Novell ZENWORKS PATCH MANAGEMENT 6.4 - S User manual

User Guide
Agent Management Center v6.4

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02_013N_6.4.2.10
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Agent Management Center v6.4 - User Guide
Table of Contents
Table of Contents ___________________________________________ iii
Preface ___________________________________________________ v
About This Guide ...................................................................................................v
Document Conventions ......................................................................................... vi
Chapter 1: Installing the Agent Management Center ________________ 1
Installation Pre-requisites .......................................................................................1
Supported Operating Systems ............................................................................1
Minimum Installation Requirements .....................................................................2
Installing the Agent Management Center .................................................................2
Chapter 2: Getting Started with the AMC _________________________ 7
Managing Credentials ............................................................................................9
Adding Credentials to the AMC ............................................................................9
Reassigning Credentials ................................................................................... 11
Deleting Credentials ........................................................................................ 14
Validating Credentials ...................................................................................... 15
Configuring the AMC ............................................................................................ 16
Chapter 3: Discovering Available Nodes _________________________ 19
Discovering Devices and Installing Agents Using the Wizard ...................................... 19
Using the Wizard to Perform an LDAP Scan ........................................................19
Using the Wizard to Perform an Domain Scan .....................................................26
Using the Wizard to Perform Reverse DNS Lookup ............................................... 33
Using the Wizard to Import Devices From a File .................................................. 39
Manually Discovering Nodes ................................................................................. 45
Manually Performing an LDAP Scan ................................................................... 45
Manually Performing a Reverse DNS Lookup ....................................................... 47
Manually Performing a Domain Scan .................................................................. 48

Table of Contents
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Chapter 4: Installing ZENworks Patch Management Agents __________ 51
Supported Agent Operating Systems ..................................................................... 51
Determining Device Status ................................................................................... 52
Understanding Installation Tests ....................................................................... 52
Defining the Device Status ............................................................................... 53
Unresponsive Devices ...................................................................................... 53
Using the Agent Installation Wizard ....................................................................... 55
Manually Installing Agents .................................................................................... 59
Manually Uninstalling Agents ................................................................................ 61
Working With Offline Agents ................................................................................. 62
Viewing the AMC Activity Logs .............................................................................. 63
Appendix A: Index __________________________________________ 65

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Agent Management Center v6.4 - User Guide
Preface
This Agent Management Center v6.4 User Guide is a resource written for all users of the Novell
Agent Management Center (AMC). This guide defines the concepts and procedures for installing,
implementing, and using the AMC.
About This Guide
This guide contains the following chapters and appendices.
•Chapter 1, “Installing the Agent Management Center” - Walks you through the installation of
the Agent Management Center
•Chapter 2, “Getting Started with the AMC” - Walks you through the configuration and usage of
the Agent Management Center
•Chapter 3, “Discovering Available Nodes” - Defines the various methods to discover nodes
•Chapter 4, “Installing ZENworks Patch Management Agents” - Defines the various methods to
install your ZENworks Patch Management Agents
•Appendix A, “Index”
Tip: This document is updated on a regular basis. To acquire the latest version of this
document please refer to the Novell Support Web site (www.novell.com/support)

Preface
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Document Conventions
The following conventions are used throughout this document to help you identify various
information types:
The icons used throughout this document identify the following types of information:
Table 0.1 Document Conventions
Convention Usage
bold Command names, database names, options, wizard names, window and
screen objects (i.e. Click the
OK button)
italics New terms, variables, and window and page names
UPPERCASE SQL commands and keyboard keys
monospace File names, path names, programs, executables, command syntax, and
property names
Table 0.2 Icons Used
Icon Alert Label Description
Note:
Identifies paragraphs that contain notes or
recommendations.
Tip:
Identifies paragraphs that contain tips, shortcuts, or other
helpful product information.
Warning:
Identifies paragraphs that contain vital instructions,
cautions or critical information.

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Agent Management Center v6.4 - User Guide
1Installing the Agent Management Center
The Novell ZENworks Patch Management Server features an enterprise-wide agent distribution and
management utility. The Agent Management Center (AMC) utility allows you to perform network
discovery tasks, install and uninstall ZENworks Patch Management Agents, and perform other agent
management functions, such as removing agents from the ZENworks Patch Management Server
database.
The AMC allows you to automatically discover computers through Reverse DNS Lookup, within a
Windows domain, or within an LDAP Organizational Unit. The results of the discovery will then
identify which computers have the ZENworks Patch Management Agent installed, and facilitate the
installation of the agent on those computers which do not.
Installation Pre-requisites
Supported Operating Systems
The AMC is supported on the following operating systems:
Microsoft Windows Server™ 2003, Standard Edition with SP1
Windows Server 2003, Enterprise Edition with SP1
Windows Server 2003 R2, Standard Edition
Windows Server 2003 R2, Enterprise Edition
Microsoft Windows XP Professional with SP2
Note: Microsoft Vista is not a supported platform for the AMC.

Installing the Agent Management Center
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Minimum Installation Requirements
Single Intel Pentium 4 (or equivalent) Processor
512 MB of RAM
200 MB of Free Disk Space (During Installation)
100 MB of Disk Space (After Installation)
Single 100 MB NIC with access to the Internet
Local / Domain Administrator or Administrator Equivalent
Microsoft .NET Framework 1.1 with SP1
Installing the Agent Management Center
The Agent Management Center can be installed on your ZENworks Patch Management Server or
any computer that can connect to your Patch Management Server. For performance reasons, we
recommend you install the AMC on a computer other than your Patch Management Server.
To Download the Agent Management Center Installer
1. Log on to the target computer as the local administrator (or a member of the
LOCAL_ADMINS group).
2. Launch your web browser.
3. Type your ZENworks Patch Management Server URL in your web browser’s Address field.
Press Enter.
4. Type your User Name in the User name field. Press TAB.
5. Type your password in the Password field.
6. Click OK.
The ZENworks Patch Management Server Home screen opens.
7. Select Devices.
Note: The Agent Management Center Installer will detect the existence of Agent
Management Center 6.3 and automatically upgrade to version 6.4.

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Agent Management Center v6.4 - User Guide
8. Click Install.
The Agent Installers page opens.
9. Select the Agent Management Center Installer download link to start the download.
The Download dialog box opens.
10. Click Save.
The Agent Management Center Installer file downloads to the location you
specify.
11. On the Agent Installers page, click Close.
The Agent Installers page closes.
To install the Agent Management Center
1. From the downloaded location, select the Agent Management Center Installer file
to extract the Agent Management Center InstallShield Wizard.
The Agent Management Center Installation Wizard opens to the Welcome page.
Figure 1.1 Agent Installers

Installing the Agent Management Center
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2. Click Next.
The License Agreement page opens.
3. If you agree to the license terms, select the I accept the terms of the End User License
Agreement option
4. Click Next.
The Setup Type page opens.
5. Select one of the following options:
Figure 1.2 License Agreement page
Figure 1.3 Setup Type page