Nortel Voice Mail Quick start guide

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Norstar Voice Mail 4.1
Software Upgrade Guide

P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide
Contents
Regulatory information 5
Repair facilities 6
Chapter 1 Norstar Voice Mail 4.1 Software Upgrade 7
Upgrade introduction 7
Upgrade Overview 8
Items required for the upgrade 8
Precautions 9
Norstar Voice Mail 4.1 Software Upgrade Overview 10
Checking the size of the NAM hard disk drive 11
Enabling the Norstar Voice Mail 4.1 Security Key Code 12
Determining your internal Norstar Voice Mail system serial number 12
Getting your Norstar Voice Mail 4.1 Security Key Code 13
Entering the Norstar Voice Mail 4.1 Security Key Code 13
Checking the Norstar Voice Mail software version 14
Backing up Norstar Voice Mail programing 15
Backing up the NAM capabilities file 16
Shutting down Norstar Voice Mail 17
Loading the Norstar Voice Mail 4.1 software 18
Attaching the CD-ROM to the NAM 18
Transfering the Norstar Voice Mail 4.1 software to the NAM 19
Testing Norstar Voice Mail 20
Verifying the Norstar Voice Mail 4.1 software version 20
Verifying the Norstar Voice Mail Feature codes 20
Verifying the Norstar Voice Mail Directory Number (DN) 20
Backing up Norstar Voice Mail programing after the upgrade 20
Resetting Norstar Voice Mail 21
Re-initializing Norstar Voice Mail 22
Updating Cintech Dial-by-Name 23
Chapter 2 Upgrading a Norstar Voice Mail system with a 270 MB hard disk
drive 25
Upgrade Overview 26
Removing and replacing the hard disk drive 28
Removing the hard disk drive 28
Installing a new hard disk drive 31

4 Contents
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Enabling the Norstar Voice Mail 4.1 Security Key Code 32
Upgrading the software to Norstar Voice Mail 4.1 32
Precautions 32
Loading the Norstar Voice Mail 4.1 software 33
Initializing Norstar Voice Mail 34
Restoring the Norstar Voice Mail programing 36
Restoring the NAM capabilities file 36
Testing the Norstar Voice Mail software 38
Backing up Norstar Voice Mail programing after the upgrade 38
Re-installing Cintech Dial-by-Name 38
Re-enabling the monitor, keyboard and mouse 38
Rebooting the NAM 40
Troubleshooting the upgrade 41
Chapter 3 Upgrade Information Sheet 43
Chapter 4 Appendix A - Line renumbering 45
Resetting the Line Answer status 46

Regulatory information 5
P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide
Regulatory information
The Norstar Applications Module generates radio frequency energy, and if not
installed and used in accordance with the instruction manual, may cause
interference to radio communications. It has been tested and found to comply with
the limits for a Class A computing device pursuant to Part 15 of the FCC rules and
CSA specification C108.8, which are designed to provide reasonable protection
against such interference when operated in a commercial environment. Operation
of this equipment in a residential area is likely to cause interference, in which case
users will be required, at their own expense, to take whatever measures necessary
to correct the interference.
This apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations for the Canadian
Department of Communications.
CAUTION
The Norstar Applications Module contains fragile electronic parts.
DO NOT DROP OR BUMP THE MODULE.

6 Repair facilities
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Repair facilities
In the event of equipment malfunction, all repairs will be performed by Nortel
Networks or by one of its authorized dealers.
Note: You receive an RA# when you call the repair center in Nashville. This
number should appear on the package of any and all parts sent to this
location for repair.
In the USA In Canada
Nortel Networks
Nashville Repair and Distribution Center
640 Massman Drive
Nashville, TN 37210
Nortel Networks
30 Norelco Drive
Weston, ON
M9L 2X6
Attn: RA#
Tel: [phone]
Tel: [phone]
Fax: [phone]

