O2 e169 User manual

ø Mobile Broadband User Guide
Pay Monthly
USB Modem E169
We’re better, connected

What’s ø Mobile Broadband?
ø Mobile Broadband lets you use the internet almost anywhere.
And it includes connection to any of The Cloud’s Wi-Fi hotspots in the UK.
If you use Windows, you can use BT Openzone hotspots too. Wi-Fi is faster,
and it won’t cost you any more.
Your USB Modem works on PCs and Macs, and it automatically
finds the fastest connection for you.

Contents
Getting started
What’s in the box 2
Putting in the sim 3
Setting up on your computer 4
Windows 4
Mac 8
How to use
Ways to connect to the internet 16
Connecting with ø Mobile Broadband 17
Checking how much data 22
you’ve used
Using Wi-Fi 24
Text messages 30
Using ø Mobile Broadband abroad 34
Using your USB Modem 35
as a memory stick
Help
Your first bill 38
Installation problems 39
What can I do to improve 40
the speed of my modem?
FAQs 41
Taking care of your USB Modem 42
Glossary 43

Getting started
1

What’s in the box
You’ll also have been given a sim card separately, either in our shop or through the post.
It’s a good idea to save your ø Mobile Broadband number in your phone’s address book.
You’ll find it on the credit card sized card that you popped your sim out of (and on your
dispatch note if you bought ø Mobile Broadband online). You’ll need it to use Wi-Fi, to buy
data or if you call Customer Services for any help.
To use ø Mobile Broadband your computer needs at least:
Windows
• XP Service Pack 1-3 (32 bit), Vista (32 bit)
• Processor: 500Mhz and above processor
• Hard Disk Space: 150MB
• RAM: 1 GB
• Internet Explorer 6.0 Service Pack 1 or higher
• Video: 256 colours and 800x600 resolution
Important: Windows 2000 isn’t supported
USB cable - plug it into a USB port on
your computer and your USB modem
to try and get better reception
USB Modem
Mac
• Mac OS X: 10.4 or higher
• Hard Drive Space: 64MB
• RAM: 1 GB
1
2

Putting in the sim
You need to install ø Connection Manager, which will manage all your internet
connections.
1. Take the cap off the modem.
2. With the ø logo facing up, hold the modem and slide the sim card tray out with
your fingernail.
3. Take your sim from the pack in the box, and put it in the tray with the gold chip facing
up. The slanted corner should slide in first.
4. With the chip facing down, push the tray completely back into the USB modem,
but don’t force it.
3

Setting up on your computer
You can use ø Mobile Broadband on more than one computer. You need to install the
software on each computer you want to use.
If you’re using Windows, read on.
If you’re using a Mac, go to page 8 .
Windows
You need to install ø Connection Manager,
which will manage all your internet connections.
1. Plug your USB modem into a USB port on your
computer. Look for the USB port symbol
2. Wait a few minutes. If the AutoPlay window
pops up, click Run AUTORUN.EXE.
T i p : If it takes more than a couple of minutes,
start ø Connection Manager manually
by going to Start > Computer >
O2 Connection Manager.
Connection Manager will get ready to install. This may take a few moments.
3
4

3. If the User Account Control screen
pops up, click Allow.
4. Read the licence agreement and tick
the Accept box. Click Next.
5
6

5. Click Install.
Wait while the InstallShield Wizard installs
ø Connection Manager. It might take a few
minutes.
6. Click Finish.
Wait while Connection Manager finishes
installing. It might take a few minutes.
7. Tick the Pay Monthly box and fill in your details.
You need to fill in your bill date so Connection Manager
can estimate how much data you’ve used.
By filling in your other details we can keep you up to
date with any new software developments that will
improve the service you get.
Click Continue.
5
6

