Olive Union Olive Max User manual
For safe and proper usage please read this user manual before using the product.
Instructions for use (Olive Max) by Olive Union Inc.
Product Specification
Olive Max User Manual
2. Product Name : Olive Max
1. Classification Name : Wireless earbud
*For more detailed information about the product, please visit our website (us.oliveunion.com)
3. Model Name
Olive Max Model Name
Etc.
*When the Charging Case’s battery has run out of charge, the Olive Max earbuds can not be turned on or off.
Please charge the Charging Case ASAP.
4Charging Case LED Status Light
The Charging Cases’s LED light indicates different information. A solid color indicates the
status of the Charging Case, and a blinking light indicates status of the Olive Max earbud.
Purple
Charging Case should be recharged
when possible.
Green
Charging Case is fully charged.
The Olive Max earbuds are in
manual pairing mode.
Blue (blinking)
The Olive Max earbuds
are resetting.
Green (blinking)
LED
Product Name
Charging Case
Country of manufacture Republic of Korea
Legal manufacturer Olive Union KR
Manufacturer Partron
Specifications
4. General Information
Rated output
Radio frequency (RF)
IP grade
RF test temperaturecv
Operating mode
Electric shock protection
RF specification
Rated output
Charging method
DC 5 V / 0.5A
Grounding method / USB cable / Wireless charging
Internal power, Lithium-ion coin cell , DC 3.7 V / 114mAh x2
<IPX7>
0℃~ 50℃
Continuous mode
Internally powered device, BF mounting part
Bluetooth v5.1
2402~2480 MHz
Earbud
OU1P0102
Thank you for choosing the Olive Max.
Before using this device, please read the User Manual to familiarize yourself with
its use and care.
Failure to follow instructions and care outlined in this User Manual may result in
product damage, malfunction, or even injury.
For questions and support regarding the Olive Max or My Olive App, please contact
Olive Customer Support.
* For general usage charging for at least 30 minutes is recommended.
3Charging the Olive Max
Insert the left and right
earbuds inside the Charging
Case and close the lid.
Connect the Charging Case and
the USB Adapter with the
included USB Type-C Cable.
Wireless Charging
The Olive Max can be charged wirelessly!
Place the Charging Case on a wireless charger.
*
*
*
Wireless charger not included with Olive Max.
Some wireless chargers not compatible.
Wireless charging may take longer than wired charging.
123
Before using the Olive Max for the first time, charge for at least 30 minutes!
L
R
The Charging Case’s LED
will turn purple
to indicate charging.
*USB Adapter not included with Olive Max.
*
*
Touchpad can be activated or deactivated using My Olive app.
Adjusting either the left or right Volume Buttons and Touchpad will affect both ears.
L
Setting Button
+ Volume - Volume
5Olive Max Setting Buttons and Touchpad
Olive Max Earbud Controls
Charging Case
Volume Buttons
You can adjust the volume
with the Volume Buttons
on the earbud.
Three kinds of touch actions allow for various earbud operations.
By using the Setting Button on the Charging Case, you can
check the battery status of the Charging Case, manually
pair earbuds, and reset the earbuds to factory settings.
Press the Setting Button once to check
the Charging Case’s battery.
Reset your Olive Max to default factory settings. If you are having
any problems or issues, a Factory Reset can often solve them.
Put the earbud in the charging case and
press the setting button for 7 seconds.
When the Factory Reset is complete, the LED will turn green and blink.
Check Battery Status of Charging Case
Once
3sec
Factory Reset
1.
2.
Turn on Manual Pairing to easily connect the Olive Max
to a new device.
Put the earbuds into the charging case and press the
setting button for 3 seconds.
While in Manual Pairing, the LED will turn blue and blink.
Activate Olive Max Manual Pairing
1.
2.
7sec
Touchpad
Hear-Thru Mode ON/OFF
Answer/hang up/cancel
a call
Tap & Hold
Purple
Charging Case should be
recharged when possible.
Green
Charging Case battery is
fully charged or sufficient.
Single tap
Music play/pause
Double tap
Hearing Mode
change
In the Box
Olive Max Overview
1
Earbud Details
Charging Case Details
USB Type-C Cable
Urethane Eartips (3 Pairs)
Earbud (Left, Right)
Urethane Eartips (4 Pairs)
Charging Case
Urethane Eartips (1 Pair)
*Please make sure to use
the included cable.
*
*
M size eartips are attached to the
earbuds at the time of purchase.
XS Yellow / S Orange / M Green /
L Blue / XL White
* S Orange / M Green / L Blue
Setting Button
Charging Terminal
LED
Check the earbuds for their
Right and Left symbols.
Hook the Olive Max
behind your ear.
Insert the eartip inside
the ear and gently twist
and rotate to secure it.
To prevent howling and ensure the best hearing experience,
make sure to follow the instructions below when wearing your Olive Max.
Make sure to try all sizes and types of earbuds!
A good fit and feeling is one of the most important
factors for a good hearing experience. Make sure
to try all the different sizes and types of eartips!
Attach the eartips by aligning the
nozzle of the earbud with the grove
inside the eartip and then pushing
until they lock into place.
*Compress the urethane eartips with your
fingers before inserting into your ear
so they expand and create a tight seal.
2Wearing the Olive Max
1 2 3
*[L] left / [R] right
USB Type-C
Charging Port
Wireless Charging
[L]: left
[R]: right
Volume Buttons
Charging
Terminal
Urethane Eartip (M Size)
Mic 2, 3
Mic 1
Touchpad
Infrared Sensor
Olive Customer Support
For the fastest reply, please reach out to us through email:
CS Phone Service is available with limited hours. For details, call the below number.
702-848-4837
R
For safe and proper usage please read this user manual before using the product.
Instructions for use (Olive Max) by Olive Union Inc.
Product Specification
Olive Max User Manual
2. Product Name : Olive Max
1. Classification Name : Wireless earbud
*For more detailed information about the product, please visit our website (us.oliveunion.com)
3. Model Name
Olive Max Model Name
Etc.
