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Problem Possible Solutions
LEVEL 1 -- SEE HOME OWNERS MANUAL
Recommended for the home owner
** IMPORTANT **
before attempting any trouble shooting be sure to test the water or have the water tested.
The tests should include the raw water, the hot treated water, and the cold treated water.
Delivers untreated water
Bypass is closed bypassing raw water past the unit - Return bypass valve to the open position to service
the home - See ‘Manual Water Bypass’
Bypass loop in the homes plumbing - Close outlet valve only on conditioner bypass, open nearest
conditioned water line. If no water ow then there is not a bypass in the plumbing. If there is water ow
then there is a hidden bypass in the plumbing (contact plumber).
No salt or low salt level - Fill salt to above the water level in the salt tank. Low salt will aect the
conditioners capacity. - See ‘Maintenance’
Not programmed correctly for current application -Verify programming. Correct hardness level and
amount of people in the home if necessary. - See‘Start Up and Programming’
Excessive water in the salt tank Refer to Maintenance, Cleaning the Injectors and Cleaning the Salt Tank
Not regenerating automatically, not metering water ow
Check diagnostics for last regeneration - See How Your Conditioner Works
Open nearest conditioned water outlet and check if gallons is counting down, if not metering -
Contact authorized service representative
Not using salt Injectors or injector screen plugged. Clean and or replace injectors and screen - See ‘Maintenance’
Salt Bridged in salt tank - See ‘Maintenance’
Not regenerating automatically - Alarms Caused by a power outage or brown out during regeneration – unplug power for 30 seconds then
re-connect. If alarm continues - Contact your authorized service representative, if necessary.
Unit regenerates but does not use salt
Clean and or replace injectors - See ‘Maintenance’
Drain line ow control is plugged – clean drain line ow control to ensure there are no kinks, or
restrictions in the drain line.
Using too much salt or more salt than expected Check programming – is the unit set properly for salt eciency, is the programming correct for
hardness and people - See ‘Start Up and Programming’
Alarms after regeneration
Caused by a power outage or brown out during regeneration – unplug power for 30 seconds then
reconnect if alarm continues - Contact your authorized service representative, if necessary.
Corroded or damaged rear circuit – replace circuit Contact your authorized service
representative, if necessary.
Discolored water
Result of city / town supply being contaminated – check with local authority to see if there has
been water main activity in your area. If there has been, manually regenerate the unit a couple of times
in a row to clear the color. If there hasn’t been, Contact your authorized service representative if
necessary.
Iron Bleed through – if there are small amounts of iron in your raw water supply eventually it will
build up in the resin and could result in bleed through.
– review settings to compensate for iron in the water - See ‘Start Up and Programming’
- Contact your dealer or local plumbing supply store to obtain an approved resin cleaner. Use resin
cleaner to clean the resin as directed. For permanent maintenance if required add in an automatic
feeder - See Automatic Resin Cleaner Solution Feeder
Excessive pressure loss Check unit specications - peak or continuous service ow rates maybe exceeding capacity causing
the unit to be restrictive due to size - See‘Unit Specications’ - Contact your dealer if necessary.
TROUBLE SHOOTING GUIDE
