Northland Yealink T58W User manual
AUGUST 2022
Yealink T58W SIP Phone
USER MANUAL
Phone + Voicemail
INSTALLING YOUR YEALINK T58W PHONE.............................................................................................
GETTING TO KNOW YOUR YEALINK PHONE .......................................................................................
QUICK REFERENCE GUIDE DEFINING SPECIFIC KEYS + FEATURES.
SCREENS AND ICONS.................................................................................................................................
THREE IDLE SCREENS.
PLACING AND ANSWERING CALLS ........................................................................................................
EXTENSION, EXTERNAL AND INTERCOM CALLS.
HUNT GROUPS ............................................................................................................................................
LOG IN / OUT OF HUNT GROUPS.
NAVIGATING A CONNECTED CALL ........................................................................................................
TRANSFER, TRANSFER TO VOICEMAIL, CONFERENCE + CALL PARK.
REDIAL + CALL HISTORY LISTS......................................................................................................................
USING REDIAL + HISTORY TO MAKE CALLS
DIRECTORY + NETWORK CONTACTS ......................................................................................................
CONTACTS, EXTENSION AND MULTILINE HUNT GROUP DIRECTORIES
CONVENIENCE FEATURES ........................................................................................................................
PAGING, CALL PICK UP, DO NOT DISTURB, CALL FORWARD + HOT DESK
RINGS AND INDICATORS .........................................................................................................................
INTERNAL AND EXTERNAL RINGS, ADJUST RING VOLUME + SET A RING TONE.
SETTINGS AND FEATURES...........................................................................................................................
SETTING + FEATURE DEFINITIONS
STATUS INDICATORS....................................................................................................................................
UNDERSTANDING STATUS BAR + LINE KEY ICONS
YOUR VOICEMAIL ........................................................................................................................................
HOW TO SETUP, FORWARD CALLS TO VM, + ADMINISTER + RECORD GREETINGS.
UNDERSTAND COMMON COMMANDS, LOGIN, LEAVE VM MESSAGES + TRANSFER TO VM.
ADD AN EMAIL ACCOUNT.........................................................................................................................
ADD AN EMAIL ACCOUNT TO THE PHONE, WITH OR WITHOUT MULTIFACTOR AUTHENTICATION
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TABLE OF CONTENTS
CLICK ON ANY PAGE NUMBER TO RETURN TO THE TABLE OF CONTENTS
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HANDSET: Plug your handset
into this port.
PC: Plug your
PC into this port if
your PC is connecting through your
phone.
INTERNET: Plug into this
port to connect to your
network.
DC5V: If your network does not
provide Power Over Ethernet
(P.O.E.), a separate power supply
will accompany your phone.
KEY:
HEADSET: Plug your head-
set into this port.
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INSTALLING YOUR YEALINK T58W PHONE
BACK OF THE PHONE
USB Ports: Two USB ports, one on
the top of the phone for optional
USB camera or other USB devices
and one on the back of the phone.
1. POWER LED Indicator: Indicates call status, message status and
phone’s system status.
2. TOUCH SCREEN: Allows you to view items and navigate menus on
the touch sensitive screen.
Displays information about calls, messages, time, date and other
relevant data.
3. HEADSET KEY: Toggles and indicates the headset mode.
The LED glows green when the headset mode is activated.
4. MUTE KEY: Toggles and indicates mute ON/OFF.
LED glows red when MUTE is activated.
5. REDIAL KEY: Redials the last dialed number.
6. SPEAKERPHONE KEY: Toggles and indicates the hands-free
(speakerphone) mode.
The LED glows green when hands-free is activated.
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GETTING TO KNOW YOUR YEALINK T58W SIP
PHONE
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POWER LED INDICATOR
The power LED indicator provides call and message status.
Solid red
Fast-flashing red
Slow-flashing red
Solid red for .5 seconds and off for .3 seconds
The phone is initializing.
The phone is ringing.
There are new voicemail messages.
The phone entered power-saver mode.
7. FORWARD/TRANSFER KEY: In the idle state, forwards the phone to another number.
During a call, transfers the call to another party. (Internal or External).
