Nortel m3900 series Instruction Manual

Meridian 1
M3900 Series Meridian Digital
Telephones
Description, Installation and Administration
Document Number: 553-3001-216
Document Release: Standard 5 00
Date: January 2002
Year Publish FCC TM
Copyright ©1999–2002 Nortel Networks
All Rights Reserved
Printed in Canada
Information is subject to change without notice Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense
SL-1 and Meridian 1 are trademarks of Nortel Networks

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M3900 Series Meridian Digital Telephones Description, Installation and Administration
4
Revision history
January 2002
Standard 5.00. Up-issued to include content for Meridian 1 Release 25.40 and
M3900 Phase III.
pril 2000
Standard 4.00. This is a lobal document and is up-issued for X11 Release
25.0x. Document chan es include removal of: redundant content; references
to equipment types except Options 11C, 51C, 61C, and 81C; and references
to previous software releases.
ugust 1999
Standard 3.00.
ugust 1999
Standard 2.00.
June 1999
Standard 1.00.

Page 4 of 174
553-3001-216 Standard 5 00 January 2002

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M3900 Series Meridian Digital Telephones Description, Installation and Administration
10
Contents
bout this document . . . . . . . . . . . . . . . . . . . . . . . 11
Relateddocuments ........................................ 11
Functional description . . . . . . . . . . . . . . . . . . . . . . 13
Contents ................................................ 13
Referencelist ............................................ 14
Overview ............................................... 14
Enhancements for X11 Release 25 and X11 Release 25.40 . . . . . . . . 15
FullDuplexHandsfree .................................. 16
System-InitiatedLan ua eSelection ....................... 17
CallForwardEnhancementforM3900sets .................. 18
31-Di itDialin ........................................ 18
Context Sensitive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CallersList ......................................... 20
RedialList.......................................... 20
PauseinDialin Strin .................................. 21
SpecialCharacterSupport ................................ 22
M3900HeadsetStateSupport ............................. 22
Set-to-SetMessa in .................................... 22
One-Button Feature Access to Corporate Directory . . . . . . . . . . . . 25
CorporateDirectorySearchEnhancement ................... 26
Operatin parametersfortheCorporateDirectory........... 27
VirtualOffice.......................................... 27
Clearin oftheDirectoryServicesPassword ............... 28
Clearin oftheCallersListandRedialList ................ 28
AutomaticLo outforVirtualOffice ..................... 29
SpeedCallforVirtualOffice ........................... 29

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553-3001-216 Standard 5 00 January 2002
Operatin parametersforVirtualoffice ................... 29
Display-basedExpansionModule ......................... 30
FlashDownload ....................................... 30
System-InitiatedLan ua eDownload ...................... 30
Set-to-SetMessa in ................................... 30
Lan ua eselectiondurin softwareinstallation............... 31
Generalfeatures .......................................... 31
Featurekeys .......................................... 32
PersonalDirectory ................................... 32
Pro rammable Line/Feature Keys (self-labeled) . . . . . . . . . . . . 35
SoftKeys(self-labeled) ............................... 35
Pro rammableFeatures ............................... 35
Forfeaturekeyassi nmentinformationsee: ............... 36
M3901EntryTelephone ................................. 36
M3902BasicTelephone ................................. 37
M3903EnhancedTelephone ............................. 38
M3904ProfessionalTelephone ........................... 40
M3905CallCenterTelephone ............................ 42
Hardwareoptions .......................... 45
Contents ................................................ 45
Description.............................................. 46
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . . . . 47
AlternatekeycapsfortheM3905 ............................ 48
Analo TerminalAdapter(ATA) ............................ 49
ComputerTelephonyInte rationAdapter(CTIA) ............... 49
Telephone Application Pro rammin Interface
(TAPI)software .......................................... 49
Personal Directory PC Utility Software . . . . . . . . . . . . . . . . . . . . . . . . 50
Personal Directory PC Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
ExpansionModules ....................................... 51
Display-basedExpansionModule ......................... 51
Key-basedExpansionModule ............................ 51
ExternalAlerterandRecordin Interface ...................... 51

