Nortel Voice Mail Quick start guide

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Norstar Voice Mail 4.1
Software Upgrade Guide

P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide
Contents
Regulatory information 5
Repair facilities 6
Chapter 1 Norstar Voice Mail 4.1 Software Upgrade 7
Upgrade introduction 7
Upgrade Overview 8
Items required for the upgrade 8
Precautions 9
Norstar Voice Mail 4.1 Software Upgrade Overview 10
Checking the size of the NAM hard disk drive 11
Enabling the Norstar Voice Mail 4.1 Security Key Code 12
Determining your internal Norstar Voice Mail system serial number 12
Getting your Norstar Voice Mail 4.1 Security Key Code 13
Entering the Norstar Voice Mail 4.1 Security Key Code 13
Checking the Norstar Voice Mail software version 14
Backing up Norstar Voice Mail programing 15
Backing up the NAM capabilities file 16
Shutting down Norstar Voice Mail 17
Loading the Norstar Voice Mail 4.1 software 18
Attaching the CD-ROM to the NAM 18
Transfering the Norstar Voice Mail 4.1 software to the NAM 19
Testing Norstar Voice Mail 20
Verifying the Norstar Voice Mail 4.1 software version 20
Verifying the Norstar Voice Mail Feature codes 20
Verifying the Norstar Voice Mail Directory Number (DN) 20
Backing up Norstar Voice Mail programing after the upgrade 20
Resetting Norstar Voice Mail 21
Re-initializing Norstar Voice Mail 22
Updating Cintech Dial-by-Name 23
Chapter 2 Upgrading a Norstar Voice Mail system with a 270 MB hard disk
drive 25
Upgrade Overview 26
Removing and replacing the hard disk drive 28
Removing the hard disk drive 28
Installing a new hard disk drive 31

4 Contents
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Enabling the Norstar Voice Mail 4.1 Security Key Code 32
Upgrading the software to Norstar Voice Mail 4.1 32
Precautions 32
Loading the Norstar Voice Mail 4.1 software 33
Initializing Norstar Voice Mail 34
Restoring the Norstar Voice Mail programing 36
Restoring the NAM capabilities file 36
Testing the Norstar Voice Mail software 38
Backing up Norstar Voice Mail programing after the upgrade 38
Re-installing Cintech Dial-by-Name 38
Re-enabling the monitor, keyboard and mouse 38
Rebooting the NAM 40
Troubleshooting the upgrade 41
Chapter 3 Upgrade Information Sheet 43
Chapter 4 Appendix A - Line renumbering 45
Resetting the Line Answer status 46

Regulatory information 5
P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide
Regulatory information
The Norstar Applications Module generates radio frequency energy, and if not
installed and used in accordance with the instruction manual, may cause
interference to radio communications. It has been tested and found to comply with
the limits for a Class A computing device pursuant to Part 15 of the FCC rules and
CSA specification C108.8, which are designed to provide reasonable protection
against such interference when operated in a commercial environment. Operation
of this equipment in a residential area is likely to cause interference, in which case
users will be required, at their own expense, to take whatever measures necessary
to correct the interference.
This apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations for the Canadian
Department of Communications.
CAUTION
The Norstar Applications Module contains fragile electronic parts.
DO NOT DROP OR BUMP THE MODULE.

6 Repair facilities
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Repair facilities
In the event of equipment malfunction, all repairs will be performed by Nortel
Networks or by one of its authorized dealers.
Note: You receive an RA# when you call the repair center in Nashville. This
number should appear on the package of any and all parts sent to this
location for repair.
In the USA In Canada
Nortel Networks
Nashville Repair and Distribution Center
640 Massman Drive
Nashville, TN 37210
Nortel Networks
30 Norelco Drive
Weston, ON
M9L 2X6
Attn: RA#
Tel: [phone]
Tel: [phone]
Fax: [phone]