P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide
Norstar Voice Mail 4.1 Software Upgrade
Upgrade introduction
The Norstar Voice Mail 4.1 Software Upgrade can be performed on any Norstar
Voice Mail system installed on either a Norstar Applications Module (NAM) or a
Norstar Applications Module II (NAM II).
Upgrading to Norstar Voice Mail 4.1 is divided into four parts:
• Checking the size of the hard disk drive
• Installing a new hard disk drive (if required)
• Entering the Norstar Voice Mail 4.1 Security Key Code.
• Upgrading the system software to Norstar Voice Mail 4.1.
The Software Upgrade can only be installed on a system that is equipped with a 540
MB hard disk drive or larger. If your system is equipped with a 270 MB hard disk
drive, the hard disk drive must be replaced before attempting the upgrade. For more
information on checking the size of the hard disk drive, refer to "Checking the size
of the NAM hard disk drive" on page 11.
The Norstar Voice Mail 4.1 Security Key Code must be enabled before attempting
to perform the Software Upgrade. The Norstar Voice Mail 4.1 Security Key Code
prepares the NAM for the Software Upgrade procedure.
The Norstar Voice Mail 4.1 Software Upgrade can be done from a Norstar two-line
display telephone.
The Software Upgrade cannot be performed from a monitor and keyboard
connected to the NAM. If your system has a monitor package installed, ignore any
commands or prompts that appear on the screen.
This guide is intended for the person performing the Software Upgrade.
1

8 Norstar Voice Mail 4.1 Software Upgrade
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Upgrade Overview
The person performing the Software Upgrade is required to:
• check the size of the hard disk drive
• back up the Norstar Voice Mail programing and NAM capabilities file
• install a new hard disk drive (if required)
• complete the Upgrade Information Sheet
• call the Norstar KeyCode Access Line for your NorstarVoice Mail 4.1 Security
Key Code
• insert the Norstar Voice Mail 4.1 Security Key Code Installation diskette as
described in the instructions that follow
• check the current Norstar Voice Mail software version
• connect a CD-ROM drive to the NAM
• insert and remove the CD-ROM disk and floppy diskette as described in the
instructions that follow
• reboot the system when required
• check the Norstar Voice Mail software version after the upgrade
• test the Norstar Voice Mail system
• reset and re-initialize the Norstar Voice Mail system, if required
• update the Cintech Dial-by-Name (DBN), if required
Items required for the upgrade
Check to ensure you have the following items that are not included with this guide:
❐Norstar Voice Mail 4.1 CD-ROM disk
❐Norstar Voice Mail 4.1 Upgrade Boot Diskette
❐Norstar Voice Mail 4.1 Security Key Code Installation diskette
❐the appropriate Norstar Installation Guide
❐CD-ROM Drive kit
❐new or reformatted diskettes
❐Dial-by-Name installation diskette (update if required)

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Precautions
• If possible, delete saved voice messages before performing the upgrade process
to allow sufficient storage space for the upgrade.
• It is strongly recommended that you back up the Norstar Voice Mail
programing and the NAM capabilities file before performing the upgrade.
• Ensure that you place the CD-ROMdrive horizontally on a stable, level surface.
Attempting to use the CD-ROM drive on its end,sitting vertically, maydamage
the CD-ROM disk and the CD-ROM drive. Do not move the CD-ROM drive
while it is in use. Do not handle the unlabeled side of the CD-ROM disk.
• During the upgrade procedure you will hear audible tones which indicate either
progress of the upgrade or errors requiring action. To determine audible
message meanings, refer to "Troubleshooting the upgrade" on page 41.
Caution
If you have a monitor and keyboard connected to the NAM, ignore any
messages or requests for input that appear on the screen. The upgrade process
loads Norstar Voice Mail 4.1 automatically.