Contents Page7of174
M3900 Series Meridian Digital Telephones Description, Installation and Administration
Handset option for the M3905 Call Center Telephone . . . . . . . . . . . . 52
Headsetoptions .......................................... 52
TelephoneWallMountKit ................................. 52
FullDuplexHandsfree ..................................... 52
Configure the M3900 Series Meridian
Digital Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Contents ................................................ 55
Referencelist ............................................ 56
Description .............................................. 56
Confi ure the M3901, M3902, M3903, M3904,
andM3905telephone ...................................... 57
Tasksummarylist ...................................... 60
Confi ureforCorporateDirectoryandSet-to-Set................ 65
Messa in ............................................... 66
To clear or reset a Directory Password for
theM3900Seriestelephone .............................. 66
Confi uretheVirtualOfficeFlexibleFeatureCodes ............. 67
PrintalistorcountofVirtualOfficetelephones ................. 68
Confi uretheVirtualOfficePhantomloop..................... 68
PrintdataforVirtualandHostTerminals ...................... 69
Print M3900 firmware versions found on the system disk . . . . . . . . . . 69
Confi ure parameters for System-wide Flash Download . . . . . . . . . . 70
Confi ure parameters for the Full Duplex Handsfree (FDHF) functionality
72
Commands in LD 32 to support the Flash Download feature . . . . . . . 73
M3900Serieskeydescriptions .............................. 74
M3901keydescriptions ................................. 74
M3902keydescriptions ................................. 76
M3903keydescriptions ................................. 77
M3904keydescriptions ................................. 80
M3905keydescriptions ................................. 83

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553-3001-216 Standard 5 00 January 2002
Installation................................ 87
Contents ................................................ 87
To install the M3900 Series Meridian Di ital Telephones . . . . . . . 88
Telephonepositions .................................... 88
Towallmountthetelephone.............................. 89
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . . . . . 89
Accessory keyin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
ToinstalltheAnalo TerminalAdapter ..................... 91
ToinstallPersonalDirectoryPCUtilitysoftware ............. 94
ToinstalltheKey-basedExpansionModuleAccessory ........ 95
ToinstalltheSin leKBAFootstand ..................... 97
ToinstalltheExpansionKBAFootstand.................. 98
ToinstalltheDisplay-basedExpansionModule .............. 98
To install the handset option for the M3905
CallCenterTelephone .................................. 99
Headsetoptions ........................................ 101
ToinstallalternatekeycapsfortheM3905 .................. 101
ToinstalltheFDHFcartrid e ............................. 102
Environmental and safety considerations . . . . . . 105
Contents ................................................ 105
Referencelist ............................................ 105
Temperatureandhumidity.................................. 106
Safety and Electroma netic Compatibility . . . . . . . . . . . . . . . . . . . . . 107
Headsetconsiderations .................................... 108
Lineen ineerin ......................................... 109
M3900setpowerconsumption .............................. 109
Contents ................................................ 111
Featureoverview ......................................... 113
FlashDownloadProcedureoverview ......................... 114
Determinin software,M3900PSWV,orfirmwareversions ....... 121
X11softwareversions................................... 121
M3900lan ua ePSWVversions .......................... 121
M3900firmwareversions ................................ 122

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M3900 Series Meridian Digital Telephones Description, Installation and Administration
DetailedFlashDownloadprocedure:.......................... 123
Procedurenotes: ..................................... 128
Overlay97 .............................................. 128
Overlay32 .............................................. 131
Sin le-SetFlashDownload ............................... 131
System-wideFlashDownload............................. 132
PrintFirmwareVersionsonM3900Sets ....................... 134
QueryDiskFirmwareVersions .............................. 135
FlashDownloadadvisements................................ 138
PSDLInstallationProcedure ................................ 142
InstallationproceduresforOptions61C,81,and81C .......... 142
Performadatadump ...................................... 143
STATthehardware ....................................... 144
SplittheCores ........................................... 144
InstallsoftwareonCore/Net1 ............................... 145
Switchcallprocessin toCore/Net1 ......................... 147
TestCore/Net1 .......................................... 148
InstallsoftwareonCore/Net0 ............................... 148
Exitin splitmode ........................................ 150
Synchronizetheharddisks.................................. 152
Performadatadump ...................................... 152
InstallprocedureforOption51C ............................. 153
Performadatadump ...................................... 153
STATthehardware ....................................... 154
InstallPSDLFile ......................................... 154
TestCallProcessin ....................................... 155
Completetheup rade...................................... 156
Installation procedure for Option 11C and Option 11 Mini . . . . . . . . . 156
InstallProceduresfor81CPentiumIICallProcessor ............. 158
Performadatadump ...................................... 159
STATthehardware ....................................... 160

