Nortel M7410 Instruction Manual

Enterprise Edge
Feature Programming
Telephone Guide
© 1999 Nortel Networks
P0908510 Issue 02

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
Contents
Chapter 1 Getting Started 11
Using this guide 11
Before you start 11
What you’ll need to do programming 11
Understanding the telephone buttons 12
Using the buttons under the display 12
The M7410 Cordless Telephone (CT) 14
Chapter 2 Answering calls 15
Answering incoming calls with Hunt Groups 15
Answering an incoming call 15
Line buttons 15
What line indicators mean 16
Rings you may hear 16
Answering calls at a prime telephone 16
Using a central answering position (CAP) module 17
Customizing your CAP module 17
Monitoring telephones with the CAP module 17
Release button 18
Hearing aid compatibility 18
Viewing information about a call on the display 18
Using Call Information for a particular call 18
Displaying Call Information before or after answering 19
Displaying Call Information for a call on hold 19
Making Call Display information appear automatically at a telephone
19
Changing which information is shown first about a call 20
Picking up a call ringing at another telephone 20
Answering any ringing telephone using Directed Pickup 20
Answering any ringing telephone using Group Pickup 20
Changing a telephone’s pickup group 21
Trunk Answer 21
Answering a call using Trunk Answer 22
Answer buttons 22
Creating a Conference Call 23
Disconnecting one party 23
Independently holding two calls 24
Putting a conference on hold 24
Removing yourself from a conference 25
Listening to a call as a group 26

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Canceling Group Listening 26
Using Handsfree/Mute 26
Answering calls without lifting the receiver 26
Making calls without lifting the receiver 27
Muting Handsfree 27
Changing a regular call to handsfree 27
Changing a handsfree to a regular call 27
Using Handsfree 27
Changing Handsfree for a telephone 28
Handsfree Answerback 28
Turning Privacy on or off for a call 29
Creating a conference by releasing privacy 29
Making a call private 29
Checking call length using Call Duration Timer 29
Disconnecting by accident 30
Time 30
Chapter 3 Making calls 31
Choosing a line using a line button 32
Line pools 32
Using a line pool to make a call 33
Programming a memory button with a line pool feature code 33
Changing how you dial your calls 34
Using Standard dial 34
Using Automatic dial 34
Using Pre-dial 34
When the internal number you have called is busy 35
Priority Call 35
Making a priority call 35
Giving a telephone the ability to make priority calls 35
Using Ring Again 36
Turning on Ring Again 36
Canceling Ring Again 36
Chapter 4 Time savers for making calls 37
Storing a number on a memory button for Autodial 37
Adding an autodial button 37
Choosing a line for Autodial 37
Using intercom as the line for Autodial 38
Using Last Number Redial 39
Preventing a telephone from using Last Number Redial 39
Using Speed Dial 39
Making a speed dial call 40
Changing and adding System Speed Dials 40

Contents 5
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
Adding or changing User Speed Dial 40
Using Saved Number Redial 41
Saving a number 41
Dialing a saved number 42
Preventing a telephone from using Saved Number Redial 42
Chapter 5 Handling many calls at once 43
Using Hold 43
Retrieving a held call 43
Holding automatically 43
Listening on hold 43
Holding a call exclusively 44
Using Call Queuing 44
Chapter 6 Transferring calls 45
Using the transfer feature 45
Transferring a call 45
Transferring external calls 45
Canceling a transfer 46
Using Camp-on 47
Parking a call 48
Retrieving a parked call 48
Using Call Park 48
Using Callback 50
Chapter 7 Forwarding your calls 51
Forwarding your calls to another telephone 51
Canceling Call Forward 51
Using Call Forward at your telephone 51
Overriding Call Forward 52
Changing the automatic Call Forward settings for a telephone 52
Changing Forward no answer 52
Changing the delay before a call is forwarded 52
Forward on busy 52
DND on Busy 53
Call Forward and voice mail 53
Line Redirection 54
Turning on Line Redirection 54
Canceling Line Redirection 55
Allowing a telephone to redirect calls 55
Turning the redirect ring for a telephone on or off 55
How Line Redirection is different from Call Forward 57
Using Line Redirection 57

