Nortel NN42030-110 User manual

Nortel Mobile Communication 3100
Web User Interface User Guide
Title page

Nortel Mobile Communication 3100
Release: 3.1
Publication: NN42030-110
Document status: Standard 04.03
Document release date: November 2009
Copyright © 2009 Nortel Networks
All Rights Reserved
While the information in this document is believed to be accurate and
reliable, except as otherwise expressly agreed to in writing NORTEL
PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The
information and/or products described in this document are subject to
change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are
trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

Contents
Web User Interface User Guide 3
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Your Nortel MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . 5
New in this Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
MC 3100 Web UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Configuring the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . 11
Accessing the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . 11
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . 11
Adding a phone number or device . . . . . . . . . . . . . . . . . . . . . 13
Adding a phone number . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting up a route schedule . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting up a route schedule . . . . . . . . . . . . . . . . . . . . . . . 16
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Logging on to the Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Logging on to the Web UI . . . . . . . . . . . . . . . . . . . . . . . . 17
Exiting the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Contents
4 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009
Making a call from the History or Search Results screen 21
Recently Made Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Reviewing a list of Recent Calls . . . . . . . . . . . . . . . . . . . . 21
Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 21
Searching the corporate directory . . . . . . . . . . . . . . . . . . 22
Adding more devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adding more devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Activating call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Activating call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Working with voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Checking voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Retrieving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Mobile Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . . . . . . 28
Enabling Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . . 28
Disabling Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . 28
Mid Call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Releasing a call from hold . . . . . . . . . . . . . . . . . . . . . . . . 29
Placing a call on hold and making another call . . . . . . . . 29
Canceling a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Swapping two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Executing a consultative transfer . . . . . . . . . . . . . . . . . . . 29
Executing a blind transfer . . . . . . . . . . . . . . . . . . . . . . . . . 30
Executing a consultative conference . . . . . . . . . . . . . . . . 30
Blind conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Welcome
Web User Interface User Guide 5
Welcome
This section contains the following topics:
•“Your Nortel MC 3100 Web UI” on page 5
•“New in this Release” on page 5
•“MC 3100 Web UI overview” on page 6
Your Nortel MC 3100 Web UI
Operating in your mobile Web browser, you can use the Mobile
Communication Client 3100 Web User Interface (MC 3100 Web UI) to
access enterprise telephony features using the Mobile Communication
3100 solution.
Note: The MC 3100 Web UI panes you see on your device may differ
from the illustrations in this document, due to variations in the way
devices display data.
New in this Release
The following sections detail what’s new in Web User Interface User
Guide (NN42030-110) in Nortel Mobile Communication 3100
Release 3.1.
Features
This release contains information about the following:
•“Activating call routing” on page 26
Other changes
There are no other changes to this document.

Welcome
6 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009
Revision history
November 2009
Standard 04.03. This document is issued to support Nortel Mobile
Communication 3100 Release 3.1. Technical updates were
made.
November 2009
Standard 04.02. This document is issued to support Nortel Mobile
Communication 3100 Release 3.1. Route Schedule configuration
and Do Not Disturb activation were updated.
October 2009
Standard 04.01. This document is issued to support Nortel Mobile
Communication 3100 Release 3.1.
March 2009
Standard 03.02. This document is issued to support Nortel Mobile
Communication 3100 Release 3.0. Changes were made to
technical content.
March 2009
Standard 03.01. This document is issued to support Nortel Mobile
Communication 3100 Release 3.0.
MC 3100 Web UI overview
With MC 3100 Web UI, you can perform the following tasks:
• Associate a single number-your office extension-with all of your
outbound phone calls.
• Answer office calls on your mobile device or any defined device.
• Search for people in the corporate directory.
• See whether you have new voice mail messages in your mailbox.
• Statically redirect your incoming calls to an alternate contact number
such as your home phone or another number.

Welcome
Web User Interface User Guide 7
• Force all calls to voice mail using the Do Not Disturb option.
• Communicate using of the following methods:
• dial a number
• select a contact from corporate search result
• Available outbound call modes:
• Call-me-First—In this mode, your calls are set up in two stages.
First, the system calls you at the location of your choice. After you
answer, the system calls the other party
• Available telephony features (support varies by network):
• call hold and retrieve
• call mute
• supervised and unsupervised call transfer
• call swap
• caller ID/caller name display (information varies by network)
• conference call

Welcome
8 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009

Getting started
Web User Interface User Guide 9
Getting started
This section contains the following topics:
•“Enterprise requirements” on page 9
•“Hardware requirements” on page 9
•“Licensing” on page 10
Enterprise requirements
The Nortel Mobile Communication 3100 Web User Interface (MC 3100
Web UI) requires the following applications at the enterprise site:
• Mobile Communication Gateway 3100
• Nortel Communication Server 1000 (CS 1000) Release 5.5
programmed with an account for each user
Hardware requirements
The MC 3100 Web UI supports the following minimum requirements:
• Mobile devices with:
• a color screen
• a web browser
• a minimum screen size of 160 X 120.
Web page rendering is dynamically optimized for higher resolution
formats.
• Personal computer with a Web browser
The Nortel MCC 3100 Web UI was tested using the default browsers on
the following platforms:
• Microsoft Windows Mobile 6.0 and 6.1
• Windows Internet Explorer
• RIM BlackBerry

Getting started
10 NN42030-110 MC 3100 3.1 Standard 04.03 November 2009
•Nokia
• Apple iPhone
• Opera
Languages
English is the only supported language.
Licensing
Provided that there is sufficient capacity on the system, the first time you
log in to the system you receive a license to use the MC 3100 Web UI.
You retain this license regardless of your status on the network (logged in
or out). Only the system administrator has the authority to revoke your
license and make it available for another user.