Tip: You need to fill in your bill date so Connection Manager can estimate how much
data you’ve used.
How to find your bill date if you’re a business customer
Your bill date is the same as everyone on your account. If your business doesn’t have an
account, your bill date will be about a day after you bought ø Mobile Broadband.
How to find your bill date if you’re not a business customer
We’ll send you an email when your bill is ready to read online. The date of the email will be
your monthly bill date. If you asked for a paper bill, the monthly bill date will be on the bill.
If you haven’t received your bill yet, you can fill in your bill date later. Click View Usage on
Connection Manager to do this.
You’re nearly ready to go.
Go to page 16 to start using the internet.
7
8

7
8
Mac
You can use ø Mobile Broadband on more than one computer. You need to install the
software on each computer you want to use.
Installing Mobile Connect
Before you start, make sure all other applications are closed.
1. Plug your USB modem into a USB port on your
computer. Look for the USB port symbol
2. Double click Mobile Connect to start
the installer.

3. Click Continue.
4. Read, print or save the Licence Agreement,
then click Continue.
9
10

5. Click Continue to install the application,
or pick a different drive if you want to install
it somewhere else.
6. Click Install.
9
10

7. If your Mac has a password, type it in
and click OK.
Note: ‘Luke’ is our username in this example.
Mobile Connect will start installing.
You’ll get a confirmation message when
it’s done.
11
12

8. Click Close to finish.
Creating a Profile
Create a profile and save your settings so you
don’t have to enter them every time you go on
the internet.
1. The ø USB Modem folder should open
automatically when you put the modem
in. If it doesn’t, click the O2 USB Modem
icon on your desk top.
2. Double click the MobileConnect icon
to open the control panel.
11
12

3. Click Setting… on the control panel
to open the settings screen.
4. Click New.
You can edit, delete or add more profiles later.
13
14

5. Type in these details (some of them might
be filled in already):
• In Profile Name, type O2 Mobile Broadband.
• In Access Point Name, type mobile.o2.co.uk.
• In Telephone Number, type *99#.
Tip: Type # on a Mac by using alt+3.
• In Account Name, type o2web.
• In Password, type password.
• Tick the PAP Authentication box.
• Click Save.
• Click OK.
The name of the profile you chose is shown on the control panel. If you create more than
one profile, you can scroll through them using the arrows next to the Profile Name box.
You’re nearly ready to go.
Go to page 16 to start using the internet.
13
14

How to use
15
16

Ways to connect to the internet
There are three ways to connect to the internet. Wi-Fi is the fastest and you get unlimited
Wi-Fi with your ø Mobile Broadband.
You only use up your data allowance when you connect on the ø network.
1. ø Mobile Broadband – uses the ø mobile network to connect to the internet.
You can connect anywhere, as long as there’s ø mobile coverage. Check your coverage
at o2.co.uk/mbbcoveragechecker
2. Public Wi-Fi hotspots – these are wireless networks. You can connect to Wi-Fi
through The Cloud for no extra charge in places like Pret A Manger and McDonalds.
Windows users can also connect to BT Openzone for no extra charge. (Mac users can’t
use BT Openzone yet. Check o2.co.uk/mobilebroadband for updates on when it’ll be
available). Or you can connect to other Wi-Fi hotspots which you might have to pay for.
Wi-Fi is faster than using the ø network.
3. Home Wi-Fi – uses your Home Broadband and will give you the fastest speeds. If you’re
using Windows and your home broadband has a wireless router, Connection Manager
will manage your connection so you’ll automatically connect to your home broadband
network when you’re at home. If you’re using a Mac and your home broadband has a
wireless router, Mobile Connect will automatically connect you to your home broadband
network when you’re at home.
15
16

Connecting with ø Mobile Broadband
If your USB modem is plugged in and Wi-Fi isn’t available, ø Connection Manager will
automatically connect you to ø Mobile Broadband.
If it doesn’t automatically connect or you want to connect manually, here’s how:
If you’re using Windows read on. If you’re using a Mac, go to page 19.
How to connect using Windows
1. To open ø Connection Manager double click the ø icon on your desktop.
Tip: You can also open Connection Manager by going to Start > (All) Programs >
O2CM-CE > Connection Manager > Connection Manager.
2. Click show available networks. Or if the network you want is already selected
click connect and go to step 4.
17
18