Nortel m3900 series Instruction Manual

Meridian 1
M3900 Series Meridian Digital
Telephones
Description, Installation and Administration
Document Number: 553-3001-216
Document Release: Standard 5 00
Date: January 2002
Year Publish FCC TM
Copyright ©1999–2002 Nortel Networks
All Rights Reserved
Printed in Canada
Information is subject to change without notice Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense
SL-1 and Meridian 1 are trademarks of Nortel Networks

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M3900 Series Meridian Digital Telephones Description, Installation and Administration
4
Revision history
January 2002
Standard 5.00. Up-issued to include content for Meridian 1 Release 25.40 and
M3900 Phase III.
pril 2000
Standard 4.00. This is a lobal document and is up-issued for X11 Release
25.0x. Document chan es include removal of: redundant content; references
to equipment types except Options 11C, 51C, 61C, and 81C; and references
to previous software releases.
ugust 1999
Standard 3.00.
ugust 1999
Standard 2.00.
June 1999
Standard 1.00.

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553-3001-216 Standard 5 00 January 2002

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M3900 Series Meridian Digital Telephones Description, Installation and Administration
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Contents
bout this document . . . . . . . . . . . . . . . . . . . . . . . 11
Relateddocuments ........................................ 11
Functional description . . . . . . . . . . . . . . . . . . . . . . 13
Contents ................................................ 13
Referencelist ............................................ 14
Overview ............................................... 14
Enhancements for X11 Release 25 and X11 Release 25.40 . . . . . . . . 15
FullDuplexHandsfree .................................. 16
System-InitiatedLan ua eSelection ....................... 17
CallForwardEnhancementforM3900sets .................. 18
31-Di itDialin ........................................ 18
Context Sensitive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CallersList ......................................... 20
RedialList.......................................... 20
PauseinDialin Strin .................................. 21
SpecialCharacterSupport ................................ 22
M3900HeadsetStateSupport ............................. 22
Set-to-SetMessa in .................................... 22
One-Button Feature Access to Corporate Directory . . . . . . . . . . . . 25
CorporateDirectorySearchEnhancement ................... 26
Operatin parametersfortheCorporateDirectory........... 27
VirtualOffice.......................................... 27
Clearin oftheDirectoryServicesPassword ............... 28
Clearin oftheCallersListandRedialList ................ 28
AutomaticLo outforVirtualOffice ..................... 29
SpeedCallforVirtualOffice ........................... 29

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553-3001-216 Standard 5 00 January 2002
Operatin parametersforVirtualoffice ................... 29
Display-basedExpansionModule ......................... 30
FlashDownload ....................................... 30
System-InitiatedLan ua eDownload ...................... 30
Set-to-SetMessa in ................................... 30
Lan ua eselectiondurin softwareinstallation............... 31
Generalfeatures .......................................... 31
Featurekeys .......................................... 32
PersonalDirectory ................................... 32
Pro rammable Line/Feature Keys (self-labeled) . . . . . . . . . . . . 35
SoftKeys(self-labeled) ............................... 35
Pro rammableFeatures ............................... 35
Forfeaturekeyassi nmentinformationsee: ............... 36
M3901EntryTelephone ................................. 36
M3902BasicTelephone ................................. 37
M3903EnhancedTelephone ............................. 38
M3904ProfessionalTelephone ........................... 40
M3905CallCenterTelephone ............................ 42
Hardwareoptions .......................... 45
Contents ................................................ 45
Description.............................................. 46
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . . . . 47
AlternatekeycapsfortheM3905 ............................ 48
Analo TerminalAdapter(ATA) ............................ 49
ComputerTelephonyInte rationAdapter(CTIA) ............... 49
Telephone Application Pro rammin Interface
(TAPI)software .......................................... 49
Personal Directory PC Utility Software . . . . . . . . . . . . . . . . . . . . . . . . 50
Personal Directory PC Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
ExpansionModules ....................................... 51
Display-basedExpansionModule ......................... 51
Key-basedExpansionModule ............................ 51
ExternalAlerterandRecordin Interface ...................... 51

