Karel evm224 User manual
Karel EVM224
Auto Attendant & Voice Mail
Easy to Use
Owner’s
Guide
Edition 3.1
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INTRODUCTION
This Easy to Use Owner's Guide provides an overall reference on the
EVM224 Auto Attendant facilities of KAREL MS224 Telephone System.
Optionally, EVM224 may have Voice Mail facilities.
Auto Attendant facilities mainly serve the external callers by guiding
them throughout their calls with messages pre-recorded by the
System Supervisor. Hence, this guide does not cover any extension
user facility for Auto Attendant. The only two Auto Attendant facilities
available for the operator are given in the last pages.
Voice Mail, on the other hand, offers facilities to extension users.
These facilities are given in the three main parts:
1) In the first part, the Voice Mail facilities available for all the users
are given.
2) In the second part, the Voice Mail facilities available for the
extension users who are calling the system from outside are
given.
3) In the third part, the operator only facilities are given.
Notes:
• External callers, who want to access any Auto Attendant or Voice
Mail service must use Tone Dialing (DTMF) telephone sets.
• If a user receives music or silence upon attempting to use any
Auto Attendant or Voice Mail facility, this means that the EVM224
is busy. In this case the user may wait off hook till the EVM224
gets idle or hang up and try again later.
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I. EXTENSION SERVICES
I.1. TEMPORARY ABSENT MESSAGE (8648)
Allows leaving a temporary message to be read to the calling parties. The message
is cleared at the next use of the extension telephone.
• ACTIVATE • CLEAR
Lift handset. Lift handset.
Dial any digit.
Message is cleared.
Record message within 30 seconds
after hearing “beep”.
Hang up.
I.2. PERMANENT ABSENT MESSAGE (737)
Allows recording a permanent message and activating this message whenever you
will be absent.
• ENTER • CLEAR
Lift handset. Lift handset.
Record message within 30 seconds
after hearing “beep”. Receive internal dial tone.
Hang up.
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• ACTIVATE • CANCEL
When you are leaving: When you are back:
Lift handset.
Lift handset.
The message is first read and then
activated. Receive internal dial tone.
Receive internal dial tone.
• NOTES
1. The message is automatically activated just after it is recorded.
2. If both the Temporary and Permanent Absent Messages are activated, the
Temporary Absent Message is read to the calling parties.
I.3. LEAVING A MESSAGE (82)
Allows leaving a message at an extension if he is busy, not answering or has left an
Absent Message.
• ACTIVATE
You are receiving busy or ring-back tone or Absent Message upon calling
an extension.
Record message within 30 seconds after hearing “beep”.
Hang up.
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I.4. LISTENING TO THE NEW MESSAGES (8646)
Allows listening to the new messages left at your extension. The operator can use
this facility to listen to the messages left at the system in Night Mode as well. When
there are new messages, the system warns you in the following ways:
a) The dial tone becomes discontinuous.
b) The telephone rings for half a second each time you hang up.
c) The telephone rings once for every 10 minutes.
• ACTIVATE
Lift handset.
Dial your password (if you have one).
Listen to message(s).
Receive internal dial tone.
• NOTES
1. If there are more than one message, they are listened to in the record
order.
2. The number of the message being listened to is displayed on the
telephone, if a KAREL Console or Feature Phone is used.
3. The messages listened to are cleared 15 minutes later, unless they are
locked as described in Processing Messages.
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I.5. LISTENING TO ALL THE MESSAGES (8645)
Allows listening to the new messages left at your extension as well as the
messages previously listened to if they are not cleared yet. The operator can use
this facility to listen to the messages left at the system in Night Mode as well.
• ACTIVATE
Lift handset.
Dial your password (if you have one).
Listen to message(s).
Receive internal dial tone.
• NOTES
1. If there are more than one message, they are listened in the record order.
2. The number of the message being listened to is displayed on the
telephone, if a KAREL Console or Feature Phone is used.
3. Each time the messages are listened to again within the period of 15
minutes (i.e. before they are cleared by the system); the system postpones
clearing these messages for another 15 minutes so that they can be
listened to again.
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I.6. RECORDING EXTERNAL CALLS (#
##
#)
• START RECORDING • STOP RECORDING
You are conversing
with an external party.
You are recording your external call.
Hold the call.
Hang up,
or Hold the call.
Dial your extension
number.
Retrieve the call.
Receive “beep”.
Recording starts.
