Novatel MiFi 5510 User manual

MiFi® 5510
User Guide

©2014 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change
without notice and should not be construed as a commitment by Novatel Wireless, Inc.
Patents and Licenses
For a complete list of all Novatel Wireless patents, visit www.novatelwireless.com/about/contact-us.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as“Commercial Computing device Software”and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
“Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel
Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its
respective owners.
• Novatel Wireless, and the Novatel Wireless logo are all trademarks of Novatel Wireless, Inc.
• MiFi® and the MiFi logo are registered trademarks of Novatel Wireless, Inc.
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.
• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
Novatel Wireless Revision History
Part Number Revision Description Date
90026864 R1 Initial release 02 Jan2014
FCC ID: PKRNVWMIFI5510
PN: 90026864_R1_MASTER_UG_MiFi5510_NVTL_MVNO
Please visit www.novatelwireless.com for the latest information about your device.

Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Components ............................................................................ 3
Status Indicators......................................................................... 4
Power Management ......................................................................... 6
Caring for Your MiFi 5510 .................................................................... 7
Using Your MiFi 5510 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessing the Network ...................................................................... 9
4G LTE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using Your MiFi 5510 for the First Time ......................................................10
Install the 4G LTE SIM Card ..............................................................11
Remove the 4G LTE SIM Card ............................................................12
Insert and Charge the Battery ...........................................................13
Battery Removal ........................................................................14
Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power the MiFi 5510 On and O. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Power O ..........................................................................16
Connecting to Your MiFi 5510 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Your MiFi 5510 After Setup is Complete ...............................................18
Using the MiFi 5510 User Interface ......................................................21
MiFi 5510 Settings ..................................................... 22
Managing Your MiFi 5510 ...................................................................23
On the MiFi 5510 Display................................................................23
On the MiFi 5510 Web User Interface ....................................................24
Sign In .................................................................................25
Sign In to the Web User Interface ....................................................25
Menu Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
MiFi Home .................................................................................27
On the MiFi 5510 Display................................................................27
On the MiFi 5510 Web User Interface ....................................................28
Manage My MiFi 5510. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Help & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Data Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
On the MiFi 5510 Display................................................................33
On the MiFi 5510 Web User Interface ....................................................34
Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
On the MiFi 5510 Display................................................................37
On the MiFi 5510 Web User Interface ....................................................38

iii
Connected Devices .................................................................38
Blocked Devices ....................................................................41
Settings ....................................................................................43
On the MiFi 5510 Display................................................................43
Mobile Network ....................................................................43
On the MiFi 5510 Web User Interface ....................................................44
Device .............................................................................44
Advanced ..........................................................................53
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
On the MiFi 5510 Display................................................................61
On the MiFi 5510 Web User Interface ....................................................62
Internet Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
MiFi 5510 Info ......................................................................64
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Logs................................................................................69
Support ............................................................................71
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Technical Support ..........................................................................78
Technical Support ......................................................................78
Product Specications and Regulatory Information ...................... 79
Product Specications ......................................................................80
General ................................................................................80
Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Regulatory Statements .....................................................................81
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Limited Warranty and Liability ..............................................................83
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Proper Battery Use and Disposal ............................................................86
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Overview
Components
Power Management
Caring for Your MiFi 5510
Getting Started
1

2
Overview
Congratulations on your purchase of the MiFi® 5510 Mobile Hotspot from Novatel Wireless!
With the MiFi 5510 Mobile Hotspot you can access 4G LTE networks for faster apps, uploads and
downloads. Connect up to ten Wi-Fi enabled devices to the Internet at once - laptops, tablets,
e-readers, gaming consoles and more* - and experience download speeds of up to 100 Mbps**.
The MiFi 5510 is backwards compatible to 3G networks, ensuring reliable connectivity when you
need it most.
System Requirements
•Compatible with all major operating systems
•Works with the latest versions of browsers, including Android™, Google Chrome®, Firefox®, Internet
Explorer®, Safari™ and Mobile Safari™.
To use Wi-Fi mode, your computer or other device needs Wi-Fi capability and Internet browser
software. If your computer does not have Wi-Fi capability you can use Ethernet over USB tethering.
Your MiFi 5510 must have proper data service to function. (See Using Your MiFi 5510 for the First
Time on page 10.)
* When multiple users are connected to the MiFi 5510, all of their data usage will be aggregated and applied to the mobile
broadband customer.
** Manufacturer’s rated peak theoretical speed. Actual speeds may vary.

3
Components
➎
➊
➋
➍
➌
➊ Navigation Buttons —Scrolls left or right through available menu options.
➋ Charging Port — The wall charger connects here.
➌ Select Button — Use to select a menu option.
➍ Status Display — Provides connection and battery status, network signal strength, roaming
status, and the number of users connected with Wi-Fi.
➎ Power Button — Powers the MiFi 5510 on and o.
➊ SIM Card Slot — The SIM card is installed here.
➋ Battery Compartment —The battery contacts connect here.
➌ Master Reset Button —Insert a paperclip in the small hole to reset the MiFi 5510 to factory
settings. (See How do I reset the MiFi 5510 back to factory settings? on page 78.)
➍ Battery Removal Divot —When the battery is installed, insert a ngernail here and lift to
easily remove it.
➍
➊
➋
➌

4
Status Indicators
DISPLAY ICON DESCRIPTION
No icons The MiFi 5510 is powered o or not receiving power, or the
screen is in power-saving mode
Status Bar
Connected Devices Scroll and select the icon to display the number and IP
address of connected devices .
Network Signal Strength More bars indicate more signal strength.
Battery More white on the battery indicates more battery life.
Activity Indicator If this icon is displayed, data is being transferred between
your MiFi 5510 and connected device(s).
Next to Network Name
Extended Network If this icon is displayed, your MiFi 5510 is connected over an
extended network.
Roaming If this icon is displayed, your MiFi 5510 is connected to a
network outside the home network area.
Carousel
Connected Devices Scroll and select the icon to display the number and IP
address of connected devices .
Mobile Network Scroll and select the icon to display the technology,
network operator, signal and preferred network.
About MiFi 5510 Scroll and select the icon to display the mobile number,
model number, IMEI, URL and Admin Password for your
MiFi5510.
Home Scroll and select the icon to return to the MiFi 5510 Home
page and to access menu options.

5
Data Usage Scroll and select the icon to view the amount of data used
in the current billing period.
Wi-Fi Name/Password Scroll and select the icon to display the Wi-Fi name,
password and URL.

6
Power Management
Your MiFi 5510 will work from its charged battery alone, or when the device with the installed
battery is plugged into a power source.
•Battery — Charge the battery by plugging in the wall charger. While the battery is charging
the battery icon bars blink. When the battery is fully charged, the battery icon is solid.
•USB wall charger — You can use the MiFi 5510 when the battery is installed and the charger
is plugged into a wall socket. Please ensure the wall socket is located near the equipment
and is easily accessible. The MiFi battery charges while it is plugged into the charger.
Before using the MiFi 5510, read the battery safety information in the "Safety Hazards" section of
this guide. (See Proper Battery Use and Disposal on page 89.)