Novell GROUPWISE 8 - MONITOR User manual

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Chapter 68, “Setting Up GroupWise Modes and Accounts,” on page 1075
Chapter 69, “Setting Defaults for the GroupWise Client Options,” on page 1085
Chapter 70, “Distributing the GroupWise Client,” on page 1127
Chapter 71, “Supporting the GroupWise Client in Multiple Languages,” on page 1141
Chapter 72, “Tools for Analyzing and Correcting GroupWise Client Problems,” on page 1143
Chapter 73, “Startup Switches for the GroupWise Client,” on page 1145

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Setting Up GroupWise Modes and Accounts
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68
Setting Up GroupWise Modes and
Accounts
As a GroupWise®administrator, you might need to help users with the various GroupWise modes
and account types.
Section 68.1, “GroupWise Modes,” on page 1075
Section 68.2, “Accounts,” on page 1082
68.1 GroupWise Modes
GroupWise provides three different ways to run the GroupWise client: Online mode, Caching mode,
and Remote mode.
Section 68.1.1, “Online Mode,” on page 1075
Section 68.1.2, “Caching Mode,” on page 1075
Section 68.1.3, “Remote Mode,” on page 1077
NOTE: Remote mode is not available in the GroupWise Linux/Mac client.
Most GroupWise features are available in all three GroupWise modes, with a few exceptions:
Subscribing to other users’ notifications is not available in Caching mode.
Subscribing to other users’ notifications and Proxy are not available in Remote mode.
68.1.1 Online Mode
When users use Online mode, they are connected to their post office on the network. The user’s
mailbox displays the messages and information stored in the network mailbox, which is called the
Online mailbox. Online mode is connected to the Online mailbox continuously. In Online mode, if
the Post Office Agent (POA) shuts down or users lose network connection, they temporarily lose the
connection to their mailboxes.
Users should use this mode if they do not have a lot of network traffic, or if they use several different
workstations and do not want to download a local mailbox to each one.
68.1.2 Caching Mode
Caching mode stores a copy of a user’s Online mailbox, including messages and other information,
on the user’s local drive. This allows GroupWise to be used whether or not the network or Post
Office Agent is available. Because the user is not connected to the network all the time, this mode
cuts down on network traffic and has the best performance. A connection is made automatically to
retrieve and send new messages. All updates are performed in the background so GroupWise work
is not interrupted.

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Users should use this mode if they have enough disk space on the local drive to store the Caching
mailbox. If users run Caching mode and Remote mode on the same computer, the same local
mailbox can be used to minimize disk space usage.
By backing up their Caching mailboxes, users can protect items that might be deleted if the system
is set up to automatically clean up items (or if the system administrator runs an Expire and Reduce).
Several users can set up their Caching mailboxes on a single shared computer.
The default location for a Caching mailbox varies by client platform:
Allowing or Forcing Use of Caching Mode
As the GroupWise administrator, you can allow or disallow the use of Caching mode, and can also
force users to log in to GroupWise in Caching mode.
1In ConsoleOne®, click Tools > GroupWise Utilities > Client Options.
2Click Environment > Client Access.
3Select or deselect Allow Use of Caching Mode.
4Select or deselect Force Use of Caching Mode.
Specify the number of days before Caching mode will be enforced. This allows the user to
continue using Online mode until the grace period has passed. The grace period begins the first
time the user connects to the POA. The setting applies per user per workstation.
The Force Caching Mode setting is not enforced on a workstation that does not have enough
disk space for a Caching mailbox. The amount of disk space that is required is: the size of the
mailbox + 20 MB + 25% of the mailbox size.
The Force Caching Mode setting is also not enforced when a user connects from a shared
Windows workstation or terminal server if you configure these workstations to be excluded.
You do this by setting a registry key on the Windows workstation. The registry key is in
HKEY_LOCAL_MACHINE. Under
Software\\Novell\\GroupWise\\Client , add a
dword value named No Local Store with a value of 1. This prevents the user from creating a
Caching or Remote mailbox by using the GroupWise Windows client menus. However, the
user can still create a Caching or Remote mailbox by using the startup switches /pc, /pr, or /ps.
If you force Caching mode and then restrict Online mailbox size so that users have items in their
Caching mailboxes that are no longer available online, you need to make sure users understand
about doing backups. See the following section in the appropriate GroupWise Client User Guide:
“Backing Up E-Mail” in “Maintaining GroupWise” in the GroupWise 8 Windows Client User
Guide
“Backing Up E-Mail” in “GroupWise Maintenance” in the GroupWise 8 Linux/Mac Client
User Guide
Windows
XP:
c:\Documents and Settings\username\Local Settings\Application Data\
Novell\GroupWise
Windows
Vista:
c:\Users\username\AppData\Local\Novell\GroupWise
Linux:
/home/loginname/gwcache
Mac:
/Users/loginname/gwcache