8. HOLD KEY: Places an active call on an “exclusive” hold. The call can only be retrieved from the phone that placed it on hold.
9. MESSAGE KEY: Accesses your voicemail.
Captures screenshots during a video call when optional camera is installed.
10. VOLUME KEY: Adjusts the volume of the headset, handset or speaker phone.
11. KEYPAD: Provides digits and special characters in context-sensitive applications.
12. SPEAKER: Provides hands-free (speakerphone) audio output.
13. REVERSIBLE TAB: Secures the handset in the handset cradle when the phone is mounted vertically. Slide out and rotate 180 degrees
for wall mounted phones.
14. HOOKSWITCH: Picking up the handset cradle, the hookswitch bounces and the phone connects to a line.
Laying the handset down on the handset cradle, it disconnects from the line.
15. CAMERA LENS (camera currently not offered): Two mega-pixel optional camera. Provides near site video. The best distance between
the camera and images is one to six feet.
16. CAMERA LED LENS (camera not offered): Indicates video call status and camera status.
17. PRIVACY SHUTTER (camera not offered): Covers and uncovers the camera. Leave covered when not in use.
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SCREENS + ICONS
The phone has two HOME screens by default, the HOME Screen which is condensed when the phone is idle and an EXPANDED HOME
screen. You can see additional buttons on the HOME Screen by tapping the EXPAND Icon. You can see additional IDLE screens by
swiping left.
HOME SCREEN
No.Name Description
1 Status Bar
Displays the phone’s default subscriber account information, icons and time.
Default Account
The default account subscriber number is displayed on the left of the status
bar. If there is no account registered on the IP phone, this field will display NO
SERVICE.
Icons Status Icons are displayed in the middle of the status bar. These indicate missed
calls, voicemails, DND status, etc.
Time The phone’s time is displayed on the right of the status bar.
2 System Applications
Settings Accesses the phone settings and features
File Manager Manages files in the internal SD card as well as a USB flash drive.
Message Acesses voicemail.
Email Send and receive emails.
Calendar Use this application as a reminder or to manage and arrange events.
Camera Use with optional camera (Not offered at this time)
Gallery To view photos or videos.
Recorder Use to record audio.
Calculator Quickly calculate numbers.
Browser Access to the web.
3 Phone Dialer Tap to view the active dialpad.
4Directory Tap to enter the Directory screen and view contacts.
5 History Tap to enter the Call History screen.
6 Expand All Tap to view the Expanded Screen
7 Park Keys Places a call on a “system” hold so it can be retrieved from another phone in the business group.
8 Line Keys Lines that are used to make and receive calls.
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EXPANDED HOME SCREEN
No.Name Description
1Status Bar
Home (House) Returns you to the Home screen.
Close All Closes all additional screens you had open.
2 Line Keys +Lines that are used to make and receive calls.
+Tap to enter the dial screen.
3Park Keys Places a call on a “system” hold so it can be retrieved from another phone in the business group.
4 Intercom Place a speaker call to another member of your Business Group.
5 Log Out Use to log out of the phone and log in as another user. (Hot Desk)
6 Mobile Account Connect a mobile device via Bluetooth to make and receive calls.
The EXPANDED HOMEidle screen displays much of the same information as the HOME Screen without the widgets. When you expand
the HOME Screen, the Line and Park keys move to the left to reveal additional features, line and monitor keys.
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CONTROL AND NOTIFICATION CENTER SCREEN
The Control Center or Notification Center provides access to certain features or notifications quickly. To access this screen swipe down
from the top of the display.
No.Widget Description
1 Backlight Adjust the backlight of the screens.
2 Control Center
DND Tap to turn the Do Not Disturb Feature on/off.
Bluetooth +Tap to turn Bluetooth on/off.
+Long Tap to enter the Bluetooth settings screen.
Video Activates the video with optional camera (currently not available)
Silent Tap to turn Silence feature on/off.
Forward Tap to enter Call Forward setting screen.
Auto Answer Tap to enter the Auto Answer setting screen.
Screenshot Tap to capture a screenshot.
Settings Tap to enter the Settings screen.
USB Tap to access the File Manager to manage the files in the USB flash drive.