*When the Charging Case’s battery has run out of charge, the Olive Max earbuds can not be turned on or off.
Please charge the Charging Case ASAP.
4Charging Case LED Status Light
The Charging Cases’s LED light indicates different information. A solid color indicates the
status of the Charging Case, and a blinking light indicates status of the Olive Max earbud.
Purple
Charging Case should be recharged
when possible.
Green
Charging Case is fully charged.
The Olive Max earbuds are in
manual pairing mode.
Blue (blinking)
The Olive Max earbuds
are resetting.
Green (blinking)
LED
Product Name
Charging Case
Country of manufacture Republic of Korea
Legal manufacturer Olive Union KR
Manufacturer Partron
Specifications
4. General Information
Rated output
Radio frequency (RF)
IP grade
RF test temperaturecv
Operating mode
Electric shock protection
RF specification
Rated output
Charging method
DC 5 V / 0.5A
Grounding method / USB cable / Wireless charging
Internal power, Lithium-ion coin cell , DC 3.7 V / 114mAh x2
<IPX7>
0℃~ 50℃
Continuous mode
Internally powered device, BF mounting part
Bluetooth v5.1
2402~2480 MHz
Earbud
OU1P0102
Thank you for choosing the Olive Max.
Before using this device, please read the User Manual to familiarize yourself with
its use and care.
Failure to follow instructions and care outlined in this User Manual may result in
product damage, malfunction, or even injury.
For questions and support regarding the Olive Max or My Olive App, please contact
Olive Customer Support.
* For general usage charging for at least 30 minutes is recommended.
3Charging the Olive Max
Insert the left and right
earbuds inside the Charging
Case and close the lid.
Connect the Charging Case and
the USB Adapter with the
included USB Type-C Cable.
Wireless Charging
The Olive Max can be charged wirelessly!
Place the Charging Case on a wireless charger.
*
*
*
Wireless charger not included with Olive Max.
Some wireless chargers not compatible.
Wireless charging may take longer than wired charging.
123
Before using the Olive Max for the first time, charge for at least 30 minutes!
L
R
The Charging Case’s LED
will turn purple
to indicate charging.
*USB Adapter not included with Olive Max.
*
*
Touchpad can be activated or deactivated using My Olive app.
Adjusting either the left or right Volume Buttons and Touchpad will affect both ears.
L
Setting Button
+ Volume - Volume
5Olive Max Setting Buttons and Touchpad
Olive Max Earbud Controls
Charging Case
Volume Buttons
You can adjust the volume
with the Volume Buttons
on the earbud.
Three kinds of touch actions allow for various earbud operations.
By using the Setting Button on the Charging Case, you can
check the battery status of the Charging Case, manually
pair earbuds, and reset the earbuds to factory settings.
Press the Setting Button once to check
the Charging Case’s battery.
Reset your Olive Max to default factory settings. If you are having
any problems or issues, a Factory Reset can often solve them.
Put the earbud in the charging case and
press the setting button for 7 seconds.
When the Factory Reset is complete, the LED will turn green and blink.
Check Battery Status of Charging Case
Once
3sec
Factory Reset
1.
2.
Turn on Manual Pairing to easily connect the Olive Max
to a new device.
Put the earbuds into the charging case and press the
setting button for 3 seconds.
While in Manual Pairing, the LED will turn blue and blink.
Activate Olive Max Manual Pairing
1.
2.
7sec
Touchpad
Hear-Thru Mode ON/OFF
Answer/hang up/cancel
a call
Tap & Hold
Purple
Charging Case should be
recharged when possible.
Green
Charging Case battery is
fully charged or sufficient.
Single tap
Music play/pause
Double tap
Hearing Mode
change
In the Box
Olive Max Overview
1
Earbud Details
Charging Case Details
USB Type-C Cable
Urethane Eartips (3 Pairs)
Earbud (Left, Right)
Urethane Eartips (4 Pairs)
Charging Case
Urethane Eartips (1 Pair)
*Please make sure to use
the included cable.
*
*
M size eartips are attached to the
earbuds at the time of purchase.
XS Yellow / S Orange / M Green /
L Blue / XL White
* S Orange / M Green / L Blue
Setting Button
Charging Terminal
LED
Check the earbuds for their
Right and Left symbols.
Hook the Olive Max
behind your ear.
Insert the eartip inside
the ear and gently twist
and rotate to secure it.
To prevent howling and ensure the best hearing experience,
make sure to follow the instructions below when wearing your Olive Max.
Make sure to try all sizes and types of earbuds!
A good fit and feeling is one of the most important
factors for a good hearing experience. Make sure
to try all the different sizes and types of eartips!
Attach the eartips by aligning the
nozzle of the earbud with the grove
inside the eartip and then pushing
until they lock into place.
*Compress the urethane eartips with your
fingers before inserting into your ear
so they expand and create a tight seal.
2Wearing the Olive Max
1 2 3
*[L] left / [R] right
USB Type-C
Charging Port
Wireless Charging
[L]: left
[R]: right
Volume Buttons
Charging
Terminal
Urethane Eartip (M Size)
Mic 2, 3
Mic 1
Touchpad
Infrared Sensor
Olive Customer Support
For the fastest reply, please reach out to us through email:
CS Phone Service is available with limited hours. For details, call the below number.
702-848-4837
R
For safe and proper usage please read this user manual before using the product.
Instructions for use (Olive Max) by Olive Union Inc.
Product Specification
Olive Max User Manual
2. Product Name : Olive Max
1. Classification Name : Wireless earbud
*For more detailed information about the product, please visit our website (us.oliveunion.com)
3. Model Name
Olive Max Model Name
Etc.
*When the Charging Case’s battery has run out of charge, the Olive Max earbuds can not be turned on or off.
Please charge the Charging Case ASAP.
