Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - NETWORK DISCOVERY DATABASE... User manual

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AUTHORIZED DOCUMENTATION
ZENworks 10 Configuration Management Installation Guide
ZENworks ® 10 Configuration Management SP3
10.3
March 30, 2010
Installation Guide

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Contents 5
Contents
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About This Guide 7
1 System Requirements 9
1.1 Primary Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Satellite Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.2.1 Windows Device Performing Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.2.2 Linux Device Performing Satellite Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.3 Management Zone Version Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.4 Database Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
1.5 LDAP Directory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.6 Managed Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.7 Inventoried-Only Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
1.8 Administration Browser Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
1.9 Installation User Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2 Coexistence with Other ZENworks Products 29
2.1 ZENworks Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.2 ZENworks Asset Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.3 ZENworks Patch Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.4 ZENworks Server Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.5 ZENworks Linux Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.6 ZENworks Handheld Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
3 Preparation 33
3.1 Understanding What the ZENworks Installation Does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3.2 Gathering Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3.3 Preinstallation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3.3.1 Verifying That the Minimum Requirements Have Been Met . . . . . . . . . . . . . . . . . . . 34
3.3.2 Creating an Installation DVD from the ISO Download . . . . . . . . . . . . . . . . . . . . . . . . 35
3.3.3 Creating an External Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3.3.4 Installing an External ZENworks Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3.3.5 Installing Mono 2.0.1-1.17 on SLES 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
4 Installing the ZENworks Server 47
4.1 Performing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
4.1.1 Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
4.2 Performing an Unattended Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
4.2.1 Creating Your Response File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
4.2.2 Performing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
4.3 Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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5 Installing the ZENworks Adaptive Agent on Windows 65
6 Installing the ZENworks Adaptive Agent on Linux 67
7 Uninstalling ZENworks Software 69
7.1 Correct Order for Uninstalling ZENworks Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
7.2 Uninstalling a Windows Primary Server, Satellite, or Managed Device . . . . . . . . . . . . . . . . . . 70
7.3 Uninstalling a Linux Primary Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
7.3.1 Uninstalling ZENworks Software and Removing the Device from the Zone . . . . . . . 74
7.3.2 Uninstalling ZENworks Software While Retaining the Device in the Zone . . . . . . . . 75
7.4 Uninstalling ZENworks 10 Configuration Management SP3 Linux Satellite. . . . . . . . . . . . . . . 76
7.4.1 Zone-Level Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
7.4.2 Local Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
A Installation Executable Arguments 79
B Troubleshooting 81
B.1 Troubleshooting Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
B.2 Uninstallation Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
C Documentation Updates 87
C.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

About This Guide 7
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About This Guide
This ZENworks 10 Installation Guide includes information to help you successfully install a
Novell®ZENworks®10 Configuration Management SP3 system.
ZENworks 10 Configuration Management SP3 is also available as a software appliance that can be
deployed to the supported virtual infrastructure. This software appliance is built on the customized
SUSE®Linux Enterprise Server 10 SP2 (SLES 10 SP2) and is pre-installed with ZENworks 10
Configuration Management SP3 Server and ZENworks 10 Configuration Management SP3
ZENworks Reporting Server.
For more information on how to deploy and manage ZENworks Appliance, see the ZENworks 10
Configuration Management Appliance Deployment and Administration Reference.
The information in this guide is organized as follows:
Chapter 1, “System Requirements,” on page 9
Chapter 2, “Coexistence with Other ZENworks Products,” on page 29
Chapter 3, “Preparation,” on page 33
Chapter 4, “Installing the ZENworks Server,” on page 47
Chapter 5, “Installing the ZENworks Adaptive Agent on Windows,” on page 65
Chapter 6, “Installing the ZENworks Adaptive Agent on Linux,” on page 67
Chapter 7, “Uninstalling ZENworks Software,” on page 69
Appendix A, “Installation Executable Arguments,” on page 79
Appendix B, “Troubleshooting,” on page 81
Appendix C, “Documentation Updates,” on page 87
Audience
This guide is intended for ZENworks administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management is supported by other documentation (in both PDF and
HTML formats) that you can use to learn about and implement the product. For additional
documentation, see the ZENworks 10 Configuration Management documentation (http://
www.novell.com/documentation/zcm10/).

