Nortel Voice Mail Reference guide

Accessing your mailbox
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*© 2003 Nortel Networks
P0605666 01
18 September 2003
Norstar Voice Mail
Quick Reference Card - Remote Users
New
Messages Record
Messages
Saved
Messages
Mailbox
Commands
From your telephone:
1. Enter the CallPilot extension.
2. Enter your mailbox number and password and press £.
3. Follow the voice prompts and press the dialpad keys for the features you want to use.
Listen to New
Messages
¤
Record
Message
‹
Listen to Saved
Messages
°
Company
Directory
⁄
Greetings and
Call Forward
Options
¤
Change
Password
›
Target
Attendant
fi
Off-Premise
Message
Notification
fl
Outbound
Transfer
Options
°
Return to
Main
Menu
•
⁄
Record Greetings
⁄
Primary
¤
Alternate
‹
Personalized
¤
Choose Greeting
⁄¤
Alternate
Primary
‹
Call Forward
You must initialize your mailbox to receive and store messages.
1. Dial the CallPilot extension, then enter your mailbox number.
If you do not know the CallPilot extension, ask your System
Coordinator.
2. Enter ‚‚‚‚ (the temporary password) and press £.
3. Enter a new password from four to eight digits long that does
not start with zero, and press £.
4. Reenter your new password and press £.
5. At the tone, record your name in the Company Directory.
6. Press £to end the recording.
7. Press £to accept the recording.
8. Press ®to end the session.
Now you are ready to record your personal mailbox greetings and
use the CallPilot features described in this card.
Note: If you do not record a personal greeting, your
Company Directory name plays to callers.
For detailed information about using the Norstar Voice Mail,
interface, refer to the CallPilot Reference Guide.
Initializing your mailbox
fl
Mailbox
Administration

Playing messages
To retrieve a deleted message
You can retrieve a deleted message if you are still in a CallPilot session. A deleted
message remains in your mailbox until you end your current CallPilot session.
Press ¤to listen to your deleted messages. When you play your deleted message,
you have the option to save it. If you end the session without saving the deleted
message, it is permanently deleted from your mailbox.
To forward your calls
1. From your telephone press ≤›.
2. Enter the extension you want to forward your calls
to, or the CallPilot extension if you want to forward
your callstoyour mailbox.
3. The display shows your calls are forwarded.
4. To cancel forwarding, press ≤£›.
Sending messages
Mailbox Administration
Listen to New Messages
¤
Record Message
‹
Listen to Saved Messages
fl
Replay
⁄⁄
°
Skip
Backward
⁄*
Skip to
End
‹‹*‡‡ ••*
Return to
Main Menu
Save
Message
* Applies only when message is playing.
Pause/
Continue
¤*
Skip
Forward
‹*
Previous
Message
›
Forward
Copy
fi
Next
Message
fl
Message
Envelope
‡
Delete
Message
°
Reply to
Message
·
From your telephone:
1. Enter the CallPilot extension.
2. Enter your mailbox number and password and press £.
3. Follow the voice prompts and press the dialpad keys for the features you want to use.
Mailbox Administration
Listen to New Messages
¤
Record Message
‹
Listen to Saved Messages
fl
£
End Recording
Replay
⁄
Enter Mailbox Number
Delivery
Options
‹
£
Send Add
Recipients
›
¤
Erase
£
Accept
⁄
Certified
¤ ‹ ›
Urgent Private Timed
Delivery
From your telephone:
1. Enter the CallPilot extension.
2. Enter your mailbox number and password and press £.
3. Follow the voice prompts and press the dialpad keys for the features you want to use.
°