Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 -... Instruction Manual

Novell
www.novell.com
novdocx (en) 11 December 2007
Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide
Open Workgroup Suite Small
Business Edition
9.3
October 2007
INSTALLATION AND
ADMINISTRATION GUIDE

novdocx (en) 11 December 2007
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Contents 5
Contents
novdocx (en) 11 December 2007
About This Guide 9
1 Understanding NOWS SBE 11
1.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.2 Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.2.1 Backup, Restore, and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.2.2 Business Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.2.3 Collaboration Groupware and Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.2.4 File, Print, and Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.2.5 Security Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.2.6 Systems Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.3 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.3.1 Approved and Tested Hardware List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.3.2 Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.3.3 Desktop Operating System and Browser Requirements. . . . . . . . . . . . . . . . . . . . . . 14
1.4 Planning for the NOWS SBE Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.4.1 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.4.2 Installing Two NICs with NOWS SBE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.4.3 Firewall (IPTables ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.4.4 Component Install Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.4.5 Creating a New Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.4.6 NetWork Backup (Amanda). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.4.7 E-Mail and Collaboration (GroupWise) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.4.8 Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2 Getting Started 17
2.1 Installing Novell Workgroup Suite Small Business Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.1.1 Using YaST to Install the Novell Open Workgroup Suite Small Business Edition. . . 17
2.1.2 Using the NOWS SBE DVD to Install the Novell Open Workgroup Suite Small Business
Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.2 Administering the Novell Open Workgroup Suite Small Business Edition . . . . . . . . . . . . . . . . 20
2.2.1 Components Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.2.2 Tasks Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.2.3 Basic View Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2.4 Server Updates Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2.5 Component Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.3 Configuring Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3 Directory Services (eDirectory) 25
3.1 Installing eDirectory Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.2 Installing eDirectory Advanced - New Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3.3 Installing eDirectory Advanced - Existing Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3.4 Installing eDirectory Advanced - Remote Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3.5 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.5.1 Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3.5.2 ConsoleOne . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
3.5.3 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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4 Management Tools (iManager) 33
4.1 Installing iManager Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.2 Installing iManager Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.3.1 iManager Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.3.2 How to Create Users, Groups, and Designate the NOWS SBE Administrator . . . . . 34
4.3.3 Helpful Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5 Personal File Backup (iFolder) 37
5.1 Installing iFolder Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.2 Installing iFolder Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
5.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.3.1 iFolder Web Client Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.3.2 iFolder Administration Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6 Network Backup (Amanda) 41
6.1 Installing Amanda Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.2 Installing Amanda Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
6.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.3.1 Labeling Tapes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.3.2 Backup Scheduling and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
7 OpenOffice 45
7.1 Installing OpenOffice Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
7.2 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
8 E-Mail Collaboration and Groupware (GroupWise) 47
8.1 Installing GroupWise Basic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
8.2 Installing Groupwise Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
8.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
8.3.1 GroupWise Client Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
8.3.2 GroupWise Instant Messenger Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . 50
8.3.3 Installing ConsoleOne for Advanced Administrative Tasks . . . . . . . . . . . . . . . . . . . . 50
8.3.4 Configuring WebAccess. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
8.3.5 Using GroupWise Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
8.3.6 Considerations for using MailScanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
9 Print Services (iPrint) 53
9.1 Installing iPrint Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
9.2 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
9.2.1 Creating a Driver Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
9.2.2 Creating a Print Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
9.2.3 Creating a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
9.2.4 Installing Printer from /ipp and Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
10 Windows File and Print Sharing (Samba) 57
10.1 Installing Samba Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
10.2 Installing Samba Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

