Oki C9800hdn User manual

C9800 User’s Guide> 2
P REFACE
C9800 User’s Guide
P/N 59374001, Revision 2.0
Every effort has been made to ensure that the information in this document is complete,
accurate, and up-to-date. Oki assumes no responsibility for the results of errors beyond
its control. Oki also cannot guarantee that changes in software and equipment made by
other manufacturers and referred to in this guide will not affect the applicability of the
information in it. Mention of software products manufactured by other companies does
not necessarily constitute endorsement by Oki.
While all reasonable efforts have been made to make this document as accurate and
helpful as possible, we make no warranty of any kind, expressed or implied, as to the
accuracy or completeness of the information contained herein.
The most up-to-date drivers and manuals are available from the Oki web site:
http://www.okidata.com and http://my.okidata.com
Copyright © 2005 Oki Data Americas, Inc.
Second Edition April, 2005
Oki and Microline are registered trademarks of Oki Electric Industry Company, Ltd.
ENERGY STAR is a trademark of the United States Environmental Protection Agency.
Microsoft, MS-DOS and Windows are either registered trademarks or trademarks of
MIcrosoft Corporation in the United States and/or other countries.
Other product names and brand names are registered trademarks or trademarks of their
proprietors.
As an ENERGY STAR Program Participant, the manufacturer has
determined that this product meets the ENERGY STAR guidelines for
energy efficiency.
This product complies with the requirements of the Council Directives
89/336/EEC (EMC), 73/23/EEC (LVD) and 1999/5/EC (R&TTE), as
amended where applicable, on the approximation of the laws of the
member states relating to Electromagnetic Compatibility, Low Voltage
and Radio & Telecommunications Terminal Equipment.

C9800 User’s Guide> 3
C ONTENTS
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Notes, cautions and warnings! . . . . . . . . . . . . . . . . 6
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Online usage . . . . . . . . . . . . . . . . . . . . . . . . . 11
Printing pages . . . . . . . . . . . . . . . . . . . . . . . . 12
Printer and paper overview . . . . . . . . . . . . . . . . . 13
Opening and closing the top cover . . . . . . . . . . . . 13
Identifying major components . . . . . . . . . . . . . . . 14
Software supplied . . . . . . . . . . . . . . . . . . . . . . . . 19
Paper recommendations . . . . . . . . . . . . . . . . . . . 20
Paper input and output information. . . . . . . . . . . . 21
Trays and stackers . . . . . . . . . . . . . . . . . . . . . . . 22
Trays 1 to 5. . . . . . . . . . . . . . . . . . . . . . . . . . 22
MP tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Face-down stacker . . . . . . . . . . . . . . . . . . . . . 23
Face-up stacker . . . . . . . . . . . . . . . . . . . . . . . 23
Duplex unit . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Tray and stacker examples . . . . . . . . . . . . . . . . . 24
Loading Trays 1 to 5. . . . . . . . . . . . . . . . . . . . 24
Using the MP Tray . . . . . . . . . . . . . . . . . . . . . 26
Using the stackers . . . . . . . . . . . . . . . . . . . . . 28
Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Buttons and lights. . . . . . . . . . . . . . . . . . . . . . . . 30
Display Panel messages . . . . . . . . . . . . . . . . . . . 32
Status information . . . . . . . . . . . . . . . . . . . . . 32
Menu (Functions) information . . . . . . . . . . . . . 32
Configuration information . . . . . . . . . . . . . . . . 33
Help mode. . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Display Panel messages . . . . . . . . . . . . . . . . . . . 33
Using the menus . . . . . . . . . . . . . . . . . . . . . . . . 33
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Printer location. . . . . . . . . . . . . . . . . . . . . . . . . . 35
Turning Off/On . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Turning Off . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Turning On . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Checking current settings . . . . . . . . . . . . . . . . . . 38
Interfaces and connection . . . . . . . . . . . . . . . . . . 38
Connecting the parallel interface . . . . . . . . . . . 39

