Novell ZENWORKS PATCH MANAGEMENT 6.4 - S User manual

User Guide
Agent Management Center v6.4

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02_013N_6.4.2.10
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Agent Management Center v6.4 - User Guide
Table of Contents
Table of Contents ___________________________________________ iii
Preface ___________________________________________________ v
About This Guide ...................................................................................................v
Document Conventions ......................................................................................... vi
Chapter 1: Installing the Agent Management Center ________________ 1
Installation Pre-requisites .......................................................................................1
Supported Operating Systems ............................................................................1
Minimum Installation Requirements .....................................................................2
Installing the Agent Management Center .................................................................2
Chapter 2: Getting Started with the AMC _________________________ 7
Managing Credentials ............................................................................................9
Adding Credentials to the AMC ............................................................................9
Reassigning Credentials ................................................................................... 11
Deleting Credentials ........................................................................................ 14
Validating Credentials ...................................................................................... 15
Configuring the AMC ............................................................................................ 16
Chapter 3: Discovering Available Nodes _________________________ 19
Discovering Devices and Installing Agents Using the Wizard ...................................... 19
Using the Wizard to Perform an LDAP Scan ........................................................19
Using the Wizard to Perform an Domain Scan .....................................................26
Using the Wizard to Perform Reverse DNS Lookup ............................................... 33
Using the Wizard to Import Devices From a File .................................................. 39
Manually Discovering Nodes ................................................................................. 45
Manually Performing an LDAP Scan ................................................................... 45
Manually Performing a Reverse DNS Lookup ....................................................... 47
Manually Performing a Domain Scan .................................................................. 48

Table of Contents
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Chapter 4: Installing ZENworks Patch Management Agents __________ 51
Supported Agent Operating Systems ..................................................................... 51
Determining Device Status ................................................................................... 52
Understanding Installation Tests ....................................................................... 52
Defining the Device Status ............................................................................... 53
Unresponsive Devices ...................................................................................... 53
Using the Agent Installation Wizard ....................................................................... 55
Manually Installing Agents .................................................................................... 59
Manually Uninstalling Agents ................................................................................ 61
Working With Offline Agents ................................................................................. 62
Viewing the AMC Activity Logs .............................................................................. 63
Appendix A: Index __________________________________________ 65

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Agent Management Center v6.4 - User Guide
Preface
This Agent Management Center v6.4 User Guide is a resource written for all users of the Novell
Agent Management Center (AMC). This guide defines the concepts and procedures for installing,
implementing, and using the AMC.
About This Guide
This guide contains the following chapters and appendices.
•Chapter 1, “Installing the Agent Management Center” - Walks you through the installation of
the Agent Management Center
•Chapter 2, “Getting Started with the AMC” - Walks you through the configuration and usage of
the Agent Management Center
•Chapter 3, “Discovering Available Nodes” - Defines the various methods to discover nodes
•Chapter 4, “Installing ZENworks Patch Management Agents” - Defines the various methods to
install your ZENworks Patch Management Agents
•Appendix A, “Index”
Tip: This document is updated on a regular basis. To acquire the latest version of this
document please refer to the Novell Support Web site (www.novell.com/support)

Preface
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Document Conventions
The following conventions are used throughout this document to help you identify various
information types:
The icons used throughout this document identify the following types of information:
Table 0.1 Document Conventions
Convention Usage
bold Command names, database names, options, wizard names, window and
screen objects (i.e. Click the
OK button)
italics New terms, variables, and window and page names
UPPERCASE SQL commands and keyboard keys
monospace File names, path names, programs, executables, command syntax, and
property names
Table 0.2 Icons Used
Icon Alert Label Description
Note:
Identifies paragraphs that contain notes or
recommendations.
Tip:
Identifies paragraphs that contain tips, shortcuts, or other
helpful product information.
Warning:
Identifies paragraphs that contain vital instructions,
cautions or critical information.