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10.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
10.3.1 Creating a Samba User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
10.3.2 Creating a Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
10.3.3 Assigning a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
10.3.4 Enabling Groups for LUM (Linux User Management) . . . . . . . . . . . . . . . . . . . . . . . . 60
10.3.5 Enabling a User for LUM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
10.3.6 Enabling a User for Samba . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
10.3.7 Enabling a Domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
10.3.8 Launching Samba from the Administration Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
11 Fax Server (HylaFAX) 63
11.1 Installing HylaFAX Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
11.2 Installing HylaFAX Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
11.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
11.3.1 Desktop Download for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
11.3.2 Desktop Download for OS X and Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
12 Anti-Spam (MailScanner) 67
12.1 Installing MailScanner Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
12.2 Installing MailScanner Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
12.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
12.3.1 Configuring MailScanner to Scan Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
12.3.2 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
13 Anti-Virus (ClamAV) 69
13.1 Installing ClamAV Basic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
13.2 Installing ClamAV Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
13.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
13.3.1 ClamAV Client Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
13.3.2 ClamAV Signatures Desktop Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
13.3.3 Scan Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
13.3.4 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
14 VPN Server (OpenVPN) 75
14.1 Installing OpenVPN Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
14.2 Installing OpenVPN Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
14.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
14.3.1 Monitoring Clients Connected to OpenVPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
14.3.2 Creating the OpenVPN Certificates for Clients in the Key Management Interface . . 78
14.3.3 Installing the Windows OpenVPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
14.4 VPN Site-to-Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
14.4.1 Installing Two NICs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
14.4.2 VPN Site-to-Site Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
14.4.3 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
15 Firewall (IPTables) 83
15.1 Installing IPTables Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
15.2 Installing IPTables Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
15.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
15.3.1 Firewall Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

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16 Dynamic Local User 85
16.1 Installing DLU Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
16.2 Installing DLU Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
16.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
17 Helpdesk 89
17.1 Installing Helpdesk Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
17.2 Installing Helpdesk Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
17.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
18 DHCP 95
18.1 Installing DHCP Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
18.2 Installing DHCP Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
18.3 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
19 DNS 99
19.1 Installing Basic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
19.2 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
20 Remote Desktop (TightVNC) 101
20.1 Installing TightVNC Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
20.2 Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
20.2.1 TightVNC Desktop Download for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
20.2.2 TightVNC Desktop Download for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
20.2.3 TightVNC Desktop Download for the Windows Terminal Services Client for Linux . 102
20.2.4 TightVNC Desktop Download for MAC OS X. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
20.2.5 TightVNC Desktop Download for the Putty SSH Client for Windows. . . . . . . . . . . . 103
20.2.6 Helpful Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
21 Uninstalling Components 105

About This Guide
novdocx (en) 11 December 2007
9
About This Guide
Novell®Open Workgroup Suite Small Business Edition (NOWS SBE) is the first workgroup suite
for small businesses that provides organizations with a flexible solution based on proven, open
standards based software. The Novell suite features a simple, yet customizable installation process
along with remote management capabilities. This means that solution providers can remotely
manage their small business customers’ IT infrastructures, thus reducing costs and improving
service.
Chapter 1, “Understanding NOWS SBE,” on page 11
Chapter 2, “Getting Started,” on page 17
Chapter 3, “Directory Services (eDirectory),” on page 25
Chapter 4, “Management Tools (iManager),” on page 33
Chapter 5, “Personal File Backup (iFolder),” on page 37
Chapter 6, “Network Backup (Amanda),” on page 41
Chapter 7, “OpenOffice,” on page 45
Chapter 8, “E-Mail Collaboration and Groupware (GroupWise),” on page 47
Chapter 9, “Print Services (iPrint),” on page 53
Chapter 10, “Windows File and Print Sharing (Samba),” on page 57
Chapter 11, “Fax Server (HylaFAX),” on page 63
Chapter 12, “Anti-Spam (MailScanner),” on page 67
Chapter 13, “Anti-Virus (ClamAV),” on page 69
Chapter 14, “VPN Server (OpenVPN),” on page 75
Chapter 15, “Firewall (IPTables),” on page 83
Chapter 16, “Dynamic Local User,” on page 85
Chapter 17, “Helpdesk,” on page 89
Chapter 18, “DHCP,” on page 95
Chapter 19, “DNS,” on page 99
Chapter 20, “Remote Desktop (TightVNC),” on page 101
Chapter 21, “Uninstalling Components,” on page 105
Audience
This guide is intended for Novell Open Workgroup Suite Small Business Edition administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.