4Charging Case LED Status Light
The Charging Cases’s LED light indicates different information. A solid color indicates the
status of the Charging Case, and a blinking light indicates status of the Olive Max earbud.
Purple
Charging Case should be recharged
when possible.
Green
Charging Case is fully charged.
The Olive Max earbuds are in
manual pairing mode.
Blue (blinking)
The Olive Max earbuds
are resetting.
Green (blinking)
LED
Product Name
Charging Case
Country of manufacture Republic of Korea
Legal manufacturer Olive Union KR
Manufacturer Partron
Specifications
4. General Information
Rated output
Radio frequency (RF)
IP grade
RF test temperaturecv
Operating mode
Electric shock protection
RF specification
Rated output
Charging method
DC 5 V / 0.5A
Grounding method / USB cable / Wireless charging
Internal power, Lithium-ion coin cell , DC 3.7 V / 114mAh x2
<IPX7>
0℃~ 50℃
Continuous mode
Internally powered device, BF mounting part
Bluetooth v5.1
2402~2480 MHz
Earbud
OU1P0102
Thank you for choosing the Olive Max.
Before using this device, please read the User Manual to familiarize yourself with
its use and care.
Failure to follow instructions and care outlined in this User Manual may result in
product damage, malfunction, or even injury.
For questions and support regarding the Olive Max or My Olive App, please contact
Olive Customer Support.
* For general usage charging for at least 30 minutes is recommended.
3Charging the Olive Max
Insert the left and right
earbuds inside the Charging
Case and close the lid.
Connect the Charging Case and
the USB Adapter with the
included USB Type-C Cable.
Wireless Charging
The Olive Max can be charged wirelessly!
Place the Charging Case on a wireless charger.
*
*
*
Wireless charger not included with Olive Max.
Some wireless chargers not compatible.
Wireless charging may take longer than wired charging.
123
Before using the Olive Max for the first time, charge for at least 30 minutes!
L
R
The Charging Case’s LED
will turn purple
to indicate charging.
*USB Adapter not included with Olive Max.
*
*
Touchpad can be activated or deactivated using My Olive app.
Adjusting either the left or right Volume Buttons and Touchpad will affect both ears.
L
Setting Button
+ Volume - Volume
5Olive Max Setting Buttons and Touchpad
Olive Max Earbud Controls
Charging Case
Volume Buttons
You can adjust the volume
with the Volume Buttons
on the earbud.
Three kinds of touch actions allow for various earbud operations.
By using the Setting Button on the Charging Case, you can
check the battery status of the Charging Case, manually
pair earbuds, and reset the earbuds to factory settings.
Press the Setting Button once to check
the Charging Case’s battery.
Reset your Olive Max to default factory settings. If you are having
any problems or issues, a Factory Reset can often solve them.
Put the earbud in the charging case and
press the setting button for 7 seconds.
When the Factory Reset is complete, the LED will turn green and blink.
Check Battery Status of Charging Case
Once
3sec
Factory Reset
1.
2.
Turn on Manual Pairing to easily connect the Olive Max
to a new device.
Put the earbuds into the charging case and press the
setting button for 3 seconds.
While in Manual Pairing, the LED will turn blue and blink.
Activate Olive Max Manual Pairing
1.
2.
7sec
Touchpad
Hear-Thru Mode ON/OFF
Answer/hang up/cancel
a call
Tap & Hold
Purple
Charging Case should be
recharged when possible.
Green
Charging Case battery is
fully charged or sufficient.
Single tap
Music play/pause
Double tap
Hearing Mode
change
In the Box
Olive Max Overview
1
Earbud Details
Charging Case Details
USB Type-C Cable
Urethane Eartips (3 Pairs)
Earbud (Left, Right)
Urethane Eartips (4 Pairs)
Charging Case
Urethane Eartips (1 Pair)
*Please make sure to use
the included cable.
*
*
M size eartips are attached to the
earbuds at the time of purchase.
XS Yellow / S Orange / M Green /
L Blue / XL White
* S Orange / M Green / L Blue
Setting Button
Charging Terminal
LED
Check the earbuds for their
Right and Left symbols.
Hook the Olive Max
behind your ear.
Insert the eartip inside
the ear and gently twist
and rotate to secure it.
To prevent howling and ensure the best hearing experience,
make sure to follow the instructions below when wearing your Olive Max.
Make sure to try all sizes and types of earbuds!
A good fit and feeling is one of the most important
factors for a good hearing experience. Make sure
to try all the different sizes and types of eartips!
Attach the eartips by aligning the
nozzle of the earbud with the grove
inside the eartip and then pushing
until they lock into place.
*Compress the urethane eartips with your
fingers before inserting into your ear
so they expand and create a tight seal.
2Wearing the Olive Max
1 2 3
*[L] left / [R] right
USB Type-C
Charging Port
Wireless Charging
[L]: left
[R]: right
Volume Buttons
Charging
Terminal
Urethane Eartip (M Size)
Mic 2, 3
Mic 1
Touchpad
Infrared Sensor
Olive Customer Support
For the fastest reply, please reach out to us through email:
suppor[email protected]
CS Phone Service is available with limited hours. For details, call the below number.
702-848-4837
R
Once connected, “Olive Max”
is shown as “Connected”
in “MY DEVICES”
Tap “Settings”
Tap “Settings”
Turn on “Bluetooth”
Turn on "Bluetooth"
Tap “Bluetooth”
Tap "Connections" Tap "Bluetooth"
Tap “Olive Max” from
“Available devices”
Once connected, “Olive Max” is
shown in “Paired devices”
Tap “Olive Max”
under “DEVICES”
Search
Settings
Settings
Proper Storage and Maintenance of the Olive Max
Regular maintenance of your Olive Max will extend its lifespan and allow usage for a longer period of time. Take care of your
Olive Max according to the guidelines below and read the following Warnings and Precautions section.
Storage
Return the Olive Max to the Charging Case when not in use for protection. Avoid storing in damp, humid, or overly dusty locations.