P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide
Norstar Voice Mail 4.1 Software Upgrade
Upgrade introduction
The Norstar Voice Mail 4.1 Software Upgrade can be performed on any Norstar
Voice Mail system installed on either a Norstar Applications Module (NAM) or a
Norstar Applications Module II (NAM II).
Upgrading to Norstar Voice Mail 4.1 is divided into four parts:
• Checking the size of the hard disk drive
• Installing a new hard disk drive (if required)
• Entering the Norstar Voice Mail 4.1 Security Key Code.
• Upgrading the system software to Norstar Voice Mail 4.1.
The Software Upgrade can only be installed on a system that is equipped with a 540
MB hard disk drive or larger. If your system is equipped with a 270 MB hard disk
drive, the hard disk drive must be replaced before attempting the upgrade. For more
information on checking the size of the hard disk drive, refer to "Checking the size
of the NAM hard disk drive" on page 11.
The Norstar Voice Mail 4.1 Security Key Code must be enabled before attempting
to perform the Software Upgrade. The Norstar Voice Mail 4.1 Security Key Code
prepares the NAM for the Software Upgrade procedure.
The Norstar Voice Mail 4.1 Software Upgrade can be done from a Norstar two-line
display telephone.
The Software Upgrade cannot be performed from a monitor and keyboard
connected to the NAM. If your system has a monitor package installed, ignore any
commands or prompts that appear on the screen.
This guide is intended for the person performing the Software Upgrade.
1

8 Norstar Voice Mail 4.1 Software Upgrade
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Upgrade Overview
The person performing the Software Upgrade is required to:
• check the size of the hard disk drive
• back up the Norstar Voice Mail programing and NAM capabilities file
• install a new hard disk drive (if required)
• complete the Upgrade Information Sheet
• call the Norstar KeyCode Access Line for your NorstarVoice Mail 4.1 Security
Key Code
• insert the Norstar Voice Mail 4.1 Security Key Code Installation diskette as
described in the instructions that follow
• check the current Norstar Voice Mail software version
• connect a CD-ROM drive to the NAM
• insert and remove the CD-ROM disk and floppy diskette as described in the
instructions that follow
• reboot the system when required
• check the Norstar Voice Mail software version after the upgrade
• test the Norstar Voice Mail system
• reset and re-initialize the Norstar Voice Mail system, if required
• update the Cintech Dial-by-Name (DBN), if required
Items required for the upgrade
Check to ensure you have the following items that are not included with this guide:
❐Norstar Voice Mail 4.1 CD-ROM disk
❐Norstar Voice Mail 4.1 Upgrade Boot Diskette
❐Norstar Voice Mail 4.1 Security Key Code Installation diskette
❐the appropriate Norstar Installation Guide
❐CD-ROM Drive kit
❐new or reformatted diskettes
❐Dial-by-Name installation diskette (update if required)

Norstar Voice Mail 4.1 Software Upgrade 9
P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide
Precautions
• If possible, delete saved voice messages before performing the upgrade process
to allow sufficient storage space for the upgrade.
• It is strongly recommended that you back up the Norstar Voice Mail
programing and the NAM capabilities file before performing the upgrade.
• Ensure that you place the CD-ROMdrive horizontally on a stable, level surface.
Attempting to use the CD-ROM drive on its end,sitting vertically, maydamage
the CD-ROM disk and the CD-ROM drive. Do not move the CD-ROM drive
while it is in use. Do not handle the unlabeled side of the CD-ROM disk.
• During the upgrade procedure you will hear audible tones which indicate either
progress of the upgrade or errors requiring action. To determine audible
message meanings, refer to "Troubleshooting the upgrade" on page 41.
Caution
If you have a monitor and keyboard connected to the NAM, ignore any
messages or requests for input that appear on the screen. The upgrade process
loads Norstar Voice Mail 4.1 automatically.

10 Norstar Voice Mail 4.1 Software Upgrade
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Norstar Voice Mail 4.1 Software Upgrade Overview
Preparing, loading and testing Release 4.1
Preparation
Loading Release 4.1
Completion
Shutdown Norstar Voice Mail
Attach the CD-ROM drive to NAM.
Power up CD-ROM drive & insert CD-ROM disk
Transfer the Norstar Voice Mail 4.1 files to
the NAM
Backup NVM programing and the NAM capabilities
file.
Enable the Norstar Voice Mail 4.1 Security Key Code.
This step must be completed before attempting to load
the Norstar Voice Mail 4.1 Software.
Check the Norstar Voice Mail software version.
Backup NVM Programing after the upgrade
Reset Norstar Voice Mail (if required)
Upgrade procedure completed
Test Norstar Voice Mail
•Verify NVM software version (Feature 983)
•Verify NVM Feature Codes (Feature 9*1)
•Verify the NVM Directory Number (DN)
Re-initialize Norstar Voice Mail (if required)
Update Cintech Dial-by-Name (if required)
Check the size of the NAM hard disk drive.
If the hard disk needs to be replaced, proceed to "Upgrading a Norstar
Voice Mail system with a 270 MB hard disk drive" on page 25.