3 Notification Center +Tap a missed call to return the call.
+Tap the voicemail notification to log in to voicemail.
4 Delete Tap to delete all notifications. Only the notifications in the notification center are deleted.
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PLACING + ANSWERING CALLS
PLACE AN INTERCOM CALL: Automatically bypasses ringing and opens the speaker of the party you are calling. (Desk phone only).
+ Tap INTERCOM Key.
+Enter intercom (extension) number.
+Lift Handset or tap AUDIO CALL.
+Party will hear warning tone and their speaker is open for you to speak or announce.
+For privacy, their microphone is automatically muted (they must unmute to speak).
+If the called party is on another call, their phone will ring.
MANAGE MULTIPLE CALLS:
+PLACE A SECOND CALL: Tap MORE > NEW CALL
+ANSWER A SECOND CALL: Hear Call Waiting Tone, second call appears on display.
Tap ANSWER (first call automatically holds). You are connected to second call.
Tap the flashing new call window to see call icons (answer, forward, silence and reject) for second call.
AA CALL:
ANSWER A CALL
+ Phone rings, indicator flashes, available commands appear on the
display.
+ Lift Handset or press SPEAKER Key or tap ANSWER .
+TO FORWARD TO ANOTHER SUBSCRIBER: Tap FORWARD,
enter the extension number and tap FORWARD again.
+ To view the line and features keys, tap DSSKEY.
+ TO SEND RINGING CALL TO VOICEMAIL: Tap REJECT.
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Tap to answer the second call.
PLACE A CALL
+ Internal: Enter EXTENSION number.
+External: Enter 1 and the 10-digit number.
+ Active Keypad appears
+Lift Handset or tap AUDIO CALL icon on the Active Keypad or
press the SPEAKER Key. Video call is not available.
AUDIO CALL VIDEO CALL
Tap to reject the second call and send
it to voicemail.
Tap to merge the incoming call with the
active call.
Tap to show/hide merge and forward
icons.
Tap to forward the incoming call to another
number.
Second call window
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+TOGGLE BETWEEN CALLS: Tap RESUME to return to the held call and place the active call on hold.
Tap MERGE CALLS to join all parties.
Tap CLOSE to close the call view window and return to the active call window
+VIEW ACTIVE CALLS: Tap CALLS in the active call window.
Active calls and the status (on hold, connected) are displayed. (see below)
Tap to display active calls
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When you are a member of a group (Hunt group or iACD), your account phone is programmed to ring when a choice is made from an
automated attendant or when the hunt group number is dialed. You may be required to log in to the hunt group to receive calls. Your
telephone will be programmed with a Hunt Group or ACD Key. You will also see additional commands related to group functionality.
HUNT GROUPS LOG IN/OUT
+Tap the ACD / HUNT GROUP Key.
This will show you the groups you are a member of and whether you are
logged in or out of the group. (See below).
+ Your current state appears at the top of the screen.
+Tap MY STATUS to change your state if you use “States” or reason codes
as part of an ACD Group. (See the iACD Agent User Manual for more
information).
+Tap MORE to see the following additional group options.
DETAIL: Displays calls average wait time, number of callers waiting, how
many members are logged in and your log in status. (See below).
MEMBER: Displays the members of the group and their log in status.
(See below).
+Tap MY STATUS to view and change your state. (See the iACD Agent User
Manual for more information).
ACD/HUNT GROUP SCREEN
MY STATUS SCREEN DETAIL SCREEN MEMBER SCREEN
IMPORTANT
IF YOU ARE A MEMBER OF AN iACD GROUP, REFER TO THE iACD AGENT USER MANUAL AT
WWW.NORTHLAND.NET/SUPPORT
Current Status
More
My Status
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KEY
FEATURE
NAVIGATING A CONNECTED CALL
SPEAKER: Press to make or answer any call without lifting the Handset.
+TO SWITCH TO SPEAKER FROM HEADSET/HANDSET: Press the SPEAKER Key, replace handset in cradle.
+ TO RESUME PRIVACY: Lift the Handset or Press the HEADSET Key.