Routine Maintenance
Routinely clean the Olive Max of dirt or earwax before buildup can occur. Use an alcohol wipe or damp cloth to gently wipe
the Olive Max. Never use regular soap or detergent to care for your Olive Max.
General Management
Hairspray and cosmetics can damage the Olive Max, so please remove from ears before applying or using them.
Handle the Olive Max carefully and avoid dropping or strongly striking/hitting.
[Contact Us] Olive Customer Support
Tel. (+1) 702-848-4837
E-mail. support_us@oliveunion.com
* Do not close the lid of the Charging Case while connecting the Olive Max
to the smartphone.
Open the Charging Case lid to automatically
enter Pairing Mode. Then, follow the instructions
below to pair to your smartphone device.
iPhone Users
Android Users
7
*
*
You can also install the app by searching for My Olive in
a search engine.
For more information or assistance, please visit
(https://us.oliveunion.com/pages/contact-us)
Unable to scan the QR code?
Search for My Olive on the App Store or
Google Play and download the app shown
on the right.
My Olive is the Olive Max’s dedicated companion app. Through My Olive,
the full potential of the Olive Max is unleashed!
Utilize all the various functions and control settings the Olive Max has to offer.
Follow the steps below to download the app now!
* The My Olive app is a free application. Data charges may apply when downloading and using the app.
Download the My Olive app for the Olive Max
Open the Camera
on your smartphone.
1
Scan the QR code.
2
Touch the pop-up window
to move to the My Olive
installation screen.
3
My Olive
My Olive
iOS Android
6Pairing the Olive Max to a Smartphone for the First TIme
Download the free My Olive app for full control over your Olive Max.
Personalize your hearing settings and utilize all functions the Olive Max has to offer!
Get the full Olive Max experience with the My Olive app!
General Safety/Warnings
Do not disassemble, modify, or repair the product yourself.
There is a possibility of fire and /or injury.
Do not use at unnecessarily loud volume.
Prolonged use at loud volumes may cause hearing loss or exacerbate existing hearing loss.
Do not expose this product to water, liquids, or moisture. Do not handle or touch with wet hands.
Contact with liquid may cause electric shock, malfunction, and/or injury.
Do not use with outlets or charging devices that would exceed safety ratings.
Overloading an electrical circuit can cause sparks and/or a fire.
Do not use the My Olive app while driving or operating any vehicle.
Your full attention should be on the road and current situation.
Warnings and Precautions
Failure to observe the safety warnings mentioned in the user's manual may result in fire, electric shock, personal injury,
or damage to the product. Please read all safety precautions/warnings before using the product.
Warnings
The Olive Max earbud contains a lithium-ion battery, and the Charging Case contains a lithium polymer battery that
can be brought onto an airplane as carry-on baggage.
The Olive Max earbuds operate within the 2.4 GHz - 2.48 GHz frequency range.
Exposure to electromagnetic fields generated by x-ray machines, electrotherapy, PET examinations,
and other similar situations may damage the product.
* The display may be different based on the Android phone models.
Earbud
Error or Error Message Possible Cause
Recommendation
Earbud does not work.
Beeping sound is heard
Sound is distorted or not audible enough.
Earbud powers on and off
repeatedly (intermittently).
Battery discharged
Mic/eartip clogged
Earbud power is off
Earbud not worn properly
Ear canal is blocked with earwax
Volume is too high/low
Receiver/eartip is clogged
Change in user’s hearing
Wet earbud
Charge earbud/charging case.
Clean mic/eartip.
Check to make sure Charging Case has
sufficient power to charge earbuds.
Read step 2 of this manual for instructions
on proper wear. Consult with an ENT
doctor or audiologist.
Take the Olive App Hearing Test.
Contact Olive Union Support for settin
recommendations/advice.
Clean receiver/eartip.
Consult a hearing expert or specialist.
Wipe or dry the earbud with a dry cloth.
Note: For additional support, please contact Olive Customer Support.
For fastest assistance please email the above address.
Bluetooth Connection
Error or Error Message
Troubleshooting
Possible Cause
Recommendation
Bluetooth connection is not available
or disconnected during use.
Bluetooth not paired Erase and establish a new
Bluetooth pairing
*The display may be different based on the Android phone models
If you are using an iPhone
1. Remove “Olive Max” from Bluetooth “MY DEVICES”.
2. Turn off Bluetooth for ~30 seconds
and turn on again
3. Try pairing the Olive Max again, either
automatically or using Manual Pairing.
4. If the above fails, Factory Reset the Olive Max
and then try again from Step 1.
If you are using an Android smartphone
1. Remove “Olive Max” from Bluetooth “Paired Devices” setting.
2. Turn off Bluetooth for ~30 seconds and turn on again
3. Try pairing the Olive Max again, either automatically
or using Manual Pairing.
4. If the above fails, Factory Reset the Olive Max and
then try again from Step 1.
If you are having issues with pairing, please try Manual Pairing and/or resetting your smartphone’s
Bluetooth connection.
This product has been tested and found to comply with the limits for a Class-B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this device does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures.
- Change the direction or position of the receiving antenna.
- Increase the distance between the equipment and the receiver.
- Connect the device into an outlet on a circuit different from that to which the receiver is connected.
- Ask the dealer or an experienced technician / TV technician for help.
Check Before Use
If you fall under any of these eight categories, please refrain from use and ask an otolaryngologist for a diagnosis.
1. Otorrhea has occurred within the last 90 days due to otitis media.
2. Has damage or deformity due to surgery, injury, etc...
3. Has experienced sudden or progressive hearing loss within the last 90 days.
4. Has experienced hearing loss in one ear or the other within the last 90 days.
5. Has experienced acute or chronic dizziness.
6. Has lots/unusual amounts of earwax.
7. Has eczema, pain, or discomfort in the external auditory meatus.
8. Has abnormal air bone conduction in hearing at 500, 1000 and 2000 Hz.
User Notes
Dispose of this product in an appropriate manner in accordance with the instructions of your local municipality or government.