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items in a cross-reference path.
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forward slash, such as Linux*, should use forward slashes as required by your software.

System Requirements
1
9
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1
System Requirements
The following sections provide the Novell®ZENworks®10 Configuration Management SP3
requirements for hardware and software:
Section 1.1, “Primary Server Requirements,” on page 9
Section 1.2, “Satellite Requirements,” on page 14
Section 1.3, “Management Zone Version Requirements,” on page 17
Section 1.4, “Database Requirements,” on page 20
Section 1.5, “LDAP Directory Requirements,” on page 21
Section 1.6, “Managed Device Requirements,” on page 21
Section 1.7, “Inventoried-Only Device Requirements,” on page 25
Section 1.8, “Administration Browser Requirements,” on page 27
Section 1.9, “Installation User Requirements,” on page 27
1.1 Primary Server Requirements
The server where you install the Primary Server software must meet the following requirements:
Table 1-1 Primary Server Requirements
Item Requirements Additional Details
Server Usage Your server might be capable of
handling tasks in addition to the tasks
a Primary Server performs for
ZENworks 10 Configuration
Management. However, we
recommend that any server where you
install the Primary Server software be
used only for ZENworks 10
Configuration Management purposes.
For example, you might not want the server
to do the following:
Host Novell eDirectoryTM
Host Novell Client32TM
Host Active Directory*
Be a terminal server

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Operating System Windows*:
Windows Server* 2003 SP1 /
SP2 x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 R2 x86-64
(Enterprise and Standard
editions)
Linux*:
SUSE®Linux Enterprise Server
10 (SLES 10) SP1 / SP2 / SP3
x86, x86-64 (Intel* and AMD*
Opteron* processors)
Open Enterprise Server 2 (OES
2) SP1 / SP2 x86, x86-64
SLES 11 x86, x86-64 (Intel and
AMD Opteron processors)
All the Core and Data Center Editions of
Windows Server 2003 and Windows Server
2008 are not supported as Primary Server
platforms. Windows Server 2008 Core is not
supported because it does not support the
.NET Framework.
ZENworks 10 Configuration Management is
supported on Windows Server 2003 and
Windows Server 2008 editions with or
without Hyper-V.
IMPORTANT: If you want to install
ZENworks Reporting Server on a Primary
Server, you must install it either on SLES
10, OES 2, Windows Server 2003, or
Windows Server 2008 platforms. ZENworks
Reporting Server is currently not supported
on SLES 11 and Windows Server 2008 R2.
For more information, see TID 7004794 at
Novell Support web site (http://
www.novell.com/support/microsites/
microsite.do).
Hardware Processor: Minimum - Pentium* IV
2.8 GHz (x86 and x86-64), or
equivalent AMD or Intel processor
If the Primary Server is running Patch
Management, we recommend a fast
processor, such as the Intel Core* Duo
processor
RAM: 2 GB minimum; 4 GB
recommended
Disk Space: 3 GB minimum for
installing; 4 GB recommended for
running. Depending on the amount of
content you need to distribute, this
number can vary greatly.
Patch Management file storage
(downloaded patch content) requires
at least 25 GB of additional free disk
space. All content replication servers
also require this same amount of
additional free disk space if Patch
Management is enabled. If you use
Patch Management in additional
languages, each server also requires
this additional amount of free space
for each language used.
Because the ZENworks database file and
ZENworks content repository can each
become very large, you might want a
separate partition or hard drive available.
For information on changing the default
content repository location on a Windows
server, see “Content Repository” in the
ZENworks 10 Configuration Management
System Administration Reference.
For Linux servers, you might want the
/
var/opt
directory to be located on a large
partition. This is where the database (if
embedded) and content repository are
stored.
Display resolution: 1024 × 768 with
256 colors minimum
Item Requirements Additional Details