Karel evm224 User manual

Karel EVM224
Auto Attendant & Voice Mail
Easy to Use
Owner’s
Guide
Edition 3.1

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INTRODUCTION
This Easy to Use Owner's Guide provides an overall reference on the
EVM224 Auto Attendant facilities of KAREL MS224 Telephone System.
Optionally, EVM224 may have Voice Mail facilities.
Auto Attendant facilities mainly serve the external callers by guiding
them throughout their calls with messages pre-recorded by the
System Supervisor. Hence, this guide does not cover any extension
user facility for Auto Attendant. The only two Auto Attendant facilities
available for the operator are given in the last pages.
Voice Mail, on the other hand, offers facilities to extension users.
These facilities are given in the three main parts:
1) In the first part, the Voice Mail facilities available for all the users
are given.
2) In the second part, the Voice Mail facilities available for the
extension users who are calling the system from outside are
given.
3) In the third part, the operator only facilities are given.
Notes:
• External callers, who want to access any Auto Attendant or Voice
Mail service must use Tone Dialing (DTMF) telephone sets.
• If a user receives music or silence upon attempting to use any
Auto Attendant or Voice Mail facility, this means that the EVM224
is busy. In this case the user may wait off hook till the EVM224
gets idle or hang up and try again later.

Karel EVM224 Easy To Use Owner’s Guide
Edition 3.1 3
I. EXTENSION SERVICES
I.1. TEMPORARY ABSENT MESSAGE (8648)
Allows leaving a temporary message to be read to the calling parties. The message
is cleared at the next use of the extension telephone.
• ACTIVATE • CLEAR
Lift handset. Lift handset.
Dial any digit.
Message is cleared.
Record message within 30 seconds
after hearing “beep”.
Hang up.
I.2. PERMANENT ABSENT MESSAGE (737)
Allows recording a permanent message and activating this message whenever you
will be absent.
• ENTER • CLEAR
Lift handset. Lift handset.
Record message within 30 seconds
after hearing “beep”. Receive internal dial tone.
Hang up.
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Edition 3.1
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• ACTIVATE • CANCEL
When you are leaving: When you are back:
Lift handset. Lift handset.
The message is first read and then
activated. Receive internal dial tone.
Receive internal dial tone.
• NOTES
1. The message is automatically activated just after it is recorded.
2. If both the Temporary and Permanent Absent Messages are activated, the
Temporary Absent Message is read to the calling parties.
I.3. LEAVING A MESSAGE (82)
Allows leaving a message at an extension if he is busy, not answering or has left an
Absent Message.
• ACTIVATE
You are receiving busy or ring-back tone or Absent Message upon calling
an extension.
Record message within 30 seconds after hearing “beep”.
Hang up.

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Edition 3.1 5
I.4. LISTENING TO THE NEW MESSAGES (8646)
Allows listening to the new messages left at your extension. The operator can use
this facility to listen to the messages left at the system in Night Mode as well. When
there are new messages, the system warns you in the following ways:
a) The dial tone becomes discontinuous.
b) The telephone rings for half a second each time you hang up.
c) The telephone rings once for every 10 minutes.
• ACTIVATE
Lift handset.
Dial your password (if you have one).
Listen to message(s).
Receive internal dial tone.
• NOTES
1. If there are more than one message, they are listened to in the record
order.
2. The number of the message being listened to is displayed on the
telephone, if a KAREL Console or Feature Phone is used.
3. The messages listened to are cleared 15 minutes later, unless they are
locked as described in Processing Messages.

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I.5. LISTENING TO ALL THE MESSAGES (8645)
Allows listening to the new messages left at your extension as well as the
messages previously listened to if they are not cleared yet. The operator can use
this facility to listen to the messages left at the system in Night Mode as well.
• ACTIVATE
Lift handset.
Dial your password (if you have one).
Listen to message(s).
Receive internal dial tone.
• NOTES
1. If there are more than one message, they are listened in the record order.
2. The number of the message being listened to is displayed on the
telephone, if a KAREL Console or Feature Phone is used.
3. Each time the messages are listened to again within the period of 15
minutes (i.e. before they are cleared by the system); the system postpones
clearing these messages for another 15 minutes so that they can be
listened to again.

Karel EVM224 Easy To Use Owner’s Guide
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I.6. RECORDING EXTERNAL CALLS (#
##
#)
• START RECORDING • STOP RECORDING
You are conversing
with an external party.
You are recording your external call.
Hold the call.
Hang up,
or Hold the call.
Dial your extension
number.
Retrieve the call.
Receive “beep”.
Recording starts.
Go on
conversing.
Go on conversing.
• NOTES
1. An external call can be recorded as long as the VM capacity of EVM224
lets.
2. The recorded external call can be listened to as described in Listening To
The New Messages or Listening To All The Messages.
3. The system does not have any of the warnings described in Listening To
The New Messages about the recorded external call.
4. The recorded external call is cleared 15 minutes after it is listened to,
unless it is locked as described in Processing Messages.
5. Each time recorded external call is listened to within the period of 15
minutes (i.e. before it is cleared by the system); the system postpones
clearing the recorded external call for another 15 minutes so that it can be
listened to again.

Karel EVM224 Easy To Use Owner’s Guide
Edition 3.1
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I.7. PROCESSING MESSAGES
While listening to the messages or recorded external calls using any of the relevant
features that are explained throughout this guide, the system facilitates certain
operations by pressing certain digits.
• ACTIVATE
You are listening to one of your messages.
You can dial:
To go back to the beginning of current message and restart listening to.
To skip the rest of message and start listening to next message.
To go back 3 seconds and restart listening to.
To go back 3 seconds, increase the voice level of message and restart
listening to.
To go back 3 seconds, decrease the voice level of message and restart
listening to.
To lock current message, skip the rest of current message and start
listening to next message.
To clear current message and start listening to next message.
• NOTES
1. The locked messages are preserved until they are listened to again as
described in Listening To The New Messages or Listening To All The
Messages. After the locked messages are listened to, they become
unlocked (i.e. 15 minutes clearing period starts) unless they are locked
once more.
2. If there are locked messages, the system warns you as described in
Listening To The New Messages.