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Agent Management Center v6.4 - User Guide
1Installing the Agent Management Center
The Novell ZENworks Patch Management Server features an enterprise-wide agent distribution and
management utility. The Agent Management Center (AMC) utility allows you to perform network
discovery tasks, install and uninstall ZENworks Patch Management Agents, and perform other agent
management functions, such as removing agents from the ZENworks Patch Management Server
database.
The AMC allows you to automatically discover computers through Reverse DNS Lookup, within a
Windows domain, or within an LDAP Organizational Unit. The results of the discovery will then
identify which computers have the ZENworks Patch Management Agent installed, and facilitate the
installation of the agent on those computers which do not.
Installation Pre-requisites
Supported Operating Systems
The AMC is supported on the following operating systems:
Microsoft Windows Server™ 2003, Standard Edition with SP1
Windows Server 2003, Enterprise Edition with SP1
Windows Server 2003 R2, Standard Edition
Windows Server 2003 R2, Enterprise Edition
Microsoft Windows XP Professional with SP2
Note: Microsoft Vista is not a supported platform for the AMC.

Installing the Agent Management Center
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Minimum Installation Requirements
Single Intel Pentium 4 (or equivalent) Processor
512 MB of RAM
200 MB of Free Disk Space (During Installation)
100 MB of Disk Space (After Installation)
Single 100 MB NIC with access to the Internet
Local / Domain Administrator or Administrator Equivalent
Microsoft .NET Framework 1.1 with SP1
Installing the Agent Management Center
The Agent Management Center can be installed on your ZENworks Patch Management Server or
any computer that can connect to your Patch Management Server. For performance reasons, we
recommend you install the AMC on a computer other than your Patch Management Server.
To Download the Agent Management Center Installer
1. Log on to the target computer as the local administrator (or a member of the
LOCAL_ADMINS group).
2. Launch your web browser.
3. Type your ZENworks Patch Management Server URL in your web browser’s Address field.
Press Enter.
4. Type your User Name in the User name field. Press TAB.
5. Type your password in the Password field.
6. Click OK.
The ZENworks Patch Management Server Home screen opens.
7. Select Devices.
Note: The Agent Management Center Installer will detect the existence of Agent
Management Center 6.3 and automatically upgrade to version 6.4.

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Agent Management Center v6.4 - User Guide
8. Click Install.
The Agent Installers page opens.
9. Select the Agent Management Center Installer download link to start the download.
The Download dialog box opens.
10. Click Save.
The Agent Management Center Installer file downloads to the location you
specify.
11. On the Agent Installers page, click Close.
The Agent Installers page closes.
To install the Agent Management Center
1. From the downloaded location, select the Agent Management Center Installer file
to extract the Agent Management Center InstallShield Wizard.
The Agent Management Center Installation Wizard opens to the Welcome page.
Figure 1.1 Agent Installers

Installing the Agent Management Center
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2. Click Next.
The License Agreement page opens.
3. If you agree to the license terms, select the I accept the terms of the End User License
Agreement option
4. Click Next.
The Setup Type page opens.
5. Select one of the following options:
Figure 1.2 License Agreement page
Figure 1.3 Setup Type page

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Agent Management Center v6.4 - User Guide
Complete - Installs all Agent Management Center components including the database and
the necessary ZENworks Patch Management Server components.
The first time you install (or upgrade) the AMC you must select this option.
Files - Installs only the local Agent Management Center components.
6. Click Next.
The Database Server Login page opens.
7. Select the name of your ZENworks Patch Management Server database from the Database
Server drop-down.
If your ZENworks Patch Management Server’s database server is not listed in the Database
Server drop-down you can:
a. Click Browse... to search for the server.
b. Type the name of your ZENworks Patch Management Server’s database server in the
Database Server field.
8. Select to connect to the Database Server using either Windows Authentication or SQL Server
Authentication.
Using SQL Authentication requires that you have a SQL user account on the ZENworks
Patch Management Server which has admin level access to the PLUS, PLUS_Staging,
and PLAMS databases (the PLAMS database is created during a complete installation of
Agent Management Center).
Using Windows Authentication requires that you establish a trusted connection to your
ZENworks Patch Management Server.
Figure 1.4 Database Server Login page

Installing the Agent Management Center
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9. Click Next.
The Ready to Install page opens.
10. Click Install to begin the installation.
Following the Installation, the Installation Complete page will display.
11. Click Finish to exit the Installation Wizard.
Figure 1.5 Ready to Install page
Figure 1.6 Installation Complete page