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Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Norstar Voice Mail 4.1 Software Upgrade Overview
Preparing, loading and testing Release 4.1
Preparation
Loading Release 4.1
Completion
Shutdown Norstar Voice Mail
Attach the CD-ROM drive to NAM.
Power up CD-ROM drive & insert CD-ROM disk
Transfer the Norstar Voice Mail 4.1 files to
the NAM
Backup NVM programing and the NAM capabilities
file.
Enable the Norstar Voice Mail 4.1 Security Key Code.
This step must be completed before attempting to load
the Norstar Voice Mail 4.1 Software.
Check the Norstar Voice Mail software version.
Backup NVM Programing after the upgrade
Reset Norstar Voice Mail (if required)
Upgrade procedure completed
Test Norstar Voice Mail
•Verify NVM software version (Feature 983)
•Verify NVM Feature Codes (Feature 9*1)
•Verify the NVM Directory Number (DN)
Re-initialize Norstar Voice Mail (if required)
Update Cintech Dial-by-Name (if required)
Check the size of the NAM hard disk drive.
If the hard disk needs to be replaced, proceed to "Upgrading a Norstar
Voice Mail system with a 270 MB hard disk drive" on page 25.

Norstar Voice Mail 4.1 Software Upgrade 11
P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide
Checking the size of the NAM hard disk drive
The Software Upgrade can only be installed on a system that is equipped with 540
MB hard disk drive or larger. If your system is equipped with a 270 MB hard disk
drive, the hard disk drive must be replaced before attempting the upgrade. If you
attempt to upgrade a system with a 270 MB hard disk drive, the upgrade will fail.
To check the size of the hard disk drive:
1. Press Ä á Ú Þ .
2. Enter the default password ÛÛÛÜààÛ
(ACCESS2).
3. Press ADMIN .
4. Press NEXT until the display shows:
5. Press SHOW .
6. Press SIZE to display the Norstar Voice Mail system
hard disk size.
7. If the display shows 263872kb , you have a 270 MB
hard disk drive. The hard disk drive must be replaced
before attempting the upgrade. For more information
on replacing the hard disk drive, refer to "Removing
and replacing the hard disk drive" on page 28.
8. Press ¨to end this session.
Password:
RETRY
ACCESS Server
BACK NEXT ADMIN
A. Prt qu u mgr
QUIT NEXT SHOW
F. Disk Restrict
QUIT NEXT SHOW
C: Rest:xxxxxxk
NEXT SIZE CHG
C: Size:xxxxxxk
OK

12 Norstar Voice Mail 4.1 Software Upgrade
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Enabling the Norstar Voice Mail 4.1 Security Key Code
Before you enable the Norstar Voice Mail Security Key Code on the NAM, you
must:
• determine your internal Norstar Voice Mail system serial number
• complete the "Upgrade Information Sheet" on page 43
• call the Norstar Key Code Access Line for your software Security Key Code
• record the software Security Key Code on the Upgrade Information Sheet
• insert the Norstar Voice Mail 4.1 Security Key Code Installation diskette
into the floppy diskette drive of the NAM.
Determining your internal Norstar Voice Mail system serial number
Each Norstar Voice Mail system is identified by a unique internal serial number.
You must have this number written down on the Upgrade Information Sheet before
you call for your Security Key Code.
To view the internal serial number:
The Norstar Voice Mail 4.1 Software Upgrade can only be installed on a system
that is equipped with a 540 MB hard disk drive or larger. If your system is
equipped with a 270 MB hard disk drive, the hard disk drive must be replaced
before attempting the upgrade. For more information on checking the size of the
hard disk drive, refer to "Checking the size of the NAM hard disk drive" on
page 11.
1. Press Ä á Ú Þ .
2. Enter the default password ÛÛÛÜààÛ
(ACCESS2).
3. Press ADMIN .
4. Press NEXT until the display shows:
5. Press SHOW to display the Norstar Voice Mail system
serial number.
6. After you have recorded the serial number, press OK .
Press ¨to end this session.
Password:
RETRY
ACCESS Server
BACK NEXT ADMIN
A. Prt qu u mgr
QUIT NEXT SHOW
I. Serial Num er
QUIT NEXT SHOW
S#: XXXXXXXXXXXXX
OK