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553-3001-216 Standard 5 00 January 2002
CheckthatCore0isactive ................................. 160
SplittheCores ........................................... 160
InstallPSDLfileonCore/Net1.............................. 161
Switchcallprocessin toCore/Net1.......................... 162
TestCore/Net1 .......................................... 163
Exitin splitmode ........................................ 165
TestCore/Net1andCore/Net0 ............................. 165
Performadatadump ...................................... 165
Commands for System wide Flash Download of M3900 sets . . . . . . . 166
Listofterms .............................. 171

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M3900 Series Meridian Digital Telephones Description, Installation and Administration
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bout this document
This document applies to Meridian 1 Internet Enabled systems.
This document is a lobal document. Contact your system supplier or your
Nortel Networks representative to verify that the hardware and software
described is supported in your area.
This document introduces the M3900 Series Meridian Di ital Telephones
and provides the user with description, installation, and administration
information for the M3900 Series telephones.
Related documents
Refer to the followin documents for additional information:
•Digital Telephone Line Engineering (553-2201-180)
•Spares Planning (553-3001-153)
•Equipment Identification (553-3001-154)
•Line Cards: Description (553-3001-105)
•Features and Services (553-3001-306)
•Administration ( 3-3001-311)
•System Messages Guide (553-3001-411)
•Maintenance (553-3001-511)

Page 12 of 174 About this document
553-3001-216 Standard 5 00 January 2002

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M3900 Series Meridian Digital Telephones Description, Installation and Administration
44
Functional description
Contents
The followin are the topics in this section:
Referencelist ............................................ 14
Overview ............................................... 14
Enhancements for X11 Release 25 and X11 Release 25.40 . . . . . . . . 15
FullDuplexHandsfree .................................. 16
System-InitiatedLan ua eSelection ....................... 17
CallForwardEnhancementforM3900sets .................. 18
31-Di itDialin ........................................ 18
Context Sensitive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
PauseinDialin Strin .................................. 21
SpecialCharacterSupport ................................ 22
M3900HeadsetStateSupport ............................. 22
Set-to-SetMessa in .................................... 22
One-Button Feature Access to Corporate Directory . . . . . . . . . . . . 25
CorporateDirectorySearchEnhancement ................... 26
VirtualOffice.......................................... 27
Display-basedExpansionModule.......................... 30
FlashDownload........................................ 30
System-InitiatedLan ua eDownload ...................... 30
Set-to-SetMessa in .................................... 30
Lan ua eselectiondurin softwareinstallation ............... 31
Generalfeatures .......................................... 31
Featurekeys........................................... 32
M3901EntryTelephone ................................. 36
M3902BasicTelephone ................................. 37

Page 14 of 174 Functional description
553-3001-216 Standard 5 00 January 2002
M3903EnhancedTelephone ............................. 38
M3904ProfessionalTelephone ........................... 40
M3905CallCenterTelephone ............................ 42
Reference list
The followin are the references in this section:
•Software Conversion Procedures (553-2001-320)
Overview
M3900 telephones communicate with the Meridian 1 throu h di ital
transmission over standard twisted pair wirin . M3900 telephones can
interface with all versions of the Intelli ent Peripheral Equipment (IPE)
Di ital Line Card (DLC). The DLC supports 16 voice ports and 16 data ports.
The system software assi ns a Terminal Number (TN) to each port in the
system.
Note: M3900 Series telephones are not supported by the Enhanced
Peripheral Equipment (EPE) based Di ital Line Card.