Product Disposal Methods
Note: Olive Max has been tested in a controlled environment (IEC60529) and has an IP rating for water resistance.
For normal waterproof operation, please use it carefully. Failure to observe the above may result in product damage.
Be careful when using cables other than the supplied USB Type-C cable.
3rd party cables may cause electric shock, malfunction, or injury.
Do not hit, drop, or apply excessive force to the product. Do not handle harshly, such as forcibly pulling parts.
It may cause damage, electric shock, fire or accidents.
Storage in the following places may cause electrical shock and/or failure and should be avoided.
Places that generate very high or low noise / Near heat sources such as heating appliances or fires / Places that are
easily exposed to water or high humidity such as the bathroom / Places with a lot of dust / Places outdoors or in direct
sunlight / Near hazardous substances / Near slippery substances (Grease, Oil, Snow, Paint, etc.)
If you experience or notice any of the following, stop using the product immediately.
Ignoring the following and continuing to use the product may cause unexpected accidents and injuries.
The product is broken or degraded. The product is damaged by chemicals. The product is deformed by heat.
The eartip causes irritation or pain in the ear and/or skin.
Do not allow children or people who require supervision to use.
Do not lend or borrow this product. Do not continue to use if broken or damaged. Do no use while sleeping.
Waterproof
The Olive Max earbuds are rated at IPX7. This rating is for the earbuds only, and not the Charging Case.
Avoid subjecting the product to strong water pressure.
Do not wear the product while diving, snorkeling, or engaging in water sports in high-velocity areas.
When wet or handled by wet hands, dry thoroughly before use.
If the product has been exposed to liquids other than clean water (salt water, swimming pool water, soapy water, oil,
perfume, sunscreen, hand sanitizer, chemical products such as cosmetics, etc.) clean immediately.
Otherwise, there may be problems with the performance or appearance of the product.
If the product is dropped or subjected to strong impacts, be aware that waterproof function may be affected.
The Olive Max is a non-degradable product. Do not disassemble by yourself as it may damage the waterproof function.
Do not expose the product to sudden changes in temperature or water temperature.
Do not use a heating device such as a hair dryer to dry the product.
Do not use the product in environments such as saunas and steam rooms, as the waterproof function may be impaired
and damaged by steam
Warranty & Service Policies
The warranty period for Olive Max is one year from the date of purchase.
Olive Union agrees to follow in accordance with the Consumer Dispute Resolution Standards
(public notice by the Fair Trade Commission).
Quality Guarantee
Warranty & Service Policy Details
Free service
- In the case of a failure occuring under normal use within the 1 year warranty period, Olive Union will offer one free unit exchange.
- Consumable parts (eartips) or accessories (USB cable) are not covered under this warranty.
Paid service. For the following cases, even within the warranty period, replacement and/or repairs will require payment.
- Failure or damage caused by customer carelessness, misuse, improper repair, or modification.
- Natural disasters such as fire, earthquake, flood, lightning, contamination, abnormal voltage, and damage due to abnormal
voltage and use of non-specified power supply
- Failure or deterioration due to use not in accordance with the User's Manual
Exchange and Refund
- For full details, please see our Return Policy at the below website.
https://us.oliveunion.com/pages/return-policy-1
Phone CS is offered with limited availability below:
Tel. (+1) 702-848-4837
Once connected, “Olive Max”
is shown as “Connected”
in “MY DEVICES”
Tap “Settings”
Tap “Settings”
Turn on “Bluetooth”
Turn on "Bluetooth"
Tap “Bluetooth”
Tap "Connections" Tap "Bluetooth"
Tap “Olive Max” from
“Available devices”
Once connected, “Olive Max” is
shown in “Paired devices”
Tap “Olive Max”
under “DEVICES”
Search
Settings
Settings
Proper Storage and Maintenance of the Olive Max
Regular maintenance of your Olive Max will extend its lifespan and allow usage for a longer period of time. Take care of your
Olive Max according to the guidelines below and read the following Warnings and Precautions section.
Storage
Return the Olive Max to the Charging Case when not in use for protection. Avoid storing in damp, humid, or overly dusty locations.
Routine Maintenance
Routinely clean the Olive Max of dirt or earwax before buildup can occur. Use an alcohol wipe or damp cloth to gently wipe
the Olive Max. Never use regular soap or detergent to care for your Olive Max.
General Management
Hairspray and cosmetics can damage the Olive Max, so please remove from ears before applying or using them.
Handle the Olive Max carefully and avoid dropping or strongly striking/hitting.
[Contact Us] Olive Customer Support
Tel. (+1) 702-848-4837
E-mail. support_us@oliveunion.com
* Do not close the lid of the Charging Case while connecting the Olive Max
to the smartphone.
Open the Charging Case lid to automatically
enter Pairing Mode. Then, follow the instructions
below to pair to your smartphone device.
iPhone Users
Android Users
7
*
*
You can also install the app by searching for My Olive in
a search engine.
For more information or assistance, please visit
(https://us.oliveunion.com/pages/contact-us)
Unable to scan the QR code?
Search for My Olive on the App Store or
Google Play and download the app shown
on the right.
My Olive is the Olive Max’s dedicated companion app. Through My Olive,
the full potential of the Olive Max is unleashed!
Utilize all the various functions and control settings the Olive Max has to offer.
Follow the steps below to download the app now!
* The My Olive app is a free application. Data charges may apply when downloading and using the app.
Download the My Olive app for the Olive Max
Open the Camera
on your smartphone.
1
Scan the QR code.
2
Touch the pop-up window
to move to the My Olive
installation screen.
3
My Olive
My Olive
iOS Android
6Pairing the Olive Max to a Smartphone for the First TIme
Download the free My Olive app for full control over your Olive Max.
Personalize your hearing settings and utilize all functions the Olive Max has to offer!