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Downloading the GroupWise Address Book
When users prime their Caching mailboxes, they receive a copy of the GroupWise Address Book.
After the initial priming of the Caching mailbox, users can re-download the GroupWise Address
Book and their personal address books in Caching mode by clicking View > Retrieve System
Address Book or View > Retrieve Personal Address Book while in the Address Book. Address books
also be re-downloaded in Caching mode when users click Tools > Retrieve Entire Mailbox.
Users can also specify to download the GroupWise Address Book (and any rules they have created)
on a regular basis.
1In Remote or Caching mode, click Accounts > Account Options.
2Select the GroupWise account, then click Properties > Advanced.
3Select Refresh Address Books and Rules Every __ Days. By default this is set to 0 days, but it
can be changed.
If you configure the POA to generate the GroupWise Address Book regularly, Caching mode users
always have a current copy to download.
1In ConsoleOne, right-click the POA object, then click Properties > GroupWise > Maintenance.
On the Maintenance page, make sure that Generate Address Book for Remote is selected. You can
choose the time when you want the generation to take place.
If you want to generate the GroupWise Address Book for download more than once a day, you can
delete the existing
wprof50.db file from the \wpcsout\ofs subdirectory of each post office. A
new downloadable GroupWise Address Book is generated automatically for users on each post
office.
68.1.3 Remote Mode
Remote mode is familiar to GroupWise users who use Hit the Road. Similar to Caching mode, a
copy of the Online mailbox, or the portion of the mailbox that users specify, is stored on the local
drive. Users can periodically retrieve and send messages with the type of connection they specify
(modem, network, or TCP/IP). Users can restrict what is retrieved, such as only new messages or
only message subject lines.
NOTE: Remote mode is not available in the GroupWise Linux/Mac client.
As a GroupWise administrator, you can allow or disallow the use of Remote mode for client users.
1In ConsoleOne, click Tools > GroupWise Utilities > Client Options.
2Click Environment > Client Access.
3Select or deselect Allow Use of Remote Mode.
The following topics explain the capabilities users have when they are allowed to use Remote mode.
“Async Gateway and X.25 Gateway” on page 1078
“Remote Performance” on page 1078
“Hit the Road” on page 1078

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“Remote Properties” on page 1079
“Remote Mode Connections” on page 1079
Async Gateway and X.25 Gateway
For GroupWise to use a modem connection, the GroupWise Async Gateway or X.25 Gateway must
be installed and configured in your GroupWise system. The gateway provides the means by which
the client communicates with the GroupWise system.
Remote Performance
You can configure the MTA so that it re-directs Remote mode requests to other MTAs and POAs.
The GroupWise client can establish a client/server connection to an MTA across the Internet. For
more information, see Section 41.2.2, “Enabling Live Remote,” on page 643.
Hit the Road
Users can use Hit the Road on the Tools menu (or switch from Online mode to Remote mode) to
create, set up, or update the Remote mailbox. A copy of the mailbox is created on the user’s local
drive and any current connections are detected and set up. If users have already used Caching mode,
the local mailbox has already been created. Users can also use Hit the Road to create setup files on a
removable storage device (for example, a flash drive) to set up their Remote mailbox on a computer
that’s not connected to the network. Several users can set up their Remote mailboxes on a single
shared computer.
Hit the Road creates a network connection for the method (direct connection or TCP/IP) GroupWise
uses to access the user’s post office. GroupWise can then use this connection, when running in
Remote mode, to connect to the GroupWise system. For example, a network connection lets users of
docked laptops run GroupWise in Remote mode and connect to the GroupWise system through the
network connection rather than a modem connection.
Hit the Road also creates modem connections for Remote Profiles in the Async Gateway or X.25
Gateway. Remote Profiles let GroupWise connect to the GroupWise system.
To use Hit the Road:
1In the GroupWise client, click Tools > Hit the Road.
2Follow the prompts to create the Remote mailbox on the computer or on a removable storage
device.
Installing the Remote Mailbox from a Removable Storage Device
If Hit the Road created the user’s Remote mailbox on a removable storage device, the user needs to
install the Remote mailbox on the computer that will be running in Remote mode.
1Insert the removable storage device containing the Remote mailbox into the computer.
2Run
setup.exe on the removable storage device.
Follow the prompts. The Setup program creates a Remote mailbox and copies the required files
to the computer’s hard drive.