Go on
conversing.
Go on conversing.
• NOTES
1. An external call can be recorded as long as the VM capacity of EVM224
lets.
2. The recorded external call can be listened to as described in Listening To
The New Messages or Listening To All The Messages.
3. The system does not have any of the warnings described in Listening To
The New Messages about the recorded external call.
4. The recorded external call is cleared 15 minutes after it is listened to,
unless it is locked as described in Processing Messages.
5. Each time recorded external call is listened to within the period of 15
minutes (i.e. before it is cleared by the system); the system postpones
clearing the recorded external call for another 15 minutes so that it can be
listened to again.
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I.7. PROCESSING MESSAGES
While listening to the messages or recorded external calls using any of the relevant
features that are explained throughout this guide, the system facilitates certain
operations by pressing certain digits.
• ACTIVATE
You are listening to one of your messages.
You can dial:
To go back to the beginning of current message and restart listening to.
To skip the rest of message and start listening to next message.
To go back 3 seconds and restart listening to.
To go back 3 seconds, increase the voice level of message and restart
listening to.
To go back 3 seconds, decrease the voice level of message and restart
listening to.
To lock current message, skip the rest of current message and start
listening to next message.
To clear current message and start listening to next message.
• NOTES
1. The locked messages are preserved until they are listened to again as
described in Listening To The New Messages or Listening To All The
Messages. After the locked messages are listened to, they become
unlocked (i.e. 15 minutes clearing period starts) unless they are locked
once more.
2. If there are locked messages, the system warns you as described in
Listening To The New Messages.
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I.8. TEMPORARY REMINDER MESSAGE (8389)
Allows setting a reminder time and entering a message to be read at this time.
• ACTIVATE • CANCEL
Lift handset.
Lift handset.
Dial hour (00..23) and
minute (00..59).
Hang up.
Record message within
30 seconds after hearing
“beep”.
Hang up.
• NOTES
1. When it is the time, your telephone starts ringing with a special reminder
ring cadence. Upon lifting the handset the message is read repetitively
until you hang up and it is cleared after then. Otherwise, the telephone
continues ringing for 2 minutes.
2. In case you are busy at the reminder time, the telephone will ring just after
you hang up.
3. This service is valid only for 24 hours.
4. Both the reminder time and the Reminder Message are automatically
canceled if any other kind of reminder or wake-up service is activated.
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I.9. PERMANENT REMINDER MESSAGE (83879)
Allows setting a time to ring the telephone everyday and entering a message to be
read at this time.
• ACTIVATE • CANCEL
Lift handset.
Lift handset.
Dial hour (00..23) and
minute (00..59)
Hang up.
Record message within 30
seconds after hearing “beep”.
Hang up.
• NOTES
1. Once this feature is activated, your telephone rings with a special reminder
ring cadence, everyday at the reminder time. Upon lifting the handset the
message is read repetitively until you hang up. Otherwise, the telephone
continues ringing for 2 minutes.
2. In case you are busy at the reminder time, the telephone will ring just after
you hang up.
3. Both the reminder time and the Reminder Message are automatically
canceled if any other kind of reminder or wake-up service is activated.
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II.SERVICES FOR EXTERNAL CALLERS
II.1. LEAVING A MESSAGE AT AN EXTENSION
An external caller who calls an extension directly through an Auto Attendant or
DISA (Direct Inward Subscriber Access) line can leave a message at that extension
if the extension is busy or not answering, or has left an Absent Message.
• ACTIVATE
The external party calling the system through Auto Attendant or DISA
line, is receiving busy tone, ring back tone, or Absent Message after
dialing an extension number.
Record message within 30 seconds after hearing “beep”.
Hang up.
• NOTES
1. Consult the System Supervisor for DISA and Auto Attendant lines
available on the system.
2. If the external party waits until the end of 30 seconds message reading
period, the discontinuous DISA tone is sent to him again. During this tone
he can dial another extension number. By this way, the external caller
calling through an Auto Attendant line is allowed to leave as much as four
different messages to the extensions. (This number is nine for the external
parties calling from DISA lines.) After the last 30-second period, the
external caller is diverted to the operator.
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II.2. LISTENING TO THE MESSAGES
CALLING FROM OUTSIDE
Provided that you have a password and a Temporary Absent Message and there is
a line programmed to ring at your extension, you can listen to the messages by
calling the system through this line. The operator can use this facility to listen to the
messages left at the system in Night Mode as well.
