Nortel Meridian M1250 User manual

Introduction .............................................................................................1
Software requirements ........................................................................3
References...........................................................................................3
Operation .................................................................................................4
BLF mode.............................................................................................5
Opening the main menu.......................................................................5
Adjusting the contrast..........................................................................6
Selecting a language ............................................................................7
Display busy/idle status........................................................................8
Standard Busy Lamp Field....................................................................8
BLF start number .................................................................................9
Enhanced Busy Lamp Field................................................................10
Extensions with supplementary information......................................11
Programming supplementary extension information.........................12
Supervisory console/Standard Busy Lamp Field ................................14
Supervisory console/Enhanced Busy Lamp Field...............................15
Reset the BLF/CGM...........................................................................16
Blank screen.......................................................................................17
Displaying Call Waiting information....................................................18
Displaying graphics.............................................................................19
Displaying text....................................................................................19
Displaying a logo ................................................................................20
Troubleshooting ....................................................................................21
Contents

The Busy Lamp Field/Console
Graphics Module (BLF/CGM) can
be added to an M1250 or M2250
attendant console. The figure at
right shows the BLF/CGM
attached to an M1250 or M2250
attendant console.
The BLF/CGM displays
information to help attendants
perform their daily activities.
Introduction
1

The BLF/CGM displays
information relating to the
operation of the console and the
status of other consoles and
extensions, including:
—the status (busy or idle) of 150
consecutive extensions within the
Meridian 1* system, when
programmed as Standard BLF
—the status (busy or idle) of all
extensions throughout the
Meridian 1 system, when
programmed as Enhanced BLF
—which console is the supervisory
console, and which consoles are
active
—supplementary information about
individual extensions, such as the
reason the person is away
(business, vacation, or illness),
when the person is due to return,
and an alternate extension where
calls to the person should be
directed
—call waiting information (not
available in North America)
—logo
—graphics
—text
—screen displays in any one of eight
languages
—adjustment of screen contrast
The BLF/CGM mounts on the
back of the console and is held on
using snapfits and two screws.
2
* Meridian 1 is a trademark of Northern
Telecom.

Software requirements
The Standard Busy Lamp Field
(SBLF) feature can be used with
any software generic (X37, X08,
X11, or X11 international with
Supplementary Features).
The Enhanced Busy Lamp Field
(EBLF) feature requires X11
Release 14 software (or later).
The Calls Waiting feature requires
the international software, X11
with Supplementary Features.
References
For details on the features,
operation and installation of the
BLF/CGM, refer to the following
Northern Telecom publications:
•M1250 and M2250 attendant
console, description
(553-2201-117)
•Telephone and attendant console
installation (553-3001-215)
•X11 features and services
(553-3001-305)
3

The console is programmed to
operate in any of the following
modes:
—Standard Busy Lamp Field (SBLF)
—Enhanced Busy Lamp Field (EBLF)
—Supervisory
There are three keys associated
with the BLF/CGM, as shown in
the table below.
If you are accessing an option on
the BLF/CGM and a call comes in
to your console, the console
returns to its normal operation.
That is, call processing takes
precedence over the functions of
the BLF/CGM.
If you make a mistake while
operating the BLF/CGM, it does
not affect the normal operation of
the console.
Mode
Key Normal (non-shift) Shift
Conference 6 BLF
Signal Source CGM
Signal Destination Mode
conf. 6/BLF
Operation
4

BLF mode
The console must be in BLF mode
in order to make selections from
the main menu. To enter BLF
mode:
1 Press the Shift key .
2 Press the BLF key .
Opening the main menu
Once the console is in BLF mode:
1 Press the Mode key .
The main menu appears on the
BLF/CGM screen, as shown.
To choose one of the options, the
console must be in BLF mode.
Press the corresponding number
on the dial pad.
5
MAIN MENU
0 BUSY LAMP FIELD
1 CALLS WAITING
2 TEXT MODE
3 GRAPHICS MODE
4 DISPLAY LOGO
5 PROG SUPPL INFO
6 SELECT LANGUAGE
7 ADJUST CONSTRAST
8 BLANK SCREEN
9 BLF START NUMBER
* RESET THE BLF/CGM
Shift
conf. 6/BLF

Adjusting the contrast
Choose 7 ADJUST CONTRAST
from the main menu. A message
appears on the screen.
There are 16 levels of contrast
between the characters you see
on the screen and the
background. Press 1 to increase
the contrast and 2 to decrease the
contrast.
Press the Mode key to return
to the main menu.
6
PRESS 1 TO MAKE
DISPLAY DARKER.
PRESS 2 TO MAKE
DISPLAY LIGHTER.
PRESS THE MODE KEY
TO RETURN
TO THE MAIN MENU