10 Novell Open Workgroup Suite Small Business Edition 9.3 Administration and Installation Guide
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Documentation Updates
For the most recent version of the Novell Open Workgroup Suite Small Business Edition
Administration and Installation Guide, visit the Novell Documentation Web site (http://
www.novell.com/documentation/nows/).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.

Understanding NOWS SBE
1
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11
1
Understanding NOWS SBE
Section 1.1, “Overview,” on page 11
Section 1.2, “Product Components,” on page 11
Section 1.3, “Requirements,” on page 13
Section 1.4, “Planning for the NOWS SBE Install,” on page 14
1.1 Overview
Novell®Open Workgroup Suite Small Business Edition (NOWS SBE) is the first workgroup suite
for small businesses that provides organizations with a flexible solution based on proven, open
standards based software. The Novell suite features a simple, yet customizable installation process
along with remote management capabilities. This means that solution providers can remotely
manage their small business customers’ IT infrastructures, thus reducing costs and improving
service.
The Novell Open Workgroup Suite Small Business Edition also has a newly developed integration
layer that makes it easier for resellers and service providers to integrate their specialized products
into a solution. The suite is supported by popular business software applications certified to work
with SUSE®Linux Enterprise. Novell Open Workgroup Suite Small Business Edition includes
Novell Groupwise®for e-mailing and calendaring; Novell Open Enterprise Server (OES) for
advanced storage management, user and rights administration, and clustering and failover
capabilities; SUSE Linux Enterprise Desktop from Novell for complete desktop productivity; and
the Novell edition of the popular office productivity suite, OpenOffice.org, for Windows and Linux.
1.2 Product Components
Novell Open Workgroup Suite Small Business Edition includes a comprehensive collection of
services and applications that provide small offices with all the networking capabilities that are in a
corporate setting. The following solutions and features are part of the suite.
Section 1.2.1, “Backup, Restore, and Recovery,” on page 11
Section 1.2.2, “Business Applications,” on page 12
Section 1.2.3, “Collaboration Groupware and Messaging,” on page 12
Section 1.2.4, “File, Print, and Fax,” on page 12
Section 1.2.5, “Security Management,” on page 12
Section 1.2.6, “Systems Management,” on page 13
1.2.1 Backup, Restore, and Recovery
Personal File Backup (iFolder): iFolderTM is a simple and secure storage solution that enables
you to back up, access, and manage your personal files from anywhere, at anytime. After you
have installed iFolder, you simply save your files locally—as you have always done—and
Novell iFolder automatically updates the files on your network server and delivers them to the
other machines you use.

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Network Backup (Amanda): Amanda allows you to set up a single backup server to back up
multiple hosts to a tape or disk-based storage system. Amanda uses native dump and GNU tar
facilities and can back up a large number of workstations and servers running various versions
of Linux, UNIX or Microsoft* Windows* operating systems.
1.2.2 Business Applications
OpenOffice: OpenOffice is a full-featured office suite. It includes a word processing,
presentations, spreadsheets, and databases.
1.2.3 Collaboration Groupware and Messaging
E-Mail and Collaboration (GroupWise): GroupWise has a set of tools that will keep your
employees connected to clients and each other. The system comes with e-mail, calendaring, and
instant messaging to be set up according to your company needs.
1.2.4 File, Print, and Fax
Print Services (iPrint): iPrint is a network printing service so everyone can print at a
centralized location. iPrint extends print services securely across multiple networks and
operating systems.
Windows File and Print Sharing (Samba): The Samba file and print sharing service for
Windows enables you to configure your network with the security of Linux and still be able to
access files on your Windows servers.
Fax Server (HylaFAX): HylaFAX is the leading fax server for UNIX-like computer systems.
It uses a client-server design and supports the sending and receiving of faxes as well as text
pages, on any scale from low to very high volumes, making use of large numbers of modems if
necessary.
1.2.5 Security Management
Anti-Virus (ClamAV): Clam AntiVirus is an anti-virus toolkit for UNIX, designed especially
for e-mail scanning on mail gateways. It provides a number of utilities, including a flexible and
scalable multi-threaded daemon, a command line scanner, and an advanced tool for automatic
database updates. The core of the package is an anti-virus engine available in the form of a
shared library.
VPN Server (OpenVPN): OpenVPN is a component that enables your users to work remotely.
A Virtual Private Network (VPN) allows users to connect securely to your internal business
network and conduct business transactions with the same functionality as they do within the
office.
Firewall (IPTables): A firewall is a hardware or software device that is configured to permit,
deny, or proxy data through a computer network that has different levels of trust. Novell Open
Workgroup Suite Small Business Edition includes a fully configurable firewall service to keep
out unwanted traffic and intruders.