+TO END SPEAKERPHONE CALL: Tap the END CALL Key.
MUTE: Turns off your Microphone (Speaker, Handset + Headset) to allow you to speak privately. The caller cannot overhear
office/background noise or conversations.
+TO USE: Press the MUTE Key. A mute symbol appears on the display, speak privately.
+ TO RESUME CONVERSATION: Press the MUTE Key again.
HOLD: This is an exclusive hold to your telephone. No one else can retrieve it.
++TO HOLD A CALL: Tap HOLD on the display or the HOLD fixed key.
++TO RETURN TO CALLER: Tap the LINE Key or Tap the RESUME Key or Press the HOLD fixed key again.
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IN CALL SCREEN
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1 Invite: Adds another party to the call.
2 Mute: Mutes the active call.
3 Hold: Places the active call on and exclusive HOLD.
4 DSSKey: Returns to the expanded HOME page.
5 More: Displays additional actions:
New Call: puts active call on hold/provides dial tone
Dialpad: Shows the active dialpad
DND: Places the phone on Do Not Disturb
Transfer: Begins the transfer process
Add Video: starts a video call when optional camera is
available. (not applicable at this time).
Home Page: Returns to the HOME page.
6. End Call: Ends the active call.
IN CALL ACTIONS
TRANSFER allows you to connect your call to someone else.
Announced: With a call on the line, press the TRANSFER fixed key or tap MORE and then tap TRANSFER.
(Attended) The current call is automatically placed on hold and the above screen is displayed.
Enter the Number you are transferring to
Tap ATTENDED TRANSFER
Wait for the person to answer, announce the call.
+TO COMPLETE TRANSFER: Tap TRANSFER, call is connected, hang up.
+TO RETURN TO HELD CALL: Tap CANCEL then tap RESUME.
Blind Transfer: With a call on the line, press the TRANSFER fixed key or Tap MORE and then tap TRANSFER.
The current call is automatically placed on hold and the above screen is displayed.
Enter the Number and tap BLIND TRANSFER.
OR Press DSSkey to view Line, Feature and Autodial keys.
Press a Busy Lamp Field (Enhanced Monitor Extension) Key. The call is automatically transferred.
TRANSFER FROM CONTACTS: With a call on the line, press the TRANSFER fixed key or Tap MORE and then tap TRANSFER.
The current call is automatically placed on hold and the above screen is displayed.
Tap the applicable CONTACT List on the left.
Tap the Search icon to display the keypad and enter search details.
Tap the applicable contact.
Tap AUDIO CALL.
Blind Transfer: Tap B TRANSFER (blind transfer) , the call is transferred.
Announced Transfer: Tap ATTENDED TRANSFER. Wait for the person to answer, announce the call.
Tap TRANSFER, call is connected, hang up.
TRANSFER TO VOICEMAIL: Sends a caller directly to voicemail without ringing the phone
+ Tap TRANSFER, call automatically held
+Press *99 and enter EXTENSION Number
+Tap BLIND TRANSFER
NOTES: To program a Busy Lamp Field (Enhanced Monitor Extension) Key, see the CommPortal User Manual.
Special administrative programming is required to use the BLF keys to transfer. Check with your System Administrator.
CALL TRANSFER
CALL TRANSFER SCREEN
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Attended Transfer
Blind Transfer
Keypad
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ADHOC CONFERENCE
ADHOC CONFERENCE allows you to do a multi-call conference.
With call on line:
+Tap INVITE. Call is not placed on hold.
+Enter the second number (internal or external) and tap ADD > CALL.
+When second party answers, all parties are connected.
ADDITIONAL CONFERENCE TOOLS
CONFERENCE OPTIONS SCREEN (MORE)
+ Tap the screen to view Softkeys.
+Tap INVITE to add additional parties. (Maximum of four)
+Tap MORE to see additional options.
+ Tap NEW CALL to add additional parties. (Maximum of four)
+ Tap DIALPAD to view the active dialpad.
+ Tap DND to place the phone in Do Not Disturb.
+Tap SPLIT to speak to one party privately. This places all parties on hold.
+Tap CALLS to view all callers.
+Select the party you wish to speak privately with and tap RESUME.