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Connecting the USB interface . . . . . . . . . . . . . 39
Connecting the network interface . . . . . . . . . . . 39
Using the Drivers CD. . . . . . . . . . . . . . . . . . . . . . 41
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the printer . . . . . . . . . . . . . . . . . . . . . . . . 42
Consumables and maintenance . . . . . . . . . . . . . . 43
Checking consumable/maintenance item usage . . . 43
Replacement indications . . . . . . . . . . . . . . . . . . . 43
Consumable item order information . . . . . . . . . . . 44
Maintenance item order details. . . . . . . . . . . . . . . 44
Replacing consumables/maintenance items . . . . . . 45
Cleaning the LED heads. . . . . . . . . . . . . . . . . . . . 45
Cleaning the paper feed rollers. . . . . . . . . . . . . . . 47
Cleaning the printer casing . . . . . . . . . . . . . . . . . 50
Emptying the punch chip box
(Punch unit optional accessory) . . . . . . . . . . . . . 51
Optional accessories . . . . . . . . . . . . . . . . . . . . . . . 54
Accessory order information. . . . . . . . . . . . . . . . . 55
Installing accessories . . . . . . . . . . . . . . . . . . . . . 55
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Paper jams – printer . . . . . . . . . . . . . . . . . . . . . . 56
Open cover, paper jam, tttttt side cover . . . . . . 56
Open cover, paper jam, side cover . . . . . . . . . . 58
Open cover, paper jam, top cover . . . . . . . . . . 60
Paper jams – duplex unit . . . . . . . . . . . . . . . . . . . 65
Check duplex unit, paper jam . . . . . . . . . . . . . 65
Paper jams – Finisher (optional accessory) . . . . . . 71
Check Finisher, paper jam/paper remains . . . . . 71
591, 592, 593, 599/ 643, 645
(paper jam around Finisher) . . . . . . . . . . . . . 71
594, 597, 598/ 644, 646
(paper jam in Finisher) . . . . . . . . . . . . . . . . . 73
590 (paper jam in Finisher/Punch unit) . . . . . . . 78
Check Inverter, paper jam . . . . . . . . . . . . . . . 80
Avoiding paper jams . . . . . . . . . . . . . . . . . . . . . . 85
Dealing with unsatisfactory printing . . . . . . . . . . . 86
Staple jams – Finisher (optional accessory) . . . . . . 88
Check Finisher, Staple Jam . . . . . . . . . . . . . . . 88
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Appendix A – Display Panel Messages . . . . . . . . . 95

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Appendix B – Menu system . . . . . . . . . . . . . . . . . . 97
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Print Page Count . . . . . . . . . . . . . . . . . . . . . . 98
Finisher Count . . . . . . . . . . . . . . . . . . . . . . . . 98
Supplies Life . . . . . . . . . . . . . . . . . . . . . . . . . 99
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Paper Size in Tray . . . . . . . . . . . . . . . . . . . . 100
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Configuration example –
monochrome pages printed . . . . . . . . . . . . . 101
Print Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Print Information example –
demonstration page . . . . . . . . . . . . . . . . . . 102
Print Secure Job . . . . . . . . . . . . . . . . . . . . . . . . 103
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Tray Configuration . . . . . . . . . . . . . . . . . . . . 104
System Adjust . . . . . . . . . . . . . . . . . . . . . . . 108
Menus example 1 – Tray 1 transparencies. . . . 112
Menus example 2 – MP Tray paper size. . . . . . 113
Oki service centers . . . . . . . . . . . . . . . . . . . . . . . 115
Authorized Service Providers . . . . . . . . . . . . . . . 115
Oki Data Contact Locations . . . . . . . . . . . . . . . . 115
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

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N OTES , CAUTIONS AND WARNINGS !
NOTE
A note provides additional information to supplement the main
text.
CAUTION!
A caution provides additional information which, if
ignored, may result in equipment malfunction or
damage.
WARNING!
A warning provides additional information which, if
ignored, may result in a risk of personal injury.