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Agent Management Center v6.4 - User Guide
2Getting Started with the AMC
When opening the Agent Management Center (AMC), you will be asked to connect to your
ZENworks Patch Management Server using either Windows Authentication, or SQL
Authentication.
Logging In to the Agent Management Center
1. Launch the AMC by double-clicking the Novell Agent Management Center icon.
The Select an Authentication Mode window opens.
2. Type the name of your ZENworks Patch Management Server in the Server Name field.
3. Select to Connect using either Windows Authentication or SQL Server Authentication.
If you are using SQL Server Authentication:
a. In the Login name field, type the SQL login.
b. In the Password field, type the SQL password.
Figure 2.1 Select an Authentication Mode

Getting Started with the AMC
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4. Click OK.
The Agent Management Center Welcome page opens.
The Agent Management Center Welcome page guides you through the steps required to
successfully discover, install and manage your agents.
Figure 2.2 Agent Management Center Welcome page

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Agent Management Center v6.4 - User Guide
Managing Credentials
Because installing the ZENworks Patch Management Agent requires administrator level access to
each device, the AMC will prompt you to define the credentials that will facilitate the install. These
credentials will then be validated and re-validated to insure that the credentials are current.
Adding Credentials to the AMC
To discover devices and install the ZENworks Patch Management Agent you must add a credential
that has both local administrator privileges and Domain or LDAP access.
To Add a New Credential
1. Select File > Credentials.
The Manage Credentials window opens.
Note: You must add a credential that not only has local administrator privileges but also has
domain or LDAP access.
Figure 2.3 Manage Credentials window

Getting Started with the AMC
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2. Click Add.
The Add New Credential window opens.
3. Select a Credential Type of Domain or Workgroup.
a. If Domain is selected, type the Domain name in the Domain field.
b. If Workgroup is selected, the Domain field will be unavailable.
4. Type a user name in the User Name field.
5. Type the password in the Password and Confirm Password fields.
6. [Optional] If a credential type of Workgroup was selected, type the name of a device, which can
validate the credential, in the Primary Device for Validation and Secondary Device for
Vali d a tion fields.
7. Click OK to add the credential.
The Add New Credential window will close.
8. Repeat steps 2 through 7 for any additional credentials.
9. Click Close.
The Manage Credentials window will close.
Figure 2.4 Add New Credentials

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Agent Management Center v6.4 - User Guide
Reassigning Credentials
When a network discovery is successful, the credentials used to discover that device are stored as its
default credentials. If required, you can reassign the credentials assigned to one or more devices.
Reassigning Credentials
1. Select File > Credentials.
The Manage Credentials window opens.
2. Select the desired credential.
Figure 2.5 Manage Credentials window

Getting Started with the AMC
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3. Click Reassign.
The Change Assigned Credential window opens.
4. Select the Reassign checkbox next to each of the devices to reassign.
5. Select a new credential from the Select New Credential field.
6. Click OK.
The Change Assigned Credential window closes.
Figure 2.6 Change Credential screen

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Agent Management Center v6.4 - User Guide
Reassigning Credentials from the Devices Window
1. From the Install Agents page, right-click on a device and select Change Credential.
The Change Assigned Credential window opens.
2. Ensure that the Reassign checkbox is selected for each device whose credentials will change.
3. Select a new credential from the Select New Credential field.
4. Click OK.
The Change Assigned Credential window closes.
Figure 2.7 Right-Mouse Menu -- Install Agents Tree-View
Figure 2.8 Change Assigned Credential

Getting Started with the AMC
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Deleting Credentials
Prior to deleting a credential, you must reassign all of the devices assigned to the credential.
Deleting a Credential
1. Select File > Credentials.
The Manage Credentials window opens.
1. Select the credential to delete.
2. Reassign the credential as defined under “Reassigning Credentials”.
3. After reassigning all of the devices associated with the credential, reselect the credential.
4. Click Delete.
A Delete confirmation dialog will display.
5. After confirming the deletion, click Close.
The Manage Credentials window closes.
Figure 2.9 Manage Credentials window