+Tap CALLS and then tap MERGE CALLS to return to the conference.
+ Tap MANAGE to manage participants. (see below)
+ Tap HOME PAGE to return to the HOME screen.
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CONFERENCE MANAGEMENT
CONFERENCE MANAGEMENT SCREEN
+ Tap MORE.
+ Tap MANAGE. The screen to left is displayed.
+ Tap OK to return to the main conference display.
+ Tap MUTE to mute the selected party.
+ Tap X to disconnect the selected party.
+ Tap HOLD to place the selected party on hold.
CALL PARK
CALL PARK allows you to place a call on hold in the system and assign it to a Call Park Slot also referred to as an Orbit Code. The
call can be retrieved from any telephone in the system by tapping the associated Call Park Slot Key.
+ TO PARK: With caller on the line, tap an available PARK Key, PARK Key will flash red, advise person of Call Park Number.
+ TO RETRIEVE: Lift the Handset, tap the applicable PARK Key. You are now connected to the call.
+TO RETRIEVE ON SPEAKER: Press the Applicable Park Key.
NOTE: If parked call is not retrieved within a preprogrammed number of seconds, the call will “Callback” to the phone it was parked
from.
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REDIAL: Displays a list of the last numbers placed, redials the last number dialed, + uses the outgoing call records stored in the call log.
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+TO USE: Press REDIAL Key. Display shows recent outbound calls.
Scroll through the list to find the number.
Tap the number you wish to call.
Tap AUDIO CALL. Video call is currently not available.
+TO REDIAL THE LAST CALL YOU PLACED: Press the REDIAL Key twice.
CALL HISTORY: Displays a list of your most recent incoming answered, incoming missed and outbound calls.
+TO USE: Tap CALL LIST. The most recent Placed, Missed and Received (answered) calls are displayed on the right.
+TO VIEW INDIVIDUAL CALL LISTS: Tap the list name on the left.
+TO CALL: Tap the applicable call and then tap AUDIO CALL.
REDIAL + CALL (HISTORY) LISTS
+ TO VIEW CALL INFORMATION: Tap . Date, Time and duration and number of calls are displayed on the screen.
+ TO EDIT BEFORE CALLING OR TO ADD TO CONTACTS: Tap .
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DIRECTORY + NETWORK CONTACTS
Use to add a contact.
DIRECTORY: The directory is where you will find your Network Contacts. The Network Contacts consist of three lists.
+TO EDIT OR DELETE A CONTACT: Tap the DIRECTORY Icon.
Tap the contact you want to edit or delete.
Tap to edit.
Edit the contact and tap OK
To delete the contact, tap tap DELETE and then tap OK to confirm.
+ TO PROGRAM: Tap the DIRECTORY Icon.
Tap the list you want to add the contact to.
Tap the + Key in the upper right of the display.
You can program multiple numbers in one entry.
When complete, tap OK.
NETWORK CONTACTS:
+ CONTACTS: All contacts programmed into your phone book by a system administrator or by you either in CommPortal, from this list
or by saving from Call History Lists. These will import to your other Subscriber applications during the nightly reboot.
+ EXTENSIONS: All extensions in your business group.
+ MLHGS (MULTI-LINE HUNT GROUPS): If you are a member of a MLHG, the extensions will appear in this directory.
+ TO SEARCH: Tap the DIRECTORY Icon.
Tap SEARCH (this will search all directories).
Begin spelling the name (first or last).
Tap the name to complete the call.
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KEY
FEATURE
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DO NOT DISTURB (DND): Stops all tones and ringing to your phone and sends all calls to voicemail.
+TO USE: Swipe down from the top of the display.
Tap DND. Icon turns red. DND is enabled is displayed on the HOME screen.
+TO EXIT: Tap Exit DND Mode that appears on your display.
NOTE: You can program features such as DND on available keys. See the CommPortal User Manual for more information.
The following features must be programmed by a System Administrator.
PAGING: Accesses telephone speakers to make an announcement
+TO USE: Lift Handset, tap the PAGE Key, wait for tone, make announcement, tap the END CALL Key.