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M3900 Series Meridian Digital Telephones Description, Installation and Administration
Handset option for the M3905 Call Center Telephone . . . . . . . . . . . . 52
Headsetoptions .......................................... 52
TelephoneWallMountKit ................................. 52
FullDuplexHandsfree ..................................... 52
Configure the M3900 Series Meridian
Digital Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Contents ................................................ 55
Referencelist ............................................ 56
Description .............................................. 56
Confi ure the M3901, M3902, M3903, M3904,
andM3905telephone ...................................... 57
Tasksummarylist ...................................... 60
Confi ureforCorporateDirectoryandSet-to-Set................ 65
Messa in ............................................... 66
To clear or reset a Directory Password for
theM3900Seriestelephone .............................. 66
Confi uretheVirtualOfficeFlexibleFeatureCodes ............. 67
PrintalistorcountofVirtualOfficetelephones ................. 68
Confi uretheVirtualOfficePhantomloop..................... 68
PrintdataforVirtualandHostTerminals ...................... 69
Print M3900 firmware versions found on the system disk . . . . . . . . . . 69
Confi ure parameters for System-wide Flash Download . . . . . . . . . . 70
Confi ure parameters for the Full Duplex Handsfree (FDHF) functionality
72
Commands in LD 32 to support the Flash Download feature . . . . . . . 73
M3900Serieskeydescriptions .............................. 74
M3901keydescriptions ................................. 74
M3902keydescriptions ................................. 76
M3903keydescriptions ................................. 77
M3904keydescriptions ................................. 80
M3905keydescriptions ................................. 83

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553-3001-216 Standard 5 00 January 2002
Installation................................ 87
Contents ................................................ 87
To install the M3900 Series Meridian Di ital Telephones . . . . . . . 88
Telephonepositions .................................... 88
Towallmountthetelephone.............................. 89
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . 89
Accessory keyin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
ToinstalltheAnalo TerminalAdapter ..................... 91
ToinstallPersonalDirectoryPCUtilitysoftware ............. 94
ToinstalltheKey-basedExpansionModuleAccessory ........ 95
ToinstalltheSin leKBAFootstand ..................... 97
ToinstalltheExpansionKBAFootstand.................. 98
ToinstalltheDisplay-basedExpansionModule .............. 98
To install the handset option for the M3905
CallCenterTelephone .................................. 99
Headsetoptions ........................................ 101
ToinstallalternatekeycapsfortheM3905 .................. 101
ToinstalltheFDHFcartrid e ............................. 102
Environmental and safety considerations . . . . . . 105
Contents ................................................ 105
Referencelist ............................................ 105
Temperatureandhumidity.................................. 106
Safety and Electroma netic Compatibility . . . . . . . . . . . . . . . . . . . . . 107
Headsetconsiderations .................................... 108
Lineen ineerin ......................................... 109
M3900setpowerconsumption .............................. 109
Contents ................................................ 111
Featureoverview ......................................... 113
FlashDownloadProcedureoverview ......................... 114
Determinin software,M3900PSWV,orfirmwareversions ....... 121
X11softwareversions................................... 121
M3900lan ua ePSWVversions .......................... 121
M3900firmwareversions ................................ 122

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M3900 Series Meridian Digital Telephones Description, Installation and Administration
DetailedFlashDownloadprocedure:.......................... 123
Procedurenotes: ..................................... 128
Overlay97 .............................................. 128
Overlay32 .............................................. 131
Sin le-SetFlashDownload ............................... 131
System-wideFlashDownload............................. 132
PrintFirmwareVersionsonM3900Sets ....................... 134
QueryDiskFirmwareVersions .............................. 135
FlashDownloadadvisements................................ 138
PSDLInstallationProcedure ................................ 142
InstallationproceduresforOptions61C,81,and81C .......... 142
Performadatadump ...................................... 143
STATthehardware ....................................... 144
SplittheCores ........................................... 144
InstallsoftwareonCore/Net1 ............................... 145
Switchcallprocessin toCore/Net1 ......................... 147
TestCore/Net1 .......................................... 148
InstallsoftwareonCore/Net0 ............................... 148
Exitin splitmode ........................................ 150
Synchronizetheharddisks.................................. 152
Performadatadump ...................................... 152
InstallprocedureforOption51C ............................. 153
Performadatadump ...................................... 153
STATthehardware ....................................... 154
InstallPSDLFile ......................................... 154
TestCallProcessin ....................................... 155
Completetheup rade...................................... 156
Installation procedure for Option 11C and Option 11 Mini . . . . . . . . . 156
InstallProceduresfor81CPentiumIICallProcessor ............. 158
Performadatadump ...................................... 159
STATthehardware ....................................... 160

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CheckthatCore0isactive ................................. 160
SplittheCores ........................................... 160
InstallPSDLfileonCore/Net1.............................. 161
Switchcallprocessin toCore/Net1.......................... 162
TestCore/Net1 .......................................... 163
Exitin splitmode ........................................ 165
TestCore/Net1andCore/Net0 ............................. 165
Performadatadump ...................................... 165
Commands for System wide Flash Download of M3900 sets . . . . . . . 166
Listofterms .............................. 171