
Revision Date: 09222022 09
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Omni CleanAir Limited Warranty
This warranty policy covers equipment (machines and accessories) sold by Omni CleanAir and applies to the OmniClean, OmniTec, and AgriAir
portfolio of brands.
Omni CleanAir warrants that our products are free from defects in workmanship and materials under normal use during the warranty period.
All OmniClean machines including the OCA500, 1200, and 1500 series, excluding consumables come with a standard two (2) year warranty. All
OmniTec and AgriAir machines excluding consumables come with a standard one (1) year warranty. Warranty covers parts and labor only, excluding
consumables. Consumables (HEPA filters, prefilters, carbon filters, and UV light bulbs) carry no warranty other than to be free of defects upon arrival.
Non-Consumable accessories come with a standard ninety (90) day warranty.
The warranty extends to the following parties:
• Customers (individuals or companies) to whom Omni CleanAir directly sells products covered by this policy.
• Customers (both individuals and companies) who purchase Omni CleanAir products from an authorized distributor or reseller.
This limited warranty is not transferable or assignable to any subsequent purchaser and is only applicable in the country where the product was
originally purchased.
The following circumstances are not covered by this warranty policy:
• Damage caused by an act of nature such as flood, fire, wind, earthquake, or lightening.
• Damaged caused during shipping or an impact event with other objects.
• Damaged caused by improper care or negligence.
• Damaged cause by misuse, abuse, mishandling, or misapplication.
• Damaged caused by alteration or adjustments by unauthorized personnel.
Under no circumstances shall Omni CleanAir or any supplier of Omni CleanAir be liable for any loss, damage or expense, including, but not limited
to, loss or damage arising out of the failure of the products to operate for any period of time, inconvenience, the use of rental or replacement
equipment, loss of profits or other economic loss, or general, direct, special, indirect, incidental or consequential damages or property damages.
Many states and localities have their own varied codes and regulations governing sales, construction, installation, and/or use of Equipment for
certain purposes. While Omni CleanAir aempts to assure that its Equipment comply with such codes, it cannot guarantee compliance, and cannot
be responsible how Equipment is installed or used. Omni CleanAir recommends that, before purchasing and using Equipment purchasers review the
Equipment application, and federal, state and local regulations, to be sure that the Equipment installation and use will comply with them.
Omni CleanAir oers extended warranty through the GOLD CARE MEMBERSHIP PROGRAM, for as long as membership status is maintained.
For more information please visit omnicleanair.com/resources/gold-care-membership
To Submit a Warranty Claim or Receive Technical Support
Contact our Technical Support Department at 425 512 0379 or by email at support@omnicleanair.com. Hours are Monday-Friday 7:30am-4:00pm
PST. Please have the product model name and serial number available, along with the purchase date and invoice number, if applicable. Our service
technicians will work with you to diagnose your technical issue and recommend a suitable course of action to solve your problems quickly and to
your satisfaction.
If it is determined that your product is defective and under warranty, OmniClean will repair or replace, at our discretion, any faulty parts or
equipment. A Return Merchandise Authorization (RMA) will be issued for the defective product.
Customer to arrange and ship the product to Omni CleanAir at the customer's expense and must use original packaging. For units that have failed
within 30 days, Omni CleanAir will pay the cost of return shipping from the customer's site. If Omni CleanAir determines that the Warranty Claim is
valid, Omni CleanAir will be responsible for shipping the repaired product to the customer upon completion of any repairs or replacements.
In instances where equipment is damaged in transit wither while being returned to Omni CleanAir or aer repairs have been completed, Omni
CleanAir and the customer will need to work together to resolve these situations with the freight carrier(s) involved.
• If a shipment is made on the customer's account with a third party freight carrier, the customer is responsible for filing any claim for
reimbursement and will be responsible for any associated repairs or the replacement of the Equipment is in question.
• If a shipment is made on the Omni CleanAir's account with a third party freight carrier, and the equipment arrives at the customer's
location clearly damaged, it is the responsibility of the Customer to reject the freight carriers delivery. If the customer accepts the
shipment and determines aer the fact that the equipment was damaged during shipment, the customer is responsible to provide
photos, an inspection report, and any other information to Omni CleanAir within 14 days, in order for Omni CleanAir to file a claim
with the third party freight carrier. Once the claim has been filed Omni CleanAir will work with the customer to address the damage
incurred.