Get the full Olive Max experience with the My Olive app!
General Safety/Warnings
Do not disassemble, modify, or repair the product yourself.
There is a possibility of fire and /or injury.
Do not use at unnecessarily loud volume.
Prolonged use at loud volumes may cause hearing loss or exacerbate existing hearing loss.
Do not expose this product to water, liquids, or moisture. Do not handle or touch with wet hands.
Contact with liquid may cause electric shock, malfunction, and/or injury.
Do not use with outlets or charging devices that would exceed safety ratings.
Overloading an electrical circuit can cause sparks and/or a fire.
Do not use the My Olive app while driving or operating any vehicle.
Your full attention should be on the road and current situation.
Warnings and Precautions
Failure to observe the safety warnings mentioned in the user's manual may result in fire, electric shock, personal injury,
or damage to the product. Please read all safety precautions/warnings before using the product.
Warnings
The Olive Max earbud contains a lithium-ion battery, and the Charging Case contains a lithium polymer battery that
can be brought onto an airplane as carry-on baggage.
The Olive Max earbuds operate within the 2.4 GHz - 2.48 GHz frequency range.
Exposure to electromagnetic fields generated by x-ray machines, electrotherapy, PET examinations,
and other similar situations may damage the product.
* The display may be different based on the Android phone models.
Earbud
Error or Error Message Possible Cause
Recommendation
Earbud does not work.
Beeping sound is heard
Sound is distorted or not audible enough.
Earbud powers on and off
repeatedly (intermittently).
Battery discharged
Mic/eartip clogged
Earbud power is off
Earbud not worn properly
Ear canal is blocked with earwax
Volume is too high/low
Receiver/eartip is clogged
Change in user’s hearing
Wet earbud
Charge earbud/charging case.
Clean mic/eartip.
Check to make sure Charging Case has
sufficient power to charge earbuds.
Read step 2 of this manual for instructions
on proper wear. Consult with an ENT
doctor or audiologist.
Take the Olive App Hearing Test.
Contact Olive Union Support for settin
recommendations/advice.
Clean receiver/eartip.
Consult a hearing expert or specialist.
Wipe or dry the earbud with a dry cloth.
Note: For additional support, please contact Olive Customer Support.
For fastest assistance please email the above address.
Bluetooth Connection
Error or Error Message
Troubleshooting
Possible Cause
Recommendation
Bluetooth connection is not available
or disconnected during use.
Bluetooth not paired Erase and establish a new
Bluetooth pairing
*The display may be different based on the Android phone models
If you are using an iPhone
1. Remove “Olive Max” from Bluetooth “MY DEVICES”.
2. Turn off Bluetooth for ~30 seconds
and turn on again
3. Try pairing the Olive Max again, either
automatically or using Manual Pairing.
4. If the above fails, Factory Reset the Olive Max
and then try again from Step 1.
If you are using an Android smartphone
1. Remove “Olive Max” from Bluetooth “Paired Devices” setting.
2. Turn off Bluetooth for ~30 seconds and turn on again
3. Try pairing the Olive Max again, either automatically
or using Manual Pairing.
4. If the above fails, Factory Reset the Olive Max and
then try again from Step 1.
If you are having issues with pairing, please try Manual Pairing and/or resetting your smartphone’s
Bluetooth connection.
This product has been tested and found to comply with the limits for a Class-B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this device does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures.
- Change the direction or position of the receiving antenna.
- Increase the distance between the equipment and the receiver.
- Connect the device into an outlet on a circuit different from that to which the receiver is connected.
- Ask the dealer or an experienced technician / TV technician for help.
Check Before Use
If you fall under any of these eight categories, please refrain from use and ask an otolaryngologist for a diagnosis.
1. Otorrhea has occurred within the last 90 days due to otitis media.
2. Has damage or deformity due to surgery, injury, etc...
3. Has experienced sudden or progressive hearing loss within the last 90 days.
4. Has experienced hearing loss in one ear or the other within the last 90 days.
5. Has experienced acute or chronic dizziness.
6. Has lots/unusual amounts of earwax.
7. Has eczema, pain, or discomfort in the external auditory meatus.
8. Has abnormal air bone conduction in hearing at 500, 1000 and 2000 Hz.
User Notes
Dispose of this product in an appropriate manner in accordance with the instructions of your local municipality or government.
Product Disposal Methods
Note: Olive Max has been tested in a controlled environment (IEC60529) and has an IP rating for water resistance.
For normal waterproof operation, please use it carefully. Failure to observe the above may result in product damage.
Be careful when using cables other than the supplied USB Type-C cable.
3rd party cables may cause electric shock, malfunction, or injury.
Do not hit, drop, or apply excessive force to the product. Do not handle harshly, such as forcibly pulling parts.
It may cause damage, electric shock, fire or accidents.
Storage in the following places may cause electrical shock and/or failure and should be avoided.
Places that generate very high or low noise / Near heat sources such as heating appliances or fires / Places that are
easily exposed to water or high humidity such as the bathroom / Places with a lot of dust / Places outdoors or in direct
sunlight / Near hazardous substances / Near slippery substances (Grease, Oil, Snow, Paint, etc.)
If you experience or notice any of the following, stop using the product immediately.
Ignoring the following and continuing to use the product may cause unexpected accidents and injuries.
The product is broken or degraded. The product is damaged by chemicals. The product is deformed by heat.
The eartip causes irritation or pain in the ear and/or skin.
Do not allow children or people who require supervision to use.
Do not lend or borrow this product. Do not continue to use if broken or damaged. Do no use while sleeping.
Waterproof
The Olive Max earbuds are rated at IPX7. This rating is for the earbuds only, and not the Charging Case.
Avoid subjecting the product to strong water pressure.
Do not wear the product while diving, snorkeling, or engaging in water sports in high-velocity areas.
When wet or handled by wet hands, dry thoroughly before use.