GROUP PICK UP: Allows you to pick up another phone you hear ringing in your group (you must be programmed in a group by a System
CONVENIENCE FEATURES
+Tap the LOG OUT Icon on the EXPANDED HOME screen.
+Tap OK to confirm. The phone will reboot and the current
subscriber will be logged out.
+When the phone completes the reboot, you will see a login icon.
+Tap the Log In Icon and enter your subscriber number and your
EAS Password.
+When the phone comes back up, you will be logged in.
Use to log out of the phone.
CALL FORWARD: Forwards your phone to ring at a different number.
+TO USE: Swipe down from the top of the screen to access the CONTROL AND NOTIFICATION CENTER Screen.
Tap CALL FORWARD. Display indicates CALL FORWARD is OFF.
Tap OFF.
Tap the arrow next to ALWAYS FORWARD, BUSY FORWARD or NO ANSWER FORWARD.
Toggle to ON and enter the contact number or tap the directory icon to choose from the directory.
If you choose the NO ANSWER FORWARD option, choose the desired ring time to wait before forwarding.
Tap the three dots in the top right of the display.
Choose ALL LINES if applicable.
Tap SAVE. The display indicates that Call Forward is active and a Call Forward icon appears.
NOTE: Call Forward status is indicated across all MaX UC applications and CommPortal and can be updated from any application.
+TO CANCEL: Tap CLOSE FORWARD on the display.
HOT DESK: Allows you to log in/out of other telephones within your business group.
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RINGS
Your telephone rings differently for different types of calls.
EXTERNAL: Two short rings repeated (a new external call or a transferred external call).
INTERNAL: Single ring repeated.
ADJUST RING VOLUME
You can adjust the volume while phone is ringing or idle.
Leave handset in place
Press the PLUS/MINUS VOLUME CONTROL Key to adjust the ring volume when your phone is idle.
RING TONES
You can select from several preprogrammed ring tones so that your phone rings differently than someone who sits near you.
Ring Tones can be programmed through the CommPortal User Interface.
Refer to the CommPortal User Manual at www.northland.net.
RINGS + INDICATORS
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KEY
FEATURE
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Features
* Call Forward Forwards all calls that ring at your phone to another telephone.
Call Waiting Toggles call waiting and associated tone on/off.
Auto Answer Phone automatically answers when it is idle and a call is received. Toggles on/off.
Key As Send Displays the key designated to send a call.
Auto Redial When set to ON will redial to a busy number.
*DND Stops all tones and ringing to your phone and sends calls to voicemail.
Intercom Provides options for the intercom feature.
Default Account Displays the subscriber information for this account.
Diagnostics Displays Network information.
SETTINGS + FEATURES
Basic Settings
Language and Input Sets the default Language.
Time & Date Change the date and time format.
Display Settings for Backlight, wallpaper and screen saver.
Change PIN Changes the existing PIN.
Bluetooth Toggles Bluetooth on/off and adds devices.
APP Accounts Adds exchange and personal email accounts
Update Configuration When requested by a System Administrator, this will apply changes to system setting without
restarting the device.
Analog Headset Mode Used to set up an analog headset connection.
Reboot Performs a complete reboot. Restarts the device.
The SETTINGS Icon consists of four areas of information: Status, Features, Basic Settings and Advanced Settings (see below). This guide
will cover basic features and settings.
Features and Settings covered in this guide are indicated with an *.
For more information on other settings, please refer to the Yealink User Guide at https://support.yealink.com.
Status Information
General Provides IP and MAC addresses as well as Firmware.
Network Provides IP Status, Mode, MAC address and VLAN ID.
Phone Provides Hardware information.
Account Provides default account information.
Storage Provides the internal storage available and used.
Qr Code Provides a Qr Code to access online information.
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BUSY LAMP FIELD KEYS
If your Yealink Phone is equipped with a Busy Lamp Field (BLF) the following indicators appear when keys are programmed
with internal users.
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LINE KEY FEATURE ICONS
The line key icons show the function of the line key. Icon indicators associated with line key features are shown in the chart
below.
ICON INDICATORS (ASSOCIATED WITH A LINE)
Table of contents
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