Selecting a language
Choose 6 SELECT LANGUAGE
from the main menu. The
language menu appears on the
screen.
Select a language by pressing the
corresponding number on the dial
pad. The languages availabe to
you may differ from those shown
in this example.
Press the Mode key to return
to the main menu.
7
SELECT LANGUAGE
0 ENGLISH
1 FRANCAIS
2 DEUTSCH
3 ITALIANO
4 ESPANOL
5 NORSK
6 ESPANOLLATIN AM
7 PORTUGUES
PRESS THE MODE KEY
TO RETURN
TO THE MAIN MENU

Display busy/idle status
Choose 0 BUSY LAMP FIELD
from the main menu. The
BLF/CGM displays the status of
extensions within your system.
Standard Busy Lamp Field
If the console is programmed for
the Standard Busy Lamp Field
(SBLF), the screen shows the
status of 150 consecutive
extensions. In the example, a
starting extension of 3400 has
already been programmed in.
START EXT:3400
END EXT:3549
00 1 2 3 4 5 6 7 8 9 0 1 2 3 4
1
2
3
4
5
6
7
8
9
= idle extension
= busy extension
= idle extension with supplementary information
= busy extension with supplementary information
8
START EXT 3400
END EXT 3549

The numbers along the top row of
the display represent the first digit
of the hundreds group (group of
one hundred extensions). The
numbers along the left represent
the the last digit of each
extension.
The third block on the right
represents the second hundreds
group, in this case, 3500.
To locate an extension, use the
last two digits (for extension 3482,
use 82). Find 8 along the top row
and move down until you are
aligned with the 2 along the left
and you see that extension 3482
is busy.
In the display pictured at left, the
two dark triangles represent
extension numbers 3432 and
3528.
BLF start number
You must enter the SBLF start
number so that it is displayed
when the console is in SBLF
mode.
CAUTION: The following
procedure should only be done by
an installer, as the system
software must also be changed.
If you change the start number
without also changing the system
software, the BLF/CGM may
display incorrect information.
If you are using SBLF, choose 9
from the main menu. This selects
BLF START NUMBER (you must
be in BLF mode, page 5).
The following message appears
on the screen:
ENTER THE START
NUMBER FOR THE
DISPLAY OF
150 EXTENSIONS
START EXT:
1 Enter the start number using the
dial pad.
2 Press the Mode key to return
to the main menu.
9

Enhanced Busy Lamp Field
If the console is programmed for
the Enhanced Busy Lamp Field
(EBLF), the screen shows the
status (busy or idle) of 100
consecutive extensions that begin
with the numbers that you enter.
You must first press a loop key.
The example represents a four-digit
numbering plan. An extension
number beginning with ‘35’ has
been entered, and the screen
showns the status of extensions
3500 through 3599. The same
principle applies to three-, five-,
six-, and seven-digit numbering
plans—you enter all but the last
two digits of an extension to see
the status of 100 extensions. The
numbers along the left side of the
display represent the first digit of
the hundreds group and those
along the top represent the last
digit of each extension.
0 1 2 3 4 5 6 7 8 9
0
1
2
3
4
5
6
7
8
9
= idle extension
= busy extension
= idle extension with supplementary information
= busy extension with supplementary information
10
START EXT 3500
END EXT 3599

Extensions with supplementary
information
From the Busy Lamp Field screen,
press the CGM key to see
information on all extensions
which have supplementary
information programmed. Each
screen can show supplementary
information on up to ten
extensions.
The information you see on the
screen consists of:
• EXT (the extension number)
• OUT (the reason for absence—
Business, Vacation, or Illness)
• RET (the date of the employee's
return to work)
• ALT (an alternate extension)
Press again to scroll to the
next set of ten extensions.
Entries are automatically deleted
on the employee’s date of return
to work.
Press the Mode key to return
to the screen displaying the
busy/idle status of the extensions.
You can also keep pressing
until you have scrolled through all
the pages of supplementary
information.
11
EXT OUT RET ALT
3401 B 1 - 16 3508
3455 V 1 - 23
3490 B 1 - 16
3530 I 1 - 25 3473
3544 B 1 - 18 3611