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Chapter 8 Communicating in the office 59
Paging 59
Making a page announcement 59
Activating and deactivating the ability to page 59
Creating page zones 60
Using Page with external paging equipment 61
Sending messages 61
Sending a message 61
Canceling a message you have sent 62
Viewing your messages 62
Replying to a message 62
Replying to a message using an analog telephone connected to an
ASM 63
Removing items from your message list 63
Removing items from your message list using an analog telephone
connected to an ASM 64
Viewing messages you have sent 64
Using Voice Call 65
Making a Voice Call 65
Muting Voice Call tones 65
Answering a Voice Call without touching your telephone 65
Preventing Voice Calls to your telephone using Voice Call Deny 66
Canceling Voice Call Deny 66
Chapter 9 Tracking your incoming calls 67
Using Call Log 67
Call Log options 68
Logging a call manually 68
Deleting old log items 68
Viewing your Call Log 68
Viewing a Call Log item 69
Erasing log items 69
Making a call using Call Log 69
Creating a password to your Call Log 70
Changing your Call Log password 70
Deleting an assigned password 70
Programming a telephone to log calls automatically 71
Using voice mail 72
Chapter 10 Customizing your telephone 73
Finding out what a button does using Button Inquiry 73
Making the display darker or lighter using Contrast adjustment 73
Changing the language on the display 74
English 74
French 74

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
Spanish 74
Programming a feature code onto a memory button 74
Programming feature buttons 74
Erasing a feature button 75
Applying button cap labels 76
Types of button caps 76
Identifying the telephones 76
Enterprise Edge default button assignments 77
Rules of default button assignment 77
M7310 telephone button defaults 78
M7324 telephone button defaults 79
M7100 telephone button defaults 79
Moving line buttons 79
Changing the type of ring 80
Adjusting the Ring volume 80
Hiding the message or calls indication 81
Restoring the messages and calls indication 81
Chapter 11 Hunt Groups 83
Members of the group 84
Distribution mode 84
Chapter 12 Telephone features 85
Installing Enterprise Edge telephones 85
Naming a telephone or a line 86
Moving telephones 87
Stopping calls from ringing at your telephone using Do Not Disturb
(DND) 87
Stopping calls 87
Refusing to answer a call 87
Canceling Do Not Disturb 87
Using Do Not Disturb 88
Using Background Music 88
Turning Background Music off 88
Chapter 13 ISDN PRI 89
Benefits 89
ISDN PRI features 89
Network Name Display for PRI 89
Name and number blocking for PRI 90
Emergency 911 Dialing 90
2-way DID 90
Call by Call service selection for PRI 91

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Dialing Plan and PRI 91
Service provider features 92
Call Forward 92
Canceling Call Forward 92
Calling the number your calls are forwarded to 92
Automatic Call Back 92
Automatic Recall 93
ISDN applications for PRI 93
Videoconferencing and video telephony 93
Desktop conferencing 93
File transfer 93
Telecommuting 93
Group 4 fax 93
Remote LAN access 93
Leased line backup 93
LAN to LAN bridging 94
Internet and database access 94
Chapter 14 Using System features 95
Using alternate or scheduled services 95
Preventing certain calls from being made 95
Making additional telephones ring 95
Changing the lines used by outgoing calls 95
Turning Services on and off 95
Turning Services on and off using feature codes 96
Viewing the active Services from a two-line display telephone 96
Viewing the active Services from a one-line display telephone 97
User passwords 98
Registration password 98
Clearing a Call Log password 98
Using special telephones 98
Direct-dial 98
Changing the direct-dial telephone assignments 99
Hotline 99
Bypassing a Hotline 99
Making a telephone a hotline telephone 99
Control telephone 100
Using Set lock 100
Changing Set Lock programming for a telephone 100
Using an auxiliary ringer 101
Turning the auxiliary ringer for a telephone on or off 101
Using Host System dialing signals 101
Link 101
Preventing a telephone from using Link 101
Pause 102