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1.2.6 Systems Management
Dynamic Local User: If you have Windows on desktops, you can use the Dynamic Local
User component to synchronize the Novell ClientTM with the Windows client so that login is
seamless to your users.
Directory Services (eDirectory): eDirectoryTM manages user identities and is the core of all
rights and privileges in your NOWS SBE network.
Helpdesk: Help your administrators track trouble calls and give your end users the ability to
submit trouble tickets without picking up the phone.
Management Tools (iManager): This is a role-based tool for network and systems
management of your environment through a consolidated Web interface.
DHCP: Dynamic Host Configuration Protocol (DHCP) enables your server to dynamically
assign IP address as clients need them instead of statically assigning an IP address to each of
the clients.
DNS: Dynamic Name Server (DNS) is a service to link a common name to an IP address for
easy location and searching of resources over TCP/IP.
VPN Server (OpenVPN): Remote Access software to securely connect to your company files
when away from the office.
Remote Desktop (TightVNC): This software gives your administrators the ability to remotely
manage and assist end users with questions and tasks.
1.3 Requirements
The hardware being used for installation must be in the tested and approved hardware list. Support is
only available to those who install on the tested and approved hardware.
Section 1.3.1, “Approved and Tested Hardware List,” on page 13
Section 1.3.2, “Server Requirements,” on page 13
Section 1.3.3, “Desktop Operating System and Browser Requirements,” on page 14
1.3.1 Approved and Tested Hardware List
For a list of tested and approved hardware, see YES CERTIFIED (http://developer.novell.com/
yessearch/).
1.3.2 Server Requirements
The following server requirements are based on OES server requirements.

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Table 1-1 Server Requirements
1.3.3 Desktop Operating System and Browser Requirements
Table 1-2 Desktop and Browser Requirements
NOTE: IE 6 is not supported.
1.4 Planning for the NOWS SBE Install
When planning your installation of Novell Open Workgroup Suite Small Business Edition, keep
these items in mind prior to installation.
Section 1.4.1, “Server,” on page 15
Section 1.4.2, “Installing Two NICs with NOWS SBE,” on page 15
Section 1.4.3, “Firewall (IPTables ),” on page 15
Section 1.4.4, “Component Install Order,” on page 16
Section 1.4.5, “Creating a New Directory,” on page 16
Section 1.4.6, “NetWork Backup (Amanda),” on page 16
Section 1.4.7, “E-Mail and Collaboration (GroupWise),” on page 16
Section 1.4.8, “Helpdesk,” on page 16
Server Components Minimum Requirements Recommended Requirements
Server Server-class computer with Pentium* II
or AMD* K7 450 Mhz processor
(Bootable DVD-ROM drive)
Server-class computer with Pentium III,
Pentium III Xeon*, Pentium 4, Intel*
Xeon 700 Mhz, AMD K8 CPUs
(Athlon64 and Opteron*), Intel EM64T
or higher processor (Bootable DVD-
ROM drive)
Memory 512 RAM 1 GB of RAM
Disk Space 10 GB of unpartitioned disk space Additional disk space might be required,
depending on which OES components
are selected and how they are used.
Desktop Operating System Browser
Windows 2000 NA
Windows XP Internet Explorer 7 or higher
Windows Vista* Internet Explorer 7 or higher
SUSE Linux Desktop (SLED) 10 Mozilla* Firefox* 2.0x
Mac OS* X Mozilla* Firefox* for Macintosh* 2.0x