Functional description Page 15 of 174
M3900 Series Meridian Digital Telephones Description, Installation and Administration
Enhancements for X11 Release 25 and X11 Release 25.40
The followin enhancements to the M3900 Series telephones are introduced
with X11 Release 25:
• Context Sensitive Soft Keys (M3903 and M3904)
• Set-to-Set Messa in (M3903 and M3904)
• Corporate Directory (M3903 and M3904)
• Virtual Office (M3903 and M3904)
• Support for the Display-based Expansion Module accessory (M3904)
• Flash Download of firmware to M3902, M3903, M3904 and M3905
telephones
• Lan ua e selection, durin software installation, for M3900 Series
telephone displays
The followin enhancements to the M3900 Series telephones are introduced
with X11 Release 25.40 (M3900 Phase III):
• Full Duplex Handsfree (M3904 Phase III)
• System-Initiated Lan ua e Selection (M3902, M3903, M3904, and
M3905)
• Call Forward Enhancements (M3903, M3904, and M3905)
• 31-di it dialin (M3902, M3903, M3904, and M3905)
• Callers List soft key (M3903, M3904, and M3905)
• Redial List soft key (M3903, M3904, and M3905)
• Pause in Dialin Strin (M3902, M3903, M3904, and M3905)
• Special Character Support (M3902, M3903, M3904, and M3905)
• Headset State Support (M3903, M3904, and M3905)
• Set to Set Messa in Enhancements (M3903, M3904, and M3905)
• One-button Feature Access to Corporate Directory (M3903, M3904, and
M3905)
• Corporate Directory Search Enhancement (M3903, M3904, and M3905)

Page 16 of 174 Functional description
553-3001-216 Standard 5 00 January 2002
• Virtual Office Enhancements (M3903 and M3904)
• Virtual Office Clearin of the Callers List and Redial List (M3903 and
M3904)
• Context Sensitive Soft Keys (M3905)
• Automatic Lo out for Virtual Office
• Speed Call for Virtual Office
• System-Initiated Lan ua e Download
• Set-to-Set Messa in Enhancements
• Personal Directory fixed feature key
Full Duplex Handsfree
The Full Duplex Handsfree (FDHF) functionality allows simultaneous
two-way communication durin a handsfree call. For Full Duplex Handsfree
functionality, you require an M3904 Phase III set equipped with an FDHF
cartrid e.
Refer to “Full Duplex Handsfree” on pa e 52 for information on the FDHF
hardware requirements.
The receive audio level is attenuated durin the FDHF mode while both
parties are speakin . Therefore, fluctuations in the receive volume can occur
durin the FDHF call.
Durin a call, the FDHF cartrid e can be inserted or removed from the ACM
without interruptin an established call. If the FDHF cartrid e is removed,
half-duplex operation is restored.

Functional description Page 17 of 174
M3900 Series Meridian Digital Telephones Description, Installation and Administration
Table 1 shows FDHF interoperability with other M3900 cartrid es.
To initiate Full Duplex Handsfree functionality, follow the existin steps for
Handsfree operation in the M3901, M3902, M3903, and M3904 User Guide.
System-Initiated Language Selection
With the System-Initiated Lan ua e Selection feature, the system
administrator can define a default lan ua e on a customer basis for M3902,
M3903, M3904, and M3905 sets. The default lan ua e defined by the system
administrator applies to all new M3900 sets confi ured for the customer
roup.
When the system administrator confi ures a new M3900 set, the default
lan ua e is sent to the set as part of the key map download. If necessary, the
system administrator can override the system default.
Note: If the system administrator overrides the system default, it only
affects the lan ua e on the set; it does not affect the system default.
If the user chan es the default lan ua e for their set, the new lan ua e
selection is uploaded to the Meridian 1 system. The new lan ua e selection
overrides the lan ua e confi ured for the Terminal Number (TN).
This functionality allows Virtual Office workers to store their lan ua e
selection on the Meridian 1 system. When the virtual worker lo s in to a host
set, the lan ua e selection chan es to the lan ua e defined for the virtual
worker.
Table 1
FDHF Interoperability
External
lerter and
Recording
Interface
CTI T PC Utility
FDHF YES
See Note below
YES NO YES
Note: FDHF works with the External Alerter and Recording Interface functionality; however,
FDHF does not work with the External Alerter and Recording Interface when a recording
device is connected