• ACTIVATE
Call the line that is programmed to ring at your extension.
Receive “beep”.
Dial your password immediately before your Temporary Absent Message.
Receive discontinuous tone (DISA dial tone).
Dial your extension number.
Dial your password.
Listen to message(s).
Hang up.
• NOTES
The messages listened to are not cleared after 15 minutes. Instead they are
preserved until you listen to them from your extension telephone.
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II.3. CHANGING THE TEMPORARY ABSENT MESSAGE
CALLING FROM OUTSIDE
Provided that you have a password and a Temporary Absent Message and there is
a line programmed to ring at your extension, you can change your Temporary
Absent Message by calling the system through this line.
• ACTIVATE
Call the line that is programmed to ring at your extension.
Receive “beep”.
Dial your password immediately before your Temporary Absent Message.
Receive discontinuous tone (DISA dial tone).
Dial your extension number.
Receive your Temporary Absent Message.
Record your new Temporary Absent Message within 30 seconds after hearing
“beep”.
Hang up.
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II.4. LISTENING TO THE MESSAGES
CALLING FROM DISA LINES
Allows listening to the messages left at your extension calling the system through a
DISA line. The operator can use this facility to listen to the messages left at the
system at Night Mode as well.
• ACTIVATE
Call a DISA line of the system.
Receive discontinuous tone (DISA dial tone).
Dial your extension number.
Dial your password (if you have one).
Listen to message(s).
Hang up.
• NOTES
1. Consult the System Supervisor for the DISA lines available on the system.
2. The messages listened to are not cleared after 15 minutes. Instead they are
preserved until you listen to them from your extension telephone.
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III.OPERATOR ONLY SERVICES
III.1. WAKE-UP MESSAGE (83889)
Allows setting a time to ring any extension telephone and entering a message to be
read at this time.
• ACTIVATE • CANCEL
Lift handset.
Lift handset.
Dial extension number. Dial extension number.
Dial hour (00..23) and minute
(00..59). Hang up.
Record message within 30
seconds after hearing “beep”.
Hang up.
• NOTES
1. When it is the time, the extension telephone starts ringing with a special
ring cadence. Upon lifting the handset the message is read repetitively
until the extension hangs up and it is cleared after then. Otherwise, the
telephone continues ringing for 2 minutes.
2. In case the extension is busy at the reminder time, his telephone will ring
just after he hangs up.
3. This service is valid only for 24 hours.
4. Both the reminder time and the Reminder Message are automatically
canceled if any other kind of reminder or wake-up service is activated.
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III.2. NIGHT MODE (879 or 858)
Provided that EVM224 offers Voice Mail facilities and the Night Mode Greeting
Message is recorded, Night Mode can be activated in two ways.
• ACTIVATE (ANSWER &RECORD MESSAGE)
Lift handset.
The Night Mode Greeting Message is first read and
then Night Mode is activated.
Receive internal dial tone.
The external party calling the system in Night Mode hears the Night Mode Greeting
Message and then the system lets him leave a message to the system for a period of
30 seconds. At the end of 30 seconds, the line is released
• ACTIVATE (ANSWER ONLY)
Lift handset.
The Night Mode Greeting Message is first read and
then Night Mode is activated.
Receive internal dial tone.
The external party calling the system in Night Mode hears the Night Mode
Greeting Message and then the line is released immediately.
• NOTES
Consult the System Supervisor for Night Mode Greeting Message.
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III.3. LISTENING TO THE MESSAGES
CALLING FROM OUTSIDE IN NIGHT MODE
Allows listening to the messages left at your extension and at the system by calling
from outside in Night Mode, provided that you have a password.
• ACTIVATE
Call the system.
Receive “beep”.
Dial your password immediately before Night Mode Greeting
Message.
Listen to message(s).
Hang up.
• NOTES
The messages listened to are not cleared after 15 minutes. Instead they are
preserved until you listen to them from your extension telephone.
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III.4. CLEARING THE MESSAGES (8649)
Allows clearing the Voice Mail messages in case there are erroneous operations
related to the Voice Mail facility.
• ACTIVATE
Lift handset.
All Voice Mail messages except for Wake-Up Messages,
Permanent & Temporary Reminder Messages are cleared.
or,
All Voice Mail messages are cleared.
Receive internal dial tone.
• NOTES
This facility does not clear Auto Attendant messages.
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