If the product has been exposed to liquids other than clean water (salt water, swimming pool water, soapy water, oil,
perfume, sunscreen, hand sanitizer, chemical products such as cosmetics, etc.) clean immediately.
Otherwise, there may be problems with the performance or appearance of the product.
If the product is dropped or subjected to strong impacts, be aware that waterproof function may be affected.
The Olive Max is a non-degradable product. Do not disassemble by yourself as it may damage the waterproof function.
Do not expose the product to sudden changes in temperature or water temperature.
Do not use a heating device such as a hair dryer to dry the product.
Do not use the product in environments such as saunas and steam rooms, as the waterproof function may be impaired
and damaged by steam
Warranty & Service Policies
The warranty period for Olive Max is one year from the date of purchase.
Olive Union agrees to follow in accordance with the Consumer Dispute Resolution Standards
(public notice by the Fair Trade Commission).
Quality Guarantee
Warranty & Service Policy Details
Free service
- In the case of a failure occuring under normal use within the 1 year warranty period, Olive Union will offer one free unit exchange.
- Consumable parts (eartips) or accessories (USB cable) are not covered under this warranty.
Paid service. For the following cases, even within the warranty period, replacement and/or repairs will require payment.
- Failure or damage caused by customer carelessness, misuse, improper repair, or modification.
- Natural disasters such as fire, earthquake, flood, lightning, contamination, abnormal voltage, and damage due to abnormal
voltage and use of non-specified power supply
- Failure or deterioration due to use not in accordance with the User's Manual
Exchange and Refund
- For full details, please see our Return Policy at the below website.
https://us.oliveunion.com/pages/return-policy-1
Phone CS is offered with limited availability below:
Tel. (+1) 702-848-4837
Once connected, “Olive Max”
is shown as “Connected”
in “MY DEVICES”
Tap “Settings”
Tap “Settings”
Turn on “Bluetooth”
Turn on "Bluetooth"
Tap “Bluetooth”
Tap "Connections" Tap "Bluetooth"
Tap “Olive Max” from
“Available devices”
Once connected, “Olive Max” is
shown in “Paired devices”
Tap “Olive Max”
under “DEVICES”
Search
Settings
Settings
Proper Storage and Maintenance of the Olive Max
Regular maintenance of your Olive Max will extend its lifespan and allow usage for a longer period of time. Take care of your
Olive Max according to the guidelines below and read the following Warnings and Precautions section.
Storage
Return the Olive Max to the Charging Case when not in use for protection. Avoid storing in damp, humid, or overly dusty locations.
Routine Maintenance
Routinely clean the Olive Max of dirt or earwax before buildup can occur. Use an alcohol wipe or damp cloth to gently wipe
the Olive Max. Never use regular soap or detergent to care for your Olive Max.
General Management
Hairspray and cosmetics can damage the Olive Max, so please remove from ears before applying or using them.
Handle the Olive Max carefully and avoid dropping or strongly striking/hitting.
[Contact Us] Olive Customer Support
Tel. (+1) 702-848-4837
E-mail. [email protected]
* Do not close the lid of the Charging Case while connecting the Olive Max
to the smartphone.
Open the Charging Case lid to automatically
enter Pairing Mode. Then, follow the instructions
below to pair to your smartphone device.
iPhone Users
Android Users
7
*
*
You can also install the app by searching for My Olive in
a search engine.
For more information or assistance, please visit
(https://us.oliveunion.com/pages/contact-us)
Unable to scan the QR code?
Search for My Olive on the App Store or
Google Play and download the app shown
on the right.
My Olive is the Olive Max’s dedicated companion app. Through My Olive,
the full potential of the Olive Max is unleashed!
Utilize all the various functions and control settings the Olive Max has to offer.
Follow the steps below to download the app now!
* The My Olive app is a free application. Data charges may apply when downloading and using the app.
Download the My Olive app for the Olive Max
Open the Camera
on your smartphone.
1
Scan the QR code.
2
Touch the pop-up window
to move to the My Olive
installation screen.
3
My Olive
My Olive
iOS Android
6Pairing the Olive Max to a Smartphone for the First TIme
Download the free My Olive app for full control over your Olive Max.
Personalize your hearing settings and utilize all functions the Olive Max has to offer!
Get the full Olive Max experience with the My Olive app!
General Safety/Warnings
Do not disassemble, modify, or repair the product yourself.
There is a possibility of fire and /or injury.
Do not use at unnecessarily loud volume.
Prolonged use at loud volumes may cause hearing loss or exacerbate existing hearing loss.
Do not expose this product to water, liquids, or moisture. Do not handle or touch with wet hands.
Contact with liquid may cause electric shock, malfunction, and/or injury.
Do not use with outlets or charging devices that would exceed safety ratings.
Overloading an electrical circuit can cause sparks and/or a fire.
Do not use the My Olive app while driving or operating any vehicle.
Your full attention should be on the road and current situation.
Warnings and Precautions
Failure to observe the safety warnings mentioned in the user's manual may result in fire, electric shock, personal injury,
or damage to the product. Please read all safety precautions/warnings before using the product.
Warnings
The Olive Max earbud contains a lithium-ion battery, and the Charging Case contains a lithium polymer battery that
can be brought onto an airplane as carry-on baggage.
The Olive Max earbuds operate within the 2.4 GHz - 2.48 GHz frequency range.
Exposure to electromagnetic fields generated by x-ray machines, electrotherapy, PET examinations,
and other similar situations may damage the product.
* The display may be different based on the Android phone models.
Earbud
Error or Error Message Possible Cause
Recommendation
Earbud does not work.
Beeping sound is heard
Sound is distorted or not audible enough.
Earbud powers on and off
repeatedly (intermittently).
Battery discharged
Mic/eartip clogged
Earbud power is off
Earbud not worn properly
Ear canal is blocked with earwax
Volume is too high/low
Receiver/eartip is clogged
Change in user’s hearing
Wet earbud
Charge earbud/charging case.