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P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
Long Tones 102
Programmed Release 102
Run/Stop 103
Wait for Dial Tone 103
Using pulse dialing for a call 103
Using your Enterprise Edge system from an external location 103
Controlling access to your Enterprise Edge system 104
Direct inward system access (DISA) 104
Class of Service (COS) 104
Maintaining security 105
Accessing Enterprise Edge remotely over the public network 105
Tones 105
Using Class of Service (COS) passwords 106
Changing your Class of Service 106
Chapter 15 General System features 107
Pulse or tone dialing 107
Disconnect supervision 107
Hunt Groups 107
Internal numbers 107
Line assignment 107
Target line 108
Line pools 108
Overflow call routing 108
M7100 telephone 109
Memory buttons 109
One-line display 109
Prime line 110
Private lines 110
Volume bar 110
Wall mounting 110
Chapter 16 Hospitality Services 111
Alarm time (AL) feature 111
Hospitality Services admin alarm feature 113
Room occupancy (RO) 114
Room condition (RC) 114
Hospitality programming 116
Chapter 17 Companion Features 117
Using your portable telephone 117
Using Enterprise Edge features 118
Using new features 119
Supporting additional features for portables 120

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Chapter 18 Troubleshooting 121
Using the alarm telephone 121
Reporting and recording alarm codes 121
Testing the telephone 121
Testing the telephone display 122
Testing the telephone buttons 122
Testing the speaker in the telephone handset 122
Testing the telephone headset 123
Testing the telephone speaker 123
Testing the power supply to a telephone 123
Chapter 19 Common feature displays 125
Chapter 20 Appendix A: Feature Codes 129
Chapter 21 Index 135

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
Getting Started
Your Enterprise Edge telephone system has many powerful features that can be
customized to keep up with changes in your workplace.
Using this guide
This guide provides information on personal programming, which is donefrom the
user’s telephone set, such as personal speed dials, transferring a call, and so on.
Before you start
Before you begin programming, plan what changes you want to make. Record the
changes so that you have the information at hand. For example, if you are going to
program system speed dial numbers, create a record so that you have all the
numbers and codes handy once you start programming.
What you’ll need to do programming
Personal programming is done right on your telephone by pressing the ƒ
button followed by an activation code. For your convenience, a summary of all the
Feature button programming is provided in Appendix A.
System programming is done using the Unified Manager. The Unified Manager is
the tool used to program settingsfor the Enterprise Edge telephony features, as well
as settings for individual telephones and external lines. Multiple levels of
programming are accessible through the Unified Manager. You access the
Enterprise Edge Unified Manager from your web browser. For more information
about navigation and making selections using the Unified Manager, see the
Enterprise Edge Programming Operations Guide.
Emergency 911 Dialing
Emergency 911 Dialing is the capability to access a public emergency response
system by dialing the digits “9-1-1”
Emergency 911 Dialing
State and local requirements for support of Emergency 911 Dialing service by
Customer Premises Equipment vary. Consult your local telecommunications
service provider regarding compliance with applicable laws and regulations.
1

12 Getting Started
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Understanding the telephone buttons
Take afew minutes to study the telephone buttons. The M7324 is different from the
M7310 and M7208 in two ways: it does not have dual memory buttons or a shift
button.
Using the buttons under the display
The three display buttons are used for telephone features but what each button does
depends on what the display shows. Some display instructions that you may see
when making changes on the system are OK, CHANGE or COPY. In this guide, display
button instructions are underlined.
Display buttons
M7310 M7324
Dual memory
buttons
Shift button
Display button

Getting Started 13
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
M7310
Dial pad Used for dialing numbers when you are making calls.
It’s also used for entering numbers and letters when
you’re programming.
Display Shows instructions for everyday calling as well as for
programming.
Display buttons Have a variety ofuses.Thecurrentuseisshown onthe
display above each button.
Memory buttons Dial a number or feature code stored on the button.
Dual memory buttons Can store two numbers or feature codes (used with the
shift button).
Shift button Press the shift button before a dual memory button to
activate the second number or feature code stored on
a dual memory button.
Feature button Allows you to enter a feature code while using or
programming the telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
87
95
23
1
4
4
6
1
2
3
4
5
6
7
8
9