Norstar Voice Mail 4.1 Software Upgrade 13
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Getting your Norstar Voice Mail 4.1 Security Key Code
After you have completed the "Upgrade Information Sheet" on page 43, you are
ready to phone the Norstar Key Code Access Line. Keep the “Upgrade Information
Sheet” on page 43 in front of you and dial 1-800-4NORTEL. When prompted, enter
the express routing code, 1599.
When you are given the Security Key Code, ensure you write it down in the space
provided on the “Upgrade Information Sheet” on page 43.
Entering the Norstar Voice Mail 4.1 Security Key Code
Before the Norstar Voice Mail 4.1 Security Key Code can be entered, the files on
the Norstar Voice Mail 4.1 Security Key Code Installation diskette must be
copied on to the hard disk drive of the NAM.
To enable the Norstar Voice Mail 4.1 Security Key Code:
1. Insert the Norstar Voice Mail 4.1 Security Key Code
Installation diskette in the floppy diskette drive of the
NAM.
2. Press Ä á Ú Þ .
3. Enter the default password ÛÛÛÜààÛ
(ACCESS2).
4. Press ADMIN .
5. Press NEXT until the display shows:
6. Press SHOW .
7. Press INSTL . While the files from the Norstar Voice
Mail 4.1 Security Key Code Installation diskette are
being copied to the NAM’s hard disk drive, the display
changes to show:
8. When the files finish copying, the display shows:
9. Enter the default password
¥¥ÛÜÜÞÜá(**ADDKEY).
10. Press SHOW .
Password:
RETRY
ACCESS S rv r
BACK NEXT ADMIN
A. Prt qu u mgr
QUIT NEXT SHOW
H. Appl Install
QUIT NEXT SHOW
Ins rt floppy
QUIT INSTL
On mom nt pls
Password:
RETRY
Softwar Upgrad
QUIT SHOW

14 Norstar Voice Mail 4.1 Software Upgrade
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Checking the Norstar Voice Mail software version
You may want to check the version of software your Norstar Voice Mail system is
running before starting the upgrade. Record the software versionnumber before the
upgrade and then compare it to the version after the upgrade is completed.
To check the Norstar Voice Mail software version:
11. Press OK .
12. Enter your Norstar Voice Mail 4.1 Security Key Code
and press OK . Press RETRY if you want to re-enter
your Norstar Voice Mail 4.1 Security Key Code.
13. The Security Key Code upgrade is successful if this
display is shown.
Press QUIT or ¨to end this programing session.
1. Press Ä á ¡Ü .
2. Enter the System Coordinator’s mailbox number (12,
102, 1002, 10002, 100002 or 1000002, whichever
matches the DN length), and the System Coordinator’s
password, then press OK .
3. Press á.
4. Record the version number that appears on the display
and press OK .
5. Press ¨to end this programing session.
1. Ent r n w k y
QUIT NEXT OK
>
QUIT RETRY OK
1. Ent r n w k y
QUIT NEXT OK
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
NVM x.x.xx
OK

Norstar Voice Mail 4.1 Software Upgrade 15
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Backing up Norstar Voice Mail programing
As a precaution, it is strongly recommended that the Norstar Voice Mail
programing be backed up before performing an upgrade. Before you begin, make
sure you havea sufficient number offormatted floppydisks tocomplete thebackup.
The number of disks required will vary between 1 and 15, depending on the number
of mailboxes and greetings on the system. It is also a good idea to label the disks
numerically. Labeling the disks enables you to insert the disks in the correct order
if you have to perform a restore procedure.
All backed up data is stored in special backup files on the floppy disks. These files
are named STBCKUP.001, STBCKUP.002and so on. The lastdisk in a backup has
a LASTDISK file written on it. This file is used to notify Norstar Voice Mail that
the restore process is complete.
The back up takes about 2 minutes per disk.
To back up a Norstar Voice Mail system:
1. Press Ä á ¡Ü .
2. Enter the System Coordinator Mailbox number and
password, then press OK .
3. Press ÛÛ .
4. Press CONT .
5. The display will show when calls are still active.
Note: Before the backup procedure can begin, all
Norstar Voice Mail channels must be idle.
Norstar Voice Mail automatically disables each
channel as it becomes idle.
6. Insert the appropriate diskette into the Floppy diskette
drive of the NAM, then press OK .
7. The display continues to prompt for more disks until
the backup is complete. When the backup is complete,
the system prompts for the first disk again to run a self
test. This test ensures that all the files have been
backed up. If the test is successful, the display changes
to show:
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Backup
QUIT CONT
Calls Completing
Ins rt disk 1
QUIT OK
Backing up <x>
QUIT