Understanding NOWS SBE 15
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1.4.1 Server
By accepting the default partitioning information, the installation overwrites all existing files on the
server. Change this configuration if you plan to install NOWS SBE on an existing partition. Verify
that the server does not see any partitions or devices that you do not want to be formatted and wiped.
If components are installed while connected to a Storage Area Network (SAN), it has the potential to
wipe out any partitions and data that it sees.
You also need to make sure that your server is plugged into a network where DHCP is installed.
1.4.2 Installing Two NICs with NOWS SBE
When you install and configure a NOWS SBE server, do not configure the second network interface
card (NIC) until you have completed the installation and configured the primary NIC through the
Web configuration tool. After the initial Web configuration is complete, you can then use YaST to
configure the second NIC.
NOTE: Because you will be routing traffic through the server, be sure to enable IP Forwarding
when configuring the second NIC.
1.4.3 Firewall (IPTables )
Below is a table with the typical ports that need to be opened on your firewall for each component.
Table 1-3 Port Numbers
Component Port Type Port Number
Amanda UPD 10080
iManager TCP 80, 443
Samba UDP 631, 135, 137, 138, 139, 445
Samba TCP 137, 138, 139
iFolder TCP 80, 443
GroupWise TCP 25, 80, 443, 110, 143, 993, 1677,
7100, 7101, 7102, 7180, 71, 81,
8200, 8312, 8300, 9850
DNS UDP, TCP 53, 953
ClamAV TCP 3310
OpenVPN NA NA
HylaFAX TCP 4557, 4559
Helpdesk TCP 80, 443
iPrint TCP 80, 443, 631
IPTables TCP 8181, 22, 8182

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1.4.4 Component Install Order
Begin component installation with eDirectory, then install iManager. You need iManager to manage
iPrint, iFolder, and Helpdesk, as well as GroupWise.
If you are choosing to install MailScanner and GroupWise, be sure to install in this order:
1. GroupWise
2. MailScanner
1.4.5 Creating a New Directory
Before you create a new eDirectory tree, you should define a naming standard. A consistent naming
scheme provides a guideline for network administrators who will add, modify, or move objects
within the eDirectory tree. For additional information, see the eDirectory Documentation Web site
(http://www.novell.com/documentation/edir88/index.html?page=/documentation/edir88/edir88/
data/acavuil.html).
1.4.6 NetWork Backup (Amanda)
This component requires a tape drive to send your backups. For information about supported tape
drives, see the Amanda Documentation Web site (http://amanda.sourceforge.net/fomserve/cache/
1.html).
1.4.7 E-Mail and Collaboration (GroupWise)
If you are installing GroupWise and MailScanner, when you install the GroupWise Internet
Assistant (GWIA) you are given the opportunity to assign GWIA a different port (the default is 26)
so that the two programs do not conflict. Incoming mail from the Internet to the GroupWise system
is then accepted by MailScanner on port 25 (SMRP’s default), scanned, and delivered to GWIA,
which accepts non-standard mail on port 26.
1.4.8 Helpdesk
You need an e-mail account designated for notifications and workflows for the Helpdesk
component. You can use an existing account or create one named [e-mail] or
[e-mail].
eDirectory NCP 389, 636, 427, 524, 8008, 8009,
8028, 8030, 8180, 9009
eDirectory TCP 524
DHCP UDP 67
Component Port Type Port Number