C9800 User’s Guide> 7
I NTRODUCTION
Congratulations on buying an Oki color printer. Your new printer is
designed with advanced features to give you clear, vibrant color
prints and crisp black and white pages at high speed on a range of
print media for the office.
In addition, the EFI Fiery print control and job management
functionality allows you to:
>manage or preview jobs in the print queue through either
your web browser or software
>balance the workflow of networked devices
>manage color profiles
>save templates on the hard disk for faster processing and
printing of jobs like Powerpoint presentations and
double-sided documents
The C9800 Series comprises:
>C9800hdn, C9800hdtn
>C9800 GA
where h denotes hard disk installed, d denotes duplex unit installed,
n denotes networking capability, t denotes high capacity feeder
installed, and GA denotes Graphic Arts capability.
This user’s guide describes the C9800hdn, C9800hdtn and
C9800 GA models.

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F EATURES
The following features are standard on all models:
>Up to 36 pages per minute in full color for fast printing of
high impact color presentations and other documents
>Up to 40 pages per minute in black and white for fast and
efficient printing of all general purpose documents not
requiring color
>ProQ4800 Multilevel technology produces subtler tones and
smoother gradations of color to lend photographic quality to
your documents
>1200 x 1200 dpi (dots per inch) print resolution for high
quality image production showing the finest detail
>Single Pass Color Digital LED technology for high speed
processing of your printed pages
>10Base-T and 100Base-TX network connection lets you share
this valuable resource among users on your office network
>Automatic two-sided (duplex) printing for economical use of
paper and compact printing of larger documents
>Hard Disk Drive enables spooled and verified printing
>USB 2.0 and parallel (IEEE-1284) interfaces
>PCL, PS emulations
>EFI Fiery controller and software
>Graphics Arts capability with full suite of EFI utilities including
Spot-On and Hot Folder support (C9800 GA only)

C9800 User’s Guide> 9
Additionally, the following optional features are available:
>Additional paper trays for loading a further 530 sheets at a
time to minimize operator intervention, or different paper
stocks for letterhead stationery, alternative paper sizes or
other print media:
>2nd/3rd Tray (530 sheets each)
>High Capacity Feeder (HCF) (1590 sheets)
NOTE
1. Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray, Tray
1 + 2nd Tray + 3rd Tray, Tray 1 + HCF, Tray1 + 2nd Tray +
HCF
2. The C9800hdtn already has a High Capacity Feeder installed
and so can only accommodate one additional tray (to give the
maximum total of five).
>Memory Expansion DIMM
>Finisher for stapling or saddle stitching printer output
>Punch unit (to extend Finisher functionality)
>EFI Color Profiler Kit
A BOUT THIS GUIDE
NOTE
Images used in this manual may include optional features that your
printer does not have installed. Also, they may omit features not
essential to the description of a particular function.
This manual is your user’s guide (check the web site,
my.okidata.com, for the most up-to-date version) for your printer
and forms part of the overall user support listed below:
>Set-up guide: to describe how to unpack, connect and turn
on your printer
This is a paper document that is packaged with the printer.
>Quick start guide: to describe how to proceed after
following the set-up guide.
This is a paper document that is packaged with the printer.
>Software summary guide: to provide an overview of
drivers and utilities provided.

C9800 User’s Guide> 10
This is an electronic document stored on the Documentation
CD.
>This User’s Guide: to help you to become familiar with your
printer and make the best use of its many features. Also
included are guidelines for troubleshooting and maintenance
to ensure that it performs at its best. Additionally,
information is provided for adding optional accessories as
your printing needs evolve.
This is an electronic document stored on the Documentation
CD.
>Printing Guide for Windows users and Mac users: to help
you operate your printer effectively and efficiently
This is an electronic document stored on the Documentation
CD.
>Configuration Guide: to provide machine configuration and
network configuration information
This is an electronic document stored on the Documentation
CD.
>EFI Fiery documentation suite
These are electronic documents stored on the EFI Utilities CD.
>Installation Guides: accompany consumable items and
optional accessories to describe how to install them
These are paper documents that are packaged with the
consumables and optional accessories.
>Online Help: online information accessible from the printer
driver and utility software

C9800 User’s Guide> 11
O NLINE USAGE
This guide is intended to be read on screen using an Adobe Acrobat
Reader. Use the navigation and viewing tools provided in Acrobat.
You can access specific information in two ways:
>In the list of bookmarks down the left hand side of your
screen, click on the topic of interest to jump to the required
topic. (If the bookmarks are not available, use the “Contents”
on page 3.)
>In the list of bookmarks, click on Index to jump to the Index.
(If the bookmarks are not available, use the “Contents” on
page 3.) Find the term of interest in the alphabetically
arranged index and click on the associated page number to
jump to the page containing the term.

