Nortel NORSTAR M7324 User manual

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Modular ICS
Central Answering Position
User Card

The central answering position
The Meridian Norstar*central answering position(CAP) consists of a Norstar M7324 telephoneand
one or twoCAP modules. A CAP moduleis anadd-ondevicethat provides 48 extra memoryorline
buttons for an M7324 telephone. You can connect up to two CAP modules to an M7324 telephone.
Your telephone is assigned as a central answering position byyourinstalleror customer service
representative.
Norstar M7324 telephone with a CAP module attached
By giving you one-touch access to many more lines,features and autodial
numbers,the CAP module makes it easier for you to:
• answer external calls
• check the status ofthe telephones in your Norstar system
• transfer calls to your co-workers' telephones
When CAP modules are first plugged into your telephone, each CAP
module button is pre-assigned either to select a lineor to dial an internal
number.
As a central answering position, withtwoCAP modules,yourtelephone can
be assigned upto120 lines.Linesare assignedto aCAP modulebeginning
with the button in the top leftcornerand moving down.
Buttons on a CAP module cannot be assigned as incomingline group or
answer buttons.These buttons can only be assigned toyour M7324
telephone. You cannotmove incoming line group buttons from your M7324
telephone to your CAP module.
After lines are assigned, anyremainingbuttons on your CAP module(s)
become internal autodial buttons, starting with the lowest default internal
number.
* Meridian and Norstar are trademarksofNortel Networks.
CAP module
M7324 telephone
Why use the CAP
module?
About pre-assigned
buttons

You can check whatis programmed onany ofyourtelephone or CAP
module buttons.
1. Press
Ä¥â .
2. Press the buttons you want to check and read the display.
3. Ensure that your buttons have the correct snap-on caps.
4. Press
Ä when you arefinished.
You can program any ofthe buttons on your CAP module that do not select
lines. These buttons can be programmed to automatically dial internal or
externalnumbers.You can also program features onto CAP module buttons.
See your M7324 Telephone User Card for information on programming
memory buttons.
The indicators ¼ beside internal autodial buttons on your CAP module
show you the status ofNorstar telephones.
Most of the telephone calls which you deal withshould involve the following
procedures:
1. Answer a call made from outside the Norstar system.
2. Determine whom the call is for.
3. Check the status of the destination Norstar telephone.
4. If the indicator is off, transfer the call to that telephone.
If you answer a call for a co-worker who is busy on another call, Norstar
offers you some usefulfeatures:
• Camp-on lets you transfer the call to them.
• Ring Again lets you know when the telephone becomes free.
• Priority Call lets you interrupt their current call.
• Message lets you send them notification to call you.
If your telephone has been assigned as a central answering position, you
cansendupto30messagesto co-workers.
See the M7324 Telephone User Card, the Modular ICS Telephone Feature
Card and the Modular ICS Prime Telephone User Card(if applicable) for
more information on using Norstar features.
Checking the
pre-assigned CAP
module buttons
Customizing your
CAP module
Monitoring
telephones
The indicator is on The indicator is off
when atelephone has an active call when atelephone has no active call
whenatelephonehasDoNotDisturb
turned on when atelephone has a call on hold and no other active call
Answering and
transferring a call
Other Norstar
documents

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*MeridianandNorstarare trademarksofNortel Networks.
Meridian Norstar is manufactured by Nortel Networks.
This document is for use with Norstar Modular ICS.
P0941571 Issue 01
Printed inCanada