Getting Started
2
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17
2
Getting Started
Section 2.1, “Installing Novell Workgroup Suite Small Business Edition,” on page 17
Section 2.2, “Administering the Novell Open Workgroup Suite Small Business Edition,” on
page 20
Section 2.3, “Configuring Components,” on page 23
2.1 Installing Novell Workgroup Suite Small
Business Edition
If you have a NOWS SBE DVD, go to Section 2.1.1, “Using YaST to Install the Novell Open
Workgroup Suite Small Business Edition,” on page 17. If you want to install the Novell®Open
Workgroup Suite Small Business Edition without the DVD or if you do not have DVD drive, follow
the directions in Section 2.1.2, “Using the NOWS SBE DVD to Install the Novell Open Workgroup
Suite Small Business Edition,” on page 18
Section 2.1.1, “Using YaST to Install the Novell Open Workgroup Suite Small Business
Edition,” on page 17
Section 2.1.2, “Using the NOWS SBE DVD to Install the Novell Open Workgroup Suite Small
Business Edition,” on page 18
2.1.1 Using YaST to Install the Novell Open Workgroup Suite
Small Business Edition
1Use a standard SUSE®Linux Enterprise Server (SLES) 9 or SLES 9 SP3 disc to boot up your
computer.
2You are directed to the initial (GRUB) setup menu; use the arrow keys to select Installation.
3Press F3, specify the desired network server type used to connect to the installation server, then
specify your connection settings.
4Type the following so it appears in Boot Options:
x11i=fbdev autoyast=PATH_TO_AUTOYAST.XML.
The format for PATH_TO_AUTOYAST.XML will look similar to the following for HTTP
servers: http://www.example.com/nowssbe/autoyast.xml. For other server types, see Novell
documentation.
5Press the Enter key to continue with install. During installation the NOWS-copyMedia package
might fail, but can be safely ignored.
6If the /opt/media/nows directory exists, erase the contents. If the directory does not exist,
create it.
7Over the network, using a portable storage device, copy the i386, i586, i686, noarch, and
nosrc directories from the media onto the NOWS SBE server in /opt/media/nows.
After copying, the directory should look like this:
sbsDP:/opt/media/nows # Is -Ia
total 89

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drwxr-xr-x 8 root root 192 Aug 30 07:08
drwxr-xr-x 4 root root 96 Aug 30 06:53
drwxr-xr-x 2 root root 3384 Aug 30 2007 i386
drwxr-xr-x 2 root root 75048 Aug 30 07:04 i586
drwxr-xr-x 2 root root 752 Aug 30 2007 i686
drwxr-xr-x 2 root root 13072 Aug 30 2007 noarch
drwxr-xr-x 2 root root 344 Aug 30 2007 nosrc
drwxr-xr-x 3 root root 120 Aug 30 2007 setup
8Run the following command: /opt/simba/modules/sbs/bin/copyMedia.sh.
9Reboot the server and continue with Step 3 on page 18.
2.1.2 Using the NOWS SBE DVD to Install the Novell Open
Workgroup Suite Small Business Edition
1Insert the NOWS SBE DVD into the DVD drive.
2After installation, your computer will reboot. When it boots up, perform the following steps
before doing any further configuration or component installation.
3Boot the server. You will be presented with the a splash screen, and then the installation screen.
Click Installation.
NOTE: Do not change the software packages or configurations in YaST. Doing so causes your
installation to fail.
4The server starts the installation process, then stops at the installation summary screen. To
accept system defaults, click Accept; otherwise, click Change to modify settings.
5Click Accept to continue with the installation.
The installation copies the files required to install the SUSE Linux Enterprise server and related
service packs. You are also presented with a status screen so you can monitor the time
remaining on the installation.You have approximately 20 minutes before the next intervention
is necessary.
6When the base installation of the server completes, enter the IP address that is presented on the
screen. The rest of the server configuration is Web-browser-based.
7(Conditional) If you receive an IP address of https://127.0.0.1:8181, or https://:8181 instead of
a valid IP address, complete the following steps to fix the problem:
7a Verify that you are connected to the network with your DHCP server.
7b At the command line, log in as root without a password.
The rest of the installation process is completed from a Web browser. Refer to Section 1.3,
“Requirements,” on page 13 for information on supported browsers.
7c Enter the following command: /etc/init.d/network restart.
8The first page you are presented with is the End User License Agreement (EULA). Read
through the agreement and click I Agree to advance to the next page.
The next page is where you set up the network settings for your NOWS SBE server.
9Enter the host name for your server and verify the remaining network information. The IP
address, netmask, gateway, and DNS address should be those provided by your DHCP server.
Verify that this is accurate. The netmask and gateway can be changed to match that of your