C9800 User’s Guide> 12
P RINTING PAGES
The whole manual, individual pages, or sections may be printed. The
procedure is:
1. From the toolbar, select [File], then [Print] (or press the
Ctrl + P keys).
2. Choose which pages you wish to print:
(a) [All pages], (1), for the entire manual.
(b) [Current page], (2), for the page at which you are
looking.
(c) [Pages from] and [to], (3), for the range of pages you
specify by entering their page numbers.
3. Click on [OK].
1
2
3

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P RINTER AND PAPER OVERVIEW
O PENING AND CLOSING THE TOP COVER
To open the top cover, squeeze the top cover handle (1) to release
the catch and raise the cover.
To close the top cover, push gently (1) until the cover stops midway
and then push harder (2) to close the cover completely. Ensure that
the cover is securely closed.
1
1
2

C9800 User’s Guide> 14
I DENTIFYING MAJOR COMPONENTS
The major components of your printer are identified in the graphics
below.
1. Paper holding arm
2. Top cover (face-down stacker)
3. MP Tray (multi-purpose tray)
4. Tray 1 side cover
5. Paper size label
6. Paper gauge
7. Tray 1 (paper tray)
8. Control panel
9. Top cover han dle
1
2
3
4
5
6
7
8
9

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10. Face-down stacker
11. Power (on/off) switch
12. Face-up stacker
13. Duplex unit
10
12
11
13

C9800 User’s Guide> 16
14. Interface unit
15. Network interface connector
16. Parallel interface connector
17. USB interface connector
18. Power connector
19. Ventilation openings
14
18
19
15
16
17

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20. Image drum cartridge and toner cartridge (Cyan)
21. Image drum cartridge and toner cartridge (Magenta)
22. Image drum cartridge and toner cartridge (Yellow)
23. Image drum cartridge and toner cartridge (Black)
24. Toner cartridge
25. Image drum cartridge
26. Fuser unit
27. LED heads
20
21
22
23
24
25
26
27

C9800 User’s Guide> 18
28. Belt unit
29. Drum basket handle
30. Drum basket
28
29
30

C9800 User’s Guide> 19
31. High capacity Feeder (HCF) 3 trays (standard on C9800hdtn)
S OFTWARE SUPPLIED
CDs:
>Printer Drivers
Contains PCL and PS drivers, utilities and productivity
software for the PCL driver.
>Documentation
Contains documentation in electronic form to describe how to
use the printer for day-to-day tasks.
>EFI Utilities
Contains utilities for use with the EFI Fiery driver
31

C9800 User’s Guide> 20
P APER RECOMMENDATIONS
Your printer will handle a variety of print media, including a range of
paper weights and sizes, transparencies and envelopes. This section
provides general advice on choice of media, and explains how to use
each type.
The best performance will be obtained when using standard weight
20 – 24 lb (75 – 90 g/m²) paper designed for use in copiers and
laser printers. Suitable types are:
>OKI® Bright White, 32 lb US Bond
>HammerMill® Laser Print Radiant, White, 24 lb US Bond
>Xerox® 4024, 20lb US Bond
Use of heavily embossed or very rough textured paper is not
recommended.
Pre-printed stationery can be used, but the ink must not offset
when exposed to the high fuser temperatures used in the printing
process.
Envelopes should be free from twist, curl or other deformations.
They should also be of the rectangular flap type, with glue that
remains intact when subjected to hot roll pressure fusing used in this
type of printer. Window envelopes are not suitable.
Transparencies should be of the type designed for use in copiers
and laser printers. In particular, avoid office transparencies
designed for use by hand with marker pens. These will melt in the
fuser and cause damage.
Labels should also be of the type recommended for use in copiers
and laser printers, in which the base carrier page is entirely covered
by labels. Other types of label stock may damage the printer due to
the labels peeling off during the printing process. Suitable types are:
>Avery White Laser Label types 7162, 7664, 7666 (A4), or
5161 (Letter)