14 Getting Started
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
The M7410 Cordless Telephone (CT)
The M7410CT allowsyoutomovefreely aroundyour workspaceand stillhave full
access to all your Enterprise Edge system features.
The effective operating radio range in your facilitywill be dependent upon building
construction and the internal layout of the facility. Typically, a dense office
environment will yield an effective operating radio range of 125 to 150 feet.
Operating radio ranges will be enhanced in more open office environments.
Note: Note: Up to 15 M7410 CT users can be accommodated on one Enterprise
Edge system.
The M7410 CT uses advanced digital technology to provide a quality audio path
over a 900 MHz radio link. Establishing calls over a radio link are comparable to
wire line communications but expect small delays when the handset is brought into
service from an on-hook position.
The M7410 CT mixes voice and data communications paths together, making it
very difficult for anyone to tune in and eavesdrop on conversations. The M7410 CT
is equipped with automatic channel scanning capabilities. The M7410 CT
automatically searches for a new channel when interference is detected.

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
Answering calls
Answering incoming calls with Hunt Groups
Your Enterprise Edge system allows you to establish Hunt Groups in your system.
Hunt Groups are a group of Enterprise Edge set DNs that can be called by a single
directory number. The Hunt Groups feature ensures calls are easily routed to the
appropriate people. You can program
• the members for a Hunt Group
• member position within a Hunt Group
• how calls are distributed
• how long a call spends looking for available members
• what happens if all members are busy
For more information on Hunt Groups see the Enterprise Edge Programming
Operations Guide.
Answering an incoming call
There are three indications of an incoming call: ringing, a line button flashing, and
a message on the display. You do not necessarily receive all three indications for
any particular call. Forexample, you may have a line that has been set up notto ring
at yourtelephone. If so,you see only aflashing linebutton. Thereare many possible
combinations, depending on how your system is set up. See Choosing a line using
a line button on page 32 for more information on the use of lines.
If you receive a priority call and your telephone has no free internal line buttons,
you cannot transfer the priority call, you must accept or release it.
Line buttons
One line button for each line is assigned to your telephone. Press the line button to
select the line you want to answer or use to make a call. Having several line buttons
gives you immediate access to more than one line.
The M7100telephone has twointercom pathswhich are used insteadof linebuttons
to answer and make calls. Each M7100 can be assigned two lines. You can press
˙to switch between two calls, one active and one on hold.
2

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Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
What line indicators mean
Rings you may hear
Answering calls at a prime telephone
Each linein an Enterprise Edge system canbe assigned a prime telephone.Calls not
answered at their normal destinations are transferred to the prime telephone. The
prime telephone is usually the attendant’s telephone. The installer or customer
service representative programs a prime telephone for a line.
Displays
ºFlashing on and off for
equal lengths of time There is an incoming call on the line.
ºFlashing on and off
more quickly You have placed a call on hold.
ºFlashing on for longer
than off Someone else has put a call on hold on that line.
ºOn, not flashing You are connected to the call on that
line or the line is in use elsewhere.
Off The line is free.
Adoublebeepeveryten
seconds A call has been camped to your telephone.
A long single ring There is an external call on the line for you.
A shorter double ring There is an internal call on the line for you or
a call is being transferred to you.
A brief single ring A call is being redirected on one of your
redirected lines. You cannot answer this
call.
Three beeps
descending in tone You are receiving a priority call.
The person at telephone 221 has forwarded
a call to you using Do Not Disturb.
The system has transferred a call to you
from a telephone with Do Not Disturb turned
on.
Nobody answered this call so the system
transferred it to you.
Someone has camped, parked or
transferreda callonline061, butno one has
answered it. Press CALLBACK or the line
button to connect to the call.
There is no telephone that can receive a call
on line 061 so the system has transferred it
to you.
The call coming in on line 002 was intended
for target line 052. Line 052 is busy so the
call has come to you.
For other displays, see Common feature displays on page 125.
DND from 221
DND transfer
DRT Line001
Line061 callback
CALLBACK
Line061 to prime
Line002>Line052