Page 18 of 174 Functional description
553-3001-216 Standard 5 00 January 2002
Call Forward Enhancement for M3900 sets
The Call Forward Enhancement feature modifies the method for activatin
Call Forward on M3903, M3904, and M3905 sets.
To forward your calls or chan e the previously stored Call Forward number,
perform the followin steps:
1Press the Forward key.
The previously stored Call Forward number appears, if one exists.
2If you want to keep the previously stored Call Forward number, press
Done.
If you want to enter a new Call Forward number, o to Step 3.
3Enter the new Call Forward number.
When you start to enter the new number, the initial Call Forward number
automatically deletes.
Note 1: You can use the Delete key to delete each di it in the Call
Forward number shown. To edit the number, use the Left or Ri ht
Navi ation keys to move the cursor.
Note 2: A Cancel key also appears. Press the Cancel key to exit without
chan in the previously stored Call Forward number.
4Press Done.
31-Digit Dialing
With the 31-Di it Dialin feature, M3900 display screens accommodate
dialin strin s of up to 31 di its. This allows the screens to fully display lon
dialin strin s, such as Callin Card numbers and access codes.
The M3902 set has a one-line display. Use the Left/Ri ht Navi ation keys to
scroll throu h the di its on the line.
M3903, M3904, and M3905 display screens accommodate 24 characters on
each line. For dialin strin s reater than 24 characters, the number
automatically wraps to the second line.

Functional description Page 19 of 174
M3900 Series Meridian Digital Telephones Description, Installation and Administration
Table 2 lists the features that support 31-Di it Dialin on M3902, M3903,
M3904, and M3905 sets.
Context Sensitive Soft Keys
The four keys immediately below the display on the M3903, M3904, and
M3905 telephones are referred to as Soft Keys. The function or features
accessed by these keys varies dependin on:
• the features confi ured for the telephone
• whether the phone is on-hook, off-hook, or on a call
• whether the Options List, Directory/Lo , or Applications are in use
With Context Sensitive Soft Keys, only the features that are applicable and
confi ured for your telephone appear on the soft labels above these keys.
For example, while you are on a call, you may have access, via the Soft Keys,
to features such as Transfer and Conference. You will not, however, have
access to Forward since you do not forward your telephone while on a call.
The followin features can be accessed throu h the Context Sensitive Soft
Keys:
• Call Lo (Callers List)
• Call Lo (Redial List)
• Call Transfer (TRN)
• 6 Party Conference (AO6)/3 Party Conference (AO3)
Table 2
Features that support 31-Digit Dialing
M3902 M3903 M3904 M3905
Personal
Directory
XX
Call Log X X X
Redial X X X
Predial X X X X

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553-3001-216 Standard 5 00 January 2002
• Call Forward (CFW)
•RinAain(RGA)
• Call P ark (PRK)
• Rin in Number Pickup (RNP)
• Speed Call (SCU/SCC/SSU/SSC)
• Privacy Release (PRS)
• Char e Account (CHG)
• Callin Party Number (CPN)
Callers List
M3900 Phase III introduces a Callers List soft key for M3903, M3904, and
M3905 sets. Press either the soft key or the pro rammable feature key to o
directly to the new callers in the list.
Note: If there are no new callers in your Callers List, when you press the
Callers List soft key or pro rammable feature key, you o directly to the
old Callers List.
The default soft key assi nment for the Callers List is 27. However, if the
system administrator confi ures a Callers List pro rammable feature key, the
Callers List soft key is automatically removed. If necessary, the system
administrator can add the soft key back on the predefined soft key number.
Password protection applies to One-Button Feature Access to the Callers List.
If the password is enabled, when you press the Callers List soft key, a prompt
appears requestin password entry. Once you enter the correct password, you
can access the “new” Callers List.
Redial List
M3900 Phase III introduces a Redial soft key for M3903, M3904, and M3905
sets. Press either the soft key or the pro rammable feature key to o directly
to the Redial List.
The default soft key assi nment for the Redial List is 28. However, if the
system administrator confi ures a Redial List pro rammable feature key, the
Redial List soft key is automatically removed. If necessary, the system
administrator can add the soft key back on the predefined soft key number.