Nortel Attendant PC User manual

Meridian 1 Attendant PC Software Quick Start
Meridian 1
Meridian 1 Attendant PC
Software Quick Start Guide
Document Number: P0891258
Document Release: Standard 2.00
Date: February 1999
Year Publish FCC TM
© 1997, 1999
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Northern Telecom reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense.
SL-1 and Meridian 1 are trademarks of Northern Telecom. Windows 95 is a trademark of Microsoft

Meridian 1 Attendant PC Software Quick Start
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P0891258 Standard 2.00 February 1999
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Page v of viii
Meridian 1 Attendant PC Software Quick Start
Contents
Ready, ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Connect the handset or headset . . . . . . . . . . . . . . . . . . . . . . . . 1
Ready, Set, ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Starting the Meridian 1 Attendant PC . . . . . . . . . . . . . . . . . . . . . 3
Configuring your personal Toolbox . . . . . . . . . . . . . . . . . . . . . . . 4
Ready, Set, Go! . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Extending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Extending a call to voice mail . . . . . . . . . . . . . . . . . . . . . . . . . 9
Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Calling an extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Calling an outside number . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Calling another attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Creating a Directory Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Editing a directory entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Deleting a directory entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using information screens . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Creating Virtual feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Creating Auto Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Feature List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the ICI keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Page vi of viii Contents
P0891258 Standard 2.00 February 1999
Using the TGB keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Stop! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Position Busy/Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Logging off the Attendant PC . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the help facility . . . . . . . . . . . . . . . . . . . . . . 37
List of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Page vii of viii
Meridian 1 Attendant PC Software Quick Start
viii
List of figures
Figure 1
Connecting the handset and headset . . . . . . . . . . . . . . . . . . . . . 1
Figure 2
Meridian 1 Attendant PC console display . . . . . . . . . . . . . . . . . . 3
Figure 3
Sample Toolbox window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Figure 4
Console’s Tools menu display . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 5
New directory display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 6
General tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 7
Address tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 8
User Data display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 9
Shift display window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Figure 10
Directory tab displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 11
Hotkeys tab display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 12
Features List display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 13
Attendant PC Help Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Page viii of viii List of figures
P0891258 Standard 2.00 February 1999

Page 1 of 54
Meridian 1 Attendant PC Software Quick Start
Ready, ...
Connect the handset or headset
Before you start using Meridian 1 Attendant PC, plug the handset
or headset into the Meridian 1 Attendant PC interface unit (see
Figure 1). If you plug the handset upside down, callers will not be
able to hear your voice. Connect the handset as shown.
Figure 1
Connecting the handset and headset
Correct PJ327 Insertion
The jack fits snugly with the
Meridian 1 Attendant PC unit.
Incorrect PJ327 Insertion
The jack is not flush with
the Meridian 1
Attendant PC unit.
Connector
Usage
Attach a headset to the RJ32 jack or a
handset to the PJ327 2-prong connector jack
on either side of the Meridian 1 Attendant PC
unit.

Page 2 of 54 Ready, ...
P0891258 Standard 2.00 February 1999