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Remote Properties
Users can change the way Remote mode is set up, including the connection, time zone, signature,
and so forth, in Account Options on the Accounts menu. Remote is listed as an account.
By default, if an item is deleted from the Remote mailbox, the item is deleted from the Online
mailbox the next time a connection is made. Deletion options in Remote Properties can be changed
so that an item deleted from the Remote mailbox stays in the Online mailbox or vice versa.
Remote Mode Connections
“Setting Up a Modem Connection” on page 1079
“Setting Up a Network Connection” on page 1080
“Setting Up a TCP/IP Connection” on page 1081
Setting Up a Modem Connection
If you are going to connect with a modem, you must create at least one modem connection. A
modem connection provides GroupWise with the information it needs to connect to the GroupWise
system through the GroupWise Async Gateway or GroupWise X.25 Gateway.
To set up a modem connection:
1In the client, log in or change to Remote mode.
2Click Accounts > Send/Retrieve > GroupWise Options.
3Click Configure > Connect To > New.
4Make sure Modem is selected, then click OK.
5Type a descriptive name for the modem connection in the Connection Name box.
6Click the country code, then type the area code and phone number for the gateway to the master
GroupWise system.
You can use a comma (,) to signal a one-second pause in dialing such as 9, [phone]. The
9 accesses an outside line and the comma causes a one-second pause to wait for the dial tone
before dialing the number. If you enter dashes, spaces, and parentheses, they are ignored.
7Type the login ID for the gateway.
8Click Password, type the gateway password, then click OK.
9Retype the password, then click OK.
10 Click the Advanced tab.
11 If your modem requires a script, specify the path to the script in the Modem Script box, click
Edit Script, then specify the necessary When Given and Respond With commands.
To save the script without changing its filename, click Save > Close.
or
To save the script with a new filename, click Save As, type a name, then click Close.
12 Click a disconnect method.

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13 Click Attempts, then specify the number of times to redial if the line is busy.
14 Click Retry Interval, then specify the time interval between each redial attempt.
15 Click OK.
16 Select the connection you want, then click Select.
17 Select the location you are connecting from in the Connecting From box. If none are listed, use
the Default Location option.
If you need to create a new location, click the Connect From button. This is useful for laptop
users who are calling into the GroupWise system from different geographic locations.
18 Select the modem to use for dialing up the gateway in the Connect Using box. If you have not
yet defined your modem, click Modem to add a modem to your system.
19 Click OK, then click Close.
Setting Up a Network Connection
While running in Remote mode, GroupWise can connect to the user’s Online mailbox using a
network connection. A network connection is useful for laptop users connecting to the network
through a docking station, or for remote users connecting through a modem using remote node
software.
To create a network connection:
1In the client, log in or change to Remote mode.
2Click Accounts > Send/Retrieve > GroupWise Options.
3Click Network > OK.
4Type a descriptive name for the network connection in the Connection Name box.
5Type the path to any post office directory in the master GroupWise system.
Users can connect to their own post offices or to any post office in the master GroupWise
system to access their Online mailboxes.
6Click a disconnect method.
Method Description
When All Updates Are Received Disconnects after requests are sent and after all responses to
the requests are received (or disconnects automatically when
the time allowed by the gateway has expired).
Do Not Wait for Responses Disconnects immediately after requests are sent and pending
responses are received. Pending responses are responses to
other requests that are waiting to be downloaded to you.
Manually Lets you manually control when to disconnect (or disconnects
automatically when the time allowed by the gateway has
expired).