16 Norstar Voice Mail 4.1 Software Upgrade
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
A backup can take several minutes, depending on the number of mailboxes,
greeting, and the amount of other information stored on the hard disk drive.
Note: If there is a power interruption during the backup, you must start the backup
again.
Backing up the NAM capabilities file
If you are upgrading an existing Norstar Voice Mail system, it is strongly
recommended that the system’s capabilities file be backed up before performing the
upgrade. If a hard disk failure occurs, the capabilities file must be restored along
with Norstar Voice Mail programing.
When you perform a backupof the Norstar Voice Mailprograming, you should also
back up the capabilities file SEKUR. The SEKUR file contains all upgrade and
capability information about yourNorstar Voice Mail system, including the number
of voice and FAX channels, if the FAX option is enabled and if the AMIS option is
enabled. The SEKUR file must be restored along with Norstar Voice Mail
programing if a hard disk failure occurs.
If this file is lost and your hard disk drive fails, all upgrades made to your Norstar
Voice Mail system is lost.
Note: Before you begin, ensure you have a blank high density formatted 1.44 MB
3.5" floppy disk. Label the disk SEKUR/Capabilities File.
To back up the capabilities file:
8. Press OK .
9. Press ¨to end this programing session.
1. Press Ä á Ú Þ .
2. Enter the default password ÛÛÛÜààÛ
(ACCESS2).
3. Press ADMIN .
4. Press NEXT until the display shows:
5. Press SHOW .
6. Press BCKP .
Backup Compl t
OK
Password:
RETRY
ACCESS S rv r
BACK NEXT ADMIN
A. Prt qu u mgr
QUIT NEXT SHOW
E. Bckp/Rstr
QUIT NEXT SHOW
Backup & R stor
QUIT BCKP SHOW

Norstar Voice Mail 4.1 Software Upgrade 17
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After you have completed backing up the capabilities file, make sure you store the
floppy diskette in a safe place.
Shutting down Norstar Voice Mail
A shutdown is done from a Norstar two-line display telephone.
Performing a graceful shutdown is a precautionary measure. A shutdown allows
Norstar Voice Mail to save and close its files before the power is removed.
To shut down the Norstar Voice Mail system:
The Norstar Voice Mail system has completed its shutdown when you hear a very
fast series of tones descending in pitch. When you hear the tones, you can unplug
the power to the module.
7. Insert the formatted floppy diskette into the floppy disk
drive on the NAM and press OK .
8. Press OK .
9. Press ¨to end this ACCESS session.
1. Press Ä á Ú Þ .
2. Enter the default password ÛÛÛÜààÛ
(ACCESS2).
3. Press NEXT .
4. Press SHOW .
5. Press GRACE .
6. Press YES . Press NO if you want to stop the shutdown.
Ins rt floppy
QUIT OK
Backup compl t
OK
Password:
RETRY
ACCESS S rv r
BACK NEXT ADMIN
Syst m shutdown
BACK NEXT SHOW
Shutdown typ
QUIT NEXT GRACE
Shutdwn Grac ful
YES NO

18 Norstar Voice Mail 4.1 Software Upgrade
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Loading the Norstar Voice Mail 4.1 software
Before you load the Norstar Voice Mail 4.1 software, you must attach the
CD-ROM.
Attaching the CD-ROM to the NAM
The CD-ROM drive is attached to the NAM using a parallel cable that attaches to
the NAM parallel port. Ports are located at the bottom of the NAM and are accessed
through the cable trough.
Module external points of connection for the eartlier NAMs and NAM II
Module external points of connection for the new NAM
To attach the CD-ROM drive to the NAM:
1. Connect the end of the parallel cable to the connector on the CD-ROM drive
labeled “COMPUTER”.
2. Connect the other end of the cable to the NAM parallel port.
3. Connect the AC adapter power plug into the rear of the CD-ROM drive and
plug the other end into the AC outlet.
Parallel
port
Serial ports
A
B
Keyboard
Mouse
Parallel port
Serial ports