Answering calls 17
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
Using a central answering position (CAP) module
A central answering position (CAP) is an Enterprise Edge M7324 telephone and a
CAP module that your installer or customer service representative programmed as
a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is
best if the CAP is the prime telephone and direct-dial telephone for the lines and
telephones it serves.
A CAP module is an add-on device that provides 48 extra memory or line buttons.
You can connect one or two Enterprise Edge CAP modules to the telephone to
increase the number of lines it can handle.
When a CAP module is first plugged into your telephone, some of the module
buttons are already programmed to dial an internal number.
Customizing your CAP module
If your installer has programmed the CAP module to be the central answering
position for your system, you can move external lines onto the CAP module by
using ƒ•°⁄. See Moving line buttons on page 79.
Any of the buttonson your CAP module that do not select lines can be programmed
to dial internal or external numbers automatically. You can program features onto
CAP module buttons. See Time savers for making calls on page 37 and
Customizing your telephone on page 73 for information on programming memory
buttons.
Buttons on a CAP module cannot be assigned as answer buttons.
Monitoring telephones with the CAP module
The indicators ˆ beside internal autodial buttons on your CAP module show the
status of Enterprise Edge telephones.
The indicator is on when the telephone has:
• an active call
• Do Not Disturb turned on

18 Answering calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
The indicator is off when a telephone has:
• no active call
• a call on hold and no other active call
Release button
Pressing ®ends a call. You do not have to put the receiver down. ®also ends
feature programming.
While you are on a call, do not press ®to end a feature you are using. If you do,
you disconnect the call. Use ƒinstead.
Hearing aid compatibility
The receivers on all Enterprise Edge telephones are compatible with hearingaids as
defined in the FCC rules, Part68, section 68.316. Not all hearingaids are optimized
for use with a telephone.
Viewing information about a call on the display
If you subscribe to Call Display services from your local telephone company, one
line of information about an external caller is displayed after you answer.
Depending on the setting and the external information available, either the caller’s
name or telephone number is displayed.
When you transfer anexternal call to anotherEnterprise Edge user, thisinformation
is displayed on the recipient’s telephone.
Call Display information becomes available between the first and second ring of an
incoming call. If you answer before the Call Display information is available on
your display, and you press ƒ°⁄⁄, you see only the line number or line
name.
To use logging features with Call Display, see Using Call Log on page 67.
Using Call Information for a particular call
ƒ°⁄⁄
Call Information allows you to see information about incoming calls. This
information is more detailed than the Call Display information you can receive
automatically. For external calls, you can display the caller’s name, telephone
number, and the line name. For an internal call, you can display the caller’s name
and their internal number. You can see information for ringing, answered, or held
calls.
Tip
You can send up to 30 messages from a CAP.

Answering calls 19
P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
Call Information is available for calls even if they have been transferred, forwarded
or rerouted in some way.
Names and numbers for external calls are displayed only if you have subscribed to
Call Display services from your telephone company.
Displaying Call Information before or after answering
To find out who is calling or to display information about your current call:
1. Press ƒ°⁄⁄.
2. Press £or VIEW to display more information about an external call.
Call Display information becomes available between the first and second ring of an
incoming call. If you answer before the Call Display information is available on
your display, and you press ƒ°⁄⁄, you see only the line number or line
name.
Displaying Call Information for a call on hold
1. Press ƒ°⁄⁄. The display reads ˆSelect a call.
2. Select the line on hold. Information about the call is displayed.
3. Press £or VIEW to display more information about an external call.
Making Call Display information appear automatically at a telephone
Each telephone that rings for an external line can display Call Display information
for that line. After the call is answered, Call Display information is always shown
at the telephone that answered the call. Your installer or customer service
representative can program telephones to have automatic Call Display.
Tip
Call Log displays the same information as Call Information, along with the
date and time of the call, and the number of times the caller called.
Tip
If your telephone automatically displays Call Display information for a call,
you still need to press ƒ°⁄⁄ before you can press £or VIEW
to display more information about the call.