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7Click OK.
8Select the connection you want, then click Select.
9Select the location you are connecting from in the Connecting From box. If none are listed, use
the Default Location option.
If you need to create a new location, click the Connect From button. This is useful for laptop
users who are calling into the GroupWise system from different geographic locations.
10 Click OK, then click Close.
Setting Up a TCP/IP Connection
A TCP/IP connection enables GroupWise, while running in Remote mode, to connect to the
GroupWise system through a network connection using TCP/IP rather than a modem connection. A
TCP/IP connection can be made through a network connection, such as a laptop connecting to the
network through its docking station, or through a modem using remote node software.
To create a TCP/IP connection:
1In the client, log in or change to Remote mode.
2Click Accounts > Account Options, then double-click the Remote account.
3Click Connection > Connect To > New > TCP/IP > OK.
4Type a descriptive name for the TCP/IP connection.
5Type the IP address or the DNS name.
6Type the IP port for this address.
7Click a disconnect method.
Method Description
When All Updates Are Received Disconnects after requests are sent and after all responses to
the requests are received (or disconnects automatically when
the time allowed by the gateway has expired).
Do Not Wait for Responses Disconnects immediately after requests are sent and pending
responses are received. Pending responses are responses to
other requests that are waiting to be downloaded to you.
Manually Lets you manually control when to disconnect (or disconnects
automatically when the time allowed by the gateway has
expired).
Method Description
When All Updates Are Received Disconnects after requests are sent and after all responses
to the requests are received (or disconnects automatically
when the time allowed by the gateway has expired).
Do Not Wait for Responses Disconnects immediately after requests are sent and
pending responses are received. Pending responses are
responses to other requests that are waiting to be
downloaded to you.

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8Click OK.
9Select the connection you want, then click Select.
10 Select the location you are connecting from in the Connecting From box. If none are listed, use
the Default Location option.
If you need to create a new location, click the Connect From button. This is useful for laptop
users who are calling into the GroupWise system from different geographic locations.
11 Click OK, then click Close.
68.2 Accounts
Section 68.2.1, “Accounts Menu,” on page 1082
Section 68.2.2, “Enabling POP3, IMAP4, and NNTP Account Access in Online Mode,” on
page 1082
68.2.1 Accounts Menu
In addition to the Remote account, users can access and configure POP3 and IMAP4 Internet e-mail
accounts and NNTP News accounts from the Accounts menu. While the user is in Remote and
Caching mode, POP3, IMAP4, and NNTP accounts are accessed without needing to connect to the
GroupWise system. If the system administrator enables it, users can also access and configure their
POP3, IMAP4, and NNTP accounts from the Accounts menu while in Online mode.
68.2.2 Enabling POP3, IMAP4, and NNTP Account Access in
Online Mode
By default, POP3, IMAP4, and NNTP accounts can be added, configured, and accessed by users in
Remote and Caching mode only. Account items and information are not accessible in Online mode,
nor can items and information be uploaded to the Online mailbox until the system administrator
enables it.
To enable POP3, IMAP4, and NNTP account access for clients in Online mode for an entire post
office:
1Make sure GroupWise 6.xor later agents have been installed.
For more information, see Part X, “Message Transfer Agent,” on page 617.
2Make sure Internet Addressing is enabled.
For more information, see Section 4.11, “Internet Addressing,” on page 74.
3In ConsoleOne, select the Post Office object.
4Click Tools > GroupWise Utilities > Client Options.
5Click Environment > General.
6Select Allow Use of POP and IMAP Accounts in the Online Mailbox.
Manually Lets you manually control when to disconnect (or
disconnects automatically when the time allowed by the
gateway has expired).
Method Description