © Nortel Networks 2006
All rights reserved.
The information in this document is subject to change without notice. The
statements, configurations, technical data, and recommendations in this document
are believed to be accurate and reliable, but are presented without express or
implied warranty. Users must take full responsibility for their applications of any
products specified in this document. The information in this document is proprietary
to Nortel Networks.
Nortel, the Nortel logo, and the Globemark, are trademarks of Nortel Networks.
All other trademarks and registered trademarks are the property of their respective
owners.