Programming supplementary
extension information
Choose 5 PROG SUPPL INFO
from the main menu. The
program mode menu appears on
the screen.
Note: You can program
supplementary information only
for telephone extensions.
Supplementary information cannot
be programmed for attendant
consoles for use in supervisory
mode.
12
PROGRAM MODE
1 ENTER
2 DELETE 1
EXTENSION 3519#
1 BUSINESS
2 VACATION
3 ILL 1
RETURNDATE 01-19
ALT EXT 3401#
PROG: 005 FREE: 145

To program supplementary
information:
1 Use the dial pad to enter the
information as shown on the
previous page. Follow the entries
for EXTENSION and ALT EXT with
an octothorpe (#). When you
enter #, the cursor moves to the
next field. The other fields are of
a fixed length, and the cursor
automatically moves to the next
field when you enter the
information.
2 Press the Mode key to return
to the main menu.
The numbers at the bottom of the
screen (PROG: 005 and FREE:
145) tell you how many
extensions have supplementary
information programmed (in this
case, 5), and how many are
available to have supplementary
information programmed (in this
case, 145).
Programmed numbers are
automatically deleted on the
return date.
If the power goes off, the
supplementary extension
information is retained.
13

Supervisory console/
Standard Busy Lamp Field
If your console is in supervisory
mode, the screen shows which
consoles are active and which
console is the supervisory
console. If programmed, your
console will go into supervisory
mode when you put the console
into Position Busy.
Three 'blocks' of information are
displayed on the screen. The first
block shows an S on its side. The
second block displays the number
of the supervisory attendant
(number one). The third block
displays the numbers of the other
consoles in the system which are
able to receive calls.
14
0 1 2 3 4 5 6 7 8 9 0 1 2 3 4
0
1
2
3
4
5
6
7
8
9
= busy or unavailable console
= active or available console
SUPERVISORY MODE
ATTENDANT STATUS

Supervisory console/
Enhanced Busy Lamp Field
If your console is in supervisory
mode, the screen shows which
consoles are active and which
consoles are unavailable (position
busy). If programmed, your
console will go into supervisory
mode when you put the console
into Position Busy.
The screen displays the numbers
of the consoles in the system
which are able to receive calls. In
the example, console numbers 5,
11, 23, 35, 41 and 48 are available.
15
0 1 2 3 4 5 6 7 8 9
0
1
2
3
4
5
6
7
8
9
= busy or unavailable console
= active or available console
SUPERVISORY MODE
ATTENDANT STATUS

Reset the BLF/CGM
Choose * RESET THE BLF/CGM
from the main menu. The reset
message appears on the screen.
This option allows you to reset all
information in the BLF/CGM. All
supplementary information is
erased. Use this option if the
memory has been corrupted,
resulting in erroneous information
in the BLF/CGM.
Dial * * * *, and all information
stored in the BLF/CGM is erased.
After all the information is erased,
the main menu appears on the
screen.
16
PRESS THE MODE KEY
TO RETURN
TO THE
MAIN MENU
OR
ENTER: * * * *
TO INITIALIZE THE
BLF/CGM AND ERASE
ALL STORED
INFORMATION.

Blank screen
Choose 8 BLANK SCREEN from
the main menu. The screen of the
Busy Lamp Field/Console
Graphics Module goes blank.
Press the Mode key to return
to the main menu.
17

Displaying Call Waiting *
information
Choose 1 CALLS WAITING from
the main menu. A bar graph
appears on the screen.
The bar graph shows the number
of calls waiting on any four
incoming call identification (ICI)
keys. The number at the bottom
of each bar shows how many calls
are waiting in each queue, up to a
maximum of nine. Each bar
represents a maximum of five
calls. If there are more than five
calls in a queue, the bar stays at
its peak.
18
* The Calls Waiting option is only available on
X11 International software.
CALLS WAITING
4 1 2 0

You can also display the total
number of calls waiting on all ICIs,
minus the number of calls waiting
on already monitored ICIs. For
example, you can set up the graph
to monitor ICIs 1, 3, and 4, and
reserve the last part to monitor
the total number of calls on ICIs 2,
5, and so on.
Press the Mode key to return
to the main menu.
Displaying graphics*
Choose 3 GRAPHICS MODE from
the main menu. A default graphic
screen is available in this mode.
Press the Mode key to return
to the main menu.
Displaying text*
Choose 2 TEXT MODE from the
main menu. The default text
screen is available in this mode.
Press the Mode key to return
to the main menu.
19
* This feature will require graphics already
developed on a computer and pasted to
the BLF/CGM.
* This feature will require text already
developed on a computer and pasted to
the BLF/CGM.