Getting Started 19
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network. The DNS entry should be the IP address of your DNS server. Specify the host name
you want to name your server. Keep in mind that you should not include special characters in
the name of your server. The Domain should match the name of your Internet domain name.
IP Address: The address should be the one from the initial setup of your server operating
system. Verify that this is accurate.
Netmask: Verify the netmask from your network.
Gateway: Verify the gateway from your network.
DNS Entry: Verify the IP address of your DNS server.
Host: Specify a name for your server. Keep in mind that you should not include special
characters in the name of your server.
Domain: Verify your Internet domain name.
10 After you have specified the pertinent information, click the Next button to continue. This takes
a moment to set up.
11 After your network settings have been specified, you are advanced to the License Key page.
Specify your Contact E-mail address and the license key that was provided to you, then click
Next.
12 Click Check for Updates, to check for updates to the system and components. This process
goes out to the Internet to check for updates. Make sure you have an active Internet connection
for this process. If updates are found, select Install Updates to install the latest updates.
Be sure not to browse away from this page while the updates are installing.
13 Click Next to continue with installation.
14 On the User Information page, specify the password information for the administrator login.
You have two options:
Basic setup. Specify a password for the NOWS SBE Administrator. The server root
password is set to be the same.
Advanced Mode. Click the link labeled Advanced Mode, which allows you to specify a
separate password for the NOWS SBE Administrator (sbsadmin) and for the server admin
(root).
The difference between these two passwords is that the NOWS SBE Administrator password
enables you to add, remove, and configure components on your NOWS SBE server from the
NOWS SBE administration console. The server (root) password is what you use to configure or
update your server from the console. If you do not choose to make each password different,
then the passwords are the same as the NOWS SBE Administrator password you have chosen.
Passwords must be at least five characters long and cannot include any special characters.
15 Click Next to continue with installation.
You are now directed to the Available Software page. This section is optional. You are not
required to install any of the components at this time. If you do not install the components, you
will have the opportunity to add components from the NOWS SBE administration console
later. The components have been grouped together with similar software types for easy location
of what you need to install.
16 Click Next, then click Install to proceed to the NOWS SBE administration login.
17 Click the Continue to Administration button.
18 To log in to the administration page, specify the username of the administrator and the
password you chose during the installation, then click Login.

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You are taken to the NOWS SBE administration console. The NOWS SBE administration
console is where you install components.
From this page, you can manage your server, environment, and users. If you grant users access
to the NOWS SBE administration console with user privileges, they can get needed resources
for their desktop computers.
19 To log out, click the red button next to You are logged in as. This logs you out of the session
and brings you back to the login screen.
NOTE: For the remainder of the installation process, you will be installing components from the
NOWS SBE administration console.
2.2 Administering the Novell Open Workgroup
Suite Small Business Edition
The NOWS SBE administration page gives you the tools to install, uninstall, configure, and update
components. In addition, it provides you with Help links to assist you with any questions you might
have about your new NOWS SBE server.
Section 2.2.1, “Components Panel,” on page 20
Section 2.2.2, “Tasks Panel,” on page 22
Section 2.2.3, “Basic View Panel,” on page 23
Section 2.2.4, “Server Updates Panel,” on page 23
Section 2.2.5, “Component Updates,” on page 23
2.2.1 Components Panel
In the Components panel, you have the following menu items listed:
Products and Services enables you to view what you have installed.
The Add/Remove link enables you to install and uninstall components.
Desktop Downloads enables you and your business community to install products and services
they will use on their computers, such as collaboration tools and file and print services.
Help Links provides access to documentation.
Management Links provides access to other management consoles that you will use to manage
your Novell Open Workgroup Suite Small Business Edition environment.