Clean mic/eartip.
Check to make sure Charging Case has
sufficient power to charge earbuds.
Read step 2 of this manual for instructions
on proper wear. Consult with an ENT
doctor or audiologist.
Take the Olive App Hearing Test.
Contact Olive Union Support for settin
recommendations/advice.
Clean receiver/eartip.
Consult a hearing expert or specialist.
Wipe or dry the earbud with a dry cloth.
Note: For additional support, please contact Olive Customer Support.
For fastest assistance please email the above address.
Bluetooth Connection
Error or Error Message
Troubleshooting
Possible Cause
Recommendation
Bluetooth connection is not available
or disconnected during use.
Bluetooth not paired Erase and establish a new
Bluetooth pairing
*The display may be different based on the Android phone models
If you are using an iPhone
1. Remove “Olive Max” from Bluetooth “MY DEVICES”.
2. Turn off Bluetooth for ~30 seconds
and turn on again
3. Try pairing the Olive Max again, either
automatically or using Manual Pairing.
4. If the above fails, Factory Reset the Olive Max
and then try again from Step 1.
If you are using an Android smartphone
1. Remove “Olive Max” from Bluetooth “Paired Devices” setting.
2. Turn off Bluetooth for ~30 seconds and turn on again
3. Try pairing the Olive Max again, either automatically
or using Manual Pairing.
4. If the above fails, Factory Reset the Olive Max and
then try again from Step 1.
If you are having issues with pairing, please try Manual Pairing and/or resetting your smartphone’s
Bluetooth connection.
This product has been tested and found to comply with the limits for a Class-B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this device does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures.
- Change the direction or position of the receiving antenna.
- Increase the distance between the equipment and the receiver.
- Connect the device into an outlet on a circuit different from that to which the receiver is connected.
- Ask the dealer or an experienced technician / TV technician for help.
Check Before Use
If you fall under any of these eight categories, please refrain from use and ask an otolaryngologist for a diagnosis.
1. Otorrhea has occurred within the last 90 days due to otitis media.
2. Has damage or deformity due to surgery, injury, etc...
3. Has experienced sudden or progressive hearing loss within the last 90 days.
4. Has experienced hearing loss in one ear or the other within the last 90 days.
5. Has experienced acute or chronic dizziness.
6. Has lots/unusual amounts of earwax.
7. Has eczema, pain, or discomfort in the external auditory meatus.
8. Has abnormal air bone conduction in hearing at 500, 1000 and 2000 Hz.
User Notes
Dispose of this product in an appropriate manner in accordance with the instructions of your local municipality or government.
Product Disposal Methods
Note: Olive Max has been tested in a controlled environment (IEC60529) and has an IP rating for water resistance.
For normal waterproof operation, please use it carefully. Failure to observe the above may result in product damage.
Be careful when using cables other than the supplied USB Type-C cable.
3rd party cables may cause electric shock, malfunction, or injury.
Do not hit, drop, or apply excessive force to the product. Do not handle harshly, such as forcibly pulling parts.
It may cause damage, electric shock, fire or accidents.
Storage in the following places may cause electrical shock and/or failure and should be avoided.
Places that generate very high or low noise / Near heat sources such as heating appliances or fires / Places that are
easily exposed to water or high humidity such as the bathroom / Places with a lot of dust / Places outdoors or in direct
sunlight / Near hazardous substances / Near slippery substances (Grease, Oil, Snow, Paint, etc.)
If you experience or notice any of the following, stop using the product immediately.
Ignoring the following and continuing to use the product may cause unexpected accidents and injuries.
The product is broken or degraded. The product is damaged by chemicals. The product is deformed by heat.
The eartip causes irritation or pain in the ear and/or skin.
Do not allow children or people who require supervision to use.
Do not lend or borrow this product. Do not continue to use if broken or damaged. Do no use while sleeping.
Waterproof
The Olive Max earbuds are rated at IPX7. This rating is for the earbuds only, and not the Charging Case.
Avoid subjecting the product to strong water pressure.
Do not wear the product while diving, snorkeling, or engaging in water sports in high-velocity areas.
When wet or handled by wet hands, dry thoroughly before use.
If the product has been exposed to liquids other than clean water (salt water, swimming pool water, soapy water, oil,
perfume, sunscreen, hand sanitizer, chemical products such as cosmetics, etc.) clean immediately.
Otherwise, there may be problems with the performance or appearance of the product.
If the product is dropped or subjected to strong impacts, be aware that waterproof function may be affected.
The Olive Max is a non-degradable product. Do not disassemble by yourself as it may damage the waterproof function.
Do not expose the product to sudden changes in temperature or water temperature.
Do not use a heating device such as a hair dryer to dry the product.
Do not use the product in environments such as saunas and steam rooms, as the waterproof function may be impaired
and damaged by steam
Warranty & Service Policies
The warranty period for Olive Max is one year from the date of purchase.
Olive Union agrees to follow in accordance with the Consumer Dispute Resolution Standards
(public notice by the Fair Trade Commission).
Quality Guarantee
Warranty & Service Policy Details
Free service
- In the case of a failure occuring under normal use within the 1 year warranty period, Olive Union will offer one free unit exchange.
- Consumable parts (eartips) or accessories (USB cable) are not covered under this warranty.
Paid service. For the following cases, even within the warranty period, replacement and/or repairs will require payment.
- Failure or damage caused by customer carelessness, misuse, improper repair, or modification.
- Natural disasters such as fire, earthquake, flood, lightning, contamination, abnormal voltage, and damage due to abnormal
voltage and use of non-specified power supply
- Failure or deterioration due to use not in accordance with the User's Manual
Exchange and Refund
- For full details, please see our Return Policy at the below website.
https://us.oliveunion.com/pages/return-policy-1
Phone CS is offered with limited availability below:
Tel. (+1) 702-848-4837
Table of contents
Other Olive Union Headphones manuals