Norstar Voice Mail 4.1 Software Upgrade 19
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4. Press the eject button to open the CD-ROM tray. Place the Norstar Voice
Mail 4.1 CD-ROM disk, label-side up, in the CD-ROM tray, then close the
drive tray. Do not move the drive unit while in use. Do not touch the
unlabeled side of the CD-ROM disk.
Transfering the Norstar Voice Mail 4.1 software to the NAM
1. Insert Norstar Voice Mail 4.1 Upgrade Boot Diskette into the floppy
diskette drive of the NAM.
2. Restore power to the NAM.
3. Transfering the required files to the hard drive of the NAM takes
approximately 25 to 45 minutes. When the files have been successfully
loaded, a sequence of audible tones are repeated indefinitely.
4. Disconnect power to the NAM.
5. Remove the Norstar Voice Mail 4.1 Upgrade Boot Diskette from the floppy
diskette drive of the NAM.
6. Remove the CD-ROM disk from the CD-ROM drive. Power down the
CD-ROM drive and disconnect from the NAM.
7. Wait approximately 30 seconds, then restore power. It takes the NAM several
minutes to boot. When this process is complete, the NAM plays a brief
musical tune.
8. To complete the upgrade process, proceed to "Testing Norstar Voice Mail" on
page 20.
Note: This process may cause Dial-by-Name (DBN) to fail to load after the
system is rebooted. To resolve this problem, refer to "Updating
Cintech Dial-by-Name" on page 23.
CAUTION
Place the CD-ROM drive horizontally on a stable, level surface. Attempting to use the
CD-ROM drive on its end, sitting vertically, may damage the CD-ROM disk and the
CD-ROM drive.
CAUTION
Ensure the CD-ROM drive is connected to the NAM and the Norstar Voice Mail
4.1 disk is in the drive. For more information, refer to "Attaching the CD-ROM
to the NAM" on page 18.

20 Norstar Voice Mail 4.1 Software Upgrade
Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01
Testing Norstar Voice Mail
After you have completed the upgrade you must test the Norstar Voice Mail 4.1
software to make sure it is functioning.
These steps assume the Norstar Voice Mail default Feature Codes are in effect. If
you enter Ä á ¡ Ü and receive an Inactiv f atur or a non-
Norstar Voice Mail message, the default Feature Codes are not in effect.
Verifying the Norstar Voice Mail 4.1 software version
Determine the Norstar Voice Mail 4.1 software version. The new Norstar Voice
Mail 4.1 software version should be: NVMº4.X.XX . The software release (rel)
number is located on the Norstar Voice Mail 4.1 Upgrade Boot Diskette.
For information on determining the Norstar Voice Mail software version, refer to
"Checking the Norstar Voice Mail software version" on page 14.
Verifying the Norstar Voice Mail Feature codes
To verify the Feature Code availability:
1. From a Norstar two-line display telephone, press Ä á ¥ Ú . The
display shows: L av msg: and the Feature Code.
2. To view the next Feature Code, press NEXT . The display shows the next
Feature Code display prompt and number.
3. Continue pressing NEXT to view all the Feature Codes.
Verifying the Norstar Voice Mail Directory Number (DN)
1. From a Norstar telephone, enter Ä á ¡ Þ to determine the
Norstar Voice Mail DN.
2. From a Norstar telephone, dial the Norstar Voice Mail DN. Verify the call is
answered and the telephone prompt shows: Log: or Pswd:
Backing up Norstar Voice Mail programing after the upgrade
For system security, perform a backup of the Norstar Voice Mail programing and
the capabilities file after completing the upgrade process. For more information on
backing up the Norstar Voice Mail programing and the capabilities file. Refer to
"Backing up Norstar Voice Mail programing" on page 15 and "Backing up the
NAM capabilities file" on page 16.